Echelforde, Ashford, Surrey
Echelforde, Ashford, Surrey
Echelforde, Ashford, Surrey

Echelforde, located in Ashford, Surrey, looks after up to 50 elderly people who have dementia, being skilled in dealing with any behavioural complications that may arise from mental health issues, as well as enabling residents to live as calm and stress-free a lifestyle as possible.

Staff at Echelforde believe in working closely with the local community in order to provide as many opportunities to service users as possible, including a regular activities programme.

Visitors are always welcome to enjoy this homely and comfortable environment for themselves, functioning also as a day care unit, and having its own landscaped gardens perfect for relaxing during the warmer weather.

Group: Care UK Nursing & Residential Care Services

Person in charge: Jagpal Singh (Home manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Bulgarian, Shona, Swahili

Single Rooms: 50

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Echelforde: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Echelforde has a Review Score of 9 (8.986)

The Review Score of 9 (maximum of 10) for Echelforde is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Echelforde in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.486 for Echelforde is calculated as follows: ( (36 Excellents x 5) + (35 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.486

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Echelforde is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 5 Reviews ÷ 10 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Echelforde?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Echelforde

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1

Since our mother arrived just over a month ago, we have been very happy with how mum has settled in. All of the staff are always very happy, helpful, caring and sympathetic towards us and mum. The time staff spend with mum and the activities are very good. Mum seems very happy here and settled.

How likely would you be to recommend Echelforde? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff excellent - always made to feel very welcome. Having been coming 7 1/2 years - home from home. Would recommend.

How likely would you be to recommend Echelforde? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are very caring and patient with everyone and never too busy to help.
An administrator in the office is very good at her job whilst always being approachable.
The activities coordinator is such an asset to the home.
She has a wonderful way with the residents and is always happy.
Mum seems very happy here.

How likely would you be to recommend Echelforde? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A clean well run establishment.

How likely would you be to recommend Echelforde? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I cannot express in words how wonderful and dedicated the staff are at Echelforde. They helped to make the worst time of our lives be more bearable. The staff have also taken my dad under their wing and have helped him and I to adjust to the way our lives have changed with my mum having dementia. My mum sees Echelforde as her home now and says she is happy there :)

How likely would you be to recommend Echelforde? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Seems to be well run. Clean. Staff are lovely, very attentive. Activities seem good. Mum would like to go out more.

How likely would you be to recommend Echelforde? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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