Search...

Dale Mount

Dale Road, Southfleet, Gravesend, Kent DA13 9NX
Nicholas James Care Homes Ltd Logo
Jobs
Dale Mount logo
I can't recommend the home highly enough, the care is second to none.Ian C(Son of Resident/Service User)
Dale Mount, Gravesend
The staff are all caring and cheerful, there is always a happy atmosphere and plenty of activitiesA R(Great-Niece of Resident/Service User)
Dale Mount, Gravesend
The staff are very cheerful and helpful and genuinely care for the residents.D T R(Daughter of Resident/Service User)
Dale Mount, Gravesend

Located in the rural setting of Southfleet Village, with its local shops and public houses, the home has extensive surrounding grounds providing a spacious setting. Within these grounds are secure gardens for service users and families to enjoy at any time.

Easily accessible is the A2 road London and Coast Bound which runs close by. Other nearby amenities are Ebbsfleet Station and Bluewater Shopping Centre.

Service users requiring Dementia care have their...  

Care Provided by Dale Mount

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 13 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,500 - £1,700£1,500 - £1,700
Residential Dementia Care£1,500 - £1,700£1,500 - £1,700

Fees are dependent on the Room and the person centred care

Contact Dale Mount to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kerry Johnson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (9)
  • Couples/Companion Rooms (2)

Dale Mount Reviews (33)

Submit a Review
9.5

Dale Mount has a Review Score of 9.5 (9.470) out of 10, based on 11 reviews in the last 2 years. Over all time Dale Mount has 33 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Dale Mount
Loading...
Showing 33 reviews matching selected criteria
Review from Andrew M (Son of Resident) published on 10 August 2026 Submitted via Website
Overall Experience

My mother has been at Dalel Mount for just over two and a half years and during that time there has been nothing to complain about. The staff are always friendly and helpful. The home has a peaceful and relaxed feeling. The only improvement I would like to see, would be a back up for the activities organiser during her holidays and days off.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kelly W (Granddaughter of Resident) published on 7 August 2026 Submitted via Website
Overall Experience
I attended the Dale mount quizzical BBQ yesterday. We had a fantastic afternoon, the entertainment was spot on. The quiz was great and gets everyone thinking including the residents, which is a great idea. The singer was really good, getting people up on their feet to have a dance. With a mixture of songs for all ages. The BBQ was really nice.
The staff were all amazing, the hard work they put into it really paid off.
It was a great turn out, and was so nice to see the residents outside and having fun.

Thanks to all the staff for making our afternoon so nice. Can't wait for the next one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynne F (Daughter of Resident) published on 7 August 2026 Submitted via Website
Overall Experience
Dale Mount care home hosted a barbecue on Saturday and it was fantastic
The entertainment and food was great
The whole staff were amazing and every effort had been made to ensure everyone had a good time and were included in the activities
My mother who lives at the home had a great time she danced and sang which was lovely to share with her and make memories

I can't thank everyone enough for such a lovely time

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Claire S (Daughter of Resident) published on 2 March 2026 Submitted via Website
Overall Experience

I am very happy with the care my mum receives at Dale Mount. She is happy with her friends and she really enjoys the activities that take place everyday. Staff are welcoming and friendly. I have issues at all with Dale Mount.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen T (Daughter of Resident) published on 2 March 2026 Submitted via Website
Overall Experience

The Christmas activities that the care home provided were excellent including a trip to the pantomime trip out to a restaurant with Christmas dinner dancing and singing also they had there own Christmas party at the care home which included a singer

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Vickie N (Niece of Resident) published on 9 December 2025 Submitted via Website
Overall Experience
My relative always seems happy and settled when I visit. The staff are friendly and caring and make you welcome.
They are very good at keeping relatives informed of any incidents or illnesses and the home is always kept spotlessly clean. Even the cleaning staff are cheerful and friendly and seem to know the residents well. There are plenty of activities for residents to participate in - they really enjoy the music and singing - but aren't pressured to join in .

I have visited a number of homes and I would definitely recommend this one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Suzanne F (Daughter of Resident) published on 28 October 2025 Submitted via Website
Overall Experience

An excellent home with very friendly and kind staff. My Mother is extremely happy there and feel that the activities are engaging and fun for all. The home is immaculately clean and always smells pleasant.

Reply from Kerry Johnson, Manager at Dale Mount

Thank you so much for your kind words. Were delighted to hear that your mother is happy and enjoying the activities we offer. Our team takes great pride in creating a welcoming, clean, and engaging environment for all our residents, and your feedback means the world to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin D (Son of Resident) published on 21 October 2025 Submitted via Website
Overall Experience

My mother moved into Dale Lodge a year ago and she is a changed person, extremely settled, comfortable and very happy. The staff are lovely, caring, always laying on activities to keep the residents entertained. I visit Mum frequently and find the Lodge a very relaxing place. Thank you

Reply from Kerry Johnson, Manager at Dale Mount
Thank you so much for your lovely message
We're so pleased that she's enjoying the activities and the companionship here - creating a warm, supportive environment where each resident feels valued and engaged is at the heart of everything we do.

It's also wonderful to hear that you find Dale...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from S S (Friend of Resident) published on 3 March 2025 Submitted via Postal Card
Overall Experience

Very friendly and welcoming staff. I feel like the residents could be entertained a little more as they are all sleeping all the time and look bored.

Reply from Kerry Johnson, Manager at Dale Mount

Thank you for your kind words about our staff! We truly appreciate your feedback. Keeping our residents engaged and entertained is very important to us, and we're always looking for ways to enhance their daily activities. We hold regular family and client meetings to ensure we provide a full and...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Melissa C (Daughter of Resident) published on 27 February 2025 Submitted via Website
Overall Experience

My Mum has been with Dale Mount three years in May 2025. Our family have seen mum be the most happy and confident she has been in years, being at the front of keep fit class singing and dancing at discos, Halloween and Christmas celebrations. She has also made new friends who all look out for each other, the staff also keep me updated with any concerns that they have with her health. Mum was always a very private person and kept herself to herself, not trusting of friends and under confident. She is now never wants to be in her lovely room but go downstairs as does not want to miss anything. When your loved one is diagnosed with Alzheimer's or dementia you always question if you made the right decision for a care home, but when we took mum she was waving out the window with staff. We could not have wished for better.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C C (Friend of Resident) published on 26 February 2025 Submitted via Postal Card
Overall Experience

Friendly atmosphere, helpful staff and a happy place to be.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison W (Daughter of Resident) published on 10 April 2024 Submitted via Website
Overall Experience
My mother was a resident at this care home for a couple of years. I had to, unfortunately, move her to this home right in the middle of ‘lockdown’.
I had reason to involve the Council and the CQC during her time here as I felt there was a safeguarding issue.
My mother was paying £1050 a week for her ‘care’.
Shortly before Xmas 2023 she was admitted to hospital with sepsis and just over a week later was refused re-admission to the home because ‘there weren’t enough people on at lunch to help feed her’.

So, five days before Xmas she was effectively evicted. Be warned.

Reply from Kerry Johnson, Manager at Dale Mount

Feedback is always welcome and as a company we take onboard any comments to improve our service. We are sorry you felt the need to raise a concern with CQC surrounding your mum's care, we have conducted a full investigation into your concerns and found no cause for concern, but we took on board...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sean B (Son of Resident) published on 7 November 2023 Submitted via Website
Overall Experience

My father has been in Dale Mount since June 2023. He took his time to settle, but now he is happy there. He takes part in the activities and the staff and residents all like him. The staff are all very helpful and kind.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joanne C (Daughter of Resident) published on 8 August 2022 Submitted via Website
Overall Experience

My Mum has Alzheimer's and I was very anxious about leaving her in a care home. Mum has settled in very well and has responded to the staff who are friendly, helpful and sympathetic to her needs. The Manager and Deputy Manager have informed me of any medical staff visits that Mum has, or any other issues that have occurred. The carers are helpful, welcoming and accommodating to myself and the family when I visit Mum twice weekly. Mum has her hair washed and set on a weekly basis and cut as necessary. I am very pleased that Mum is happy at Dale Mount.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from J M (Daughter of Resident) published on 28 June 2022 Submitted via Website
Overall Experience

My father took a while to settle as he is very independent and was adamant he didn’t need any care or assistance. As the months went by it was lovely to see that my dad had put on a little weight and I was starting to see a glimpse of his sense of humour. Dad has regular health care, hair cuts etc. I asked him 'so what’s it been like here?' He said 'The carers are great they look after me very well. I can’t fault them. I can’t remember their names. The place is so clean. The food is lovely but I don’t eat much. I do like the pudding'. There has not been a problem getting in touch with staff if need be via phone or e-mail. All members of staff that I have been in contact with have gone above and beyond. So thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Janice R (Wife of Resident) published on 16 June 2022 Submitted via Website
Overall Experience

My husband has advanced Alzheimer’s. He is looked after with care, consideration and sympathy. The staff are very friendly towards me when I visit and answer any questions I might have. I am always informed when a doctor is called to him and fully informed of any results. I am very happy with the care he receives and would recommend Dale Mount to anyone looking for care for a loved one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Daughter of Resident) published on 18 January 2019 Submitted via Postal Card
Overall Experience
My mum has been a resident in Dale Mount for just over one year. During this time, she has been in and out of hospital due to falls. The staff have always been quick to inform me of any situation regarding mum.
They are very caring and mum seems happy, mostly despite her dementia.

We all enjoyed a lovely Christmas party. The home holds many successful events throughout the year.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K H (Son-in-law of Resident) published on 16 April 2018 Submitted via Postal Card
Overall Experience

My mother in law has only been a resident since November 2017 and within that period has had to spend some time in hospital so no long-term experience, however quite pleased so far. The staff have been friendly and helpful although we had had some issues with missing clothes, medical visits and establishing mother in laws personal requirements such as hairdressing. However, I think these are now all resolved and perhaps we needed to be more patient and understand how the internal operations of the home were working. Sometimes things were reported but it appeared the response was slow.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A R (Great-Niece of Resident) published on 12 April 2018 Submitted via Postal Card
Overall Experience

My great aunt has settled in nicely and is happy and well looked after. The staff are all caring and cheerful, there is always a happy atmosphere and plenty of activities to keep the residents amused. They also have spa days, so the ladies always have lovely hair and nails.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D T R (Daughter of Resident) published on 23 March 2018 Submitted via Postal Card
Overall Experience

Mum has been here for just over a year and she seems very happy and content. The staff are very cheerful and helpful and genuinely care for the residents. We're always kept informed of any concerns and any changes in medication. Lovely mother's day afternoon tea and summer bbq with a live band and a weekly activity programme. The location is rural but close to the A2. Mums room overlooks the garden which is always well kept and tidy. I would definitely recommend.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 July 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Dale Mount.

Upcoming Events

There are no upcoming events for Dale Mount.

Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for Dale Mount.

Meet the Team (3)

Kerry Johnson
Kerry JohnsonJob Title:Registered ManagerJoined: 2000

I joined Nicholas James Care Home in June 2000 as a part-time care assistant. The company was supportive, and I enjoyed working in such a friendly environment. In 2007, my career progressed to deputy manager.

This supporting role gave me everything I needed to further my career, and in 2014, I became the registered manager for Dale Lodge & Dale Mount! I am a very dedicated and loyal person when it comes to both family and work. I always look for team members who are honest, accountable, have integrity and good principles.

Together, we enable residents to be who they are as individuals and provide peace of mind to families by ensuring everyone is treated with the utmost respect and dignity. I am extremely honoured and privileged to be a part of this established company.

Shannon Burton
Shannon BurtonJob Title:Deputy ManagerJoined: 2017

I began working at Dale Lodge/Mount Care Home in 2017 as a Health Care Assistant. Through dedication, continuous learning, and a passion for delivering high-quality care, I progressed to the role of Team Leader. My commitment to supporting both residents and staff led to my promotion to Deputy Manager, where I took on greater responsibilities. My journey at Dale Lodge/Mount has provided me with valuable experience in leadership, team coordination, and person-centred care.

Claire Dodds
Claire DoddsJob Title:Activity Co-ordinatorJoined: 2014

I have been an activity provider at Dale Lodge and Dale Mount for over 10 years, providing a wide range of activities that not only bring diversity but also enhance an individuals mental health and ellbeing giving them a sense of inclusivity and a purpose to their day. I strive to ensure that all my Clients feel Happy, Safe and understood going above and beyond to ensure their days are enriching, full of fun, laughter and Love. I am absolutely delighted to have not only won the Regional's for the The Great British Care Awards but also the Finals in Birmingham for Activity Organiser this not only represents my journey but the journey of those i have the pleasure of working with everyday.

Frequently Asked Questions about Dale Mount

What types of Care is Dale Mount registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dale Mount have?

There are 9 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Dale Mount?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Dale Mount to the centre of Gravesend?

2.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dale Mount to verify any information. View our terms and conditions. Dale Mount has an Enhanced Service -more info.