Redcot, based in Haslemere, specialises in residential and respite care. The home is set in tranquil grounds in the beautiful Surrey countryside. All rooms are spacious, light and have en suite bathrooms. The range of communal rooms offer a variety of wonderful environments where residents can enjoy socialising together and with their families.
The dedicated team understand each resident is different and create a personalised care plan to ensure their needs are met. Staff are committed to making sure Redcot feels like home for every resident.
Redcot is a residence owned by the charity, Friends of the Elderly, whose mission it is to provide individual, professional, dignified care services in a home from home setting.
Visit today or contact the team to find out more information.
Group: Friends of the Elderly Group
Person in charge: Janice Knight (Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 32 Service Users
Registered Care Categories*: Dementia • Eating Disorders • Mental Health Condition • Physical Disability • Sensory Impairment
Specialist Care Categories: Alcohol Dependence (past or present) • Bipolar/Manic Depression • Cancer Care • Epilepsy • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Polish
Single Rooms: 32
Rooms with ensuite WC: 32
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Directions:
Next to St Ives school
Visiting:
Turn left at entrance
Parking:
Parking is on left of main entrance
Latest Care Quality Commission* Report on Redcot: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.3 (maximum of 10) for Redcot is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Redcot in Google's Search Results - more info
b) The score for the number of positive Reviews is 2.0 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.306 for Redcot is calculated as follows: ( (11 Excellents x 5) + (25 Goods x 4) ) ÷ 36 Ratings = 4.306
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.985 Points relating to the number of positive Reviews for Redcot is based on 3 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750
Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6.4 Target = 0.469 , then divided by 2 = 0.235
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Redcot has a Review Score of 6.3 (6.291) from 3 Reviews
Review submitted from a Postal Card by Peter W (Power of Attorney Solicitor of Resident) on Tuesday 20 September 2016.
Initial meeting with management was friendly, informative and helpful for someone with no knowledge of care homes. Had a choice of room with en-suite facilities. The whole home is clean and well maintained with large garden, choice of meal menu every day with morning coffee and afternoon tea. Varied entertainment each day and trips out. A good relationship between residents, staff and relatives with also six monthly meetings. The lady I am responsible for is always saying how well she is looked after. I would totally agree.
How likely would you be to recommend Redcot? Extremely Likely
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Janice Knight, Registered Manager at Redcot responded to this review on 21 Sep 2016:
Many thanks for taking the time to review our home. I am delighted that you have had a good experience of our home and that your loved one is happy with the care and service we provide. The happiness and wellbeing of our residents is our number one priority, so it is lovely to read your review. We look forward to welcoming you on your next visit! Best regards, Janice
Review submitted from a Postal Card by M F (Friend of Resident) on Thursday 15 September 2016. Relates to September 2016.
I find the home very clean and the staff very helpful.
How likely would you be to recommend Redcot? Extremely Likely
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Janice Knight, Registered Manager at Redcot responded to this review on 19 Sep 2016:
Hello there. Thank you very much for your review. We are really pleased that you have had a positive experience of our home and team. We look forward to welcoming you to Redcot again very soon! Best wishes.
Review submitted from a Postal Card by J G (Friend of Resident) on Tuesday 13 September 2016. Relates to September 2016.
We have been visiting Redcot for 18 months. Each time we have been greeted warmly and often offered tea and cake. Our lady is well and kindly looked after. She adores the food, her room is near and homely. Redcot never smells unpleasant. We visit quite a few care homes in Haslemere and this is the best.
How likely would you be to recommend Redcot? Extremely Likely
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Janice Knight, Registered Manager at Redcot responded to this review on 14 Sep 2016:
Thank you so much for your lovely review of our home. We are so delighted that your loved one is happy at Redcot. We look forward to welcoming you next time you visit! Very best wishes, Janice