
I cannot praise the manager and the staff enough for the amazing welcome and care they gaveG L(Daughter of Resident/Service User)

The staff are exceptional. They genuinely care for the residents and cannot do more for them.J F(Sister-in-law of Resident/Service User)

Dad loves the various activities and going out on trips in the vehicle.Leanne M(Daughter of Resident/Service User)

I cannot praise the manager and the staff enough for the amazing welcome and care they gaveG L(Daughter of Resident/Service User)

The staff are exceptional. They genuinely care for the residents and cannot do more for them.J F(Sister-in-law of Resident/Service User)

Dad loves the various activities and going out on trips in the vehicle.Leanne M(Daughter of Resident/Service User)

Situated in a peaceful neighbourhood near Tadworth, Furze Hill Lodge combines a calm atmosphere with easy access to everyday essentials. Residents benefit from nearby amenities including local shops, GP services, pharmacies, and well-connected transport links, helping both residents and visiting family members stay connected and supported.
At Furze Hill Lodge, care is tailored to the individual, supporting a variety of needs. This includes residential care as well as specialist support for...
Care Provided by Furze Hill Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 29 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Furze Hill Lodge for full pricing details and T&Cs.
Contact Furze Hill Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Denise Smith (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (27)
- Couples/Companion Rooms (1)
Visiting
- No restrictions
Parking
- Very limited parking available onsite
Furze Hill Lodge Reviews (60)
Furze Hill Lodge has a Review Score of 9.4 (9.439) out of 10, based on 10 reviews in the last 2 years.
Over all time Furze Hill Lodge has 60 reviews.
Care and management excellent. Food very good. Well organised activities. Overall very clean. Staff very caring and polite.
I like living at Furze Hill.
We are so pleased you are enjoying your time with us, it is a pleasure to have you here with us.
I found the staff very helpful wishing the best for their residents and involving them in activities.
Thank you so much for your lovely review this means a lot to the team.
My sister moved to Furze Hill Lodge in January 2023. I am very pleased with the care, and support given by all carers. The management is open and transparent. They always keep me updated with everything about my sister. My sister has not looked so well in a very long time and that's all down to the care and support of the team. The manager is always there to answer any of my queries. My sister is involved in daily social activities that she talks about to me at each visit.
Thank you for your review, it is a pleasure to have your sister with us, she is so enthusiastic about our activities and has made good friendships with all.
My brother has dementia and is very well looked after and is happy and content. What is important for him is that he can interact with residents and staff every day. He gets plenty of attention and is very comfortable. I appreciate that the management and staff are very caring, despite that there are occasional difficulties with a few of the residents because of their confusion.
Thank you so much for your review, we are delighted to hear he is enjoying his time with us, it is so nice to hear and your comments will be passed on to the team.
My friend has been in the home for two and a half years and the staff have given her a high level of care. During the last few months, her health deteriorated and the care and respect shown have been at a level that would take some beating.
Thank you for your positive review, it means a lot to the team here.
Overall, the visit was very pleasant. The staff were friendly and approachable. The activities coordinator took the time to update my brother and me about recent and upcoming activities. I feel he is an asset to the home. My grandad seemed well, comfortable and very relaxed in his setting. It was very nice to see him in a calm environment with other residents. I am very pleased with this home.
We are so pleased to receive your review, getting positive feedback like this really helps us to maintain our levels to a high standard. We will ensure to share this with the team.
The staff are warm and welcoming, and one member of staff was excellent! You can tell he really wants the residents to have a loving time.
In the TV room, there was a resident who was clearly distressed, and it took a while for her to be cared for. I understand that the staff are busy; however, it was upsetting other residents.
Thank you for your review, we like to know how we are doing and are so pleased that you are happy with our home. We will share your review with our staff.
I always find the staff very helpful and, most importantly, very caring when looking after my mother. She is very old and frail but is encouraged to join in activities and participate in quizzes etc. My wife and I were invited to join my mother for lunch, which was thoughtfully prepared in her favourite part of the home. The management keeps me up to date with my mother's care plan and what particular care she needs.
Absolutely over the moon with mum's care. Mum is very happy too.
Thank you for your review, we are so pleased to hear you are happy with our care, myself and the team fully appreciate your comments.
This is a friendly and homely, small care home. The staff are caring and kind and treat residents with respect. Good food is provided from the well-equipped kitchen. The activities manager is full of energy and great ideas to make residents' days as enjoyable as possible.
We are so pleased to receive your lovely review. Thank you so much, this means a lot to our team. I will ensure to share it with them.
The residents seem well cared for with regular reviews of health and well being. The Lodge is kept clean and tidy and the carers seem competent and helpful.
I always find this care home to be warm, friendly and welcoming. It always looks and smells clean. Over the last three months of visiting my mother, I have noticed a great improvement in the provision of activities, which is so good to see and really enhances the experience of living in a care home. These activities are run with enthusiasm, care and understanding of different abilities. The home also seems to be run very efficiently.
My wife has been afforded excellent, professional and compassionate care since her arrival in December 2014.
Nothing was too much trouble for the staff seeing to my mother.
I had peace of mind with her staying here, especially nighttime in case of falls I knew she was well looked after.
She had a lovely room overlooking the well-kept gardens.
There is also a conservatory that one could go to if they didn’t want books,TV. Etc.
Our Mum has resided at Furze Hill for over 3 years now and throughout that time we have had very little to complain about. The care is excellent and throughout the Covid period the staff gave all they could to her comfort and helped us to stay in touch regarding visiting, PPE and testing as required. Currently we are very pleased to hear that a new Activity Co-ordinator has been appointed because Mum really thrives on creative pastimes which she she has done through her whole life (very talented in all areas). She shows us that she is very happy and contented with her life style at Furze Hill which means so much to us. All the staff are very welcoming to us and the team appear to be very happy in their work allowing the ladies and gentlemen residing there the dignity and respect they deserve.
Furze Hill Lodge were able to accommodate my mother's respite care for 1 week when her usual home did not have capacity. They were very accommodating and friendly and my sisters enjoyed the informal visiting arrangement they have in place.
I think the success of the stay came from my mother directly, who will be happy to return to the care home for her next respite care week in a month's time. She found the carers very helpful and friendly and enjoyed being in the relaxed atmosphere that the staff create at this home.
The care and support that our mother received throughout her time at Furze Hill was excellent. She was very happy there, was well looked after, and felt surrounded by love. The staff and management showed her so much compassion and kindness during the last few weeks of her life - nothing was too much trouble for them, and they ensured that mum was carefully monitored so that she was comfortable and peaceful during this time. The Team also provided support to my brother and me when visiting, always making time to chat, answering any questions that we had and reassuring us, especially when her life was drawing to a close.
They were compassionate and kind to us when she passed away, making this difficult time easier to bear. We have been left with lots of happy memories of our mum's time at Furze Hill including the many activities she told us about, or we experienced first-hand with her, especially the summer garden parties, Christmas gatherings, and the many craft sessions.
Very positive experience. The manager is excellent and has a very able and committed assistant manager. My brother is, unfortunately, is in poor health with a long term serious illness, but his condition has very much improved since moving to Furze Hill Lodge from another home.
My mother appears happy since she came here. The staff are caring and take the time to ensure she is happy. The food and fluids offered throughout the day, always smartly dressed I would recommend to anyone.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Furze Hill Lodge.
There are no upcoming events for Furze Hill Lodge.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Furze Hill Lodge.
Meet the Team (0)
There are no Team Members posted yet.
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