Furze Hill Lodge

Very positive experience. The manager is excellent and has a very able and committed assistant manager. My brother is, unfortunately, is in poor health with a long term serious illness, but his condition has very much improved since moving to Furze Hill Lodge from another home.

My mother appears happy since she came here. The staff are caring and take the time to ensure she is happy. The food and fluids offered throughout the day, always smartly dressed I would recommend to anyone.

An absolutely amazing home. Good care and quality given to all service users. Very helpful staff. Highly recommended.

Very pleased with the care given to my family. Staff and management are very efficient. This place always looks clean and I can easily contact a member of staff to talk.

A loving and caring environment particularly good at dealing with dementia.

Better lighting in the rooms/corridors. (Stronger light bulbs).

My grandmother has been a resident of Furzehill Lodge since late 2017 and I am extremely pleased by the dedication, friendliness and professionalism of the staff. My grandmother is happy with overall care and activities on offer and that leaves us with peace of mind during our absence. Definitely recommend.

Very professional and kind staff. I believe the care and support my aunt receives is excellent, she is very happy and feels safe. I am very happy with the service they provide for my aunt.

My friend moved from London and wanted to be in the Surrey area. After enquiring at various homes she decided that Furze Hill was the most appropriate. The staff and also the manager were most welcoming, she was so pleased with the room allocated to her. The food is very well done, the activities most interesting and the manager is always there to solve one's problems if any. She is very happy. The gardens and atmosphere most pleasant and relaxing.

As a friend of a resident, I found the staff very friendly and helpful.

The managers and staff at Furze Hill Lodge are highly professional in their attitude to residents but also they are warm and caring people. My husband and I have witnessed their behaviour at first hand on many occasions over the last 7 years. The residents are very well looked after, clean and well dressed. The manager and the senior nurse play a hands-on role with their Team. The Home is clean, fresh and cosy. The food is wholesome and appetising. Weekly activities are varied and keep the residents stimulated and happy. Our sister in law is very contented and the staff take time to talk to her and make her laugh. When she had to be taken to hospital, I noted the young carer accompanying her was comforting and chatting to her prior to my arrival. A sign of empathetic nature and good training in my view. I have already recommended the home. The standards are excellent and have never faltered in the time we have been visiting. We are reassured that our relative is so well looked after.

All the staff are really helpful and kind and my mother likes the food and seems content.

Excellent staff and atmosphere keep up the good work.

Always clean and friendly.

The staff are supportive to me and keep me fully informed as to his mental and physical status.

Health emergencies have been handled promptly and efficiently whilst keeping us fully informed. There is always a friendly atmosphere and all efforts are made to keep residents engaged and alert.

The activities co-ordinator is excellent always friendly, chirpy, welcoming, friendly and talkative to visitors.

The whole home is very clean but tired, in need to a coat of paint. The room is very small it is very difficult to open the wardrobe door. The majority of the staff are very kind and helpful in sometimes difficult circumstances. The tea time menu could be more interesting. The home is always lovely and warm and the staff are very welcoming to visitors.

As in all homes, there are a different quality of staff, some people will always get on better with one than another. The home, in general, is very nice. It could do with updating, particularly in decoration. My mother's room looks like it is from the 60's. The food, in general, seems to be good. The staff always seem very accommodating to me.

Always made to feel very welcome by staff and other residents and mother is happy to stay there.