Furze Hill Lodge is a Tudor-style building based in Kingswood, Surrey, that has been purposefully converted to suit the needs of 29 residents, many of whom are elderly, some recovering from illness or injury.
Owned by care provider Maria Mallaband, Furze Hill Lodge is a luxurious accommodation that goes one step further than most in ensuring that individuals enjoy their stay, with en suite facilities and landscaped grounds to enjoy.
All Maria Mallaband homes provide residents with personalised care packages that are compiled by a number of health professionals to ensure all conditions, health issues and personal tastes are accounted for.
Group: Maria Mallaband Care Group Ltd
Person in charge: Joan Harrington (Care Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment & Deafness • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Bulgarian, Greek, Modern
Single Rooms: 27
Shared Rooms: 1
Rooms with ensuite WC: 24
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Furze Hill Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Furze Hill Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Furze Hill Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.349 for Furze Hill Lodge is calculated as follows: ( (78 Excellents x 5) + (70 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 166 Ratings = 4.349
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Furze Hill Lodge is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 6 Reviews ÷ 5.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Furze Hill Lodge has a Review Score of 9.3 (9.349) from 14 Reviews
Review submitted from a Postal Card by James S (Friend of Resident) on Friday 27 April 2018. Relates to February 2018.
As a friend of a resident, I found the staff very friendly and helpful.
How likely would you be to recommend Furze Hill Lodge? Extremely Likely
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Review submitted from a Website Submission by Joy M (Sister-in-law of Resident) on Friday 9 March 2018. Relates to March 2018.
The managers and staff at Furze Hill Lodge are highly professional in their attitude to residents but also they are warm and caring people. My husband and I have witnessed their behaviour at first hand on many occasions over the last 7 years. The residents are very well looked after, clean and well dressed. The manager and the senior nurse play a hands-on role with their Team. The Home is clean, fresh and cosy. The food is wholesome and appetising. Weekly activities are varied and keep the residents stimulated and happy. Our sister in law is very contented and the staff take time to talk to her and make her laugh. When she had to be taken to hospital, I noted the young carer accompanying her was comforting and chatting to her prior to my arrival. A sign of empathetic nature and good training in my view. I have already recommended the home. The standards are excellent and have never faltered in the time we have been visiting. We are reassured that our relative is so well looked after.
How likely would you be to recommend Furze Hill Lodge? Extremely Likely
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Review submitted from a Website Submission by Lesley M (Daughter of Resident) on Thursday 8 March 2018. Relates to March 2018.
Very pleasant home with nicely kept garden.
My mother's room is kept clean and tidy and she always has clean clothes.
All the staff are really helpful and kind and my mother likes the food and seems content.
How likely would you be to recommend Furze Hill Lodge? Extremely Likely
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Review submitted from a Postal Card by Mark B (Nephew of Resident) on Wednesday 10 January 2018. Relates to November 2017.
Having been visiting Furze Hill Lodge for over a few years.
Excellent staff and atmosphere keep up the good work.
How likely would you be to recommend Furze Hill Lodge? Likely
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Review submitted from a Postal Card by K B (Daughter of Resident) on Wednesday 10 January 2018. Relates to December 2017.
My mother is very happy at Furze Hill Lodge as she feels well looked after, loved and safe.
As a relative I always find Furze Hill welcoming when I visit. The staff are courteous, helpful and nothing is too much trouble for them.
They clearly look after my mother well, they respond to any concerns/questions we have and when I leave after visiting I am always reassured that my mother is safe and in good hands.
The management/office team contact us if my mother is causing them concern e.g fallen out of bed. Good communication!
How likely would you be to recommend Furze Hill Lodge? Likely
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Review submitted from a Postal Card by Jennifer G (Niece of Resident) on Tuesday 9 January 2018. Relates to December 2017.
Been to see my aunt several times. Always treated politely and with respect.
Always clean and friendly.
How likely would you be to recommend Furze Hill Lodge? Likely
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Review submitted from a Postal Card by E P (Father-in-law of Resident) on Wednesday 15 March 2017. Relates to January 2017.
My father-in-law is now aged 98 years old and is extremely frail.
This month he is receiving "end of life" care.
The care given to him is exemplary - caring, considerate and providing dignity wherever possible.
The nursing required is not easy for the home in terms of staff involvement and time required but they manage superbly.
The staff are supportive to me and keep me fully informed as to his mental and physical status.
How likely would you be to recommend Furze Hill Lodge? Extremely Likely
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Review submitted from a Postal Card by John (Son-in-law of Resident) on Tuesday 7 March 2017. Relates to February 2017.
My mother-in-law has been at Furze Hill Lodge for two years now. I have been impressed from the start at the attention to detail shown by senior and junior members of staff.
Health emergencies have been handled promptly and efficiently whilst keeping us fully informed. There is always a friendly atmosphere and all efforts are made to keep residents engaged and alert.
How likely would you be to recommend Furze Hill Lodge? Extremely Likely
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Review submitted from a Postal Card by Silvana I (Friend of Resident) on Tuesday 7 March 2017. Relates to February 2017.
The home is warm and clean and most of the staff are warm, kind and caring. It might be a nice idea to have a coffee/tea station so when visiting the visitor could make a drink for the resident and themselves.
The activities co-ordinator is excellent always friendly, chirpy, welcoming, friendly and talkative to visitors.
How likely would you be to recommend Furze Hill Lodge? Likely
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Review submitted from a Postal Card by Malcolm (Son of Resident) on Wednesday 23 November 2016. Relates to November 2016.
As in all homes, there are a different quality of staff, some people will always get on better with one than another. The home, in general, is very nice. It could do with updating, particularly in decoration. My mother's room looks like it is from the 60's. The food, in general, seems to be good. The staff always seem very accommodating to me.
How likely would you be to recommend Furze Hill Lodge? Likely
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Review submitted from a Postal Card by Jayne (Friend of Resident) on Wednesday 23 November 2016. Relates to November 2016.
The whole home is very clean but tired, in need to a coat of paint. The room is very small it is very difficult to open the wardrobe door. The majority of the staff are very kind and helpful in sometimes difficult circumstances. The tea time menu could be more interesting. The home is always lovely and warm and the staff are very welcoming to visitors.
How likely would you be to recommend Furze Hill Lodge? Likely
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Review submitted from a Postal Card by Barbara C (Daughter of Resident) on Tuesday 5 July 2016. Relates to June 2016.
Always made to feel very welcome by staff and other residents and mother is happy to stay there.
How likely would you be to recommend Furze Hill Lodge? Extremely Likely
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Review submitted from a Postal Card by Ann D (Daughter of Resident) on Tuesday 2 February 2016. Relates to January 2016.
My mother has now spent three very happy years at Furze Hill Lodge. The standard of care from all the staff has been excellent, as my mother's sense of well being shows. Long may that continue.
How likely would you be to recommend Furze Hill Lodge? Extremely Likely
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Review submitted from a Postal Card by Gill N (Daughter of Resident) on Wednesday 13 January 2016.
We as a family are very impressed and happy with the care our mum receives. The staff are very helpful and approachable. If and when I need to enter a residential care home it would be Furze Hill.
How likely would you be to recommend Furze Hill Lodge? Extremely Likely
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April 2017
Recipient: Maria Mallaband Care Group Ltd
Date: Saturday 01 Apr 2017
February 2016
Recipient: Maria Mallaband Care Group Ltd
Date: Monday 15 Feb 2016
There are currently no Care Home Idol entrants who have performed at Furze Hill Lodge