Broadwater Lodge is a very friendly, open and honest care homeAngela K(Daughter of Resident/Service User)
Broadwater Lodge is a very friendly, open and honest care homeAngela K(Daughter of Resident/Service User)
Broadwater Lodge offers 'Outstanding' specialist dementia, residential and short term respite care. The care home team in Godalming, Surrey, does everything possible to ensure that residents enjoy a superb quality of life.
The home was rated ‘outstanding’ by the CQC in November 2019, and its unique environment is tailored to residents’ interests. There’s everything from a pub and cinema, to a sweet shop and even a real farm, complete with...
Care Provided by Broadwater Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 67 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: from £1,818
- Self-Funded Residential Dementia Care: from £1,913
- RESPITE Self-Funded Residential Care: from £2,028
- RESPITE Self-Funded Residential Dementia Care: from £2,123
care and support required by each individual. Premium rooms normally require an additional charge. There
are no additional fees for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house coffee station
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Contact Broadwater Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
-
NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Care UK
- Private Owned
Person in charge
- Angela Bookham (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
- Number of floors: 1
Room Information
- Single Rooms (67)
Broadwater Lodge Reviews (51)
Broadwater Lodge has a Review Score of 9.9 (9.860) out of 10, based on 17 reviews in the last 2 years.
Over all time Broadwater Lodge has 51 reviews.
Warm welcome by reception/all staff taking resident out to which she was changed and outside clothing/shoes put on. She was escorted to us and told to have a wonderful outing.
My mother is 100, very frail and has Alzheimer's. Staff show great patience in attempting to keep her able to move. She is always clean and well-dressed. Staff do try hard to involve her and talk to her, though her deafness makes this difficult. I have great respect for their kindness, patience and care while doing a difficult job.
There is a pleasant, lively atmosphere and a willingness to go the extra mile. I am grateful that Mum is looked after so well.
We were very happy with the level of care he received and with the feedback that was regularly given to us.
We were especially grateful to the staff on duty the night he died, as we believe they went above and beyond the call of duty to make him comfortable and ease his fears.
I would not hesitate to recommend Broadwater Lodge.
Management and staff are responsive to patient needs. The home is clean and smells clean. They contact me often to report back on patient progress. I am constantly impressed.
My mum has been at Broadwater Lodge for nearly a year now and given all the circumstances, I don't think she could be in a better place. I am so relieved she is living in a safe and secure environment, with friendly staff that really do care and will always go that extra mile when necessary. They keep me updated on my mum's health issues and her doctor is excellent. I have no hesitation in recommending.
My mum went into Broadwater Lodge after being in hospital for 3 months. My dad has followed, so it is lovely for them to be together. Everyone at "B" is so lovely and friendly and so caring. Nothing is too much trouble and for family, it is very scary to have to put your parents into a home. It is like a home from home and with caring people, you realise they are being cared for and attended to for all their needs. Right through from management down to cleaners, everyone is part of the team that places everything together and they do everything they can physically do to help their residents.
Attended both to visit my brother and speak to the Doctor at her request annual and updating instructions in an emergency. I found my brother up and about content with a cup of tea and friends. A resident who appeared to be waking up he asked if she was asleep? Generally, I feel he is happy and secure here it's probably where he'll live out the rest of his life. I like to come once a month or so though I know he's not expecting me and won't know I've been. I still think it's important to visit.
When staff call they all start with "Hi it's ( ), there's nothing to worry about." Which is always comforting, no matter what the call is about, the staff always try to make it as positive as possible to reassure me, they've seen it all before and not to worry!
Mum especially enjoys the "Stumbling Inn Pub" within the care home. We held her 90th birthday party there and all the staff were very helpful and we all had a wonderful time as a family. One of mums carers was talking about the queen also turning 90 and said "I bet you wish you had her wealth". Mum said "No, I doubt she is as happy as I am here". Which says it all.
The centre is run efficiently and in a positive manner. Security is in place that the safety of residents and staff and visitors is of paramount importance. The staff do a good job within the financial limits of the centre. All the staff are positive, caring and diligent about their duties. The food cooked on site is well prepared and wholesome. The day centre activities are varied and interesting, a good variety. The home has a changing theme of activities and displays about the place. I am happy that my wife is being looked after safely and with compassion. I am now able to sleep easily at night and not be worried what I may wake up to. Many thanks to the whole centre.
Always found the staff to be friendly and cheerful to residents as well as visitors. They are caring and patient with even the most difficult residents, allowing them dignity. The food here is plentiful and varied, carefully prepared. The building is homely and well decorated, the staff participate in decorating for any and special events.
My mum came to Broadwater Lodge in February last year. The care mum gets is very very good and my mum is happy there. The staff are All very kind and helpful and go out of there way to help, not just the residents but the relatives are always welcome to ask questions and get help if there is anything that we are worried about. The food always looks nice and appetising. I would recommend this care home to anybody who is looking for a kind and caring home to put there loved one in.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 November 2019- Caring Outstanding
- Effective Good
- Responsive Outstanding
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- Posted: Friday 29 May 2026Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- Posted: Friday 29 May 2026Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- Posted: Friday 29 May 2026Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Broadwater Lodge.
Meet the Team (1)
Angela Bookham started work at Broadwater Lodge in 1994 as a care worker and, after a spell at our sister home Jubilee House, returned as manager in early 2012.
As a child, I always wanted to be a nurse, but my mother strictly forbade it and insisted that, like my sister, I would take secretarial training. However, it wasn’t long before I decided to pursue my true calling and, at the age of 16, became a carer at an orphanage. I went on to join Broadwater Lodge in 1994 as a care worker, but was quickly promoted through the ranks to team leader and on to deputy manager. After a spell at our sister home, Jubilee House which is a few miles away, I returned to Broadwater Lodge as manager in 2012.
I really love this job and the opportunities it gives me to make a positive difference to people’s lives. I always strive to put myself in the shoes of residents. More and more people are being diagnosed with dementia, so this is an enormous issue which many of us will face at some point in life. I passionately believe in giving people the level of care and attention I would like to receive if I were in their place.
I’m really proud of the atmosphere we have created at Broadwater Lodge – I’d describe it as a ‘home from home’ and that’s often the first thing people say when they walk through the door. Indeed, one family based in Bournemouth was so impressed by Broadwater Lodge that they chose us over other homes closer to where they live.
Every day is different here, and that’s down to the work of our three excellent activity coordinators. They do a great job working with the residents, understanding what they want to do and coming up with new and exciting ideas. One of the best was a Mad Hatter’s Tea Party which we held for the Jubilee. I was new at the time, but was tremendously impressed by the imagination and dedication everyone showed in putting it together. It’s moments like those that make Broadwater Lodge a very special place to be.
Angela celebrates 20 years of serviceBroadwater Lodge’s very popular home manager Angela Bookham reached a very important milestone. She has been providing quality and expert care to her residents for 20 years.
The management of Care UK and Angela’s many colleagues send their congratulations and they look forward to working with her for many years to come.
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