Search...

Mount Ephraim House

Mount Ephraim, Tunbridge Wells, Kent TN4 8BU
Greensleeves Care Logo
Jobs
Mount Ephraim House logo
Mount Ephraim House, Tunbridge Wells
Mount Ephraim House, Tunbridge Wells
Mount Ephraim House, Tunbridge Wells

Mount Ephraim House is a leading not-for-profit care home in Tunbridge Wells. Set in a beautifully restored historic building, it offers outstanding residential, dementia, and respite care in a warm, supportive environment.

As a not-for-profit care home, Mount Ephraim House puts people before profit. Its Home for Life Assurance guarantees that no resident will be asked to leave due to their personal funds depleting and a flexible, no-obligation trial stay is...  

Care Provided by Mount Ephraim House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,941 - £2,326£1,941 - £2,326
Residential Dementia Care£2,063 - £2,305£2,063 - £2,305

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

Contact Mount Ephraim House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Michelle Bryant(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (57)
  • Single Rooms with ensuite Wet Room (57)

Mount Ephraim House Reviews (28)

Submit a Review
9.0

Mount Ephraim House has a Review Score of 9.0 (8.984) out of 10, based on 8 reviews in the last 2 years. Over all time Mount Ephraim House has 28 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Mount Ephraim House
Loading...
Showing 28 reviews matching selected criteria
Review from F M (Daughter of Resident) published on 3 July 2026 Submitted via Postal Card
Overall Experience

The 3 weeks our parents spent at Mount Ephraim House was everything we hoped it would be. The staff were so friendly, welcoming, caring and understanding and gave us the respite we all needed. The surroundings and facilities are excellent, making for a calm, relaxed, homely feel whilst emanating excellence. Mum and Dad were well looked after and cared for, and we were always warmly welcomed when we visited and made to feel part of the 'family'. We would recommend and will be happy to book further stays if and when it is needed. Thank you.

Reply from Munashe Makuwaza, Divisional Support Manager at Mount Ephraim House

Thank you so much for your lovely review and for taking the time to share your experience with us.

We are delighted to hear that your parents' stay at Mount Ephraim House Tunbridge Wells provided the comfort, care and support that you had hoped for. It means a great deal to our team to know that...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M C (Daughter of Resident) published on 3 March 2026 Submitted via Postal Card
Overall Experience

I want to thank the staff at Mount Ephraim House for the effort, and thoughtfulness, that went into providing Christmas Lunch for those residents who were having family members joining them in the home. Each family was given a separate round table in the Orangery on the ground floor. It made for a special and intimate lunch. The service was very good as was the food. All in all a very pleasant experience.

Reply from Gary Nash, Home manager at Mount Ephraim House

Thank you for sharing this it sounds like the day was truly meaningful for you and your family. Im so glad the staff at Mount Ephraim House created an environment where you could enjoy an intimate Christmas lunch together. Having your own table in the Orangery must have made it feel personal and...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S W (Husband of Resident) published on 12 February 2026 Submitted via Postal Card
Overall Experience

Management suffered from retirement of Manager. Level of personal care maintained at high standard.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lizann B (Daughter of Resident) published on 6 January 2025 Submitted via Website
Overall Experience

Mum moved into Mount Ephraim House in April 2024, initially for some respite care. At that point, she was living on her own and struggling to cope without full support around her for daily living. The stay with the team at Mount Ephraim was life-changing, and after having such a lovely break for 3 weeks, asked if she could stay! Luckily they still had a room available and Mum has settled incredibly well. It is lovely to see how happy she now is. With their care and love, she has improved dramatically in terms of her physical and mental ability with all the wonderful fitness groups, clubs and entertainment that the teams organise on a daily basis. Most importantly, Mum has built a wonderful group of friends amongst both residents and staff. Everyone is incredibly friendly, warm, understanding and supportive and all work so hard to ensure the best home-from-home experience for the residents. I have absolutely no hesitation in recommending Mount Ephraim House.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you for your kind words. It is important to us that residents are able to experience as much as possible home from home. Everybody is part of the Mount Ephraim family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J A (Partner of Resident) published on 29 November 2024 Submitted via Postal Card
Overall Experience
My partner came to the care home in August these comments are my impressions of views to now a wonderful building overlooking the common, with lovely inside rooms, especially the dining room and lounge and staircase in the old building. Meals to a high standard. Activities every day, I feel as if regular visitors have been very welcome by the manager and her staff.

Good carers, some with interesting backgrounds. I am now 91, quite fit and am still driving. Should I need a care home, this one would be my choice.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you for your kind words. We enjoy welcoming everyone to the home and hope that everyone feels part of the Mount Ephraim family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Hazel T (Daughter of Resident) published on 14 October 2024 Submitted via Website
Overall Experience
Dad moved into Mount Ephraim House in July 2023 in the second week of them opening after the huge refurb. All the staff have been absolutely amazing with not only Dad but also us as a whole family, especially Mum who has missed Dad terribly. It has taken Dad a long time to settle because of his Alzheimers but now refers to Mount Ephraim House as 'home' and it gives us great comfort to witness the amount of hugs and adoration he receives.

We are now having to come to terms that after a major life-changing medical situation with Mum, she can no longer live independently and our hope is that she too will be able to move to Mount Ephraim House - we have absolutely no hesitation in making this our first and only choice at this stage.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you so much for your kind words. We are hoping that we will be able to accommodate as well so that they can still be together.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lisa L (Daughter-in-law of Resident) published on 26 September 2024 Submitted via Website
Overall Experience

The manager agreed to take my mother-in-law for emergency respite at very short notice was the best decision we made. My mother-in-law has been very well looked after. The team are caring and attentive to all of my mother-in-law's needs. The family have said that Mum has never looked so well. We are extremely thankful to the team for the care and support they provide for Mum and the family.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you for your kind words. We are so pleased that Mum has thrived since her admission to the home and that we were able to help at short notice.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J G (Son of Resident) published on 16 August 2024 Submitted via Postal Card
Overall Experience

Mount Ephraim House has been outstanding. The staff are always utterly charming, patient and welcoming. Nothing ever seems to be too much bother, and everyone has a friendly smile. It has been enormously reassuring for us to know that Mum is in such kind, safe and professional hands. I have no reservations at all in recommending Mour Ephraim House 100%.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you so much for your kind words. Our aim is to create a home that is welcoming and homely for all who enter.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C D (Daughter of Resident) published on 4 June 2024 Submitted via Postal Card
Overall Experience

My mother was anxious on arrival at Mount Ephraim House, but the cheerful and welcoming attitudes of all the staff made the process much easier. As visitors to my mother, we were also made extremely welcome. The whole experience has made it a lot easier for myself than it otherwise would have been.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you for your review. Your comments mean so much to us all. We are pleased that we helped you and your mum have a pleasant experience during her admission process.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
No Rating
Rooms
Value for Money
No Rating
Review from Alastair M (Son of Resident) published on 25 January 2024 Submitted via Website
Overall Experience

My mother and father have been residents in January of 2024 for respite care. The team at Mount Ephraim have taken amazing care of my parents. The care staff, who have looked after them on a day-to-day basis, have been truly exceptional in making them feel safe and respected.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

It was a pleasure to look after your parents for a respite stay and we look forward to them maybe returning for further respite visits.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gordon D (Son of Resident) published on 22 December 2023 Submitted via Website
Overall Experience
Mum has been at Mount Ephraim since early November and we could not be more thrilled with the place, the people, the atmosphere, the food - everything. Most importantly, Mum is very happy and is clearly enjoying being amongst all the wonderful people there. She arrived pretty much bed-bound after 4 months recovery from a hospital visit. The manager and her team now have Mum out of bed and moving - such a big step.

Mum continually tells me that everyone is so friendly and helpful and she feels properly at home. As her children, we couldn't be more appreciative and delighted. Thank you.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you so much for your kind words. We are so thrilled that we have been able to enhance Mum's wellbeing and we will continue to strive to improve her mobility, to ensure she can enjoy the whole experience of the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Callum S (Grandson of Resident) published on 4 August 2023 Submitted via Website
Overall Experience
I am thrilled to share my heartfelt appreciation for the incredible care provided to my nan at Greensleeves Care. Since she became a resident, the level of attention and compassion shown by the staff has been nothing short of amazing.
The level of personalised care my nan receives is remarkable. The staff takes the time to understand her specific needs and preferences, tailoring their approach to provide the best possible care. Their attention to detail is commendable, ensuring my nan feels valued and supported in every aspect of her daily life.
The facilities are well-maintained, clean and thoughtfully designed to meet the needs of the residents. Greensleeves offers various activities and amenities, catering to different interests, promoting engagement and a sense of community.

Choosing Greensleeves for my nan's care has been one of the best decisions we've made as a family. I am confident that the staff can provide outstanding care and support.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you so much for your review. It means so much to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M D (Son of Resident) published on 26 July 2023 Submitted via Website
Overall Experience

My mother is thriving at Mount Ephraim House. Welcoming and compassionate staff, who really do put the best interests of the resident first. Food is outstanding - prepared and presented in an appetising way, which encourages my mother to eat. Marvelous refurbishment, which is well-designed and has a homely atmosphere.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you so much for your review. We are enjoying being back in the lovely refurbished home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J L (Friend of Resident) published on 8 July 2023 Submitted via Website
Overall Experience

We visited Mount Ephraim House for the first time this week, it's a lovely place, bright and cheerful and the staff were very attentive. Our friend of almost fifty years is very happy there and loves her new surroundings. The home has a happy atmosphere from the moment you enter it.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

It has been so nice to return home and gradually bring the home back to life.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Melissa W (Daughter of Resident) published on 7 July 2023 Submitted via Website
Overall Experience

My mother has just moved to Mount Ephraim House from a home in Sevenoaks: both are Greensleeves’ properties. The home is extremely luxurious and the staff are really friendly and helpful. You can sense that the management’s care for the residents filters down and everyone is treated with dignity and respect. A highlight is the food: it is beautifully cooked with care and is restaurant standard. My mother’s quality of life has been significantly improved.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

The staff are all committed to ensuring that residents have the chance to enjoy their new experience.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Suzanne B (Daughter of Resident) published on 25 April 2018 Submitted via Website
Overall Experience

My father lives at Mount Ephraim House and is living his best life. With the outstanding care provided by the whole team at Mount Ephraim they have made this possible for him to smile again and live his life and as a family, we will be forever great full to the Mount Ephraim House team for this. For also always knowing they are there to support us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Louisa T (Daughter of Resident) published on 23 April 2018 Submitted via Website
Overall Experience
My father was with the home for three years, he died on the 5th of April. The staff, without exception, were respectful and so kind to my father.
They were brilliant at keeping us informed if he had a fall or was unwell. They could not have been more helpful and understanding. It was so reassuring knowing how they genuinely cared about him. He was always properly dressed, clean and well fed.
The last few days were beautifully handled, a hospice specialist was brought in to explain everything. The team at the home gave us privacy and lots of tea. He had a pain free peaceful end and he was never alone.
The care at this home was frankly quite exceptional, I cannot fault any aspect.

I am so grateful to all of them.

Reply from Anna Kleinman, at Mount Ephraim House

Thank you Luisa for your kind words and heartfelt comments. We greatly appreciate your feedback and your wonderful comments were shared with all the staff at Mount Ephraim House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carolanne L (Daughter of Resident) published on 18 April 2018 Submitted via Postal Card
Overall Experience

My mother was at Mount Ephraim House for a short time. During the time she was there, the staff showed her kindness and compassion beyond any expectations.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C M (Daughter of Resident) published on 26 December 2017 Submitted via Postal Card
Overall Experience
Wonderful care and attention paid to my mother. The manager hand picks excellent staff - so very kind.
Food is nutritious and always enjoyed.
Rooms are spacious, warm and bright.

Always something fun on the agenda - the only place I'd consider for Mum.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
Safety / Security
No Rating
Rooms
Value for Money
No Rating
Review from Julia M (Private Carer of Resident) published on 27 November 2017 Submitted via Website
Overall Experience

A relaxed and happy atmosphere from the moment you enter the building. Every member of staff you meet; in the office or kitchen, carers, domestics, gardeners, is helpful, concerned, caring and smiling. Willing and friendly and fun. The activities are brilliant and well thought out; varied, continuous and organised. There are outings, a really wide range of art, crafts, music and quizzes, talking, exercise classes and more... Being a carer myself I know the building needs the modernising that is coming soon, but the staff cope amazingly well and it doesn't affect the great feeling of wellbeing. Couldn't recommend it more.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 August 2025
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (0)

News
  • 12 Jun 2026

    We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...

  • 02 Mar 2026

    Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...

  • 04 Dec 2025

    Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...

Upcoming Events

There are no upcoming events for Mount Ephraim House.

Awards / Recognitions (49)

  • 30 Jan 2026Recipient: Greensleeves Care
  • 31 Jan 2025Recipient: Greensleeves Care
  • 31 Jan 2024Recipient: Greensleeves Care

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Mount Ephraim House

What types of Care is Mount Ephraim House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mount Ephraim House have?

There are 57 Single Rooms.

What are the Facilities & Services at Mount Ephraim House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Mount Ephraim House to the centre of Tunbridge Wells?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mount Ephraim House to verify any information. View our terms and conditions. Mount Ephraim House has an Enhanced Service -more info.