
I can't recommend the home highly enough, the care is second to none.Ian C(Son of Resident/Service User)

The staff are all caring and cheerful, there is always a happy atmosphere and plenty of activitiesA R(Great-Niece of Resident/Service User)

The staff are very cheerful and helpful and genuinely care for the residents.D T R(Daughter of Resident/Service User)

I can't recommend the home highly enough, the care is second to none.Ian C(Son of Resident/Service User)

The staff are all caring and cheerful, there is always a happy atmosphere and plenty of activitiesA R(Great-Niece of Resident/Service User)

The staff are very cheerful and helpful and genuinely care for the residents.D T R(Daughter of Resident/Service User)

Located in the rural setting of Southfleet Village, with its local shops and public houses, the home has extensive surrounding grounds providing a spacious setting. Within these grounds are secure gardens for service users and families to enjoy at any time.
Easily accessible is the A2 road London and Coast Bound which runs close by. Other nearby amenities are Ebbsfleet Station and Bluewater Shopping Centre.
Service users requiring Dementia care have their...
Care Provided by Dale Mount
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 13 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the Room and the person centred care
The price(s) shown are provided by the care home. Contact Dale Mount for full pricing details and T&Cs.
Contact Dale Mount to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Nicholas James Care Homes Ltd
- Private Owned
Person in charge
- Kerry Johnson (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
Room Information
- Single Rooms (9)
- Couples/Companion Rooms (2)
Dale Mount Reviews (33)
Dale Mount has a Review Score of 9.5 (9.470) out of 10, based on 11 reviews in the last 2 years.
Over all time Dale Mount has 33 reviews.
My mother has been at Dalel Mount for just over two and a half years and during that time there has been nothing to complain about. The staff are always friendly and helpful. The home has a peaceful and relaxed feeling. The only improvement I would like to see, would be a back up for the activities organiser during her holidays and days off.
The staff were all amazing, the hard work they put into it really paid off.
It was a great turn out, and was so nice to see the residents outside and having fun.
Thanks to all the staff for making our afternoon so nice. Can't wait for the next one.
The entertainment and food was great
The whole staff were amazing and every effort had been made to ensure everyone had a good time and were included in the activities
My mother who lives at the home had a great time she danced and sang which was lovely to share with her and make memories
I can't thank everyone enough for such a lovely time
I am very happy with the care my mum receives at Dale Mount. She is happy with her friends and she really enjoys the activities that take place everyday. Staff are welcoming and friendly. I have issues at all with Dale Mount.
The Christmas activities that the care home provided were excellent including a trip to the pantomime trip out to a restaurant with Christmas dinner dancing and singing also they had there own Christmas party at the care home which included a singer
They are very good at keeping relatives informed of any incidents or illnesses and the home is always kept spotlessly clean. Even the cleaning staff are cheerful and friendly and seem to know the residents well. There are plenty of activities for residents to participate in - they really enjoy the music and singing - but aren't pressured to join in .
I have visited a number of homes and I would definitely recommend this one.
An excellent home with very friendly and kind staff. My Mother is extremely happy there and feel that the activities are engaging and fun for all. The home is immaculately clean and always smells pleasant.
Thank you so much for your kind words. Were delighted to hear that your mother is happy and enjoying the activities we offer. Our team takes great pride in creating a welcoming, clean, and engaging environment for all our residents, and your feedback means the world to us.
My mother moved into Dale Lodge a year ago and she is a changed person, extremely settled, comfortable and very happy. The staff are lovely, caring, always laying on activities to keep the residents entertained. I visit Mum frequently and find the Lodge a very relaxing place. Thank you
We're so pleased that she's enjoying the activities and the companionship here - creating a warm, supportive environment where each resident feels valued and engaged is at the heart of everything we do.
It's also wonderful to hear that you find Dale...
Very friendly and welcoming staff. I feel like the residents could be entertained a little more as they are all sleeping all the time and look bored.
Thank you for your kind words about our staff! We truly appreciate your feedback. Keeping our residents engaged and entertained is very important to us, and we're always looking for ways to enhance their daily activities. We hold regular family and client meetings to ensure we provide a full and...
My Mum has been with Dale Mount three years in May 2025. Our family have seen mum be the most happy and confident she has been in years, being at the front of keep fit class singing and dancing at discos, Halloween and Christmas celebrations. She has also made new friends who all look out for each other, the staff also keep me updated with any concerns that they have with her health. Mum was always a very private person and kept herself to herself, not trusting of friends and under confident. She is now never wants to be in her lovely room but go downstairs as does not want to miss anything. When your loved one is diagnosed with Alzheimer's or dementia you always question if you made the right decision for a care home, but when we took mum she was waving out the window with staff. We could not have wished for better.
Friendly atmosphere, helpful staff and a happy place to be.
I had reason to involve the Council and the CQC during her time here as I felt there was a safeguarding issue.
My mother was paying £1050 a week for her ‘care’.
Shortly before Xmas 2023 she was admitted to hospital with sepsis and just over a week later was refused re-admission to the home because ‘there weren’t enough people on at lunch to help feed her’.
So, five days before Xmas she was effectively evicted. Be warned.
Feedback is always welcome and as a company we take onboard any comments to improve our service. We are sorry you felt the need to raise a concern with CQC surrounding your mum's care, we have conducted a full investigation into your concerns and found no cause for concern, but we took on board...
My father has been in Dale Mount since June 2023. He took his time to settle, but now he is happy there. He takes part in the activities and the staff and residents all like him. The staff are all very helpful and kind.
My Mum has Alzheimer's and I was very anxious about leaving her in a care home. Mum has settled in very well and has responded to the staff who are friendly, helpful and sympathetic to her needs. The Manager and Deputy Manager have informed me of any medical staff visits that Mum has, or any other issues that have occurred. The carers are helpful, welcoming and accommodating to myself and the family when I visit Mum twice weekly. Mum has her hair washed and set on a weekly basis and cut as necessary. I am very pleased that Mum is happy at Dale Mount.
My father took a while to settle as he is very independent and was adamant he didn’t need any care or assistance. As the months went by it was lovely to see that my dad had put on a little weight and I was starting to see a glimpse of his sense of humour. Dad has regular health care, hair cuts etc. I asked him 'so what’s it been like here?' He said 'The carers are great they look after me very well. I can’t fault them. I can’t remember their names. The place is so clean. The food is lovely but I don’t eat much. I do like the pudding'. There has not been a problem getting in touch with staff if need be via phone or e-mail. All members of staff that I have been in contact with have gone above and beyond. So thank you.
My husband has advanced Alzheimer’s. He is looked after with care, consideration and sympathy. The staff are very friendly towards me when I visit and answer any questions I might have. I am always informed when a doctor is called to him and fully informed of any results. I am very happy with the care he receives and would recommend Dale Mount to anyone looking for care for a loved one.
They are very caring and mum seems happy, mostly despite her dementia.
We all enjoyed a lovely Christmas party. The home holds many successful events throughout the year.
My mother in law has only been a resident since November 2017 and within that period has had to spend some time in hospital so no long-term experience, however quite pleased so far. The staff have been friendly and helpful although we had had some issues with missing clothes, medical visits and establishing mother in laws personal requirements such as hairdressing. However, I think these are now all resolved and perhaps we needed to be more patient and understand how the internal operations of the home were working. Sometimes things were reported but it appeared the response was slow.
My great aunt has settled in nicely and is happy and well looked after. The staff are all caring and cheerful, there is always a happy atmosphere and plenty of activities to keep the residents amused. They also have spa days, so the ladies always have lovely hair and nails.
Mum has been here for just over a year and she seems very happy and content. The staff are very cheerful and helpful and genuinely care for the residents. We're always kept informed of any concerns and any changes in medication. Lovely mother's day afternoon tea and summer bbq with a live band and a weekly activity programme. The location is rural but close to the A2. Mums room overlooks the garden which is always well kept and tidy. I would definitely recommend.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 July 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Dale Mount.
There are no upcoming events for Dale Mount.
Awards / Recognitions (5)
- 28 Feb 2020Recipient: Nicholas James Care Homes Ltd
- 20 Sep 2019Recipient: Dale Mount
- 28 Feb 2019Recipient: Nicholas James Care Homes Ltd
Accreditations
There are no accreditations posted yet for Dale Mount.
Meet the Team (3)

I joined Nicholas James Care Home in June 2000 as a part-time care assistant. The company was supportive, and I enjoyed working in such a friendly environment. In 2007, my career progressed to deputy manager.
This supporting role gave me everything I needed to further my career, and in 2014, I became the registered manager for Dale Lodge & Dale Mount! I am a very dedicated and loyal person when it comes to both family and work. I always look for team members who are honest, accountable, have integrity and good principles.
Together, we enable residents to be who they are as individuals and provide peace of mind to families by ensuring everyone is treated with the utmost respect and dignity. I am extremely honoured and privileged to be a part of this established company.

I began working at Dale Lodge/Mount Care Home in 2017 as a Health Care Assistant. Through dedication, continuous learning, and a passion for delivering high-quality care, I progressed to the role of Team Leader. My commitment to supporting both residents and staff led to my promotion to Deputy Manager, where I took on greater responsibilities. My journey at Dale Lodge/Mount has provided me with valuable experience in leadership, team coordination, and person-centred care.

I have been an activity provider at Dale Lodge and Dale Mount for over 10 years, providing a wide range of activities that not only bring diversity but also enhance an individuals mental health and ellbeing giving them a sense of inclusivity and a purpose to their day. I strive to ensure that all my Clients feel Happy, Safe and understood going above and beyond to ensure their days are enriching, full of fun, laughter and Love. I am absolutely delighted to have not only won the Regional's for the The Great British Care Awards but also the Finals in Birmingham for Activity Organiser this not only represents my journey but the journey of those i have the pleasure of working with everyday.
Frequently Asked Questions about Dale Mount
What types of Care is Dale Mount registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Dale Mount have?
There are 9 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Dale Mount?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Dale Mount to the centre of Gravesend?
2.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dale Mount to verify any information. View our terms and conditions. Dale Mount has an Enhanced Service -more info.