Redcot Residential Care Home

Three Gates Lane, Haslemere GU27 2LL
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9.8 58 Reviews
  • Redcot Residential Care Home, Haslemere
Redcot care home specialises in residential care. Surrounded by the South Downs countryside Redcot sits in its own beautiful mature countryside garden with a sheltered terrace, where residents can enjoy the South Downs vistas or relax with fellow residents and visiting family and friends, a unique, tranquil setting.

Rooms at Redcot are spacious, light and airy. Redcot’s communal areas feature a drawing room, a cosy and sunny ‘blue’ room and a bright and airy dining room.

The dedicated, well-trained and compassionate care team at Redcot understands that each resident is different. Care planning is personalised and centred on each resident’s individual needs. This, coupled with the informal relaxed environment of Redcot, makes Redcot a home from home for residents, families and friends alike.

Respite care packages are also available at Redcot for people who need everyday care and support when carers need a respite break, or for people who need extra care and support during a recuperation period after an illness or hospital discharge.
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Care Provided by Redcot Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1670 – £1845
  • RESPITE Self-Funded Residential Care: £1837 – £2030

These prices are only a guideline, please contact Redcot Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Staci Abernethy (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (32)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Turn left at entrance

Parking

  • Parking is on left of main entrance

Redcot Residential Care Home Reviews (58)

9.8

Redcot Residential Care Home has a Review Score of 9.8 (9.816) out of 10, based on 21 reviews in the last 2 years.
Over all time Redcot Residential Care Home has 58 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Redcot Residential Care Home
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Total of 58, showing 41-58
Review from Roderick M (Son of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear mum has been a resident of Redcot since September 2020. At 90-years of age, and contending with the challenges of Dementia, our mum was in need of special care. From that very first day, Friday 12th September, as Mum was introduced to her new home, it was very apparent to us, that the manager
and her team were special people. The reassurances we received from them, on that day, and more importantly, the reassurances given to my mother, on that rather sad day, have proved to be true, that our mum would be safe with them. I cannot praise the Redcot staff enough for their consistently warm and compassionate care of our mum, not least in such challenging circumstances, due to this wretched pandemic. We, as a family, hold the management and all staff members of Redcot Care Home in the highest regard, for their extraordinary efforts in maintaining such high standards of care. We wholeheartedly thank them and recommend them. Very special people!
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you so much for your very kind review, myself and the staff feel very privileged to work at Redcot. We always try to maintain high standards of care and treat all the residents as our loved ones.

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Review from Andrew L (Son of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Redcot is a comfortable home in a beautiful location. Its garden, grounds and terrace are very attractive and were a strong factor in my choosing it for my mother. I have enjoyed sitting on the terrace with Mum in warm weather. It is very nice that the two lounge areas look out onto this terrace. Mum's
room also had a good view of the landscape (I haven't seen her present room). The home is comfortably furnished. The staff I have met have usually been friendly and helpful to me. I think Mum has been well cared for, including a difficult period when she suffered a series of falls. She enjoys the activities provided (especially those involving music). My only slight grumbles would be about communications: sometimes it has been difficult to get through on the phone and calls have not been returned. But hopefully, a new phone system will have addressed this. And during the coronavirus pandemic, some of the procedures around PPE or visiting precautions have been a bit too relaxed.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you for your review, I will pass your comments onto the staff. We have had some issues with the phone system and wish to apologise for any inconvenience this may have caused, a new phone system is being sourced and will be fitted as soon as possible. During the covid pandemic, FOTE has always been covid wise and has followed government guidelines, we have always had plenty of PPE with no shortages.

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Review from Moira W (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was one of the most difficult times for me, choosing a care home for my mother but I take great comfort that my choice was simply excellent and my mother was in the best place she could be.
Redcot is in a beautiful old house set in tranquil and very lovely surroundings with great views over the
South Downs. From the moment my mother moved in, the staff have been truly excellent, caring and sympathetic both to my mother and me. The cleanliness is impeccable, my mother was always clean, well dressed and her room and the common facilities were always spotless. Although my mother was not one to join in, the activities are put on with great enthusiasm and skill and it is clear that they are enjoyed by the majority of residents.
During the COVID pandemic, Redcot have always been ahead of the regulations and recommendations and are clearly fully supported by their management at Friends of the Elderly. I have never had any fears for the safety of my mother. I highly recommend Redcot.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you very much for your kind words and your recommendation of Redcot Care Home. A review such as this really does make a positive difference, I will pass your comments on to the team here at Redcot. I am pleased that you found Redcot Care Home to be a safe, caring and comforting place for your mother to be. Redcot Care Home and Friends of the Elderly has worked hard and continues to work determinedly to protect our residents, staff and volunteers from the Covid virus. We have adapted to new ways of working and are confident that we are COVID WISE in how we work. Thank you once again for your kind words.

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Review from Sue S (Daughter of Resident) published on 1 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Redcot earlier this year. Throughout her stay, she was treated with respect and outstanding care. Every member of staff went out of their way to welcome the whole family and ensured we were kept updated as Mum's condition worsened. I take great comfort in the knowledge that Mum could not
have been better supported at the end of her life. Thank you to the skilled staff who deserve much praise.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you so much for the kind words, I will pass on your thanks to all the staff.

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Review from Erica R (Daughter-in-law of Resident) published on 24 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was a fiercely independent woman who reluctantly needed care in the last year or so of her life. We had tried various care homes unsuccessfully until we found Redcot. The home is beautiful with large airy rooms and the staff and carers could not have been more patient and caring. They
treated her with dignity at all times. I would not hesitate to recommend Redcot to others.
Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you for your recent review, I will pass on the positive feedback to the staff.

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Review from J B (Respite Resident) published on 15 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent two weeks spanning Christmas and New Year at Redcot. The staff were excellent and helped and assisted the residents with kindness and friendship. The meals were excellent and the daily programme of events were varied and enjoyable. Most people took part in activities, everyone was encouraged
to take part. As a visitor, I was welcomed by the staff and I felt accepted in every way.
Reply from Cheryl Rothschild, Regional Manager at Redcot Residential Care Home

Thanks so much for your review, it was lovely having you stay with us over Christmas, we hope to see you again soon.

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Review from David R (Son of Resident) published on 30 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum stayed in Redcot for nearly four years until her death. We particularly felt that in Mum's final months she was given very attentive and sensitive care. There was a warmth and humanity that can so easily be rather lacking in a professional situation. As Mum had played the piano to a high standard
it was wonderful to have a grand piano in the house! I would only add that if a way could be found practically and financially to open up the garden more to residents that could only be a good thing. I think Mum would have liked to have been wheeled around more of the garden and not just restricted to the terrace. That said I and my two sisters all felt very happy overall with Mum's time spent at Redcot. Keep up the good work!
Reply from Cheryl Rothschild, Regional Manager at Redcot Residential Care Home

Thank you for your lovely review. It was a pleasure to know and care for mum. The team at Redcot are very grateful for your kind words and we welcome and appreciate all your feedback.

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Review from Sally S (Daughter of Resident) published on 14 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has just spent five weeks of respite care at Redcot. It is a beautiful care home, professionally run, with a dedicated and caring team. My mother had a beautiful ground floor room with the most amazing views. Thank you to the manager and all the staff for taking such good care of Mum.
Reply from Cheryl Rothschild, Regional Manager at Redcot Residential Care Home

Thank you so much for the kind words Sally, it was a pleasure to meet you and your mum, come back anytime!

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Review from Emma H (Granddaughter of Resident) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home in beautiful grounds. Such caring staff who always go the extra mile. Really lovely welcoming atmosphere every time I visit.
Reply from Cheryl Rothschild, Regional Manager at Redcot Residential Care Home

Thank you so much for your lovely review, it's lovely to hear you feel so welcome when you visit.

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Review from S K (Granddaughter of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit my grandmother the staff are always really welcoming and friendly. I like hearing about all the fun activities that are on offer and the grounds are amazing. My children love playing in them when we go to visit their great grandmother.
Reply from Cheryl Rothschild, Regional Manager at Redcot Residential Care Home

Thank you so much for your lovely review. I'm so glad your children enjoy visiting, it's always so lovely to have children in the home!

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Review from F C (Daughter of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Redcot is a very happy, caring and relaxed home. Nothing is too much trouble for the staff and all concerns are dealt with immediately.
Reply from Cheryl Rothschild, Regional Manager at Redcot Residential Care Home

Thank you so much for your lovely review. It is great to hear all your feedback, it really does help us provide the very best service possible.

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Review from P W (Power of Attorney of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 3rd review in almost 5 years and I'm pleased to say that the high standards at Redcot are being well maintained. In the last year, various projects have been undertaken around the building to maintain modern standards. The staff change little and are always friendly towards residents and their visitors.
I can go anytime (no restrictions) and be made welcome. The activity programme is impressive and well supported by the staff. Simply speaking, "my lady loves it" and her 100th is only months away. I'm so pleased for her that she is a Redcot resident.
Reply from Claire Foster on behalf of Friends of the Elderly, Marketing Communications at Redcot Residential Care Home

Thank you for your lovely feedback and comments. Friends of the Elderly are delighted to receive such a positive review and welcome your support. Thank you once again.


Friends of the Elderly
Supporting Older People

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Review from Peter A (Friend of Resident) published on 24 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Redcot is a well looked after, caring place.
Our friend's general well-being has considerably improved since she entered Redcot a year ago.
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Review from E P (Daughter of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother at 105 is the oldest resident at Redcot. She has been here for eight years and calls it home. That says a lot and as a family, we appreciate the care and kindness she has received.
Sadly there has been quite a change of staff which is understandable but the changes have to be. We are delighted
with her care.
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Review from S T (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Induction: Poor, no medical checks on my mother's medical needs until a few months into arrival. Dr still had no notes after 5/6 months so this was not ideal. Communication was very poor between Dr, home and pharmacy. Mum would wait weeks for repeat drugs. Most carers were kind but a few were not very
caring and some were bullying in their approach. Better training needed in spotting infection in the elderly as often this was missed and my mother was sent to hospital twice. Leaving home to go to a nursing home!
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Review from Sandra C (Daughter of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the 3 yrs my mother has been a resident, she has been treated with care and dignity. She feels comfortable and secure.
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Review from M F (Friend of Resident) published on 19 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the home very clean and the staff very helpful.
Reply from Janice Knight, Registered Manager at Redcot Residential Care Home

Hello there. Thank you very much for your review. We are really pleased that you have had a positive experience of our home and team. We look forward to welcoming you to Redcot again very soon! Best wishes.

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Review from J G (Friend of Resident) published on 14 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been visiting Redcot for 18 months. Each time we have been greeted warmly and often offered tea and cake. Our lady is well and kindly looked after. She adores the food, her room is near and homely. Redcot never smells unpleasant. We visit quite a few care homes in Haslemere and this is the best.
Reply from Janice Knight, Registered Manager at Redcot Residential Care Home

Thank you so much for your lovely review of our home. We are so delighted that your loved one is happy at Redcot. We look forward to welcoming you next time you visit! Very best wishes, Janice

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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Redcot Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.816 for Redcot Residential Care Home is calculated as follows: ( (202 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 245 Ratings = 4.816
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Redcot Residential Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

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Latasha Jarrett

Job Title: Home Manager

Coming soon.

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