Broadwater Lodge is a very friendly, open and honest care homeAngela K(Daughter of Resident/Service User)
Broadwater Lodge is a very friendly, open and honest care homeAngela K(Daughter of Resident/Service User)
Broadwater Lodge offers 'Outstanding' specialist dementia, residential and short term respite care. The care home team in Godalming, Surrey, does everything possible to ensure that residents enjoy a superb quality of life.
The home was rated ‘outstanding’ by the CQC in November 2019, and its unique environment is tailored to residents’ interests. There’s everything from a pub and cinema, to a sweet shop and even a real farm, complete with...
Care Provided by Broadwater Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 67 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: from £1,818
- Self-Funded Residential Dementia Care: from £1,913
- RESPITE Self-Funded Residential Care: from £2,028
- RESPITE Self-Funded Residential Dementia Care: from £2,123
care and support required by each individual. Premium rooms normally require an additional charge. There
are no additional fees for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house coffee station
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Contact Broadwater Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
-
NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Care UK
- Private Owned
Person in charge
- Angela Bookham (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
- Number of floors: 1
Room Information
- Single Rooms (67)
Broadwater Lodge Reviews (51)
Broadwater Lodge has a Review Score of 9.9 (9.860) out of 10, based on 17 reviews in the last 2 years.
Over all time Broadwater Lodge has 51 reviews.
She has a favourite armchair in the lounge where the same group of residents sit most days which gives a feeling of being homely. Musicians and singers come into the home at times and everyone joins in.
One of the favourite days is when the local children's playgroup visits and plays in the lounge with their toys and games - and the residents are keen to join in!
The home is situated in the middle of several grassy areas and benches to sit in the sunshine in peace, weather permitting.
All the residents are cared for in different ways and the staff have so much time and patience to support everyone's needs.
My sister and I are completely satisfied with our mother's care and definitely would recommend this care home to absolutely anyone.
My mum has been at Broadwater Lodge since October 2023. I cannot begin to explain what a massive impact this wonderful home has had on my mum. We lost my father just after my mum joined and they were so supportive of us all; our lives had truly been turned upside down but they were so caring. My mum is in the advanced stages of Alzheimer's and when she was younger she worked in a hairdressers - she loved talking to people but she had become quite depressed and withdrawn. She now talks all the time and participates in all the activities. The activities coordinator is just wonderful, such a beautiful person. They have the farm too and the lovely pony. I can honestly say this is the happiest I've seen my mum in many, many years. If someone had asked me a year ago about my mum going into a home, I would have definitely said that she wouldn't be going into one but, for her, it is the best thing we could have ever done; she is a completely different person and incredibly happy.
It has been a great relief to see Mum settled and enjoying all the activities that are available, especially the D-day celebrations that took place recently, the whole of Broadwater Lodge was decorated in bunting and noticeboards covered in pictures and articles about the actual day. The social media page showed all the cadets on parade with the mayor and the residents sat outside. Our family visits regularly and is warmly greeted by staff and residents. We couldn't be happier - thank you, Broadwater.
My mother has been there since June of this year she lived alone and was not managing and was very lonely, Since being at Broadwater she has been much much happier, she’s eating well and loves to be taken out around the local lake, and joins in most activities and has nothing but praise for the staff. Wouldn’t want her anywhere else!
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team
The layout may be better suited for those with advanced dementia, it isolates residents and hinders social interactions. The pub/living room, for communal gatherings, remained largely unused due to the struggle of entertainment staff in bringing residents together.
In pursuit of a warmer, more loving environment, we transitioned Granny to a non-profit-run home, noticing an immediate improvement in communication and care quality.
Several communication incidents shook our trust in BW. Despite promises from head office, no follow-up was made. Care UK are ultimately a commercial organisation - I urge readers to look into NFP alternatives.
The home had its merits, but fell short in social time and communication, partly due to its layout and commercial nature.
Thank you for your review of Broadwater Lodge. Your feedback is important to us, and we want to reassure you of our focus on communication. As a team this is paramount to us as well as having open channels with relatives, we regularly update relatives of changes or updates in care. At Broadwater,...
to be very professional and efficient. They go out of their way to make sure that the residents are happy
and safe. The activities are amazing and it is so nice to see on social media, that they are taken out for walks and trips out. Since Mum has been here her health has improved so much that she doesn't have to take so many tablets.
Mum is really happy here, which is great for us.
Thank you all.
We feel very happy that our mum is in Broadwater Lodge; the staff are lovely, there are always activities to keep Mum entertained and there's never a dull moment. The grounds are lovely and there is even a mini farm! On occasions I think communication could be improved, but this is a minor point. Mum is safe, very well looked after and is kept stimulated!
Thank you for your wonderful comments for the care and support we provide your mother here at Broadwater Lodge. Your feedback is important to us and the home manager has discussed your comments about communication with the team leaders to ensure all relatives receive regular updates. Thanks for taking the time to leave a review.
I have been at Broadwater Lodge for one month and I am very pleased with the care. The staff and carers are fantastic, I have been well looked after and am warm and well fed. I do not live with any cognitive impairment, but it has been a great help to reduce my stress living here whilst finding my new flat.
A home-from-home feel to this care home. A great deal of care, time and thought to individuals is seen when visiting. Friendly, helpful and homely atmosphere and plenty of relevant activities for each resident. Clean, tidy and lovely setting. Mum is very happy and settled there.
The people in here are all very helpful and the standard of care is excellent.
Broadwater Lodge is a welcoming yet quirky and characterful home. The staff work very hard to provide a friendly and supportive environment for their residents. Mother has been there throughout the covid lockdown period and therefore we are yet to experience the full Broadwater agenda. We feel that Broadwater has risen to the challenge to make residents as comfortable as possible during some very difficult times - well done to all!
Mum very quickly thought of Broadwater Lodge as her home despite never wanting to go into residential care. This was a great relief to all the family. Mum adores all the animals that visit and live there which also makes it very different from other places of care.
All staff are extremely helpful, friendly and very caring. Lots of activities for residents to join in with, all calender events ie: Halloween, Christmas etc. celebrated. Food very good. Overall, a lovely place for residents. Always called when there is a problem with my relative.
Broadwater Lodge is a friendly homely environment, my brother is very well looked after. The cleanliness of the place is first class. The staff are very friendly and efficient in their job. The staff are first class. The food is excellent and the whole ethos of the place is first class. My brother made an improvement in the first two weeks there. Please praise all the staff for the way they look after the residents and treat the visitors. We always feel welcome. The residents are always happy and look well cared for. The food is very good and it is nice to see videos of the residents taking part in the activities. They are all treated with dignity.
My dear friend, I have known for 50years + and was devastated when she got Dementia -why? I can honestly say, I was so happy to see her happy and cared for in a wonderful place, showing ingenuity resourcefulness, genuine concern and above all happy. (The farm is just marvellous) Fantastic team.
Absolutely love the atmosphere of the staff and residents, Mum is there and I am now relaxed knowing that the care received here is meant. The staff are amazing, it’s so homely too. Thank you so much for looking after Mum.
Clothes do seem to get lost in the ward despite more labels though.
We’re very grateful for your feedback and are delighted with the positive scores for Broadwater Lodge, particularly for safety, security and cleanliness at the home. With regard to laundry, I do apologise for the issues your father has experienced. I would like to assure you we have looked into...
The most friendly, caring, welcoming care home one could wish for. Having worked in care work ourselves and having had a son with a learning disability, we are not without experience as both carers and providers. Broadwater Lodge left me reassured after my husband was moved from another home and enabled me to recover from a breakdown and to make some important decisions. Thank you from both of us.
On arrival, you are greeted by a friendly staff member. All staff speak to you as you pass. The main lounges and corridors are all clean with various activities/displays appropriate for the residents. Residents are free to wander wherever they want within the home and its gardens which are also well maintained. The care staff are happy to give updates on the resident's welfare/behaviour on asking. You are made to feel welcome and make yourselves tea/coffee etc whilst there. Although my mother caused trouble when she first arrived they are sorting out medication to help her.
My mother is extremely well cared for in Broadwater Lodge. The whole team - management, nursing and carers is brilliant. The home is comfortable, my mother enjoys the food provided and she is very happy. My family appreciates all the care my mother receives and I also value being kept informed if my mother isn't very well or has another problem.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 November 2019- Caring Outstanding
- Effective Good
- Responsive Outstanding
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- Posted: Friday 29 May 2026Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- Posted: Friday 29 May 2026Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- Posted: Friday 29 May 2026Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Broadwater Lodge.
Meet the Team (1)
Angela Bookham started work at Broadwater Lodge in 1994 as a care worker and, after a spell at our sister home Jubilee House, returned as manager in early 2012.
As a child, I always wanted to be a nurse, but my mother strictly forbade it and insisted that, like my sister, I would take secretarial training. However, it wasn’t long before I decided to pursue my true calling and, at the age of 16, became a carer at an orphanage. I went on to join Broadwater Lodge in 1994 as a care worker, but was quickly promoted through the ranks to team leader and on to deputy manager. After a spell at our sister home, Jubilee House which is a few miles away, I returned to Broadwater Lodge as manager in 2012.
I really love this job and the opportunities it gives me to make a positive difference to people’s lives. I always strive to put myself in the shoes of residents. More and more people are being diagnosed with dementia, so this is an enormous issue which many of us will face at some point in life. I passionately believe in giving people the level of care and attention I would like to receive if I were in their place.
I’m really proud of the atmosphere we have created at Broadwater Lodge – I’d describe it as a ‘home from home’ and that’s often the first thing people say when they walk through the door. Indeed, one family based in Bournemouth was so impressed by Broadwater Lodge that they chose us over other homes closer to where they live.
Every day is different here, and that’s down to the work of our three excellent activity coordinators. They do a great job working with the residents, understanding what they want to do and coming up with new and exciting ideas. One of the best was a Mad Hatter’s Tea Party which we held for the Jubilee. I was new at the time, but was tremendously impressed by the imagination and dedication everyone showed in putting it together. It’s moments like those that make Broadwater Lodge a very special place to be.
Angela celebrates 20 years of serviceBroadwater Lodge’s very popular home manager Angela Bookham reached a very important milestone. She has been providing quality and expert care to her residents for 20 years.
The management of Care UK and Angela’s many colleagues send their congratulations and they look forward to working with her for many years to come.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadwater Lodge to verify any information. View our terms and conditions. Broadwater Lodge has an Enhanced Service - more info.