Redcot Residential Care Home

Three Gates Lane, Haslemere GU27 2LL
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9.8 57 Reviews
  • Redcot Residential Care Home, Haslemere
Redcot care home specialises in residential care. Surrounded by the South Downs countryside Redcot sits in its own beautiful mature countryside garden with a sheltered terrace, where residents can enjoy the South Downs vistas or relax with fellow residents and visiting family and friends, a unique, tranquil setting.

Rooms at Redcot are spacious, light and airy. Redcot’s communal areas feature a drawing room, a cosy and sunny ‘blue’ room and a bright and airy dining room.

The dedicated, well-trained and compassionate care team at Redcot understands that each resident is different. Care planning is personalised and centred on each resident’s individual needs. This, coupled with the informal relaxed environment of Redcot, makes Redcot a home from home for residents, families and friends alike.

Respite care packages are also available at Redcot for people who need everyday care and support when carers need a respite break, or for people who need extra care and support during a recuperation period after an illness or hospital discharge.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1670 – £1845
  • RESPITE Self-Funded Residential Care: £1837 – £2030

These prices are only a guideline, please contact Redcot Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Staci Abernethy (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (32)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Turn left at entrance

Parking

  • Parking is on left of main entrance

Redcot Residential Care Home Reviews (57)

9.8

Redcot Residential Care Home has a Review Score of 9.8 (9.816) out of 10, based on 21 reviews in the last 2 years.
Over all time Redcot Residential Care Home has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Redcot Residential Care Home
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Total of 57, showing 21-40
Review from Corrinne S (Daughter of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been living at Redcot Residential Care Home for a year and three months. He enjoys it there, where he has made a nice group of friends, cheeks the carers with a bit of fun, is kept clean, medicated and well nourished. In this time he has gone from being very frail end of life to happy, stronger
and healthier in this beautiful house and gardens with magnificent views and terrace.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you for taking the time to write such a positive review, I will pass your comments onto the staff.

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Review from Christine B (Daughter of Resident) published on 11 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently after over six years at Redcot, Mum passed away. I think back over that period and smile at the happy times she spent there – the singing, dancing, parties and all the varied activities.
The staff did so much to make Mum feel special, far exceeding anything I could have expected, especially
when she became bedridden.
My daughters and grandchildren were always made to feel so welcome when they visited, and they enjoyed joining in the various celebrations so much over the last few years. I certainly felt part of the “Redcot Family”.
I am so pleased we found Redcot, as I know Mum was well looked after all the time.
I would like to say an enormous thank you to all the staff, past and present, for the exceptional care you gave Mum.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

It was such a pleasure to care for Mum; she will be remembered with fondness and love by us all. Thank you for trusting us to look after her. I will pass on your thanks to the staff.

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Review from Julie T (Daughter of Resident) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of Redcot Residential Care Home from January to March and it is a shame that her medical condition stopped her from staying longer. She was very happy there and all of the carers learned as much as they could about her in order to make her feel at home and went out of their
way to make her feel secure and looked after. The feel inside is exceptionally homely with the cabinets of crockery and comfy chairs in various rooms around the ground floor. The grounds are beautifully kept with lots of interesting things to look at. The provision of varied occupational therapy, from group singing to crafts, keeps residents interested and the pub in the garden is a fantastic place to be in the summer. Relatives are always welcome, it was a lovely place to be for us. I can't thank everyone at Redcot enough for my mother's time there.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you so much for your kind review, I will pass your comments to the staff.

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Review from C R (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a difficult start, as I made the decision my mother needed to be in a care home. However, she is thriving and now says it was the right decision. She has nothing but praise for the staff and the home generally. She is happy and so am I.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you so much, your mother is a complete delight and is a very much loved member of our Redcot family.

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Review from Anita H (Daughter of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to live at Redcot Residential Care Home in early February 2023. She is settling in well. The transition from her own house to the home was smoothed by the warmth and care of the staff. Everyone is made welcome and I soon got to know the staff by name. Redcot feels like home, not an institution;
the staff are caring and enjoy interacting with residents and their family members. They are responsive if any concerns or requests are shared. It has a real family feel. We are so pleased that Mum has found somewhere where she is well-cared for, valued and respected.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you for your kind review, here at Redcot it is very important to us to not only make the resident feel at home but also the family.
I will pass your comments on to the staff.

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Review from Sarah D (Daughter of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A really peaceful calm environment with very caring staff. My mother is content, safe and well cared for. As a family we are so pleased we chose Redcot. The quiet surroundings and environment really stood out when we were choosing a care home and really helps it feel like a homely environment. My mother
has been resident for nearly a year now and settled in very quickly with the support of everyone at the home.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you so much for taking the time to write a review, your comments are much appreciated.

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Review from Sandra H (Daughter of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came to Redcot in July 2022, initially for respite (he was adamant that he didn't want to go into a care home). He stayed on after his initial 2 weeks and is still adamant that he doesn't want to go into a care home! He thinks of Redcot as a hotel for the elderly who can't look after themselves
which is a testament to the care and concern he has been given by all the staff. They can always find the time to have a laugh and a joke with him!
Christmas was a lovely time at Redcot - a huge amount of effort was put into giving the residents a memorable experience - the Christmas party was hilarious and all the staff joined in. On Christmas morning, they were all given cards and gifts.
The meals always look excellent and so do the delicious home-baked cakes served with tea in the afternoons.
The rooms are spacious and bright and the views from the terrace are stunning.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you so much for taking the time to write such a lovely review, I will pass your comments into the staff.

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Review from Paula S (Daughter of Resident) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Redcot for 14 months. The staff are very caring and patient. She recently celebrated her 100th birthday and as well as her party with her family at my house she was treated by the home the next day to a day out by the seaside and fish and chips for lunch which she thoroughly enjoyed.
As a visiting relative I am welcomed and listened to. My mother is quite frail now but up until recently she joined in the various activities and the occasional aperitif before supper!
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

It was a lovely celebration, your mum's milestone birthday, I will pass on your comments to the staff, thank you for your continued support.

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Review from Ita A (Daughter of Resident) published on 30 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Redcot last year for some respite care while we went abroad for two weeks. When we returned home and took her back to her apartment she expressed concern about leaving Redcot, such a supportive caring environment. “I’m treated like the Queen” she said. We had long discussions about
her care going forward and giving up her independence in her flat. Redcot took a pragmatic approach and suggested she try a month to see how she felt. After a few weeks, once again, she said she wanted to stay so she moved permanently there last Autumn.
The staff are wonderful, very personable, caring, and attentive. She loves her room and seems to have brought most of her flat belongings to the one room. The handyman has been very patient as he puts yet another picture up on a very crowded wall!
It’s hard for families to accept that a care home is the best place for their parents but for anyone wondering about residential care. I would without reservation recommend Redcot.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you so much for your very kind review, I will pass on your comments to the staff who appreciate every review as much as I do.
It's lovely to see your mum's room so full of her beautiful belongings (there is room for more pictures!).

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Review from A C (Son of Resident) published on 18 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received excellent care and attention from the staff. She was in a safe and secure environment With the added bonus of beautiful views and a lovely garden and her grandchildren could play the care home's grand piano for her.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you so much for taking the time to write such a lovely review, I will pass on your comments to the staff.
We loved hearing the children playing the piano, it was a real bonus for us.
Kind regards

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Review from Jenny A (Daughter of Resident) published on 29 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot speak highly enough of Redcot as a final home for our mother. Not only did the manager come and visit mum in her own home before mum finally decided to spend some time at Redcot, but also offers to pick her up on her first day, to make things easier for us. Mum only stayed five weeks at Redcot,
before my she died there, but during this time she made friends with both residents and staff, enjoying the beautiful, cosy atmosphere of this delightful home that truly feels peaceful, non-clinical and a pleasure to be in. The staff, without exception were excellent: nothing was too much trouble for them, they always introduced themselves when we visited and the unusually low turnover of staff here means they all take such a pride in their superb caring of the residents.


When mum finally became bedridden and unable to move, the staff rose to the occasion once again, keeping her held in an atmosphere of calm, caring respect and love.

Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

It was such a pleasure to care for mum, she had that feisty spirit that we all love. Thank you so much for your kind review, I will pass your comments onto the staff. Please feel free to pop in if you are passing, you are always welcome at Redcot.

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Review from Sandra J (Daughter of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wrote a review back in December when mum first moved to the care home. Sadly she passed away last week but I just wanted to say that the care the staff gave to mum has been totally amazing. I would like to say a massive thank you to each and every one of them. Mum being at Redcot allowed me to be
her daughter again instead of her carer and I am so grateful to have had those last couple of months as her daughter.
To the Manager thank you for supporting me through this very difficult time, your support has been above and beyond, I am so glad I called you that day to ask about care homes because you certainly have the best one in Haslemere.
If anyone is thinking of placing a loved one in a care home you will not regret sending them to Redcot they are amazing.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

It was a real pleasure to care for your mum, the staff were very fond of her as was i.
Thank you for a lovely review i will pass on your thanks to the staff.

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Review from Dudley T (Son of Resident) published on 27 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is nearly 99. As I was unable to care for her for a short period she had a respite stay at Redcot. I was concerned that she would have difficulty adapting – given her very poor sight and the difficulties she has with hearing, memory and mobility. However, I need not have worried.
She
soon adapted to life at Redcot because everyone did such a really great job of looking after her. She is full of praise for the care she received and said that everyone was very kind and helpful. She thought the home and her room were lovely and enjoyed the food and activities. Although she says she is pleased to be back home, she says that she would be very happy to stay at Redcot again in the future.
All the staff I dealt with in researching and organizing the respite care - admission, and when visiting and leaving, were unfailingly helpful and a pleasure to deal with.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you for your very kind review, I'm so pleased that your mother feels she would like to return to Redcot, we would welcome her with open arms.

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Review from R V (Daughter of Resident) published on 6 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Redcot since February 2021, following a hospital stay that left her unable to live independently. She is so happy to be at Redcot and has really made it her home, which probably says it all. The staff have all been very welcoming, understanding, considerate and patient. We as her family
feel so relieved that she now has constant support, and so we are all extremely grateful to the manager and all the staff for the fabulous care she is receiving.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you for your kind review, the staff and I are so fortunate to work at Redcot and we do our best to provide a stable, loving home for our wonderful residents. I will pass your comments onto the staff.

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Review from Anne L (Daughter of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Redcot for around three years. She is well looked after and treated with genuine affection and kindness, which is the most important thing to me. Surroundings are pleasant, comfortable, clean and fresh. Redcot and friends of the elderly, have managed the Covid crisis very well
and we have been kept informed of procedures and changes promptly and clearly. Thank you to all the staff.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you for taking the time to write such a positive review. We appreciate all the feedback and your comments will be passed onto the staff.

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Review from Linda L (Daughter of Resident) published on 12 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living at Redcot since January 2020, following a serious stroke that left her bedridden and requiring full-time care. It was important for my brother and myself to find somewhere where Mum would feel at home. We looked at a number of residential care and nursing homes, but as soon
as I visited Redcot, I knew it felt right. It is such a calm, peaceful place, always clean and tidy, and smells lovely. The atmosphere is warm and welcoming and the food is excellent. The staff are all so caring and friendly and nothing seems too much trouble. They treat Mum with kindness, patience and dignity, and have helped her to feel safe in such uncertain, worrying and ever-changing times. This has been so reassuring for us as a family, particularly when visits to see Mum have been so limited.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you for your positive comments, it is such a huge pleasure to look after your mum. Her positive outlook on life is a huge inspiration to the staff.

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Review from Lizzy N (Daughter of Resident) published on 12 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Redcot for over 5 years now and he is very content living there as part of the Redcot family. Dad is looked after with kindness and encouragement and is able to make his own decisions to promote independence. The staff have been tremendous in keeping dad and the other residents safe
and comfortable during this most difficult year. They have provided many different forms of communication so we could all keep in touch with our loved ones. To have a parent in such a lovely home environment is comforting for us as a family.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you for your very kind and honest review, I will pass your comments on to the staff.

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Review from Maggie C (Daughter of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 97 year old mum needed more care following a deterioration in her ability to look after herself and also to be closer to me, so we chose Redcot. It really has been the best decision but a hard one. Redcot has been so reassuring and supportive. I can’t thank them enough for the attention and kindness
they show to mum, my sister and me, especially through this pandemic. As a district nurse for many years, I have visited numerous care homes so when it came to mum I did seek high standards. Redcot definitely have them and I have found all the staff to be friendly and approachable.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you for taking the time to write a review, I will pass on your comments to the staff.

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Review from Suzanne E (Daughter of Resident) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived at Redcot for the last five years. Staff are caring and kind - which was the primary requirement for us. They take a real interest in each resident and show kindness and affection. The current service manager is very supportive of residents and their families and friends, she is open
and approachable, and always happy to discuss any queries or concerns. Friends of the Elderly who own and run Redcot are well managed and progressive. The house and garden is comfortable, attractive and homely. Activities and entertainments are provided most days. During the COVID-19 pandemic and lockdowns, the staff have really made extra efforts to provide a family atmosphere whilst sticking carefully to the safety guidelines. Contact between residents and their relatives has been enabled as well and safely as possible. Of course, there are minor aspects which could be improved, but overall my mum and I feel very content, comfortable and confident with her life at Redcot.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you for your kind review, I will pass on your comments to the staff.

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Review from Roderick M (Son of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear mum has been a resident of Redcot since September 2020. At 90-years of age, and contending with the challenges of Dementia, our mum was in need of special care. From that very first day, Friday 12th September, as Mum was introduced to her new home, it was very apparent to us, that the manager
and her team were special people. The reassurances we received from them, on that day, and more importantly, the reassurances given to my mother, on that rather sad day, have proved to be true, that our mum would be safe with them. I cannot praise the Redcot staff enough for their consistently warm and compassionate care of our mum, not least in such challenging circumstances, due to this wretched pandemic. We, as a family, hold the management and all staff members of Redcot Care Home in the highest regard, for their extraordinary efforts in maintaining such high standards of care. We wholeheartedly thank them and recommend them. Very special people!
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you so much for your very kind review, myself and the staff feel very privileged to work at Redcot. We always try to maintain high standards of care and treat all the residents as our loved ones.

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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Redcot Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.816 for Redcot Residential Care Home is calculated as follows: ( (202 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 245 Ratings = 4.816
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Redcot Residential Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Staci

Staci Abernethy

Job Title: Interim Manager

Hi, I’m Staci, the Deputy Manager here at Redcot.


I’ve always wanted to support older people to live fulfilled lives and ensure they are cared for
and happy.


I’ve worked in the Care Sector for eight and a half years. Before coming to Friends of the Elderly, I was a Support Worker for adults with learning disabilities, which was a really rewarding job; but when the opportunity arose to come to Redcot, I knew it was the right place for me.


As the Deputy Manager, I have lots of different tasks I need to achieve every day, but of course, these tasks change daily – I have to say, it’s never boring here. I support our Care Home Manager, Jan with the day-to-day running of the care home, but also have specific tasks.


I assess all our new residents and am always on hand to provide support or have a chat if any resident or a family member has any questions or queries. Amongst other things, I work with our care team on our residents’ care plans, undertake risk assessments and work hard to ensure all our residents’ care needs are met.


It’s extremely important, not only to me but to the whole of the Redcot team, that our residents are happy, well cared for and safe, and I work to the best of my ability to achieve this.


Another great thing about my role is that it gives me the flexibility to not only work in the care home’s office, but also the opportunity to take time to chat with our residents, get involved in their daily activities and learn more about each individual’s life stories.


I do what I do because I genuinely care. I care about all our residents, their families and Redcot. I love what I do because I feel I’m making a difference and, if I can make just one resident smile a day, I know I’ve not only made their day a bit brighter, but I know I’m doing my job well.

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