Dale Mount, Gravesend, Kent
Dale Mount, Gravesend, Kent
Dale Mount, Gravesend, Kent

Located in the rural setting of Southfleet Village, with its local shops and public houses, the home has extensive surrounding grounds providing a spacious setting. Within these grounds are secure gardens for service users and families to enjoy at any time.
Easily accessible is the A2 road London and Coast Bound which runs close by. Other nearby amenities are Ebbsfleet Station and Bluewater Shopping Centre.

Service users requiring Dementia care have their needs met within the home through a Person Centred Care approach. Dale Mount is a specialist care home for Dementia with a good reputation gained over the years.

Group: Nicholas James Care Homes Ltd

Person in charge: Kerry Johnson (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 13 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Single Rooms: 9

Shared Rooms: 2

Weekly Charges Guide: Personal Care Single from £600 , Personal Care Shared (per person) from £550 (These prices are only a guideline, please contact Dale Mount to find out the exact price for your requirements.)

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Dale Mount: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Dale Mount has a Review Score of 9.4 (9.436)

The Review Score of 9.4 (maximum of 10) for Dale Mount is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Dale Mount in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.436 for Dale Mount is calculated as follows: ( (73 Excellents x 5) + (57 Goods x 4) + (9 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 140 Ratings = 4.436

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Dale Mount is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 2.6 positive Reviews (13 registered maximum number of service users ÷ 5). 5 Reviews ÷ 2.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dale Mount?

  • Extremely LIKELY
    9
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dale Mount

  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

My mother lived in this home for almost six years and passed away recently. I can't recommend the home highly enough, the care is second to none. Staff were always friendly, helpful and informative but most importantly the care given to the residents is superb. In her last days, she was treated with love, care and compassion and the efforts of the staff simply overwhelmed me.

Thanks to them, my mother has a comfortable and peaceful passing which was a great comfort to us. Again, I can't recommend this home highly enough.

How likely would you be to recommend Dale Mount? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mum is cared for, is always clean and well dressed. She is content and feels secure. She is always treated with dignity and respect by the carers. As there are so many carers, one carer sometimes is not in a position to inform me about details concerning my mum. Laundry items do get mixed up. However, overall, I am pleased with the care provided by Dale Mount.

I am, though, not happy with the service provided by their head office. The telephone is never answered and I am lucky if my email is acknowledged. They have not explained why a certain sum of money has been debited.

How likely would you be to recommend Dale Mount? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Very Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I have found the carers and staff very kind and caring to the residents and myself. The home is very comfortable and cosy.

How likely would you be to recommend Dale Mount? Extremely Likely

Average Rating: 

 4.5 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Myself and my husband visit our friend every week, she always looks clean, tidy and seems happy. The staff are always happy, cheerful and ready to help with any problems that my occur.
All the residents seem happy and if for any reason one is unhappy the staff always spend the time to sort them out and resolve their problems.
Management are always on hand to help if we need it.
Overall we are very content with the care our friend is getting at Dale Mount.

How likely would you be to recommend Dale Mount? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Looked at eight care homes before Dale Mount.
Very pleased my aunt is here.
I have called in at different times of the day and the care and attention has always been excellent.

How likely would you be to recommend Dale Mount? Likely

Average Rating: 

 4.3 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I visit my friend 3 or 4 times a week. The carers are very caring. My friend relies on them completely as he cannot walk (shuffle) without his walking frame. Nothing is too much trouble. Over 90% have dementia so they are very busy with them, but they always find the time to chat and check up on him health wise.

How likely would you be to recommend Dale Mount? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very welcoming. No trouble to please if you ask them to do something.

How likely would you be to recommend Dale Mount? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

From what I have seen my mother in law is looked after and cared for very well. Staff are always available to answer our questions and I feel happy that she is in a safe environment, which gives peace of mind as we live quite a distance away. If any problems occur Dale Mount always phone us and keep us up to date. Overall I am very pleased with Dale Mount.

How likely would you be to recommend Dale Mount? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am happy that mum is now safe and she seems happy at Dale Mount.

How likely would you be to recommend Dale Mount? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

A very caring home. Clean and fresh. Kind staff that are understanding. Like all homes more staff would make a difference. Laundry seems to go walk about with wrong clothes in wrong place. Very happy that my step father is well looked after.

How likely would you be to recommend Dale Mount? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is a real home from home. It's like one big family.

How likely would you be to recommend Dale Mount? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Having to choose a Care Home for Mum was one of the hardest things I have had to do but became necessary when her dementia became too severe. Having visited other Homes in the area, I chose Dale Mount as it is relatively small and has a lovely "homely" feel to it. Mum shares a bedroom with another resident but it is very large and she has more than enough space for her own things.

The lounge, dining room and bedroom are always very clean and fresh.

The most important thing though is that the lovely staff are always happy, kind and helpful. They not only care for their residents but truly care about them. Mum's dementia can make her feel agitated/anxious at times and the staff are very patient and spend time with her until she is calm again. They can anticipate Mum's needs as she is unable to communicate them for herself.

Due to her dementia, Mum is unable to say for herself - but I can tell that Mum is very fond of her carers and I am more than satisfied that she is safe and well looked after which is the most important thing to me.

I am truly grateful to the staff.

How likely would you be to recommend Dale Mount? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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