Madeira Lodge Care Home

Madeira Road, Littlestone-on-Sea, New Romney TN28 8QT
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9.3 44 Reviews
  • Madeira Lodge Care Home, New Romney
Madeira Lodge is a specialist 48-bed care environment in New Romney, Kent, specialising in care for those with dementia and its related conditions.

The two-storey building has rooms that are decorated to a high standard and offers a sensory garden.

Potential clients and their families are actively encouraged to visit and spend some time at the home as part of the assessment process.

Respite services are also offered as a break for family members who care for their loved ones at home.
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Care Provided by Madeira Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1450
  • Self-Funded Residential Dementia Care: £1350 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1454
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1550

Pricing is provided as a guide only, please speak directly with the home for details regarding an assessment, following which, accurate price information and finer detail can be provided.

These prices are only a guideline, please contact Madeira Lodge Care Home to find out the exact price for your requirements.

Contact Madeira Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Madeira Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kelly Parker (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (22)

Visiting

  • Visitors to sign in on arrival via electronic device.

Parking

  • Onsite parking, disabled access and electric charging point.

Madeira Lodge Care Home Reviews (44)

9.3

Madeira Lodge Care Home has a Review Score of 9.3 (9.323) out of 10, based on 15 reviews in the last 2 years.
Over all time Madeira Lodge Care Home has 44 reviews.

Overall Experience
  • 36
  • 4
  • 2
  • 2
  • 0
Date Published
  • 44
  • 4
  • 8
  • 15
  • 29
Reviewer Connection to Madeira Lodge Care Home
  • 18
  • 5
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 44, showing 41-44
Review from John H (Husband of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was looked after with compassion and with great dignity. She had no complaint about the home whatsoever and was contented and calm. The staff seemed to know each resident as an individual and were always at hand when help was needed. They were cheerful, friendly and extremely supportive and
had a genuine care for the people in the home. Indeed, three of the senior staff attended my wife's memorial service which meant a great deal to our family. We are forever grateful to all the staff of Madeira Lodge.
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Review from Charlie K (Husband of Resident) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Maderia Lodge is just 1st class. My wife receives very good attention and staff attend to her needs with love, care and concern, and comfort where needed.
Visits to the hospitals and doctors are traumatic for dementia residents when this has been necessary a member of staff goes with
her giving reassurance. Both manager and staff give me and the family confidence she is in a very caring home and it helps us come to terms with the illness. Thank you Maderia Lodge.
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Review from Sara F (Daughter-in-law of Resident) published on 17 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother in law is well cared for and happy at Madeira Lodge. The staff are always courteous and respectful.
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Review from Rachel W (Granddaughter of Resident) published on 17 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at this care home are a godsend. They truly care about the residents and my Nan has made so much progress here. This care home has made our family feel so much more content knowing that my Nan is finally being looked after in the way she needed.
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Current Review Score: 9.3 (9.323)

Overview of Review Score

The Review Score of 9.3 (9.323) out of 10 for Madeira Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.523 for Madeira Lodge Care Home is calculated as follows: ( (130 Excellents x 5) + (16 Goods x 4) + (15 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 172 Ratings = 4.523
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Madeira Lodge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Kelly

Kelly Parker

Job Title: Care Home Manager Joined: 2024

Kelly began her career as a carer & has worked hard to progress her knowledge and experience over 20+ years.


She wholeheartedly believed this was her path because she has always been a people person and was determined to give back to the community.


She has an abundance of knowledge in a variety of care environments, including Learning Disabilities, Mental Health as well as Dementia.


Managing Care Homes for over 8 years, her determination as a Registered Manager has resulted in exceptional outcomes, i.e. achieving levels of ‘Outstanding’ with CQC.


Kelly is very excited to be joining the Belmont Healthcare team and is very much looking forward to delivering the best person-centred care for every individual at Madeira Lodge.


Kelly says “Being a Registered Care Home allows me to make a positive impact on a daily basis, which is something that drives and fulfils me greatly. It’s amazing to know that I can make a difference in creating a warm and nurturing environment where everyone feels valued, respected, safe and cared for.


Care is such a fantastic industry to work within and you meet some amazing people along the way”.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Madeira Lodge Care Home to verify any information. View our terms and conditions. Madeira Lodge Care Home has an Enhanced Service - more info.