Woodside Residential Home

Whitfield Hill, Temple Ewell, Dover CT16 3BE

Woodside Residential Home, Dover, Kent
Woodside Residential Home, Dover, Kent
Woodside Residential Home, Dover, Kent

Woodside is a care home for people with dementia, which can accommodate 30 residents. The house is arranged over three floors and all rooms have call bells and meet the current standards required. Accommodation comprises of five double rooms for couples or for those wishing to share and twenty-two single rooms. There are washing facilities in each room with toilets and bathrooms close by. The recent extension to the home has provided five single rooms that are able to offer en-suite facilities. The communal rooms are large and enjoy panoramic views of the Kent countryside. There is a television lounge for those who favour company, a quiet lounge and a music room where clients can enjoy listening to their favourite music.

Group: Charing Healthcare Ltd

Person in charge: Janet Flisher (Home Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 22

Shared Rooms: 5

Rooms with ensuite WC: 18

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Woodside welcomes visitors at anytime, however if visiting after 9pm please call first.

Parking:

Parking is available.

Latest Care Quality Commission* Report on Woodside Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Woodside Residential Home has a Review Score of 9.7 (9.720)

The Review Score of 9.7 (maximum of 10) for Woodside Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Woodside Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.72 for Woodside Residential Home is calculated as follows: ( (97 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 132 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Woodside Residential Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 9 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodside Residential Home?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodside Residential Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Sister of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My father has been a resident since June 2015. He initially found it hard to adjust but the management and staff made the difficult transition as smooth as possible. I cannot praise all the staff highly enough. Dad was provided with all his needs in a caring compassionate and safe environment. The staff have a very good understanding of the demands of residents with dementia, which I am sure gives their care a premium edge. Dad celebrated his 90th birthday recently and when he returned after, we took him out for lunch and a nice surprise awaited him on his return, a party with entertainment. It really made his day.
We have always been made welcome when we visit and we are always asked if we would like a cup of tea or coffee. One of the most welcoming aspects of Woodside has been the peace of mind that their care has brought to us. They care about the wider family, not just the resident. This was most evident when my father passed away recently after a short illness. Thank you all at Woodside.

How likely would you be to recommend Woodside Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has been a resident since September 2017. The staff are attentive and genuinely caring. My father has advanced dementia and his complex needs are met consistently and to a high standard. The home environment is welcoming and the atmosphere is calm and relaxed. Management and staff really do go the extra mile to welcome not just the resident but family involvement too. My father is treated with dignity and respect.

How likely would you be to recommend Woodside Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's a year on - Mum has been at Woodside care home since August 2016. My two sisters and I each visit the care home weekly and are extremely pleased with the level of care our mum receives. Mum is not very sociable and keeps strange hours - but we are impressed with the level of attentiveness Mum receives. As soon as we get there the care assistant will tell us where she is, they seem to know exactly where each of their residents are at any given moment. Even though Mum is not particularly sociable she still gets included in outings and enjoys these little trips out. Whenever my sisters or myself visit we are welcomed with a smile and never feel we are getting in the way. Very happy with Woodside care home, thank you to all the staff.

How likely would you be to recommend Woodside Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nurses are so kind and thoughtful. Very compassionate in their jobs. Plenty of facilities and room is always clean. Couldn't ask for a better service for my sister.

How likely would you be to recommend Woodside Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Residents are treated like kings and queens and are constantly asked if they are alright. All staff are familiar with resident's names which add a personal touch and ensures a homely atmosphere. Juice is always available in several locations and the tea trolley has regular outings. The food is good with meals being varied but also of the traditional type favoured by the older generation. Visiting is allowed without an appointment and a warm welcome can always be guaranteed at the front door. The manager's door is always open to both residents and visitors.

How likely would you be to recommend Woodside Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very clean and well looked after. Staff are very nice and kind. Lots of love for the for the residents. When you arrive to visit, you are made to feel so welcome. I cannot fault anything.

How likely would you be to recommend Woodside Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been a resident from February 2017 and still resides there, and I could not wish for a better place for him to live. They meet all his needs etc, the staff are very friendly and I could not wish for better people to look after him.

How likely would you be to recommend Woodside Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Woodside is a very pleasant and homely place, the staff are excellent and nothing is too much trouble.
Dad seems settled and is looked after well. The home is a little dated but is in the process of being updated, the staff strive to maintain a homely, loving place.
I couldn't wish for better care for dad.

How likely would you be to recommend Woodside Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are all kind and considerate and keep you well informed about the resident.
My husband has settled quite well considering he has vascular dementia.

How likely would you be to recommend Woodside Residential Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother was at Woodside for over three years and has been very well looked after during that time. The home always has a warm and bright atmosphere and the team always very caring, creating a cosy and family feeling for residents and visitors. We have always been kept fully informed of her health and any other issues, and had a good level of communication with the team, especially during our weekly visits. We are very grateful for the care provided and never had to worry, as we knew she was in in the safest of hands. I have nothing but praise for the very professional but compassionate way in which they cared for my mother, especially towards the end of her life when a high level of personal care was required.

How likely would you be to recommend Woodside Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My Mother was always treated with respect and understanding during her time at Woodside. In the last weeks of her life, the carers showed her great compassion. The family visited day and night so could experience first hand the dedication and professionalism shown by everyone there. To say a lovely family atmosphere is apparent sounds a cliché but is nevertheless true, as we were always made to feel very welcome. It was a great comfort to us that Mother looked on Woodside as her home. Our genuine thanks to you all.

How likely would you be to recommend Woodside Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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