Redcot Residential Care Home

Three Gates Lane, Haslemere GU27 2LL
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9.8 57 Reviews
  • Redcot Residential Care Home, Haslemere
Redcot care home specialises in residential care. Surrounded by the South Downs countryside Redcot sits in its own beautiful mature countryside garden with a sheltered terrace, where residents can enjoy the South Downs vistas or relax with fellow residents and visiting family and friends, a unique, tranquil setting.

Rooms at Redcot are spacious, light and airy. Redcot’s communal areas feature a drawing room, a cosy and sunny ‘blue’ room and a bright and airy dining room.

The dedicated, well-trained and compassionate care team at Redcot understands that each resident is different. Care planning is personalised and centred on each resident’s individual needs. This, coupled with the informal relaxed environment of Redcot, makes Redcot a home from home for residents, families and friends alike.

Respite care packages are also available at Redcot for people who need everyday care and support when carers need a respite break, or for people who need extra care and support during a recuperation period after an illness or hospital discharge.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1670 – £1845
  • RESPITE Self-Funded Residential Care: £1837 – £2030

These prices are only a guideline, please contact Redcot Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Staci Abernethy (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (32)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Turn left at entrance

Parking

  • Parking is on left of main entrance

Redcot Residential Care Home Reviews (57)

9.8

Redcot Residential Care Home has a Review Score of 9.8 (9.816) out of 10, based on 21 reviews in the last 2 years.
Over all time Redcot Residential Care Home has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Redcot Residential Care Home
  • 31
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Total of 57, showing 1-20
Review from S B (Sister of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have only been once as my sister as only recently moved in. My sister was happy and smiling as I have not seen for a long time. The home is so beautiful inside and out. We were made to feel very comfortable. Staffing very friendly and accommodating.
Reply from Jan Daly, Regional director at Redcot Residential Care Home

Thank you so much for your kind review. I will ensure your comments are passed on to the staff.

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Review from Maryanne B (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we had to find a respite home that suited our Dad who had been very poorly in hospital. A viewing was completed and we felt this was the home we would place Dad in, as we were confident he would thrive.
All the staff were very welcoming and hard working. Dad settled in very quickly and
enjoyed all aspects of his three week stay at Redcot.
He had a lovely room that looked out onto the South Downs, he loved the view. The food was amazing and the staff were so friendly and the activities were great for Dad to participate in, especially the singing.
Redcot offer a day visit, which is a brilliant idea and we will definitely use the service.
Thank you to all at Redcot for your care and attention.
Reply from Staci Abernethy, Home Manager at Redcot Residential Care Home

Thank you for your review, I will pass your comments on to the staff. I'm so pleased dad enjoyed his stay with us and we hope to see him soon.

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Review from Chris W (Son of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at Redcott are great, my mother has been a resident for over 12 months. During that time she has been so well cared for. The new Manager is a fantastic professional and without doubt, Redcot is in great hands and the high levels of care will continue. We know my mother is in the the right
place with the right people. Key to the success of Redcot and a perfect indicator of any well-run organisation is the fact that staff turnover is minimal.
Reply from Staci Abernethy, Interim Manager at Redcot Residential Care Home

Thank you very much for taking the time to write a review, I will pass your comments onto the staff. I'm glad you are happy with the care and support at Redcot.

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Review from T M (Son of Resident) published on 27 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, a caring team and comfortable, organised set up. Redcot Residential Care Home is a nice place to live with plenty of effort to engage with residents. The grounds are very pleasant, especially to sit out in the warm weather.
Reply from Staci Abernethy, Interim Manager at Redcot Residential Care Home

Thank you for taking the time to write us a review, I will pass comments on to the staff. We aim to make Redcot a home from home.

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Review from A B (Daughter of Resident) published on 27 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for just over one year. The staff are very caring and friendly and Mum feels as though she is in a comfortable home rather than an impersonal hotel. She is encouraged to join in the multiple activities which keep her entertained and adds stimulation to her failing memory. We
are very pleased she chose this home when living alone became lonely and too much for her.
Reply from Staci Abernethy, Interim Manager at Redcot Residential Care Home

Thank you for taking the time to write a review, I will pass your comments on to the staff. I am so pleased to hear that your mum feels this way.

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Review from Caroline O (Daughter of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was only at Redcot for the last few months of her life but the staff made those months comfortable and enjoyable for her. We were very pleased with the level of care she received, the varied diet with plenty of cake and the interesting talks and activities.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you so much for taking the time to write a review, I will pass on your comments to the staff.

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Review from Simon B (Son of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved Mum from another Surrey care home, which was good, but wanted her nearer our location and Redcot met that requirement. As a huge bonus Mum loves it at Redcot, especially the entertainment and social aspect of the home. There is a warm and friendly atmosphere with all staff and residents and
the location and grounds are superb. Changing or just choosing care homes for loved ones is a big emotional decision for a family especially the proposed resident too. At Redcot we felt comfortable from the beginning and the manager visited Mum at her previous home to understand her personal needs and also her care needs from the staff at that home. The manager hit it off with Mum from that meeting and that made the transfer and settlement at Redcot so much easier.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you so much for taking the time to write such a positive review, I will pass your comments on to the staff. Welcome to the Redcot family.

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Review from R L (Husband of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A well-organised care home that looks after residents extremely well. My wife has been much happier now she is being professionally cared for. All the staff are very friendly and very helpful. Visiting is very easy and convenient.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you so much for taking the time to submit a positive review, I will make sure I pass your comments on to the staff.

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Review from J W (Son of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has now been at Redcot for nearly 6 months, and she settled in very well remarkably quickly. She has benefitted from the stimulation of having other people around and has been eating well (which was a concern before she moved). She enjoys many of the activities, especially singing, and has
developed some good friendships with other residents. She is looking forward to being able to enjoy the wonderful gardens if summer ever starts, but meanwhile, she can see its colours from her room, and from the communal areas.
It is reassuring to know that we can come and go at any time we want to visit her, while also knowing that she is secure behind the door.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you so much for your kind review, I will ensure your comments are passed onto the staff.

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Review from J K (Daughter of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been a Resident at Redcot for 7 months. She settled in immediately, enjoying the company of other residents and excellent friendly care staff, and now refers to it as 'her home'. She has the benefit of a large airy room and was able to bring some pieces of furniture and pictures with her.
Taking part in the activities organised she is looking forward to the outings planned for this Summer.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you so much for your lovely positive review, I will pass on your comments to the staff, who really appreciate good feedback.

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Review from S T (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The relief that we, as a family, have that Mum is safe and well cared for is immense. She settled in more quickly than we could have hoped for, in spite of being a little reluctant to go. Her mental capacity has improved significantly since she is eating well and drinking more than whilst living alone.
She says the food is wonderful, and certainly the home-baked cakes etc at tea time are delicious. She talks to everyone as though she has known them for years. I believe there are activities but I’m not sure how often she attends or participates. The view from her room is stunning so it’s a shame she can’t appreciate it as well as she might. As family, we can come and go as often as we want and we can take her out to lunch. The staff are kind and caring and she is getting to know them all. Overall, it has been an easy transition and a less stressful experience than it might have been.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you for taking the time to write such a lovely positive review, we are so pleased that mum has settled into Redcot life so well.
All the staff treat every resident as a member of their family.

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Review from R S (Son-in-law of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have received a warm welcome and excellent care and advice since the first day. The staff are most attentive and friendly. The warm, caring atmosphere leaves us confident that Mum is in good hands.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you for taking the time to write a lovely review, I will ensure the staff receive the feedback.

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Review from Barry M (Son of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had to go into residential care after the sudden death of my father. We live in Haslemere and always thought that Redcot had a nice feel about it, so it was our first choice for a care home for her. It has turned out to be a very good decision. She was made to feel very welcome and a valued member
of the community from the start. The staff are all very caring and take a great interest in every resident. Mum had great-grandchildren who were always welcomed by the staff when they visited. Redcot is like one big extended family living in a great, big, family house. Mum made it to her 100th birthday, and her birthday party coincided with the making of a promotional video by friends of the elderly, so she became a social media star in the 21st century.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you so much; your mum was amazing and embraced life at Redcot. She was insightful, and I always had great conversations with her. I will pass your comments on to the staff. Thanks again.

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Review from Phil B (Friend of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have always found the staff attentive, helpful, caring and importantly cheerful with residents and myself as a visitor. Redcot is always clean and tidy whenever one visits throughout the year.


The Management and team always find the time to discuss any queries one has and will look into it speedily

and professionally which gives peace of mind to relatives and visitors. The resident I visit is in need of some medical help and support which is always on hand when needed.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you for writing a positive review, at Redcot we strive to make both residents and friends feel welcome.

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Review from Andrew C (Son of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Redcot really is a five-star home! This is a beautiful, well-maintained and homely place with far-reaching views from many of the comfortable and spacious rooms. The staff are lovely and caring, with the long service of many reflecting the good management both at Redcot and by friends of the elderly.
Residents
enjoy excellent food and are occupied throughout the week with a wide range of activities and exercises.
Redcot is a very happy and safe place.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you for taking the time to write such an amazing honest review. I will pass your comments on to the staff.

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Review from N G (Son of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the help and support my mother receives from all of the care staff.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you for taking the time to write a review, I will pass your comments on to the staff.

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Review from Mary D (Friend of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Redcot Residential Care Home has an extremely friendly atmosphere. I have been impressed from my first visit I am more than delighted that my very great friend has settled immediately. Well done to the manager and the staff.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you for taking the time to submit a review, i will pass on your comments to the staff

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Review from F B (Grandson of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran is very happy in Redcot Residential Care Home. It’s her new home and, more importantly, she feels like it’s her new home! It was so heartwarming to see her show my family and me around in and out of the care home taking the lead, it really made us feel welcome and that she was having guests
over in the way that she felt the need to look after us! She loves the trips and activities that the care home has to offer and she’s always sociable. Whenever we arrive, she’s involved in conversation and the same when we leave. She’s got a lovely room with a lovely view and she loves spending her time in your beautiful garden!
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Your grandmother is amazing and such a funny loving lady, thank you for taking the time to write a fabulous review, I will pass your comments onto the staff.

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Review from S B (Daughter of Resident) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was not coping at home and reluctantly agreed to look at care homes in the Haslemere area. As soon as she looked around Redcot Residential Care Home she was smitten - such a homely place that does not feel like an institution at all. She moved in in August and is so happy at Redcot. She has a lovely
room and makes great use of the terrace with its incredible views. The food is great, there are loads of activities and Mum has been on several trips. The staff are so empathetic and caring. Mum could not be happier and it is a delight to see.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you so much, your mum is a huge delight, she wants to participate in everything and I have had the pleasure of dancing the afternoon away with her. I will pass on your comments to the staff.

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Review from Ruth L (Daughter of Resident) published on 23 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has been consistently good. No agency staff and loyal carers who know Mum's needs very well. It is not a dementia home but as Mum's mind has got less clear, they show lots of patience and kindness to her.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you for your kind review, we strive to make Redcot a home-from-home experience for all residents. I will pass on your review to the staff.

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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Redcot Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.816 for Redcot Residential Care Home is calculated as follows: ( (202 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 245 Ratings = 4.816
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Redcot Residential Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Staci

Staci Abernethy

Job Title: Interim Manager

Hi, I’m Staci, the Deputy Manager here at Redcot.


I’ve always wanted to support older people to live fulfilled lives and ensure they are cared for
and happy.


I’ve worked in the Care Sector for eight and a half years. Before coming to Friends of the Elderly, I was a Support Worker for adults with learning disabilities, which was a really rewarding job; but when the opportunity arose to come to Redcot, I knew it was the right place for me.


As the Deputy Manager, I have lots of different tasks I need to achieve every day, but of course, these tasks change daily – I have to say, it’s never boring here. I support our Care Home Manager, Jan with the day-to-day running of the care home, but also have specific tasks.


I assess all our new residents and am always on hand to provide support or have a chat if any resident or a family member has any questions or queries. Amongst other things, I work with our care team on our residents’ care plans, undertake risk assessments and work hard to ensure all our residents’ care needs are met.


It’s extremely important, not only to me but to the whole of the Redcot team, that our residents are happy, well cared for and safe, and I work to the best of my ability to achieve this.


Another great thing about my role is that it gives me the flexibility to not only work in the care home’s office, but also the opportunity to take time to chat with our residents, get involved in their daily activities and learn more about each individual’s life stories.


I do what I do because I genuinely care. I care about all our residents, their families and Redcot. I love what I do because I feel I’m making a difference and, if I can make just one resident smile a day, I know I’ve not only made their day a bit brighter, but I know I’m doing my job well.

Frequently Asked Questions about Redcot Residential Care Home

What types of Care is Redcot Residential Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Redcot Residential Care Home have?

There are 32 Single Rooms.

What are the Facilities & Services at Redcot Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Redcot Residential Care Home to the centre of Haslemere?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Redcot Residential Care Home to verify any information. View our terms and conditions. Redcot Residential Care Home has an Enhanced Service - more info.