Sheerwater House

Sheerwater Road, Woodham, Addlestone KT15 3QL
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9.3 22 Reviews
  • Sheerwater House, Addlestone
Sheerwater House is a small privately owned home providing a caring personalised environment for people over 65 years old, those living with dementia and other age related illnesses.

Carers offer a relaxed but professional care experience firstly for the residents themselves but also for their relatives, friends and any visiting professionals.

A varied and specialised menu is always available. The chef works closely with the residents to ensure all their needs are met, including medically specific diets.

There is a lift accessing all floors. The bedrooms vary in style and size. Sheerwater House has an outside, raised patio seating/dining area which leads onto a large garden with further seating.

The local village is West Byfleet, which is conveniently only a short walk away, where an array of local shops can be found as well as an extensive medical centre.

The home is only a stone's throw away from the local canal, other nationally recognised walking trails and areas of outstanding beauty.

Respite care is available but refer to it as a holiday instead. The home has a flexible approach to meet people's care requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

All costs of daily living are included. Personal choice items such as hairdressing or daily personal newspaper are charged as extras.
Fees are also based on the level of care required and after pre assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Sheerwater Healthcare Ltd

Person in charge

  • Sarah Jones (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (16)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (7)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are welcome during the day but prefer not during meal times as busy looking after residents.
    Children especially welcome.
    Visitors welcome to join in at meal times, however, the Chef does prefer advanced warning.

Parking

  • Large gravel car park off road at the front of the property.

Sheerwater House Reviews (22)

9.3

Sheerwater House has a Review Score of 9.3 (9.286) out of 10, based on 4 reviews in the last 2 years.
Over all time Sheerwater House has 22 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sheerwater House
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Total of 22, showing 1-20
Review from Cilla S (Daughter of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly Mother was a resident for 5 years in this small , very personal ,residential Care Home. It was local to us. She was very happy and settled in the home. Staff were so compassionate, obliging, considerate, caring , patient and exemplary at all times. Owner of care home was easily contactable,
as was House Manager, and Mother's main daily Carer. Brilliant interaction between Carers and residents. Visiting was flexible, carers were always accessible to speak to, and I was kept informed of every detail and Mother's health at all times. They were extremely hard working and had genuine vocation with their responsibilities. One particular carer had a wonderful rapport with Mother , who always responded so well to her. Kitchen Staff produced excellent healthy, tasty meals, with plenty variety. Regular visits from local GP surgery also. I am truly grateful to them all, including the Care Home Owner.
Thank you all at Sheerwater House for the happy five years Mother spent with you.
Reply from Sheerwater House, Manager at Sheerwater House

Many thanks, your comments are much appreciated by all staff and management.

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Review from Joanne G (Friend of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly friend and neighbour who had no family was placed here after her dementia got too bad for her to be at home.
It was lovely to see her in such a caring and friendly environment. When I visited she was truly happy and well looked after. The amount of attention everyone got was incredible.
The staff all seemed to really care.
She has recently passed and seeing two staff members who were particularly great with her at her funeral genuinely upset was heartwarming.
One of the ladies became a great comfort and friend to her which was just lovely. Thank you everyone there for working so hard and for actually caring!
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Review from C J (Power of Attorney of Resident) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the facility and the staff who I feel are very helpful. I would like to thank the staff for looking after the person who I/they have responsibility for.
I will try and encourage the person to change his clothes more regularly now he has new trousers. I will get him new tops when
I go shopping.
Reply from Sheerwater House, Manager at Sheerwater House

Thank you for your review. He is very independent regarding dressing. We are continuing to encourage him to change his clothes more often. Some new clothes should definitely help.

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Review from Katrina J (Daughter of Resident) published on 20 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always polite and care shown for my mum, keeps me up to date with any concerns.
She seems very happy there and they understand her health issues. They show they care and try and give advise on anything she needs.
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Review from Brian P (Husband of Resident) published on 3 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and attentive staff and management.
Very good value in a quiet environment.
Residents appear relaxed and in safe hands.
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Review from Paul S (Son-in-law of Resident) published on 21 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team are helpful and always friendly.
The atmosphere is relaxed and warm.
Would definitely recommend.
The manager seems great, with a good team.
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Review from F D (Mother of Resident) published on 21 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleased to see him looking so good every time we visit.
Always looking well cared for.
Home is very comfortable.
Staff very welcoming.
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Review from Jane N (Daughter of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is happy here and loves the staff, in particular. She enjoys the homecooked for and the company of others. The staff are great with her, and we are confident she is in a safe place with people who care about her. We are lucky to have found such a lovely place for our mother.
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Review from Andrew H (Son of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has been superb with my mother - very attentive, friendly and caring. I couldn't be happier with the care my mother received.
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Review from P S (Son of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I first visited Sheerwater House I was struck by the friendly and caring family feel this home had. Placing a loved one into care is a difficult time for family members and the staff at Sheerwater House gave me the confidence I was doing the right thing and provided me with the assurance that my
mother would be safe and care for. I did not and still don't need to make an appointment to see my mother. I can drop in at any time. This is a mark Sheerwater House, take us as you find us 'a true home from home'.
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Review from Anne T (Wife of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in this care home for 18 months now and he has the best of care. I have nothing but the greatest admiration for all the staff. There is plenty of food and drink available at all times. They also make sure their birthdays are special. When I visit, which is about every 10 days, I
onserve the other residents all cared for with patience and compassion as some of them have extreme dementia. I, for one, am so grateful for their work. I know I couldn't cope.
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Review from S C (Daughter of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We placed my mother in this home after investigating several in the area. We think it is the right size and environment as it promotes a community and friendly feel.
The staff can't do enough for the residents and food, entertainment and overall care and management are excellent. Activities are varied
and keep the residents entertained and stimulated. We're absolutely convinced we made the right choice for our mother and are extremely happy with this care home.
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Review from Richard M (Son of Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From 2011 to now my mother has been cared for in a very homely environment with the utmost dignity and respect. We have never had any cause for concern and any queries or issues are always dealt with in a prompt and professional manner. Being a relatively small home it always seems such a family type
setting.
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Review from M K (Friend of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was transferred to Sheerwater House from hospital after her previous care home refused to have her back stating they couldn't meet her needs.
Since her arrival at Sheerwater House, her appearance, attitude and sense of fun have all improved out of all recognition. She is back to reading,
very chatty, goes out to a club once a week and is always well presented.
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Review from Helen G (Niece of Resident) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Uncle became unwell and the home tried to keep him residing with them for as long as possible prior to hospital admission, as per my wishes.
When it became clear he was at end of life, the care home ensured he was sent back to them to live out his final days in dignity.
Their professionalism and
compassion to him and the family is to be noted.
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Review from J C (Sister of Resident) assisted by family/friend published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was discharged here at short notice from hospital. The staff have taken the time to help him adjust to a new environment and ensured his personal hygiene standards didn't slip.
They ask him questions and wait for him to respond, despite other friends and family being present that would
answer for him.
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Review from P S (Son of Resident) published on 16 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good home, mum has been there since March 2013 and is very happy, well fed and very well looked after in all ways.
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Review from Marion M (Daughter of Resident) published on 10 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to Christmas lunch with my father in the lovely care home. We had a great time. Great music, lovely care and very good food. Everyone was happy, calm and peaceful. Thank you Sheerwater House.
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Review from A G (Daughter of Resident) published on 21 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very welcoming, friendly, caring and happy home. My mum has been at Sheerwater House for just over two years. I was very apprehensive about her going into a care home as I was unable to care for her any longer. Within a few weeks of her being there, I felt very sure that I had done the right thing.
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Review from Rosalind B (Daughter of Resident) published on 16 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely friendly care home with a family atmosphere. Plenty of activities throughout the year and everyone is made to feel extra special on their birthday.
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Current Review Score: 9.3 (9.286)

Overview of Review Score

The Review Score of 9.3 (9.286) out of 10 for Sheerwater House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.911 for Sheerwater House is calculated as follows: ( (41 Excellents x 5) + (4 Goods x 4) ) ÷ 45 Ratings = 4.911
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.375 Points relating to the number of positive Reviews for Sheerwater House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 4 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (14)

Michael

Michael Rose

Job Title: Director Joined: 2008

Director of Home
12 years experience in the Care Industry
Business Management

No image found

Sarah Jones

Job Title: Registered Manager Joined: 2016

Studying towards Level 5
10 + years experience in the Care Sector
Various training completed

Nicholas

Nicholas Purtill

Job Title: Deputy Manager Joined: 2024

Nick is a level 3 lmc and studying to level 5 at the moment.
He is the homes safeguarding lead.

No image found

Charlotte Hedges

Job Title: Senior Carer Joined: 2014

Level 3 in Care
Medication Trained
9 years experience

No image found

Mircea Man

Job Title: Senior Night Carer Joined: 2018

Medication Trained

No image found

Viaos

Job Title: Care Assistant Joined: 2018

Care Certificate
Trained in Dementia Care

Lucy

Lucy Bannister

Job Title: Housekeeping Team Joined: 2015

8 years experience working in housekeeping and kitchens

Stefan

Stefan Pascu

Job Title: Senior Carer Joined: 2020

Level 6 health & social care
Level 5 LSME
Lever 5 Education & Training

Paulina

Paulina Howker-Isliko

Job Title: Chef Joined: 2016

Experienced chef, worked in the healthcare sector for 20+ years.

Angela

Angela Baxter

Job Title: Admin Joined: 2022

Angela completes filing and ensures that all paperwork is ready for the week.

Pamela

Pamela Ogbhemhe

Job Title: Care assistant Joined: 2023

Pamela is a member of the care team

Lovina

Lovina Ogbhemhe

Job Title: Care assistant Joined: 2023

Lovina is a member of the care team

Grace

Grace Elliot

Job Title: Activities Joined: 2022

Grace completes activities for the residents and keeps all of the residents stimualted

Salvina

Salvina Cappalonga

Job Title: Care assitant Joined: 2023

Salvina is a member of the care team

Frequently Asked Questions about Sheerwater House

What types of Care is Sheerwater House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sheerwater House have?

There are 16 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Sheerwater House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sheerwater House to the centre of Addlestone?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheerwater House to verify any information. View our terms and conditions. Sheerwater House has an Enhanced Service - more info.