Dale Mount

They are always ready to listen to me and offer support

The Activities Co-ordinator is brilliant and dedicated to making everyone as happy as possible.

You for all you do.

My mother has been at Dalel Mount for just over two and a half years and during that time there has been nothing to complain about. The staff are always friendly and helpful. The home has a peaceful and relaxed feeling. The only improvement I would like to see, would be a back up for the activities organiser during her holidays and days off.

Thanks to all the staff for making our afternoon so nice. Can't wait for the next one.

I am very happy with the care my mum receives at Dale Mount. She is happy with her friends and she really enjoys the activities that take place everyday. Staff are welcoming and friendly. I have issues at all with Dale Mount.

The Christmas activities that the care home provided were excellent including a trip to the pantomime trip out to a restaurant with Christmas dinner dancing and singing also they had there own Christmas party at the care home which included a singer

An excellent home with very friendly and kind staff. My Mother is extremely happy there and feel that the activities are engaging and fun for all. The home is immaculately clean and always smells pleasant.

My mother moved into Dale Lodge a year ago and she is a changed person, extremely settled, comfortable and very happy. The staff are lovely, caring, always laying on activities to keep the residents entertained. I visit Mum frequently and find the Lodge a very relaxing place. Thank you

Very friendly and welcoming staff. I feel like the residents could be entertained a little more as they are all sleeping all the time and look bored.

Friendly atmosphere, helpful staff and a happy place to be.

So, five days before Xmas she was effectively evicted. Be warned.

My father has been in Dale Mount since June 2023. He took his time to settle, but now he is happy there. He takes part in the activities and the staff and residents all like him. The staff are all very helpful and kind.

My Mum has Alzheimer's and I was very anxious about leaving her in a care home. Mum has settled in very well and has responded to the staff who are friendly, helpful and sympathetic to her needs. The Manager and Deputy Manager have informed me of any medical staff visits that Mum has, or any other issues that have occurred. The carers are helpful, welcoming and accommodating to myself and the family when I visit Mum twice weekly. Mum has her hair washed and set on a weekly basis and cut as necessary. I am very pleased that Mum is happy at Dale Mount.

My father took a while to settle as he is very independent and was adamant he didn’t need any care or assistance. As the months went by it was lovely to see that my dad had put on a little weight and I was starting to see a glimpse of his sense of humour. Dad has regular health care, hair cuts etc. I asked him 'so what’s it been like here?' He said 'The carers are great they look after me very well. I can’t fault them. I can’t remember their names. The place is so clean. The food is lovely but I don’t eat much. I do like the pudding'. There has not been a problem getting in touch with staff if need be via phone or e-mail. All members of staff that I have been in contact with have gone above and beyond. So thank you.

My husband has advanced Alzheimer’s. He is looked after with care, consideration and sympathy. The staff are very friendly towards me when I visit and answer any questions I might have. I am always informed when a doctor is called to him and fully informed of any results. I am very happy with the care he receives and would recommend Dale Mount to anyone looking for care for a loved one.

We all enjoyed a lovely Christmas party. The home holds many successful events throughout the year.

My mother in law has only been a resident since November 2017 and within that period has had to spend some time in hospital so no long-term experience, however quite pleased so far. The staff have been friendly and helpful although we had had some issues with missing clothes, medical visits and establishing mother in laws personal requirements such as hairdressing. However, I think these are now all resolved and perhaps we needed to be more patient and understand how the internal operations of the home were working. Sometimes things were reported but it appeared the response was slow.

My great aunt has settled in nicely and is happy and well looked after. The staff are all caring and cheerful, there is always a happy atmosphere and plenty of activities to keep the residents amused. They also have spa days, so the ladies always have lovely hair and nails.

Mum has been here for just over a year and she seems very happy and content. The staff are very cheerful and helpful and genuinely care for the residents. We're always kept informed of any concerns and any changes in medication. Lovely mother's day afternoon tea and summer bbq with a live band and a weekly activity programme. The location is rural but close to the A2. Mums room overlooks the garden which is always well kept and tidy. I would definitely recommend.