






Mount Ephraim House is a leading not-for-profit care home in Tunbridge Wells. Set in a beautifully restored historic building, it offers outstanding residential, dementia, and respite care in a warm, supportive environment.
As a not-for-profit care home, Mount Ephraim House puts people before profit. Its Home for Life Assurance guarantees that no resident will be asked to leave due to their personal funds depleting and a flexible, no-obligation trial stay is...
Care Provided by Mount Ephraim House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 57 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact Mount Ephraim House for full pricing details and T&Cs.
Contact Mount Ephraim House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Greensleeves Care
- Voluntary / Not for Profit Owned
Person in charge
- Michelle Bryant(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
Room Information
- Single Rooms (57)
- Single Rooms with ensuite Wet Room (57)
Mount Ephraim House Reviews (28)
Mount Ephraim House has a Review Score of 9.0 (8.984) out of 10, based on 8 reviews in the last 2 years.
Over all time Mount Ephraim House has 28 reviews.
The 3 weeks our parents spent at Mount Ephraim House was everything we hoped it would be. The staff were so friendly, welcoming, caring and understanding and gave us the respite we all needed. The surroundings and facilities are excellent, making for a calm, relaxed, homely feel whilst emanating excellence. Mum and Dad were well looked after and cared for, and we were always warmly welcomed when we visited and made to feel part of the 'family'. We would recommend and will be happy to book further stays if and when it is needed. Thank you.
Thank you so much for your lovely review and for taking the time to share your experience with us.
We are delighted to hear that your parents' stay at Mount Ephraim House Tunbridge Wells provided the comfort, care and support that you had hoped for. It means a great deal to our team to know that...
I want to thank the staff at Mount Ephraim House for the effort, and thoughtfulness, that went into providing Christmas Lunch for those residents who were having family members joining them in the home. Each family was given a separate round table in the Orangery on the ground floor. It made for a special and intimate lunch. The service was very good as was the food. All in all a very pleasant experience.
Thank you for sharing this it sounds like the day was truly meaningful for you and your family. Im so glad the staff at Mount Ephraim House created an environment where you could enjoy an intimate Christmas lunch together. Having your own table in the Orangery must have made it feel personal and...
Management suffered from retirement of Manager. Level of personal care maintained at high standard.
Mum moved into Mount Ephraim House in April 2024, initially for some respite care. At that point, she was living on her own and struggling to cope without full support around her for daily living. The stay with the team at Mount Ephraim was life-changing, and after having such a lovely break for 3 weeks, asked if she could stay! Luckily they still had a room available and Mum has settled incredibly well. It is lovely to see how happy she now is. With their care and love, she has improved dramatically in terms of her physical and mental ability with all the wonderful fitness groups, clubs and entertainment that the teams organise on a daily basis. Most importantly, Mum has built a wonderful group of friends amongst both residents and staff. Everyone is incredibly friendly, warm, understanding and supportive and all work so hard to ensure the best home-from-home experience for the residents. I have absolutely no hesitation in recommending Mount Ephraim House.
Thank you for your kind words. It is important to us that residents are able to experience as much as possible home from home. Everybody is part of the Mount Ephraim family.
Good carers, some with interesting backgrounds. I am now 91, quite fit and am still driving. Should I need a care home, this one would be my choice.
Thank you for your kind words. We enjoy welcoming everyone to the home and hope that everyone feels part of the Mount Ephraim family.
We are now having to come to terms that after a major life-changing medical situation with Mum, she can no longer live independently and our hope is that she too will be able to move to Mount Ephraim House - we have absolutely no hesitation in making this our first and only choice at this stage.
Thank you so much for your kind words. We are hoping that we will be able to accommodate as well so that they can still be together.
The manager agreed to take my mother-in-law for emergency respite at very short notice was the best decision we made. My mother-in-law has been very well looked after. The team are caring and attentive to all of my mother-in-law's needs. The family have said that Mum has never looked so well. We are extremely thankful to the team for the care and support they provide for Mum and the family.
Thank you for your kind words. We are so pleased that Mum has thrived since her admission to the home and that we were able to help at short notice.
Mount Ephraim House has been outstanding. The staff are always utterly charming, patient and welcoming. Nothing ever seems to be too much bother, and everyone has a friendly smile. It has been enormously reassuring for us to know that Mum is in such kind, safe and professional hands. I have no reservations at all in recommending Mour Ephraim House 100%.
Thank you so much for your kind words. Our aim is to create a home that is welcoming and homely for all who enter.
My mother was anxious on arrival at Mount Ephraim House, but the cheerful and welcoming attitudes of all the staff made the process much easier. As visitors to my mother, we were also made extremely welcome. The whole experience has made it a lot easier for myself than it otherwise would have been.
Thank you for your review. Your comments mean so much to us all. We are pleased that we helped you and your mum have a pleasant experience during her admission process.
My mother and father have been residents in January of 2024 for respite care. The team at Mount Ephraim have taken amazing care of my parents. The care staff, who have looked after them on a day-to-day basis, have been truly exceptional in making them feel safe and respected.
It was a pleasure to look after your parents for a respite stay and we look forward to them maybe returning for further respite visits.
Mum continually tells me that everyone is so friendly and helpful and she feels properly at home. As her children, we couldn't be more appreciative and delighted. Thank you.
Thank you so much for your kind words. We are so thrilled that we have been able to enhance Mum's wellbeing and we will continue to strive to improve her mobility, to ensure she can enjoy the whole experience of the home.
The level of personalised care my nan receives is remarkable. The staff takes the time to understand her specific needs and preferences, tailoring their approach to provide the best possible care. Their attention to detail is commendable, ensuring my nan feels valued and supported in every aspect of her daily life.
The facilities are well-maintained, clean and thoughtfully designed to meet the needs of the residents. Greensleeves offers various activities and amenities, catering to different interests, promoting engagement and a sense of community.
Choosing Greensleeves for my nan's care has been one of the best decisions we've made as a family. I am confident that the staff can provide outstanding care and support.
Thank you so much for your review. It means so much to the team.
My mother is thriving at Mount Ephraim House. Welcoming and compassionate staff, who really do put the best interests of the resident first. Food is outstanding - prepared and presented in an appetising way, which encourages my mother to eat. Marvelous refurbishment, which is well-designed and has a homely atmosphere.
Thank you so much for your review. We are enjoying being back in the lovely refurbished home.
We visited Mount Ephraim House for the first time this week, it's a lovely place, bright and cheerful and the staff were very attentive. Our friend of almost fifty years is very happy there and loves her new surroundings. The home has a happy atmosphere from the moment you enter it.
It has been so nice to return home and gradually bring the home back to life.
My mother has just moved to Mount Ephraim House from a home in Sevenoaks: both are Greensleeves’ properties. The home is extremely luxurious and the staff are really friendly and helpful. You can sense that the management’s care for the residents filters down and everyone is treated with dignity and respect. A highlight is the food: it is beautifully cooked with care and is restaurant standard. My mother’s quality of life has been significantly improved.
The staff are all committed to ensuring that residents have the chance to enjoy their new experience.
My father lives at Mount Ephraim House and is living his best life. With the outstanding care provided by the whole team at Mount Ephraim they have made this possible for him to smile again and live his life and as a family, we will be forever great full to the Mount Ephraim House team for this. For also always knowing they are there to support us.
They were brilliant at keeping us informed if he had a fall or was unwell. They could not have been more helpful and understanding. It was so reassuring knowing how they genuinely cared about him. He was always properly dressed, clean and well fed.
The last few days were beautifully handled, a hospice specialist was brought in to explain everything. The team at the home gave us privacy and lots of tea. He had a pain free peaceful end and he was never alone.
The care at this home was frankly quite exceptional, I cannot fault any aspect.
I am so grateful to all of them.
Thank you Luisa for your kind words and heartfelt comments. We greatly appreciate your feedback and your wonderful comments were shared with all the staff at Mount Ephraim House.
My mother was at Mount Ephraim House for a short time. During the time she was there, the staff showed her kindness and compassion beyond any expectations.
Food is nutritious and always enjoyed.
Rooms are spacious, warm and bright.
Always something fun on the agenda - the only place I'd consider for Mum.
A relaxed and happy atmosphere from the moment you enter the building. Every member of staff you meet; in the office or kitchen, carers, domestics, gardeners, is helpful, concerned, caring and smiling. Willing and friendly and fun. The activities are brilliant and well thought out; varied, continuous and organised. There are outings, a really wide range of art, crafts, music and quizzes, talking, exercise classes and more... Being a carer myself I know the building needs the modernising that is coming soon, but the staff cope amazingly well and it doesn't affect the great feeling of wellbeing. Couldn't recommend it more.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 August 2025Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
- 02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
- 04 Dec 2025
Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...
There are no upcoming events for Mount Ephraim House.
Awards / Recognitions (49)
- 30 Jan 2026Recipient: Greensleeves Care
- 31 Jan 2025Recipient: Greensleeves Care
- 31 Jan 2024Recipient: Greensleeves Care
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Mount Ephraim House
What types of Care is Mount Ephraim House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Mount Ephraim House have?
There are 57 Single Rooms.
What are the Facilities & Services at Mount Ephraim House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Mount Ephraim House to the centre of Tunbridge Wells?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mount Ephraim House to verify any information. View our terms and conditions. Mount Ephraim House has an Enhanced Service -more info.