Broadwater Lodge is a very friendly, open and honest care homeAngela K(Daughter of Resident/Service User)
Broadwater Lodge is a very friendly, open and honest care homeAngela K(Daughter of Resident/Service User)
Broadwater Lodge offers 'Outstanding' specialist dementia, residential and short term respite care. The care home team in Godalming, Surrey, does everything possible to ensure that residents enjoy a superb quality of life.
The home was rated ‘outstanding’ by the CQC in November 2019, and its unique environment is tailored to residents’ interests. There’s everything from a pub and cinema, to a sweet shop and even a real farm, complete with...
Broadwater Lodge offers 'Outstanding' specialist dementia, residential and short term respite care. The care home team in Godalming, Surrey, does everything possible to ensure that residents enjoy a superb quality of life.
The home was rated ‘outstanding’ by the CQC in November 2019, and its unique environment is tailored to residents’ interests. There’s everything from a pub and cinema, to a sweet shop and even a real farm, complete with a miniature pony, pigs, goats, chickens and more.
The skilled team at Broadwater Lodge are experts in dementia care. They are dedicated to finding innovative ways to help residents live meaningful and fulfilling lives. The team focus on what residents can do, rather than what they can't.
Contact Broadwater Lodge to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Broadwater Lodge for full pricing details and T&Cs.
Broadwater Lodge has a Review Score of 9.9 (9.860) out of 10, based on 17 reviews in the last 2 years.
Over all time Broadwater Lodge has 51 reviews.
She has a favourite armchair in the lounge where the same group of residents sit most days which gives a feeling of being...
My sister and I are completely satisfied with our mother's care and definitely would recommend this care home to absolutely anyone.
My mum has been at Broadwater Lodge since October 2023. I cannot begin to explain what a massive impact this wonderful home has had on my mum. We lost my father just after my mum joined and they were so supportive of us all; our lives had truly been turned upside down but they were so caring. My...
My mum has been at Broadwater Lodge since October 2023. I cannot begin to explain what a massive impact this wonderful home has had on my mum. We lost my father just after my mum joined and they were so supportive of us all; our lives had truly been turned upside down but they were so caring. My mum is in the advanced stages of Alzheimer's and when she was younger she worked in a hairdressers - she loved talking to people but she had become quite depressed and withdrawn. She now talks all the time and participates in all the activities. The activities coordinator is just wonderful, such a beautiful person. They have the farm too and the lovely pony. I can honestly say this is the happiest I've seen my mum in many, many years. If someone had asked me a year ago about my mum going into a home, I would have definitely said that she wouldn't be going into one but, for her, it is the best thing we could have ever done; she is a completely different person and incredibly happy.
It has been a great relief to see Mum settled and enjoying all the activities that are available, especially the D-day celebrations that took place recently, the whole of Broadwater Lodge was decorated in bunting and noticeboards covered in pictures and articles about the actual day. The social...
It has been a great relief to see Mum settled and enjoying all the activities that are available, especially the D-day celebrations that took place recently, the whole of Broadwater Lodge was decorated in bunting and noticeboards covered in pictures and articles about the actual day. The social media page showed all the cadets on parade with the mayor and the residents sat outside. Our family visits regularly and is warmly greeted by staff and residents. We couldn't be happier - thank you, Broadwater.
My mother has been there since June of this year she lived alone and was not managing and was very lonely, Since being at Broadwater she has been much much happier, she’s eating well and loves to be taken out around the local lake, and joins in most activities and has nothing but praise for the...
My mother has been there since June of this year she lived alone and was not managing and was very lonely, Since being at Broadwater she has been much much happier, she’s eating well and loves to be taken out around the local lake, and joins in most activities and has nothing but praise for the staff. Wouldn’t want her anywhere else!
Many thanks, the Care UK team
The layout may be better suited for those with advanced dementia, it...
The home had its merits, but fell short in social time and communication, partly due to its layout and commercial nature.
Thank you for your review of Broadwater Lodge. Your feedback is important to us, and we want to reassure you of our focus on communication. As a team this is paramount to us as well as having open channels with relatives, we regularly update relatives of changes or updates in care. At Broadwater,...
Thank you for your review of Broadwater Lodge. Your feedback is important to us, and we want to reassure you of our focus on communication. As a team this is paramount to us as well as having open channels with relatives, we regularly update relatives of changes or updates in care. At Broadwater, we have an open-door policy, and I’m pleased to say the ‘availability of the Home Manager’ scored highly in our latest relative survey (May 2023). We keep residents active, engaged and entertained with activities, we actively post on Facebook to showcase daily life at our home.
and safe. The activities are amazing and it is so nice to see on social media, that they are...
Thank you all.
We feel very happy that our mum is in Broadwater Lodge; the staff are lovely, there are always activities to keep Mum entertained and there's never a dull moment. The grounds are lovely and there is even a mini farm! On occasions I think communication could be improved, but this is a minor point....
We feel very happy that our mum is in Broadwater Lodge; the staff are lovely, there are always activities to keep Mum entertained and there's never a dull moment. The grounds are lovely and there is even a mini farm! On occasions I think communication could be improved, but this is a minor point. Mum is safe, very well looked after and is kept stimulated!
Thank you for your wonderful comments for the care and support we provide your mother here at Broadwater Lodge. Your feedback is important to us and the home manager has discussed your comments about communication with the team leaders to ensure all relatives receive regular updates. Thanks for taking the time to leave a review.
I have been at Broadwater Lodge for one month and I am very pleased with the care. The staff and carers are fantastic, I have been well looked after and am warm and well fed. I do not live with any cognitive impairment, but it has been a great help to reduce my stress living here whilst finding my...
I have been at Broadwater Lodge for one month and I am very pleased with the care. The staff and carers are fantastic, I have been well looked after and am warm and well fed. I do not live with any cognitive impairment, but it has been a great help to reduce my stress living here whilst finding my new flat.
A home-from-home feel to this care home. A great deal of care, time and thought to individuals is seen when visiting. Friendly, helpful and homely atmosphere and plenty of relevant activities for each resident. Clean, tidy and lovely setting. Mum is very happy and settled there.
A home-from-home feel to this care home. A great deal of care, time and thought to individuals is seen when visiting. Friendly, helpful and homely atmosphere and plenty of relevant activities for each resident. Clean, tidy and lovely setting. Mum is very happy and settled there.
The people in here are all very helpful and the standard of care is excellent.
The people in here are all very helpful and the standard of care is excellent.
Broadwater Lodge is a welcoming yet quirky and characterful home. The staff work very hard to provide a friendly and supportive environment for their residents. Mother has been there throughout the covid lockdown period and therefore we are yet to experience the full Broadwater agenda. We feel that...
Broadwater Lodge is a welcoming yet quirky and characterful home. The staff work very hard to provide a friendly and supportive environment for their residents. Mother has been there throughout the covid lockdown period and therefore we are yet to experience the full Broadwater agenda. We feel that Broadwater has risen to the challenge to make residents as comfortable as possible during some very difficult times - well done to all!
Mum very quickly thought of Broadwater Lodge as her home despite never wanting to go into residential care. This was a great relief to all the family. Mum adores all the animals that visit and live there which also makes it very different from other places of care.
Mum very quickly thought of Broadwater Lodge as her home despite never wanting to go into residential care. This was a great relief to all the family. Mum adores all the animals that visit and live there which also makes it very different from other places of care.
All staff are extremely helpful, friendly and very caring. Lots of activities for residents to join in with, all calender events ie: Halloween, Christmas etc. celebrated. Food very good. Overall, a lovely place for residents. Always called when there is a problem with my relative.
All staff are extremely helpful, friendly and very caring. Lots of activities for residents to join in with, all calender events ie: Halloween, Christmas etc. celebrated. Food very good. Overall, a lovely place for residents. Always called when there is a problem with my relative.
Broadwater Lodge is a friendly homely environment, my brother is very well looked after. The cleanliness of the place is first class. The staff are very friendly and efficient in their job. The staff are first class. The food is excellent and the whole ethos of the place is first class. My brother...
Broadwater Lodge is a friendly homely environment, my brother is very well looked after. The cleanliness of the place is first class. The staff are very friendly and efficient in their job. The staff are first class. The food is excellent and the whole ethos of the place is first class. My brother made an improvement in the first two weeks there. Please praise all the staff for the way they look after the residents and treat the visitors. We always feel welcome. The residents are always happy and look well cared for. The food is very good and it is nice to see videos of the residents taking part in the activities. They are all treated with dignity.
My dear friend, I have known for 50years + and was devastated when she got Dementia -why? I can honestly say, I was so happy to see her happy and cared for in a wonderful place, showing ingenuity resourcefulness, genuine concern and above all happy. (The farm is just marvellous) Fantastic team.
My dear friend, I have known for 50years + and was devastated when she got Dementia -why? I can honestly say, I was so happy to see her happy and cared for in a wonderful place, showing ingenuity resourcefulness, genuine concern and above all happy. (The farm is just marvellous) Fantastic team.
Absolutely love the atmosphere of the staff and residents, Mum is there and I am now relaxed knowing that the care received here is meant. The staff are amazing, it’s so homely too. Thank you so much for looking after Mum.
Absolutely love the atmosphere of the staff and residents, Mum is there and I am now relaxed knowing that the care received here is meant. The staff are amazing, it’s so homely too. Thank you so much for looking after Mum.
Clothes do seem to get lost in the ward despite more labels though.
Clothes do seem to get lost in the ward despite more labels though.
We’re very grateful for your feedback and are delighted with the positive scores for Broadwater Lodge, particularly for safety, security and cleanliness at the home. With regard to laundry, I do apologise for the issues your father has experienced. I would like to assure you we have looked into...
We’re very grateful for your feedback and are delighted with the positive scores for Broadwater Lodge, particularly for safety, security and cleanliness at the home. With regard to laundry, I do apologise for the issues your father has experienced. I would like to assure you we have looked into this and I’m pleased to say that since your review, we have put new measures in place to reduce the risk of clothes going missing. This includes ensuring that residents’ rooms are locked when unoccupied to avoid clothing being moved.In addition we are considering the purchase of a new and more robust labelling machine for residents’ clothes. We have also recently employed a new laundry assistant, who has designed a new system or organising the laundry, which will reduce lost items. Thank you again for taking the time to provide your feedback and kind words, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.
The most friendly, caring, welcoming care home one could wish for. Having worked in care work ourselves and having had a son with a learning disability, we are not without experience as both carers and providers. Broadwater Lodge left me reassured after my husband was moved from another home and...
The most friendly, caring, welcoming care home one could wish for. Having worked in care work ourselves and having had a son with a learning disability, we are not without experience as both carers and providers. Broadwater Lodge left me reassured after my husband was moved from another home and enabled me to recover from a breakdown and to make some important decisions. Thank you from both of us.
On arrival, you are greeted by a friendly staff member. All staff speak to you as you pass. The main lounges and corridors are all clean with various activities/displays appropriate for the residents. Residents are free to wander wherever they want within the home and its gardens which are also...
On arrival, you are greeted by a friendly staff member. All staff speak to you as you pass. The main lounges and corridors are all clean with various activities/displays appropriate for the residents. Residents are free to wander wherever they want within the home and its gardens which are also well maintained. The care staff are happy to give updates on the resident's welfare/behaviour on asking. You are made to feel welcome and make yourselves tea/coffee etc whilst there. Although my mother caused trouble when she first arrived they are sorting out medication to help her.
My mother is extremely well cared for in Broadwater Lodge. The whole team - management, nursing and carers is brilliant. The home is comfortable, my mother enjoys the food provided and she is very happy. My family appreciates all the care my mother receives and I also value being kept informed if...
My mother is extremely well cared for in Broadwater Lodge. The whole team - management, nursing and carers is brilliant. The home is comfortable, my mother enjoys the food provided and she is very happy. My family appreciates all the care my mother receives and I also value being kept informed if my mother isn't very well or has another problem.
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Care UK colleagues are celebrating after being named Healthcare Caterer of the Year at the prestigious Catey Awards. The Cateys recognise organisations and individuals and celebrate their exceptional talent in...
Care UK colleagues are celebrating after winning two awards at this year’s Leaders in Care Awards. The awards recognise individuals and teams who go above and beyond to deliver outstanding...
Alan Holloway, from Greenview Hall, has completed a 195 mile Coast to Coast hike across England, raising £710 for Surrey Search and Rescue — with Care UK set to match...
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Angela Bookham started work at Broadwater Lodge in 1994 as a care worker and, after a spell at our sister home Jubilee House, returned as manager in...
Angela Bookham started work at Broadwater Lodge in 1994 as a care worker and, after a spell at our sister home Jubilee House, returned as manager in early 2012.
As a child, I always wanted to be a nurse, but my mother strictly forbade it and insisted that, like my sister, I would take secretarial training. However, it wasn’t long before I decided to pursue my true calling and, at the age of 16, became a carer at an orphanage. I went on to join Broadwater Lodge in 1994 as a care worker, but was quickly promoted through the ranks to team leader and on to deputy manager. After a spell at our sister home, Jubilee House which is a few miles away, I returned to Broadwater Lodge as manager in 2012.
I really love this job and the opportunities it gives me to make a positive difference to people’s lives. I always strive to put myself in the shoes of residents. More and more people are being diagnosed with dementia, so this is an enormous issue which many of us will face at some point in life. I passionately believe in giving people the level of care and attention I would like to receive if I were in their place.
I’m really proud of the atmosphere we have created at Broadwater Lodge – I’d describe it as a ‘home from home’ and that’s often the first thing people say when they walk through the door. Indeed, one family based in Bournemouth was so impressed by Broadwater Lodge that they chose us over other homes closer to where they live.
Every day is different here, and that’s down to the work of our three excellent activity coordinators. They do a great job working with the residents, understanding what they want to do and coming up with new and exciting ideas. One of the best was a Mad Hatter’s Tea Party which we held for the Jubilee. I was new at the time, but was tremendously impressed by the imagination and dedication everyone showed in putting it together. It’s moments like those that make Broadwater Lodge a very special place to be.
Angela celebrates 20 years of serviceBroadwater Lodge’s very popular home manager Angela Bookham reached a very important milestone. She has been providing quality and expert care to her residents for 20 years.
The management of Care UK and Angela’s many colleagues send their congratulations and they look forward to working with her for many years to come.
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