Sheerwater House, Addlestone, Surrey
Sheerwater House, Addlestone, Surrey
Sheerwater House, Addlestone, Surrey

Sheerwater House is a small privately owned home providing a caring environment for the Elderly and those with Dementia. Carers offer a homely relaxed experience for all residents and their relatives and friends. The cook can provide individual menus to suit all types of diet.

There is a lift for residents on the upper floors, a variety of styles of bedrooms and pleasant accessible grounds. Conveniently situated a short walk from the shops and transport facilities of West Byfleet.

Respite care is available.

Owner: Sheerwater Healthcare Ltd

Person in charge: Jane Rice (Registered Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Indonesian, Italian, Malay, Panjabi, Punjabi, Polish, Romanian

Single Rooms: 14

Shared Rooms: 3

Rooms with ensuite WC: 9

Weekly Charges Guide: Personal Care Single £800 – £900 , Personal Care Shared (per person) £700 – £800 (These prices are only a guideline, please contact Sheerwater House to find out the exact price for your requirements.) (These prices are only a guideline, please contact Sheerwater House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Visiting:

No restrictions on visiting hours, however please respect that Sheerwater House is the residents home.

Parking:

Parking is available at the front of the home

Latest Care Quality Commission* Report on Sheerwater House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Sheerwater House has a Review Score of 9.7 (9.656)

The Review Score of 9.7 (maximum of 10) for Sheerwater House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Sheerwater House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.656 for Sheerwater House is calculated as follows: ( (68 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 96 Ratings = 4.656

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Sheerwater House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 8 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sheerwater House?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sheerwater House

  • Daughter of Resident/Service User
    4
  • Sister of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1

My brother was discharged here at short notice from hospital. The staff have taken the time to help him adjust to a new environment and ensured his personal hygiene standards didn't slip.
They ask him questions and wait for him to respond, despite other friends and family being present that would answer for him.

How likely would you be to recommend Sheerwater House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Sheerwater House care extremely well in both terms of the word and the property does feel like home. Very impressed with the staff and nothing is too much trouble and they do well to cater for everyone's individual needs.

How likely would you be to recommend Sheerwater House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very good home, mum has been there since March 2013 and is very happy, well fed and very well looked after in all ways.

How likely would you be to recommend Sheerwater House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I went to Christmas lunch with my father in the lovely care home. We had a great time. Great music, lovely care and very good food. Everyone was happy, calm and peaceful. Thank you Sheerwater House.

How likely would you be to recommend Sheerwater House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very welcoming, friendly, caring and happy home. My mum has been at Sheerwater House for just over two years. I was very apprehensive about her going into a care home as I was unable to care for her any longer. Within a few weeks of her being there, I felt very sure that I had done the right thing.

How likely would you be to recommend Sheerwater House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lovely friendly care home with a family atmosphere. Plenty of activities throughout the year and everyone is made to feel extra special on their birthday.

How likely would you be to recommend Sheerwater House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Small, friendly, family-run, very cosy, not too large.

How likely would you be to recommend Sheerwater House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Having used this care home for both my sister and sister-in-law I have been impressed by the care extended to residents and their relations. The staff treat the residents with care and dignity and there is a calm atmosphere at all times.

How likely would you be to recommend Sheerwater House? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Submit a Review for Sheerwater House

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Likely

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Don't know

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Sheerwater House

Job Vacancies

Staff Profiles

Michael

Michael Rose

Job Title: Director

Joined: 2008

Description:

Director of Home
7 years experience in the Care Industry
Business Management

No image found

Jane Rice

Job Title: Registered Manager

Joined: 2013

Description:

15 years experience in the Care Industry.
NVQ 4 Health and Social Care
Level 4 Leadership and Management
Train the Trainer
Specialises in Dementia Care

No image found

Ewelina Jurkowski

Job Title: Night Carer

Joined: 2010

Description:

5 years experience in Care
NVQ level 2 in Health and Social Care
Studying towards Level 3
Medication Administrator

No image found

Claire Garland

Job Title: Carer

Joined: 2014

Description:

NVQ 3

Charley

Charley Teeder

Job Title: Carer

Joined: 2014

Description:

Apprentice

No image found

Charlotte Hedges

Job Title: Carer

Joined: 2014

Description:

9 years experience

Denise

Denise Allford

Job Title: Care Assistant

Joined: 2015

Description:

10 years working in the care industry

Lucy

Lucy Bannister

Job Title: Domestic Team

Joined: 2015

Description:

8 years experience working in housekeeping and kitchens

Mihaela

Mihaela Javidi

Job Title: Care Assistant

Joined: 2015

Description:

4 years experience

Sadi

Sadi Bibi

Job Title: Care Assistant

Joined: 2015

Description:

Working in care for 2 years

Alexandra

Alexandra Dragotescu

Job Title: Care Assistant

Joined: 2015

Description:

4 years working in the care industry

Daniel

Daniel Grecescu

Job Title: Care Assistant

Joined: 2015

Description:

4 years working in the care industry

No image found

Barbara Chmielowiec

Job Title: Housekeeping

Joined: 2011

Description:

Several Years experience
Level 3 Infection Control
Studying towards Housekeeping Qualification

No image found

Kulzam Shaheen

Job Title: Cook

Joined: 2010

Description:

Manages the Homes kitchen, menus and dietary requirements
Experienced in Care as well as cooking
Food Hygiene Level 3

Moji

Moji Falou

Job Title: Night Carer

Joined: 2008

Description:

NVQ 2 Health and Social Care
Studying towards Level 3
Medication Administrator

Ulfat

Ulfat Nawas

Job Title: Carer

Joined: 2001

Description:

10 years experience
Studying towards QCF level 3 in Health and Social Care

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sheerwater House