
I can't recommend the home highly enough, the care is second to none.Ian C(Son of Resident/Service User)

The staff are all caring and cheerful, there is always a happy atmosphere and plenty of activitiesA R(Great-Niece of Resident/Service User)

The staff are very cheerful and helpful and genuinely care for the residents.D T R(Daughter of Resident/Service User)

I can't recommend the home highly enough, the care is second to none.Ian C(Son of Resident/Service User)

The staff are all caring and cheerful, there is always a happy atmosphere and plenty of activitiesA R(Great-Niece of Resident/Service User)

The staff are very cheerful and helpful and genuinely care for the residents.D T R(Daughter of Resident/Service User)

Located in the rural setting of Southfleet Village, with its local shops and public houses, the home has extensive surrounding grounds providing a spacious setting. Within these grounds are secure gardens for service users and families to enjoy at any time.
Easily accessible is the A2 road London and Coast Bound which runs close by. Other nearby amenities are Ebbsfleet Station and Bluewater Shopping Centre.
Service users requiring Dementia care have their...
Care Provided by Dale Mount
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 13 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the Room and the person centred care
The price(s) shown are provided by the care home. Contact Dale Mount for full pricing details and T&Cs.
Contact Dale Mount to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Nicholas James Care Homes Ltd
- Private Owned
Person in charge
- Kerry Johnson (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
Room Information
- Single Rooms (9)
- Couples/Companion Rooms (2)
Dale Mount Reviews (33)
Dale Mount has a Review Score of 9.5 (9.470) out of 10, based on 11 reviews in the last 2 years.
Over all time Dale Mount has 33 reviews.
A welcoming home, pleasant staff. Staff are always willing to go the extra mile for the residents, families and friends.
My mother lived in this home for almost six years and passed away recently. I can't recommend the home highly enough, the care is second to none. Staff were always friendly, helpful and informative but most importantly the care given to the residents is superb. In her last days, she was treated with love, care and compassion and the efforts of the staff simply overwhelmed me.
Thanks to them, my mother has a comfortable and peaceful passing which was a great comfort to us. Again, I can't recommend this home highly enough.
My mum is cared for, is always clean and well dressed. She is content and feels secure. She is always treated with dignity and respect by the carers. As there are so many carers, one carer sometimes is not in a position to inform me about details concerning my mum. Laundry items do get mixed up. However, overall, I am pleased with the care provided by Dale Mount.
I am, though, not happy with the service provided by their head office. The telephone is never answered and I am lucky if my email is acknowledged. They have not explained why a certain sum of money has been debited.
I have found the carers and staff very kind and caring to the residents and myself. The home is very comfortable and cosy.
All the residents seem happy and if for any reason one is unhappy the staff always spend the time to sort them out and resolve their problems.
Management are always on hand to help if we need it.
Overall we are very content with the care our friend is getting at Dale Mount.
Very pleased my aunt is here.
I have called in at different times of the day and the care and attention has always been excellent.
I visit my friend 3 or 4 times a week. The carers are very caring. My friend relies on them completely as he cannot walk (shuffle) without his walking frame. Nothing is too much trouble. Over 90% have dementia so they are very busy with them, but they always find the time to chat and check up on him health wise.
Very welcoming. No trouble to please if you ask them to do something.
I am happy that mum is now safe and she seems happy at Dale Mount.
From what I have seen my mother in law is looked after and cared for very well. Staff are always available to answer our questions and I feel happy that she is in a safe environment, which gives peace of mind as we live quite a distance away. If any problems occur Dale Mount always phone us and keep us up to date. Overall I am very pleased with Dale Mount.
A very caring home. Clean and fresh. Kind staff that are understanding. Like all homes more staff would make a difference. Laundry seems to go walk about with wrong clothes in wrong place. Very happy that my step father is well looked after.
The home is a real home from home. It's like one big family.
Having to choose a Care Home for Mum was one of the hardest things I have had to do but became necessary when her dementia became too severe. Having visited other Homes in the area, I chose Dale Mount as it is relatively small and has a lovely "homely" feel to it. Mum shares a bedroom with another resident but it is very large and she has more than enough space for her own things.
The lounge, dining room and bedroom are always very clean and fresh.
The most important thing though is that the lovely staff are always happy, kind and helpful. They not only care for their residents but truly care about them. Mum's dementia can make her feel agitated/anxious at times and the staff are very patient and spend time with her until she is calm again. They can anticipate Mum's needs as she is unable to communicate them for herself.
Due to her dementia, Mum is unable to say for herself - but I can tell that Mum is very fond of her carers and I am more than satisfied that she is safe and well looked after which is the most important thing to me.
I am truly grateful to the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 July 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Dale Mount.
There are no upcoming events for Dale Mount.
Awards / Recognitions (5)
- 28 Feb 2020Recipient: Nicholas James Care Homes Ltd
- 20 Sep 2019Recipient: Dale Mount
- 28 Feb 2019Recipient: Nicholas James Care Homes Ltd
Accreditations
There are no accreditations posted yet for Dale Mount.
Meet the Team (3)

I joined Nicholas James Care Home in June 2000 as a part-time care assistant. The company was supportive, and I enjoyed working in such a friendly environment. In 2007, my career progressed to deputy manager.
This supporting role gave me everything I needed to further my career, and in 2014, I became the registered manager for Dale Lodge & Dale Mount! I am a very dedicated and loyal person when it comes to both family and work. I always look for team members who are honest, accountable, have integrity and good principles.
Together, we enable residents to be who they are as individuals and provide peace of mind to families by ensuring everyone is treated with the utmost respect and dignity. I am extremely honoured and privileged to be a part of this established company.

I began working at Dale Lodge/Mount Care Home in 2017 as a Health Care Assistant. Through dedication, continuous learning, and a passion for delivering high-quality care, I progressed to the role of Team Leader. My commitment to supporting both residents and staff led to my promotion to Deputy Manager, where I took on greater responsibilities. My journey at Dale Lodge/Mount has provided me with valuable experience in leadership, team coordination, and person-centred care.

I have been an activity provider at Dale Lodge and Dale Mount for over 10 years, providing a wide range of activities that not only bring diversity but also enhance an individuals mental health and ellbeing giving them a sense of inclusivity and a purpose to their day. I strive to ensure that all my Clients feel Happy, Safe and understood going above and beyond to ensure their days are enriching, full of fun, laughter and Love. I am absolutely delighted to have not only won the Regional's for the The Great British Care Awards but also the Finals in Birmingham for Activity Organiser this not only represents my journey but the journey of those i have the pleasure of working with everyday.
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