Springkell House Care Home, Hindhead, Surrey
Springkell House Care Home, Hindhead, Surrey
Springkell House Care Home, Hindhead, Surrey

Springkell House is a beautiful Victorian building set in landscaped gardens close to the countryside of the Devil's Punchbowl, with good transport links and within easy reach of Hindhead. It specialises in providing residential dementia and Alzheimer's care in Surrey.

The building is adapted and equipped to the highest standard to provide comfort and care 24-hours a day, seven days a week for loved ones. Springkell enjoys an enviable local reputation, with their warm and friendly atmosphere felt both in the home and in the local community. The house is near many local amenities, community activities and places of worship. In the most recent CQC report dated March 2016, Springkell House was rated as 'Good' in all of the key lines of enquiry areas.

Beritaz care is a family-owned care home operator with six care homes in Surrey, Hampshire and Dorset. They provide quality care for older people. Springkell House believe the success of their homes depends on providing the high level of care for residents, creating a culture in all homes that the residents' needs and requirements always come first. This ethos runs from the owners and managers, right through to all care staff.

Group: Beritaz Care

Person in charge: Karen Goddard (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 35

Rooms with ensuite WC: 21

Weekly Charges Guide: Personal Care Single from £650 (These prices are only a guideline, please contact Springkell House Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Springkell House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 14 Nov 2017

We currently have 2 rooms available. You are very welcome to come and visit our home at any time but previous booking is recommended if you would like to meet our friendly manager. Please contact us on 01428 605 509

Reviews

9.7 Springkell House Care Home has a Review Score of 9.7 (9.724)

The Review Score of 9.7 (maximum of 10) for Springkell House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Springkell House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.724 for Springkell House Care Home is calculated as follows: ( (144 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 192 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Springkell House Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 10 Reviews ÷ 7 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Springkell House Care Home?

  • Extremely LIKELY
    15
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Springkell House Care Home

  • Daughter of Resident/Service User
    7
  • Niece of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Relative of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • more

Springkell is extremely caring, providing a safe and emotionally warm environment for the residents. The food is excellent as are the activities. The residents feel that they belong and are securely looked after. The organisation is also of a very high standard.

How likely would you be to recommend Springkell House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

This review relates to the last 12 months. I have visited Springkell House Care Home on numerous occasions over the last year - almost once a week. My mother has always been well dressed and quite happy - obviously well cared for. The carers are excellent and all of them treat her as a real person. Her hygiene and personal appearance are looked after in a first-class manner. She never complains and is always very happy in the environment. Her appetite is very good and the food provided is very good. Her room is comfortable and always clean and tidy. The whole house is extremely clean. The activities provided are many and varied. We have been lucky to find such a clean, comfortable and caring environment.

How likely would you be to recommend Springkell House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My aunt is very happy and extremely well cared for. The staff are helpful and polite and treat my aunt with respect and dignity. The facilities and catering are very good.

How likely would you be to recommend Springkell House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am constantly impressed with the staff of Springkell House. They go the extra mile to ensure the residents are well cared for and treated in a dignified manner. They are cheerful and always approachable should I need any assistance for my mother. She is really happy at Springkell House and we are really happy to have found such a well managed and caring home for her.

How likely would you be to recommend Springkell House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I found Springkell House Care Home a very welcoming place to visit.
Management and staff always had time to answer any queries and were very helpful.

How likely would you be to recommend Springkell House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My aunt has been a resident since June 2017 and I am so pleased to have her living at Springkell House!
I cannot praise it highly enough.
The care she receives is exceptional.
The staff are the best I have ever seen and are always friendly, helpful, professional and non-judgmental.
The environment is really lovely - warm, cosy and very much a home-from-home.
This home is exceptional value for money and totally recommended.

How likely would you be to recommend Springkell House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pleased to say this is a very well run care home, in very pleasant surroundings. I go to the home once a week to visit and have to be let in. It could be a different person from the last one, which makes no difference as it is always with a very welcoming smile. This immediately is a good sign all the staff get on well together and are always ready to help one another.

How likely would you be to recommend Springkell House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was very pleased with this nursing home. The staff and management were excellent. We as a family were welcomed at any time of day or night. We would use the home again.

How likely would you be to recommend Springkell House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff were extremely good providing a friendly, caring service. The communal rooms are limited on space but the private room was clean, freshly decorated and spacious. The home coped with the increasing needs and provided all the equipment needed to make the final weeks as comfortable as possible.

How likely would you be to recommend Springkell House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I was delighted to have found such a lovely care home for my mother. The staff were always helpful and friendly and sensitive to my mother's needs. The standard of care was excellent. When my mother died everything was handled very compassionately and professionally. The home had a nice homely atmosphere I would not hesitate to recommend this home.

How likely would you be to recommend Springkell House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always welcomed by smiling staff who are very courteous. Parents kindly cared for; the beds are always clean and fresh and help given unfailingly with everyday necessities. The standard of food is excellent and regular small tasty snacks given. (very important not to over feed the elderly with food but they often need encouragement to eat) It is good to see regular staff to build relationships with and so feel confident that one's vulnerable parents are being well looked after and cared for. I would highly recommend Springkell House for its sensitivity in the care of dementia sufferers.

How likely would you be to recommend Springkell House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Dad came to Springkell in March this year 2016 and he settled in quickly. He came from a home which catered for fewer residents, and he enjoys the company, a plus factor that has improved his night-times. The staff are friendly, welcoming, and caring. Dad loves the food, the catering is excellent, he enjoys his cuppa and piece of cake in the afternoons.

The manager is helpful and informative, nothing is too much trouble. They deserve their CQC status.

How likely would you be to recommend Springkell House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been at Springkell for almost six years and throughout this time the care that she has received has been exceptional. All the staff understand her needs and deal with them as appropriate. Overall mum is as happy as can be expected!
I would not hesitate to recommend to others. Prior to mum moving to Springkell my brother and I visited numerous homes and needless to say, Springkell came out tops and we have not been disappointed in our decision.

How likely would you be to recommend Springkell House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been at Springkell House nearly 3 years now, and is very happy there. The staff are all very caring and friendly, both to my mother and to me, and I can see she relates well to them. Nothing is too much trouble for them, and they are like an extended part of our family now!
Springkell has a very homely, happy and peaceful atmosphere, the decor is bright and colourful, with lots of reminiscent pictures etc around. Residents are well cared for, with individual likes/dislikes known and respected. There are some lovely activities, and the excellent food completes a great experience!

How likely would you be to recommend Springkell House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our friend is full of praise for how caring the staff are. She feels safe and secure and loves the food. We do feel it would benefit the residents to get out more but we recognise that staffing won't allow for that. A bus to take them to the coast, into the country or to an animal park occasionally?

How likely would you be to recommend Springkell House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Rosie Hatton, Marketing Manager at Springkell House Care Home responded to this review on 02 Jun 2016:

We are so pleased that this friend recognizes the excellent quality of care and support provided at Springkell House. Our dedicated and enthusiastic team organizes a variety of activities for our residents, including longer trips in the summer months. For those clients with more complex medical needs, or perhaps with dementia, we arrange suitable outings and other activities to meet their needs, ensuring not only their comfort but also the reassurance of local familiar surroundings.

My "mum" has had the best possible care over the last 2 years she was at Springkell. She was always treated with dignity, compassion and superb care. We were always welcome to visit at any time and always found the atmosphere brilliant. The staff were caring and treated everyone with dignity, compassion and sometimes a much needed sense of humour. Pets were welcome too. The last couple of months my "mum" was bedridden and by the doctors advice and my consent she was treated with palliative care. Her care at the end of a long and happy life was impeccably provided by all at Springkell - she died peacefully and with dignity for which I thank everyone at Springkell, but special thanks to the manager and carers. Thank you all.

How likely would you be to recommend Springkell House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2017

November 2016

Manager of the Year Care Home 2016

Recipient: Beritaz Care

Date: Friday 18 Nov 2016

more details

March 2016

November 2013

Job Vacancies

Staff Profiles

Karen

Karen Goddard

Job Title: Manager

Description:

Karen leads a skilled and professional team delivering consistently high quality care. Springkell House Care Home, part of Beritaz Care is a forward thinking and dynamic company offering real career opportunities for anyone for a passion for Care.
We're always pleased to hear from outstanding individuals wishing to join our team. We offer a full range of benefits as well as support to develop your career.

Joanne

Joanne Woods

Job Title: Senior Care Assistant

Description:

I started at Springkell when I was just 18 – hence my nickname, ‘Springkell Baby’, which I still have more than eight years later! In that time, I’ve gained my NVQ Level 3 in Care, and specialise in dementia care: I’m the home’s Dementia Champion, and we won the Best dementia Care Team Award in 2013. I’m also the Wound Care champion.
I like looking after people who have a horrible disease. I am passionate about the residents and the care they receive

Joanne

Joanne Woods

Job Title: Senior Care Assistant

Description:

I started at Springkell when I was just 18 – hence my nickname, ‘Springkell Baby’, which I still have more than eight years later! In that time, I’ve gained my NVQ Level 3 in Care, and specialise in dementia care: I’m the home’s Dementia Champion, and we won the Best dementia Care Team Award in 2013. I’m also the Wound Care champion.
I like looking after people who have a horrible disease. I am passionate about the residents and the care they receive

Jasmine

Jasmine McCord (Jazz)

Job Title: Care Assistant

Joined: 2011

Description:

I have over 30 years’ experience in nursing and residential homes, specialising in care of the elderly with dementia. I joined the team at Springkell House in 2011. We get a lot of support, both professionally and personally, from the management, which means a lot. To see the residents smile and laugh, to make them happy, form a bond with them and make a difference – that’s what I love most about this job.

Jozef (Jogi)

Jozef (Jogi) Kackos

Job Title: Chef

Joined: 2004

Description:

I began my professional catering career as an Army chef, then worked in restaurants before coming to Springkell House in 2004. I hold an NVQ Level 2 in Food Processing and Cooking, and manage the kitchen, including creating the menus, ordering ingredients and looking after the budgets. I take real pride in the food we serve, and ensures it’s healthy, good quality and appetising, so that people want to eat and enjoy it. I like the working environment here, and the fact that the company really encourages and provides opportunities for training

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Springkell House Care Home