Echelforde

College Way, Ashford TW15 2XG
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9.9 30 Reviews
  • Echelforde, Ashford
The dedicated team at Echelforde provides high-quality permanent and respite care for people living with dementia. They are skilled in enabling residents to live as calm and stress-free a lifestyle as possible.

Residents can enjoy a range of in house facilities including a cinema room, bar and a hair and beauty salon. The landscaped garden is a popular spot for relaxing in the warmer weather.

In addition to a regular activities programme, which involves quizzes, games, music and outings, the team supports residents to be as independent as possible.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1719
  • Self-Funded Residential Dementia Care: from £1809
  • RESPITE Self-Funded Residential Care: from £1929
  • RESPITE Self-Funded Residential Dementia Care: from £2019

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• Specialist caterers who provide a range of meals to choose from
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Echelforde to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Ellen Gora (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (50)

Parking

  • On-site

Echelforde Reviews (30)

9.9

Echelforde has a Review Score of 9.9 (9.907) out of 10, based on 10 reviews in the last 2 years.
Over all time Echelforde has 30 reviews.

Overall Experience
  • 26
  • 4
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Date Published
  • 30
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  • 10
  • 20
Reviewer Connection to Echelforde
  • 15
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  • 1
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  • 1
  • 1
Total of 30, showing 21-30
Review from Renate H (Daughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been in this wonderful care home for well over 10 years. Me and my sister used to visit regularly but now rely on regular updates and the brilliant Facebook page. We do not worry about her as we know she is in extremely good hands and is well looked after by the magnificent staff, quite
a few of whom have been there from the very beginning of this journey. There is always something going on and we can't wait until things get back to normal so we can visit again.
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Review from Lesley H (Daughter of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father arrived at Echelforde very upset and confused but all the staff were so welcoming and friendly and they helped him to adjust and he then quickly settled into his new home. All staff are extremely supportive to my mother and I and they always take on board any suggestions which may bring a
smile to my father's face. They go out of their way to play his favourite music as they know it will make him happy and they encourage him to share memories with them.
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Review from Wendy B (Daughter of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Echelforde a very friendly, welcoming home. The staff are friendly and helpful. I would most definitely recommend Echelforde.
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Review from M B (Daughter of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has been in Echelforde (2 years +) there have been many improvements. The staff have always been very caring and friendly and always willing to help eg arranging for an alternative dinner when neither of the options offered were suitable for Mum. Another example was when Mum's daily paper
was no longer being delivered from the shop. They arranged for someone from the activity team to walk Mum to the shop (weather permitting) to buy her won.
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Review from Lesley T (Daughter of Resident) published on 19 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Echelforde is a really excellent care home, the atmosphere is warm and welcoming, very happy, the staff are wonderful, my mum has improved vastly under their care, the activities are unexpected and stimulating. You can see a great deal of effort has gone into making this home as caring and as comfortable
as possible. It gives me total peace of mind to know my mum is safe and well cared for.
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Review from Nigel K (Son of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since our mother arrived just over a month ago, we have been very happy with how mum has settled in. All of the staff are always very happy, helpful, caring and sympathetic towards us and mum. The time staff spend with mum and the activities are very good. Mum seems very happy here and settled.
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Review from H V (Husband of Resident) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A clean well run establishment.
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Review from Karen M (Daughter of Resident) published on 13 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and patient with everyone and never too busy to help.
An administrator in the office is very good at her job whilst always being approachable.
The activities coordinator is such an asset to the home.
She has a wonderful way with the residents and is always happy.
Mum seems
very happy here.
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Review from Karen G (Daughter of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express in words how wonderful and dedicated the staff are at Echelforde. They helped to make the worst time of our lives be more bearable. The staff have also taken my dad under their wing and have helped him and I to adjust to the way our lives have changed with my mum having dementia. My
mum sees Echelforde as her home now and says she is happy there :)
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Review from S S (Son of Resident) published on 5 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seems to be well run. Clean. Staff are lovely, very attentive. Activities seem good. Mum would like to go out more.
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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Echelforde is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.907 for Echelforde is calculated as follows: ( (107 Excellents x 5) + (11 Goods x 4) ) ÷ 118 Ratings = 4.907
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Echelforde is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (104)

Meet the Team (1)

Ellen

Ellen Gora

Job Title: Home Manager Joined: 2022

I joined Care UK in 2004 and happily moved to the position of Home Manager at Echelforde at the start of 2022.


At our comfortable care home, we love seeing our residents enjoying activities, and crafts, when the weather allows, spending time in our sunny gardens. There is nothing better than helping residents live full, happy, lives.


Echelforde is a beautiful home and we have a wonderful team looking after lovely residents. I look forward to seeing the home continue to succeed.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Echelforde to verify any information. View our terms and conditions. Echelforde has an Enhanced Service - more info.