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Echelforde

College Way, Ashford, Surrey TW15 2XG
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The team at Echelforde make the lives of the residents full of love and activity.Z M(Friend of Resident/Service User)
Echelforde, Ashford
Echelforde, Ashford
Echelforde, Ashford

The dedicated team at Echelforde provides high-quality permanent and respite care for people living with dementia. They are skilled in enabling residents to live as calm and stress-free a lifestyle as possible.

Residents can enjoy a range of in house facilities including a cinema room, bar and a hair and beauty salon. The landscaped garden is a popular spot for relaxing in the warmer weather.

In addition to a regular activities programme,...  

Care Provided by Echelforde

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,831From £2,059
Residential Dementia CareFrom £1,926From £2,166
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of

care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• Specialist caterers who provide a range of meals to choose from
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Echelforde to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Ellen Gora(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (50)

Parking

  • On-site

Echelforde Reviews (41)

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9.8

Echelforde has a Review Score of 9.8 (9.764) out of 10, based on 18 reviews in the last 2 years. Over all time Echelforde has 41 reviews.

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Showing 41 reviews matching selected criteria
Review from Claire B (Daughter-in-law of Resident) published on 23 June 2026 Submitted via Website
Overall Experience

My mother-in-law moved to Echelforde in September 2025. At the beginning, it was difficult for her and us to adjust to a new way of living. The staff are amazing, in particular Passiona, whom mum adores. She isn't keen on the food there, but they allow us to bring soups for her and some of the things she would have at home. For her, this has made a real difference, and she now feels that this is 'her home'.

Reply from Samantha Debenham, Reviews Team at Echelforde
Thank you very much for taking the time to leave us such wonderful feedback.
At Echelforde care home, we set a high standard for the care and services provided by our team, so we are very pleased to hear you feel our staff are amazing - we couldn't agree more.

The care provided is very...  

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Review from M H (Son of Resident) published on 16 June 2026 Submitted via Website
Overall Experience

Mum's been here for a month, staff are always helpful and friendly and welcoming feel mums being well looked after, there's plenty going on and staff always encourage mum to take part . Overall we are very happy with mums care.

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Review from John H (Son of Resident) published on 5 May 2026 Submitted via Website
Overall Experience
Hi everyone,
I really need to express my gratitude to all of you at Echelforde care home from the cleaners to management you all have shown Dasiy excellent care & respect from the day my mother arrived she settled in so quickly & has never shown me any signs of being uncomfortable or unhappy therefore i am so grateful for everything you have done also you all have respect my opinions about Daisy's needs once again i can not Thank you enough. 
Regards 

John (Dasiy son)

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Review from Ant H (Nephew of Resident) published on 29 April 2026 Submitted via Website
Overall Experience

I would just like to say a massive thank you to the staff for your constant good humour and the brilliant way you support and care for the residents, fantastic work keep it up. It is always nice to be greeted so well and made to feel welcome when visiting.

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Review from Sonia R (Daughter of Resident) published on 20 April 2026 Submitted via Website
Overall Experience

This review relates to Echelforde care home in ashford. My mother had been a resident for nearly three years, during that time she was well cared for always clean, the entertainment provided kept the residents happy and motivated, often doing outside visits even nightclub during the day which was an amazing experience and still is. We were very happy with Echelforde and so was mum.

Reply from Fiona Madder, Reviews Team at Echelforde

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team

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Review from S S (Son of Resident) published on 19 March 2026 Submitted via Website
Overall Experience
After my mums sudden death , i needed to find a carehome for my dad .
In my occupation , i've visited hundreds of care homes but have never felt such warmth , friendliness and attention to detail for peoples care .
Every member of staff , from the admin staff to the handyman and all of the care and maintenance team in between are unbelievable.
It chokes me just to know my dad is in the best hands ever .
His days were just spent wasting away in front of the tv at home , but now he's
cleaning litter , tossing pancakes and just this afternoon been entertained by a country and western singer .
I always though care homes were where you went to die , but my dad has had a new lease of life i could only dream off .

The most amazing place ever !!!

Reply from Fiona Madder, Reviews Team at Echelforde

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team

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Review from G C (Daughter of Resident) published on 13 March 2026 Submitted via Website
Overall Experience

Mum has lived in Echelforde for just over 2 years now following a short period of respite. She has made good friends in her unit and absolutely loves her bed and bedroom. She feels safe, warm and happy in the calm and caring environment the staff provide. If she wants to there are engaging and purposeful activities run every day which she enjoys. Seeing photos of the things mum has been up to really helps with conversations when I visit. The staff are extremely kind and go above and beyond to make everything as good as it can be. Mum attends a short, dementia friendly church service every week as her faith is important to her. Respect and dignity are given to each and every person and individual needs catered for. Very pleased with the whole team approach at Echelforde. They all genuinely care. Redecoration of rooms is planned for this year.

Reply from Fiona Madder, Reviews Team at Echelforde

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team

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Review from J J (Relative of Resident) published on 6 March 2026 Submitted via Website
Overall Experience

Absolutely amazing staff so welcoming and caring cannot fault them

Nice and clean atmosphere very impressed, has a calm and peaceful environment the residents are also very friendly.

It's lovely to see the residents interact with each other and reminisce of past times

Reply from Fiona Madder, Reviews Team at Echelforde

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team

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Review from Joanne C (Niece of Resident) published on 23 February 2026 Submitted via Website
Overall Experience
I'm so grateful for the care my aunt receives here. The staff are incredibly friendly and genuinely go above and beyond to make residents feel safe, comfortable, and valued. There are always plenty of activities to keep everyone engaged, and the home itself is clean, welcoming, and well maintained.

Always made to feel very welcome when I visit, which means a lot to me. It gives me real peace of mind knowing my aunt is so well cared for and happy here. I wouldn't hesitate to recommend this care home to others

Reply from Fiona Madder, Reviews Team at Echelforde

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team

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Review from Jacki T (Daughter of Resident) published on 29 January 2026 Submitted via Website
Overall Experience
Our Mum first moved to Echelforde Care Home in January 2023 following a series of falls at home.
Mums health slowly deteriorated over the three years, she became frail and more inclined to spend time in the comfort of her own room.
In her final weeks she told me that she didn't want to move elsewhere, she wanted to die at Echelforde where she knew everyone caring for her.
The care she received at the end of her life was truly amazing. Steff, Eva and Griffin, supported by the district palliative care team, and their other colleagues, cared for Mum and us with such empathy and understanding and affection. We were encouraged to visit, to stay overnight when we needed. Nothing was too much trouble for mum or for us as a family. Mum was never alone, this brings us all great comfort.

We will always be indebted to Ellen and Echelforde for enabling a calm, peaceful and pain-free death for our beloved mother, grandmother and great-grandmother. With heartfelt thanks to you all.

Reply from Fiona Madder, Reviews Team at Echelforde

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks the Care UK team

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Review from Jacqueline W (Daughter of Resident) published on 10 October 2025 Submitted via Website
Overall Experience
Echelforde Care Home is a very special place , you never think your father will end up in a dementia home, but when he did we didn't know what to expect, the whole team from the Manager to all carers, activity staff cleaning staff laundry staff office staff maintenance man, kitchen staff , hairdresser (sorry if I have left anyone out.)all go above and beyond , you actually feel part of a big family they are so caring they treat Dad like we would he has settled in very well there.The activities and
entertainment are great so much going on , and we are always welcome to join in with Dad , if Dad has any health problems they are always quick to keep us informed. The home is always spotlessly clean , and the residents are always well dressed and clean aswell

Thank you everyone at Echelforde you are amazing.

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Review from Debbie H (Daughter of Resident) published on 23 September 2025 Submitted via Website
Overall Experience

Mum has been at the home for about 6 month at first she was a bit unsure but she now calls it her home as the staff have been wonderful with her they keep her busy with all the activities cannot thanks them enough for looking after her so well

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Review from George C (Grandson of Resident) published on 28 August 2025 Submitted via Website
Overall Experience

I have been visiting echeldforde care home to see my grandmother for the last 2 years and can't fault it at all. From the welcoming staff to the endless activity's and day trips to keep the residents busy, it's a great environment for the residents to chat and enjoy themselves. Would highly recommended to anyone looking for a care home in the area.

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Review from K P (Friend of Resident) published on 10 June 2025 Submitted via Website
Overall Experience

Staff are lovely and friendly and accommodating , activities are superb and varied. The home is kept immaculately clean. Sense of caring throughout. Nothing is too much trouble for any member of the team.

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Review from S B (Daughter of Resident) published on 9 June 2025 Submitted via Website
Overall Experience
The staff at Echelforde have all been so lovely and professional.
There are always plenty of activities and stimulation for the residents.
They made the transition simple and helped my mum settled so well.

10/10

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Review from Chris S (Daughter of Resident) published on 9 June 2025 Submitted via Website
Overall Experience
Mum has been a resident for six months now. In that time I have been very pleased with the care mum has been given.
Any medical issues are looked into and followed through with the weekly nurse visits making any necessary decisions.

The daily activities provided for all residents is simply amazing. I also love the way that local schools and play groups are encouraged to be a part of big family feel at Echelforde .

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Review from Stephen S (Friend of Resident) published on 26 September 2024 Submitted via Website
Overall Experience

I left a review here regarding the wonderful help and care given to my friend during the two years she spent at Echelforde. I hope I may be permitted to add a further review regarding the help and friendship they have shown to me since my friends passed, I visit them regularly and am always made very welcome, I find it comforting to have a chat with the manager if she is available or from other members of staff that I got to know in the past two years. Of course, their main work is to provide for the residents, which they do very well, but I think that the help and compassion they show to friends and family of former residents should not go unrecognised.

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Review from Leanne H (Granddaughter of Resident) published on 25 September 2024 Submitted via Website
Overall Experience

I cannot thank this home enough for what they have done for my Granddad. He has never been happier and we as a family have never felt our Grandad has been safer or better looked after than he is now. The activities are just fantastic there's always events for residents and relatives to attend and they care so much about the residents. The home is always clean and presentable and I love coming to visit. I trust this home so much with my grandads care and it truly is the best, as I have worked in care in the past I know what true care looks like- it's Echelforde.

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Review from Stephen S (Friend of Resident) published on 10 July 2024 Submitted via Website
Overall Experience

My dear friend spent the final two years of her life at Echelforde care home. I didn't know what to expect as this was my first experience of a care home, my mind was soon put at ease when I got to know the Manager and her staff and saw the way that they cared for her, she soon settled in and enjoyed all the wonderful activities that are provided by the wonderful staff, who work really hard at making the residents lives as happy as possible. During my regular visits, I got to know all the staff and saw just how caring and professional they are, in the way they looked after my friend and all the residents. One member of staff was very helpful when I had to deal with my friend's finances and smoothed the way for me in unfamiliar territory. I still go in to see the staff, who I look upon as friends and I am still made very welcome by them all, they have helped me through a difficult time and I hope to continue visiting them all in the future.

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Review from Tina D (Daughter of Resident) published on 12 June 2024 Submitted via Website
Overall Experience

My mum was feeling unwell as she left the care home for a day with my niece, one Team leader saw my mum looking wobbly, raised the alert, got a chair for mum to sit down on and everyone came out to help. Another Team Leader was wonderful as well - my niece would like to say a bit thank you! You were calm and composed. The next day I went over as mum was still not feeling great and I have to say the Two Team Leaders were just fantastic! They called 111 and waited until the Out of Hours Doctor came to see mum. One Team Leader stayed on well past her finish time to ensure all details of the Doctor's visit were recorded and new medication instructions were entered into the system for the next shift. Thank you so very much for your understanding, professionalism and kindness. One Team Leader is aptly named as you are indeed a star - thank you for taking care of my mum and just your presence seems to reassure her. To all the Team Leaders thank you too for all your help and concern. We do, as a family really appreciate everything you do for mum!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 February 2020
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (43) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Echelforde.

Awards / Recognitions (122)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Echelforde.

Meet the Team (1)

Ellen Gora
Ellen GoraJob Title:Home ManagerJoined: 2022

I joined Care UK in 2004 and happily moved to the position of Home Manager at Echelforde at the start of 2022.

At our comfortable care home, we love seeing our residents enjoying activities, and crafts, when the weather allows, spending time in our sunny gardens. There is nothing better than helping residents live full, happy, lives.

Echelforde is a beautiful home and we have a wonderful team looking after lovely residents. I look forward to seeing the home continue to succeed.

Frequently Asked Questions about Echelforde

What types of Care is Echelforde registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Echelforde have?

There are 50 Single Rooms.

What are the Facilities & Services at Echelforde?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Echelforde to the centre of Ashford?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Echelforde to verify any information. View our terms and conditions. Echelforde has an Enhanced Service -more info.