Kingsleigh, Woking, Surrey
Kingsleigh, Woking, Surrey
Kingsleigh, Woking, Surrey

Kingsleigh is a single-storey residential dementia care home based in a quiet residential area of Old Woking.

The home has many modern attributes that add to its comfortable setting and is surrounded by secure garden areas where residents can sit or go for a walk in safety.

A recent refurbishment included many en suite rooms, a sensory garden and improved wheelchair access.

Kingsleigh runs a keen activities programme, with the physical and mental well-being of residents being one of its key priorities, including many outings and in-house entertainments on the social calendar.

Kingsleigh feels very much like a family home, with a relaxed atmosphere and a strong community spirit, offering a wide choice of spaces where residents can socialise with friends and family. As well as spacious lounges, there is a coffee shop, a pampering room, mini gym, a working Post Office and a 'beach area' at the home.

Careers are also offered the opportunity to meet every Wednesday from 2pm to 4pm for time out, tea and talks at the Dementia Support Café.

Group: Care UK Nursing & Residential Care Services

Person in charge: Wendy Dodimead (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 67 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 67

Rooms with ensuite WC: 23

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Kingsleigh: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 22 hours ago

Please call us on 0148 337 8691 for current bed vacancies

Reviews

9.1 Kingsleigh has a Review Score of 9.1 (9.115)

The Review Score of 9.1 (maximum of 10) for Kingsleigh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Kingsleigh in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Kingsleigh is calculated as follows: ( (134 Excellents x 5) + (52 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 192 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.448 Points relating to the number of positive Reviews for Kingsleigh is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.4 positive Reviews (67 registered maximum number of service users ÷ 5). 6 Reviews ÷ 13.4 Target = 0.448

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kingsleigh?

  • Extremely LIKELY
    15
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kingsleigh

  • Daughter of Resident/Service User
    8
  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My mother has been in this home since the end of April 2017. My mother was in poor health when entering but now looks very well. She is also well kept, her hair is always clean and tidy.
My only issue all but trivial would be that her clothes, shoes etc.. Were kept to her only, she is often in other peoples clothes and slippers but I am well aware this is a hard thing to keep an eye on.
I am very happy with her overall care.

How likely would you be to recommend Kingsleigh? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Samantha Debenham, Marketing Support Administrator at Kingsleigh responded to this review on 24 Aug 2017:

Thank you very much for your review, and I’m particularly happy to hear that your mother’s health has improved greatly since she’s lived at Kingsleigh. In regards to clothing, I understand that when your mother joined us she did not have any labels on her clothes, which our laundry team do need for identification. I believe that this has now been rectified and, now the clothing is fully named, I’m sure this will no longer be an issue. Please do let the home manager know if you have any further comments or questions now or in the future and we’ll be happy to help.

The staff is knowledgeable, helpful and respectful.

How likely would you be to recommend Kingsleigh? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum moved into Kingsleigh care home over a year ago and I have been consistently extremely happy with the care provided. Care is kind and cheerful. The home is always open for me to visit, I do not need to make an appointment. Staff welcome me and update me on my mum. Visitors are welcomed. I love the way staff bring coffee and biscuits for visitors. There is a fantastic atmosphere at this home from top management through carers and all staff. Everyone was especially helpful when mum needed to go for an operation and everyone was thrilled it was successful. I am moving away but I don't want to move mum as the care is so good. I would rather travel to see her.

How likely would you be to recommend Kingsleigh? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have a lot of admiration for the things you do for the residents in your care.

How likely would you be to recommend Kingsleigh? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are always cheerful and helpful, the managers knowledgeable and professional. Mum seems very happy with her environment even though her dementia prevents her from remembering much about what has gone on.
The recent help we received in preparing her for a surgical procedure early in the morning was instrumental in making a success of the whole venture - we could never have got it done without the perseverance of the staff in making sure she was up, dressed and medicated in time.
Knowing how awkward mum can be I sometimes cannot understand how the carers keep their cheerful composure, but somehow they do. They are all truly special people.
Thank you to all of you.

How likely would you be to recommend Kingsleigh? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum came to live at Kingsleigh after an extended stay in hospital where she was very unsettled and crying all the time. We were very worried she wouldn't settle however with the support of the staff she has settled in amazingly well. The staff are like friends and are all very kind and attentive. Mum has had a few infections since she has been there but the staff always keep me updated on any GP's visits etc. Mum is also prone to falls so they have put a sensor mat by her bed so that if she gets up in the night the staff know and go to her. Mum is also eating better and has even put on weight since being there. Looking at the way they deal with the residents it is clear to see they all love their job and are happy working at Kingsleigh. We honestly could not have wished for mum to be in a nicer home and feel blessed that she is happy and safe. We visit twice a week and are always made extremely welcome and offered tea/coffee. I would highly recommend Kingsleigh!

How likely would you be to recommend Kingsleigh? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has just entered this care home for people with dementia.
The staff have made mum so very welcome which has helped her to settle in.
The home is calm and peaceful and it's obvious residents are well cared for and supported.

How likely would you be to recommend Kingsleigh? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My friend / former neighbour has been in Kingsleigh for about 4 months. At first I was worried that he wouldn't settle in, but the staff have been so helpful and patient towards him that he seems really happy now.
He's quite active, and I like the fact that there's lots of space for him to wander around (and drink endless cups of tea!) He also gets a daily newspaper.

I try to visit him once a week, often on different days / times and always enjoy the friendly welcome and relaxed atmosphere.

Kingsleigh is definitely a home I would not hesitate to recommend.

How likely would you be to recommend Kingsleigh? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was badly treated at his last home, and we were recommended to Kingsleigh. He has been here for over a year, and I cannot fault the level of care he receives from the manager of the home, the office staff, and the carers, they work together as a team to keep the residents cared for, happy and relaxed. I would strongly recommended this home to anyone he is happy and loved her, which makes me happy and blessed.

How likely would you be to recommend Kingsleigh? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home has a lovely feel about it. Residents are free to wander around if they want to. You often see a resident sitting in the office having a chat to the managers! The activities provided occupy the residents in the afternoons. Every resident is able to have a degree of independence in things like waking up, bed times and eating. They all eat together at the table which is lovely and sociable but also if they decide to have a lay in, there is always food available later on.
Mum has become more relaxed since being at Kingsleigh and is really well looked after with regular visits from the district nurse.

How likely would you be to recommend Kingsleigh? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good care home. Staff all very kind to the residents and family. I am so lucky that my uncle can stay there.

How likely would you be to recommend Kingsleigh? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff are kind and caring. Always a warm welcome, which brings much comfort in what is a very stressful situation. Grateful and sincere thanks.

How likely would you be to recommend Kingsleigh? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The management, staff and care assistants are all extremely helpful. Nothing is too much trouble. They are all very caring to the residents. The day centre provides different activities to the various people attending. Plenty of food and drink is always offered. Kingsleigh is very clean and well kept.

How likely would you be to recommend Kingsleigh? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very pleased with the service here, the staff are always very friendly and caring. My mother is very well looked after.

How likely would you be to recommend Kingsleigh? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am extremely pleased with the way my mother is cared for at Kingsleigh. I cannot rate the staff high enough. The care and support she receives is second to none. All he needs are fully met. I can now rest knowing she is being so well cared for.

How likely would you be to recommend Kingsleigh? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been in Kingsleigh Care Home over 2 years myself and family visit twice a week and weekends. We are always welcomed by carers with a smile and offered tea and biscuits. Always informed about any changes in my wife's condition. My wife is always clean with clean clothes. Her room is spotless. Door always open to managers office to talk to. Music and flowers everywhere. My wife is very happy and it makes me happy to know she is so well looked after.

How likely would you be to recommend Kingsleigh? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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