






Upton House is situated in secure gardens and grounds and provides dementia, Alzheimer's and EMI care. This large Georgian house is in the pretty village of Worth, on the outskirts of Sandwich.
Upton enjoys a reputation that is a reflection of the ability, dedication and professionalism of its well motivated and highly trained staff.
The home has been established and run by the same family for over 40 years and...
Care Provided by Upton House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 20 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Upton House for full pricing details and T&Cs.
Contact Upton House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Peter & Patricia Jolin
- Private Owned
Person in charge
- Sarah Davis (Registered Care Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
Room Information
- Single Rooms (16)
- Couples/Companion Rooms (2)
Upton House Reviews (70)
Upton House has a Review Score of 9.7 (9.678) out of 10, based on 15 reviews in the last 2 years.
Over all time Upton House has 70 reviews.
we all feel (our family) that Bill is cared for extremely well, treated with care & dignity. if there is a problem we are always contacted
My mother cares for my grandmother full time and sought restbite care, so as we could go on our family holiday.
I was overwhelmed with sadness when I arrived as I have never had a relative in care, however this was short lived as I saw how well cared for, and happy my Grandma was. We sat in the beautiful garden having tea and ice cream, it was very much a home from home. Delighted my mother got a well earned break and my Grandma enjoyed her stay.
Upton House has been a much needed place of care for my Dad, he moved in at the end of May/beginning of June after a very traumatic few months. Upton House and all the staff have made us feel welcome as a whole family and they meet Dads needs so well. The care overall is excellent, consistent and is tailored to each and everyone's needs, so Dad is stimulated, encouraged and regulated well when distressed. The care of him and the other residents over this very hot summer has been excellent, ice lollies, plenty of fluids, shade and the outside for the breeze and top up of Vitamin D - this reassures us as a family and Dad loves it. In his words 'If I cannot live at home then this place is pretty good for an alternative'. The home is clean and well cared for and the staff are attentive and I can see the care they have for Dad and how they put their residents first in all that they do. Dad loves the food and the singers he loves. Thank you Upton House for allowing us to become family again
100 percent perfect first time anywhere this is like home from home I can not thank Upton House for the care and love they have given to mum staff excellent they always notice if anyone needs any help home is spotlessly clean and tidy no nasty smells I called in few times mum happy laughing with staff and other guests they have different people in singing which mum really enjoyed think mum thanked the chef every day for the wonderful food a big thank you Upton House you was a perfect find for our family
My one negative is that residents are not taken out on trips, especially in the warm weather, though in the information it lists a minibus being available and the home does not have an activities person. My sister does complain of boredom at times as she has a very intelligent brain, there is not enough stimulation for her and this is concerning.
Upton House gives the most caring and compassionate attention without fail. They consistently go the extra mile. I debated for a very long time regarding care for my husband but definitely made the correct choice.
The staff team support her kindly and with the utmost sensitivity so she feels heard, secure and settled. Staff always treat her as an individual and enable her to be as independent as possible.
Even when Mum says she would rather be at home she always adds the caveat, "but I don't get me wrong I'm not in a hurry to leave, I do really like it here, everyone is very nice".
My mother is especially keen on the excellent singers who perform each week. She has surprised us all with her love of dance. When the music starts, her eyes twinkle and she's up on her feet encouraging others to join her.
Mum loves her room and is frequently joined there for a chat or little tea party with fellow residents. Friends and relatives visit Mum daily and are always made most welcome by staff.
Upton House is more than just a Care Home. It provides a rural, homely, family feel where the staff have huge hearts and immense patience.
From arriving at the door the staff are welcoming, helpful, always recognise you and know who you are and have come to see. My mother is bed bound. The accommodation, bed linen and her bedwear are clean and well presented. My mother see the staff are her friends and possibly family now and they seem to be fond her too. Nothing is too much trouble. I would recommend this Dementia Care Home to friends and family with no hesitation.
Highly trained & very competent staff in all areas of their work & care.
There are several things I have noticed that you do not see when you are looking for a care home. The carers at Upton House have always been there for Mum whether it's a cuddle when she is having a teary, anxious day or just filing a broken nail. When I arrive, there is always a smile and a chat from the carers which is so reassuring when not sure what mood Mum is going to nine. The home itself always struck me as homely (unusual for a care home). They also decorate the home for events, such as easter and VE day which adds to a lovely atmosphere, to help Mum feel at home.
Mum has been a resident at Upton House for nearly three years now. We visit frequently and are always welcomed as though we are coming home, no matter what time of day (and often spur of the moment). On each visit, Upton still feels more like a country house with accompanying garden, than a care home. Knowing that Mum is so well-cared for has reassured us from day one, especially when witnessing first-hand the warmth and thoughtfulness shown by all carers towards residents. Always smiling and working so hard to make sure all residents are as comfortable as possible. Highly recommended!
My wife was a resident at Upton House, which is a specialist Residential Care Home for persons suffering from Alzheimer's and Dementia, for nearly six years. The Home cares for residents up to a maximum of 20. My wife was only able to exceed her life expectancy as a result of the excellent standard of care she received from the members of staff who looked after her with loving compassion and devotion, for which I will always be eternally grateful. I would commend Upton House to any family looking to find a Residential Care Home for a loved one suffering from this cruel and debilitating illness.
Upton House is fantastic!! The staff are all lovely and look after Mum very well. Three days a week music and singalong are provided and the residents all nod along and enjoy it. I would quite happily recommend Upton House to anyone as I know they would be well cared for.
My nanna who has dementia moved into Upton House in November 2024 because my grandad's health has deteriorated and is now unable to look after her. Since the day she moved in, I have absolutely no complaints the staff here are amazing and nothing is too much trouble for them and have really taken care of my nanna. She is being really well looked after, they have entertainment for the residents, which my nanna really enjoys. The chef makes brilliant homemade cakes daily and fresh meals. My nanna is really happy here and is always clean. If she needs a doctor or anything they sort that out for her, the communication is brilliant between staff and family members. I am extremely happy that I chose Upton House for my nanna 10/10.
Upton House is wonderful. The manager and her team provided dignified care to my mum at all times. All staff are friendly and caring, they looked after Mum well and always with a smile for her. You could see they really care. It's difficult seeing a loved one move to residential care but I can 100% say that the team made such a difference to Mum in her time there, we were reassured that she was in the right place. The support to us was also there from the owners and all the team. We are so grateful to them all and cannot thank them enough for looking after Mum like one of the family. It's a beautiful home with a lovely garden, entertainment, homemade cakes and well-cooked food - every little detail is thought about, the chef tailored meals to encourage Mum to eat. They have a dedicated staff member to make sure the residents have everything they need and a lovely team who look after the rooms. Too many things to mention in one review, but in summary highly recommend it.
Very friendly staff and owners. Easy access and parking. Lots of different entertainment for residents. The staff are all very caring to residents and visitors. Helpful. Lovely state-type house and garden. Possibly could do with an onsite nurse for difficult decisions.
My grandad currently resides at Upton House. We have found the grounds, facilities and staff all to be perfectly suited for his needs. The care home is a lovely old building with idyllic surroundings and situated just a stone's throw from Sandwich where my Grandad lived for most of his life. We do not get to visit as often as we should due to work constraints, however we are always kept well informed and regularly updated by the care team who go above and beyond to ensure Grandad's needs are met. Very happy with the services provided by the team and are relieved that Grandad is looked after well and in the right place.
Upton House was a perfect place for my brother-in-law. He had isolated himself during the pandemic and was in great need of good care. Since we live in the United States, it was especially important that we knew he would be in a good caring, safe, lovely place where he could flourish. Once settled in he 'came back to life', eating well and interacting with other residents and enjoying his life again. Many times we have related to friends and family about what a wonderful place Upton House was for him. We are very grateful to the staff and the owners for his good care.
I couldn't have thought of anywhere better. He had a lovely room overlooking the garden, great food and lots of care and company, he was relaxed and happy. Thanks to all the kind and caring staff.
Upton House is a very special place. It offers a dignified and caring environment for its residents and their families to enjoy what is a very upsetting and challenging time within a family. The care I see on display, not only to my mother-in-law but to all the residents, reassures me she is in safe, caring hands. The staff are always friendly, professional and happy to welcome us inside, with the offer of coffee and cakes. We would highly recommend this care home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 April 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Upton House.
There are no upcoming events for Upton House.
Awards / Recognitions (2)
- 01 Feb 2018Recipient: Upton House
- 01 Apr 2017Recipient: Upton House
Accreditations
There are no accreditations posted yet for Upton House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Upton House
What types of Care is Upton House registered for?
Older Person Care, Dementia, Mental Health Condition, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Upton House have?
There are 16 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Upton House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Upton House to the centre of Sandwich?
1.4 mile(s) as the crow flies, distance by road may be significantly further.
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