Echelforde

College Way, Ashford TW15 2XG
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9.9 30 Reviews
  • Echelforde, Ashford
The dedicated team at Echelforde provides high-quality permanent and respite care for people living with dementia. They are skilled in enabling residents to live as calm and stress-free a lifestyle as possible.

Residents can enjoy a range of in house facilities including a cinema room, bar and a hair and beauty salon. The landscaped garden is a popular spot for relaxing in the warmer weather.

In addition to a regular activities programme, which involves quizzes, games, music and outings, the team supports residents to be as independent as possible.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1719
  • Self-Funded Residential Dementia Care: from £1809
  • RESPITE Self-Funded Residential Care: from £1929
  • RESPITE Self-Funded Residential Dementia Care: from £2019

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• Specialist caterers who provide a range of meals to choose from
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Echelforde to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Ellen Gora (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (50)

Parking

  • On-site

Echelforde Reviews (30)

9.9

Echelforde has a Review Score of 9.9 (9.907) out of 10, based on 10 reviews in the last 2 years.
Over all time Echelforde has 30 reviews.

Overall Experience
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Date Published
  • 30
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Reviewer Connection to Echelforde
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Total of 30, showing 1-20
Review from George C (Grandson of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting echeldforde care home to see my grandmother for the last 2 years and can't fault it at all. From the welcoming staff to the endless activity's and day trips to keep the residents busy, it's a great environment for the residents to chat and enjoy themselves. Would highly recommended
to anyone looking for a care home in the area.
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Review from Jacqueline W (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father started living at Echelford January 2025, we cannot thank the staff enough , they made him so welcome and family to
Everyone goes above and beyond you really get a sense of being part of a big family there.
Dad has settled so well they meet everybody's needs individually, there are so
many activities for them to do , always music which my Dad loves, staff even when very busy always have time for you .
There is always a happy friendly atmosphere, the place is spotlessly clean and residence are always very clean and well dressed .Although you never think your Dad is going to end up in a home , I think he is extremely lucky to be cared for at Echelford we wouldn't want him to be anywhere else Thank You everyone at Echelford
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Review from K P (Friend of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are lovely and friendly and accommodating , activities are superb and varied. The home is kept immaculately clean. Sense of caring throughout. Nothing is too much trouble for any member of the team.
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Review from S B (Daughter of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Echelforde have all been so lovely and professional.
There are always plenty of activities and stimulation for the residents.
They made the transition simple and helped my mum settled so well.
10/10
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Review from Chris S (Daughter of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been a resident for six months now. In that time I have been very pleased with the care mum has been given.
Any medical issues are looked into and followed through with the weekly nurse visits making any necessary decisions.
The daily activities provided for all residents is simply amazing.
I also love the way that local schools and play groups are encouraged to be a part of big family feel at Echelforde .
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Review from Stephen S (Friend of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I left a review here regarding the wonderful help and care given to my friend during the two years she spent at Echelforde. I hope I may be permitted to add a further review regarding the help and friendship they have shown to me since my friends passed, I visit them regularly and am always made very
welcome, I find it comforting to have a chat with the manager if she is available or from other members of staff that I got to know in the past two years. Of course, their main work is to provide for the residents, which they do very well, but I think that the help and compassion they show to friends and family of former residents should not go unrecognised.
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Review from Leanne H (Granddaughter of Resident) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank this home enough for what they have done for my Granddad. He has never been happier and we as a family have never felt our Grandad has been safer or better looked after than he is now. The activities are just fantastic there's always events for residents and relatives to attend and they
care so much about the residents. The home is always clean and presentable and I love coming to visit. I trust this home so much with my grandads care and it truly is the best, as I have worked in care in the past I know what true care looks like- it's Echelforde.
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Review from Stephen S (Friend of Resident) published on 10 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend spent the final two years of her life at Echelforde care home. I didn't know what to expect as this was my first experience of a care home, my mind was soon put at ease when I got to know the Manager and her staff and saw the way that they cared for her, she soon settled in and enjoyed
all the wonderful activities that are provided by the wonderful staff, who work really hard at making the residents lives as happy as possible. During my regular visits, I got to know all the staff and saw just how caring and professional they are, in the way they looked after my friend and all the residents. One member of staff was very helpful when I had to deal with my friend's finances and smoothed the way for me in unfamiliar territory. I still go in to see the staff, who I look upon as friends and I am still made very welcome by them all, they have helped me through a difficult time and I hope to continue visiting them all in the future.
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Review from Tina D (Daughter of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was feeling unwell as she left the care home for a day with my niece, one Team leader saw my mum looking wobbly, raised the alert, got a chair for mum to sit down on and everyone came out to help. Another Team Leader was wonderful as well - my niece would like to say a bit thank you! You were
calm and composed. The next day I went over as mum was still not feeling great and I have to say the Two Team Leaders were just fantastic! They called 111 and waited until the Out of Hours Doctor came to see mum. One Team Leader stayed on well past her finish time to ensure all details of the Doctor's visit were recorded and new medication instructions were entered into the system for the next shift. Thank you so very much for your understanding, professionalism and kindness. One Team Leader is aptly named as you are indeed a star - thank you for taking care of my mum and just your presence seems to reassure her. To all the Team Leaders thank you too for all your help and concern. We do, as a family really appreciate everything you do for mum!
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Review from Stephen W (Son of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Echelforde Care Home has been a godsend for our family. Mom, with her severe dementia, has thrived in their care for over a year. The staff's dedication is unparalleled – their enthusiasm is infectious, and their attention to detail is remarkable. From delicious meals to engaging activities, the manager
and her team go above and beyond to make life enjoyable for residents. They even organize frequent concerts and events, some open to families, fostering a sense of community and inclusivity. Given their exceptional care and commitment, we strongly believe Echelforde deserves a perfect 10 rating.
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Review from Hollie A (Friend of Resident) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is very well-staffed. The activities are amazing. The team go above and beyond to help. The Manager is also so kind and helpful and so organised. The home is clean and always positive.
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Review from J S (Sister of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was unable to visit my brother over Christmas and New Year as I had flu. Echelforde Care Home were brilliant over Christmas. Always making sure the residents had a wonderful Christmas. They always have loads of activities to keep the residents busy and happy. They are a very caring team.
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Review from S G (Grandson of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing home, I visited my grandfather at Christmas and the whole experience was just faultless. The team are doing an amazing job and I’ve never seen my grandad as happy as he is here! Thank you to all the team!
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Review from Z S (Friend of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited the home whilst a fantastic Valentine's event was happening. The activity staff were going over and above to ensure all the residents were included, even the Manager joined in. So impressed with the care received and also the brilliant Facebook page which was loaded with some fantastic activities
and outings
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Review from Cathy A (Daughter of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I must give praise to all the staff at Echelforde for the excellent care they have always given to mum, but in particular, for the way they have looked after her since she became very ill towards the end of last year. I really believe that without the extra care and kindness towards mum and also to
myself, we wouldn't be where we are now with her improving so well.
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Review from Sonia M (Niece of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff at Echelforde have always been welcoming and friendly. The care shown to my aunt has always been exceptional. The staff are knowledgeable, and compassionate and make my aunt feels at home. The range of activities provided by Echelforde is nothing short of impressive, my aunt is never
short of things to do.
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Review from Z M (Friend of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Echelforde make the lives of the residents full of love and activity. They put so much care into planning activities and excursions for the residents to enjoy that are tailored towards each person so well. You can tell that they love their jobs and those that they care for.
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Review from Sharon C (Daughter of Resident) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Echelforde Care Home to be extremely professional and well managed. The staff are all amazing people who are dedicated to caring for the residents and ensuring their dignity at all times. They go above and beyond to ensure the residents are happy. The activities provided are varied and
stimulating and it’s also wonderful to see the photos posted regularly on the website, so we can see what everyone's been doing, especially throughout the Covid period.
During the recent difficulties, the pod was erected outside in record time to enable visits, which my mum and I were so very grateful for. I am always informed of any problems however small and I feel my mother is in extremely good hands day and night, which is an enormous relief to me and my family. I could not wish for my mother to be in a better place and I know she is very happy there because she tells me all the time how lucky she is! I would not hesitate to recommend Echelforde to any family.
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Review from Helen (Daughter of Resident) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has recently become a full-time resident and is settling well. The staff are all excellent and extremely caring and have kept in regular touch with myself if necessary. Everything from my initial enquiry to Mum's move has been handled efficiently and with care and the home offers plenty of
activities to stimulate the residents. I would highly recommend this care home.
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Review from Ruby P (Daughter of Resident) published on 20 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum moved into Echelford Care Home earlier in the new year. It has been heartwarming to see her return to being the vibrant fun-loving person she was as a younger woman. Mum is always dressed immaculately and always speaks very highly of how well she is looked after.
The regular Facebook pictures
have helped keep us in touch with Mum, and recently, I have been able to enjoy visits in person. The activities within the home help to keep her stimulated, and she thoroughly all of them.
The team at Echelford have always been very helpful and welcoming to me and have been a pleasure to meet.
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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Echelforde is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.907 for Echelforde is calculated as follows: ( (107 Excellents x 5) + (11 Goods x 4) ) ÷ 118 Ratings = 4.907
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Echelforde is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (104)

Meet the Team (1)

Ellen

Ellen Gora

Job Title: Home Manager Joined: 2022

I joined Care UK in 2004 and happily moved to the position of Home Manager at Echelforde at the start of 2022.


At our comfortable care home, we love seeing our residents enjoying activities, and crafts, when the weather allows, spending time in our sunny gardens. There is nothing better than helping residents live full, happy, lives.


Echelforde is a beautiful home and we have a wonderful team looking after lovely residents. I look forward to seeing the home continue to succeed.

Frequently Asked Questions about Echelforde

What types of Care is Echelforde registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Echelforde have?

There are 50 Single Rooms.

What are the Facilities & Services at Echelforde?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Echelforde to the centre of Ashford?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Echelforde to verify any information. View our terms and conditions. Echelforde has an Enhanced Service - more info.