Whitfield EMI/Residential Home

Very caring staff and management. Very good food. I felt my mother was very safe and she always said that she was happy there.

Overall, the home's atmosphere has been very welcoming, and all the staff are extremely helpful and friendly. The manager and deputy manager were always courteous and helpful, allways had time to stop and chat and ensure the best care was given, even more so in my friend's last days. Keep up the good work Whitfield care home and will always recommend your home. Thank you so very much.

We were over the moon when mum moved into Whitfield Rest Home, as our dad had received such good care there before he died. Everything lived up to our expectations. The management team are friendly and extremely helpful, and the care staff are lovely, kind and thoughtful. Nothing is too much trouble. The atmosphere is very welcoming, and there is always a smiling face when the door is opened to friends and relatives.

My mother was happy to go into Whitfield Rest home, as my dad was there before mum, so we knew it was a lovely home for mum to go to. Everything lived up to our expectations. The staff were all lovely and nothing was too much, Mum was very happy being there. The staff were very welcoming and nothing was too much. Would recommend this home to all my family and friends

My mother was in Whitfield for nearly three moths. Her care was excellent and the staff were very kind, friendly and helpful at all times. Great efforts are made to make the day go quickly, entertainments are put on and the staff are very pro-active.

My dad went into Whitfield Care Home straight from hospital. I cannot thank the staff enough for the care and compassion that my dad received at Whitfield Home. I would recommend this care home to everyone.

The accommodation is clean and well maintained and managed. Staff treat my father with respect and dignity and must have a great deal of patience and are so dedicated. Thank you!

The care at the home is excellent. The staff are professional, friendly and caring.

After attending a Mexican BBQ that was put on for the residents and their families and numerous visits, the staff at Whitfield were amazing and friendly and went above and beyond to make the day special and that everyone was happy. Nothing was too much trouble, and it was so reassuring to see my sister and fellow residents so happy and content. I feel very lucky that my sister is in a care home with amazing staff and a truly happy environment.

So far this home has been great with my dad who was very challenging when he arrived from hospital but is now much more himself, he is happy and the staff are kind and have been very helpful and understanding with me as I have found the transition to him being in care very difficult.

She shouted this phrase several times. My friend said that she often does this to residents.

Whilst initially disappointed with the building and interior, as a family we found it rather tired looking, it has been undergoing some re-decoration and the gardens are really nicely planted and kept. Over the next few days, then weeks, we found the staff to be extremely helpful and so good with my husband. Post-op he was not able to walk very much but is now very mobile, eating well and interacts with his carers well who are hard-working, cheerful and patient!

The hardest decision in life is to pass the care of a relative to strangers. The team at Whitfield are caring, welcoming, compassionate and create a family atmosphere. Knowing they all genuinely care for my father eases the pain of losing him to dementia. He is content, settled, always clean, well fed. He has put on weight eating home-cooked meals. Thank you for all you do.

I always visit on a different day without warning and have been delighted to find the home is clean, warm and tidy. The residents (28 of them) all seem happy and content and the staff are all without fail, kind, caring and attentive to the needs of residents and while I would prefer to have my husband at home with me, I am reassured that he is being cared for by the people who really do care.

My mother was a resident at Whitfield care home for 10 years until her death in December 2023. For the last 2 years, mum has been nursed on end-of-life care. Throughout her time at Whitfield, she was treated with care and compassion. The Manager and the rest of the staff have been excellent, keeping me informed of the changes in mum's condition, and always making sure that mum had whatever she needed in terms of care and equipment to keep her as comfortable as possible, right to the end. As I live a long way from Dover, it has been invaluable for me to have mum somewhere that I know provides such good care to people suffering from dementia. Thank you all.

If asked, the family would recommend this home without hesitation.

I have so far found the overall experience when visiting this home to be very good. When I visit my elderly mother who is a permanent resident, she is well cared for and the staff are attentive to her needs. Whilst the home may look a little dated from the outside, it's what happens inside that is important, so I am very satisfied that they are looking after my elderly mum.

My wife has only been in the care home for four months, so my view is limited to a short period of time and experience. She appears to be happy and contented and so am I.

I am more than satisfied with the care that is given to my sister. She is well looked after in a safe environment.

A lively, caring staff team who go to great lengths to ensure that my mother is treated as an individual. There is always an upbeat, happy atmosphere when visiting and I am made to feel most welcome. Whilst it may not be the most luxurious of homes it certainly has all the important elements of home. Safe, fun and caring.