Broadwater Lodge

125 Summers Road, Farncombe, Godalming GU7 3BF
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9.9 45 Reviews
  • Broadwater Lodge, Godalming
Broadwater Lodge offers 'Outstanding' specialist dementia, residential and short term respite care. The care home team in Godalming, Surrey, does everything possible to ensure that residents enjoy a superb quality of life.

The home was rated ‘outstanding’ by the CQC in November 2019, and its unique environment is tailored to residents’ interests. There’s everything from a pub and cinema, to a sweet shop and even a real farm, complete with a miniature pony, pigs, goats, chickens and more.

The skilled team at Broadwater Lodge are experts in dementia care. They are dedicated to finding innovative ways to help residents live meaningful and fulfilling lives. The team focus on what residents can do, rather than what they can't.
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Care Provided by Broadwater Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1818
  • Self-Funded Residential Dementia Care: from £1913
  • RESPITE Self-Funded Residential Care: from £1818
  • RESPITE Self-Funded Residential Dementia Care: from £1913

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge. There
are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house coffee station
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Broadwater Lodge to find out the exact price for your requirements.

Contact Broadwater Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Broadwater Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Angela Bookham (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 1

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)

Broadwater Lodge Reviews (45)

9.9

Broadwater Lodge has a Review Score of 9.9 (9.938) out of 10, based on 18 reviews in the last 2 years.
Over all time Broadwater Lodge has 45 reviews.

Overall Experience
  • 36
  • 7
  • 1
  • 1
  • 0
Date Published
  • 45
  • 3
  • 10
  • 18
  • 27
Reviewer Connection to Broadwater Lodge
  • 22
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 45, showing 41-45
Review from Stephen B (Brother of Resident) published on 29 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attended both to visit my brother and speak to the Doctor at her request annual and updating instructions in an emergency. I found my brother up and about content with a cup of tea and friends. A resident who appeared to be waking up he asked if she was asleep? Generally, I feel he is happy and secure
here it's probably where he'll live out the rest of his life. I like to come once a month or so though I know he's not expecting me and won't know I've been. I still think it's important to visit.
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Review from Shirley B (Daughter of Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm really pleased to have mum at Broadwater Lodge, everyone is extremely kind and caring towards mum and they show her a great deal of love and comfort. Mum's had quite a few problems, all of which have been dealt with professionally and with great care.
When staff call they all start with "Hi it's
( ), there's nothing to worry about." Which is always comforting, no matter what the call is about, the staff always try to make it as positive as possible to reassure me, they've seen it all before and not to worry!


Mum especially enjoys the "Stumbling Inn Pub" within the care home. We held her 90th birthday party there and all the staff were very helpful and we all had a wonderful time as a family. One of mums carers was talking about the queen also turning 90 and said "I bet you wish you had her wealth". Mum said "No, I doubt she is as happy as I am here". Which says it all.

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Review from Robert W (Husband of Resident) published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The centre is run efficiently and in a positive manner. Security is in place that the safety of residents and staff and visitors is of paramount importance. The staff do a good job within the financial limits of the centre. All the staff are positive, caring and diligent about their duties. The food
cooked on site is well prepared and wholesome. The day centre activities are varied and interesting, a good variety. The home has a changing theme of activities and displays about the place. I am happy that my wife is being looked after safely and with compassion. I am now able to sleep easily at night and not be worried what I may wake up to. Many thanks to the whole centre.
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Review from Lynn (Daughter of Resident) published on 24 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always found the staff to be friendly and cheerful to residents as well as visitors. They are caring and patient with even the most difficult residents, allowing them dignity. The food here is plentiful and varied, carefully prepared. The building is homely and well decorated, the staff participate
in decorating for any and special events.
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Review from Rosemary R (Daughter of Resident) published on 22 September 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum came to Broadwater Lodge in February last year. The care mum gets is very very good and my mum is happy there. The staff are All very kind and helpful and go out of there way to help, not just the residents but the relatives are always welcome to ask questions and get help if there is anything
that we are worried about. The food always looks nice and appetising. I would recommend this care home to anybody who is looking for a kind and caring home to put there loved one in.
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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Broadwater Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Broadwater Lodge is calculated as follows: ( (198 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 210 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broadwater Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (104)

Meet the Team (1)

Angela

Angela Bookham

Job Title: Home Manager Joined: 1994

Angela Bookham started work at Broadwater Lodge in 1994 as a care worker and, after a spell at our sister home Jubilee House, returned as manager in early 2012.


As a child, I always wanted to be a nurse, but my mother strictly forbade it and insisted that, like my sister, I would take secretarial training. However, it wasn’t long before I decided to pursue my true calling and, at the age of 16, became a carer at an orphanage. I went on to join Broadwater Lodge in 1994 as a care worker, but was quickly promoted through the ranks to team leader and on to deputy manager. After a spell at our sister home, Jubilee House which is a few miles away, I returned to Broadwater Lodge as manager in 2012.


I really love this job and the opportunities it gives me to make a positive difference to people’s lives. I always strive to put myself in the shoes of residents. More and more people are being diagnosed with dementia, so this is an enormous issue which many of us will face at some point in life. I passionately believe in giving people the level of care and attention I would like to receive if I were in their place.


I’m really proud of the atmosphere we have created at Broadwater Lodge – I’d describe it as a ‘home from home’ and that’s often the first thing people say when they walk through the door. Indeed, one family based in Bournemouth was so impressed by Broadwater Lodge that they chose us over other homes closer to where they live.


Every day is different here, and that’s down to the work of our three excellent activity coordinators. They do a great job working with the residents, understanding what they want to do and coming up with new and exciting ideas. One of the best was a Mad Hatter’s Tea Party which we held for the Jubilee. I was new at the time, but was tremendously impressed by the imagination and dedication everyone showed in putting it together. It’s moments like those that make Broadwater Lodge a very special place to be.


Angela celebrates 20 years of service
Broadwater Lodge’s very popular home manager Angela Bookham reached a very important milestone. She has been providing quality and expert care to her residents for 20 years.


The management of Care UK and Angela’s many colleagues send their congratulations and they look forward to working with her for many years to come.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadwater Lodge to verify any information. View our terms and conditions. Broadwater Lodge has an Enhanced Service - more info.