
I am extremely grateful to the management and all staff for the loving care and supportHelen H(Daughter of Resident/Service User)

The staff and management are always kind and treat mum with great dignitySharon M(Daughter of Resident/Service User)

Staff are always approachable and helpful. There is a real 'homely' atmosphereJanet T(Daughter of Resident/Service User)

I am extremely grateful to the management and all staff for the loving care and supportHelen H(Daughter of Resident/Service User)

The staff and management are always kind and treat mum with great dignitySharon M(Daughter of Resident/Service User)

Staff are always approachable and helpful. There is a real 'homely' atmosphereJanet T(Daughter of Resident/Service User)

Situated in the quiet village of Wormley, Surrey Hills is a 19th-century Victorian country manor that overlooks acres of natural beauty and is a privately owned care home, providing nursing care for 45 older people with dementia.
Acquired by CHD Living in 1989, Surrey Hills is located next to the famous King Edward's school, and is adjacent to its sister home, Surrey Heights, which was the former country home of novelist...
Care Provided by Surrey Hills
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Contact Surrey Hills to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- CHD Living Ltd
- Private Owned
Person in charge
- Kensey O'Hara(Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: -1
Room Information
- Single Rooms (29)
- Couples/Companion Rooms (8)
- Single Rooms with ensuite Wet Room (2)
Surrey Hills Reviews (32)
Surrey Hills has a Review Score of 9.5 (9.451) out of 10, based on 12 reviews in the last 2 years.
Over all time Surrey Hills has 32 reviews.
The staff are all very friendly and were great once a routine was established. The meals were great especially as they were made on site. The team are an amazing bunch of people who work well together - both night and day staff. Everyone made me feel so welcome.
Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that you felt so welcome during your stay and that our team made such a positive impression. It's also great to know you enjoyed the meals prepared by our kitchen team.
Thank you for choosing our home, and we wish you all the very best for the future.
Mum has dementia and moved to Surrey Hills following an extended stay in hospital with a broken arm. She had fallen in the hospital and suffered a brain haemorrhage, which affected her behaviour adversely. She was also suffering from delirium. Surrey Hills took all of this in their stride and welcomed her and helped her adapt. There has been a marked improvement in the time she has been there due to their care. The home is well-run, always clean, well-staffed and well-maintained, with a lovely outside space, but by far its greatest asset is its staff, all of whom are, without exception, cheerful, kind and patient, all doing their best, working as a team, to add value to the lives of the residents, despite dealing with, at times, some quite challenging behaviours! They are genuinely caring and affectionate to the residents, very welcoming, and support not only the residents but one another and residents' families too!
Thank you so much for your wonderful review. We are so pleased to hear that your mum has settled well and that you've seen such a positive improvement since she joined Surrey Hills. Your kind words about our team mean a great deal.
I am so very pleased with the care given to my partner. The staff are lovely and are very attentive to all the people that live here. They are happy, helpful and have excellent interaction skills. All the people who live here are always content, happy, clean and very well cared for. Everyone is helpful, approachable and very well cared for. Everyone is helpful, approachable, and the whole team are just wonderful.
Thank you for taking the time to leave such a positive review. We're so pleased to hear that you're happy with the care your partner receives and that you have found our team attentive, approachable and kind. Your feedback means a lot and I will share it with the team. If you would like to discuss anything further, please contact us directly.
Lovely staff, always happy and willing to help in anyway they can, would be pleased to recommend this home.
Thank you for your lovely review and I will ensure passed onto the staffing teams
I would like to know when dad is put on medication he was put on antibiotics Tuesday and I only found out Thursday which effect him and makes him sleepy.
Thank you so much for your kind words. We appreciate your feedback and will ensure that you receive timely updates.
All staff very friendly and for the last four years have always been kind and caring with all residents and visitors. We travel 45 minutes to visit my partner and could move him closer but feel he may not be so well looked after with affection.
Thank you so much for your valuable feedback. We are committed to continue working hard to ensure you have positive experiences with us.
The care afforded to my mother has been good. She is looked after well can seems content.
We appreciate your valuable feedback, it means a lot to our team and I will share it with the rest of our team.
The care the team provides is absolutely outstanding. I am more relaxed knowing my mum is so cared for, she is treated with the upmost respect and dignity. I have never had any concerns, if there has been anything we have needed or asked everything has been met and questions answered. All staff are amazing, keep me updated with any issues if there are any. Fantastic, thank you for everything you do.
Thank you for the lovely review, I will ensure this is passed on to the team at Surrey Hills.
The staff at the home are always welcoming and friendly. The residents are clean and comfortably dressed. They have very well-prepared and nourishing meals. Every member of staff are caring, and helpful and my brother is happy here.
The staff are always kind and friendly. Wish they were name tags, like to call them by name.
Thank you so much for your feedback, we wanted to let you know that we have ordered name tags for all staff members. We are committed to ensure this is addressed promptly.
Surrey Hills Care Home is a lovely place. The staff are very kind and extremely helpful. They have so much time, and patience and give lots of support to the residents. They do arts and crafts and music sessions and really try to engage everyone. I am so grateful for the care and support they show my father-in-law.
Thank you so much for sharing yours and father-in-law's experience at Surrey Hills. This means a lot to our team and will motivate us to continue focusing on positive outcomes for our residents.
My wife is very happy considering she is unable to communicate with staff. They look after her well and are always smiling. They always go the extra mile to attend to her needs and always make me very welcome when visiting. Her ongoing care is paramount to me and the home cares for all our needs. Surrey Hills is well-maintained and a happy home.
Thank you so much for your kind words, we are always grateful you offering to support the team setting up for parties and with gardening activities.
As a family, we are all very happy with the care and treatment that my wife has received since coming to Surrey Hulls. She enjoys the company and support that she receives from the nursing and care staff.
Christmas dinner put on for residents and families was a truly great experience, allowing a chance to eat and meet together just as the true meaning of Christmas. So pleased after the last three years for Christmas dinner, we did not meet my Dad because he was too far.
It was a great experience for us; thank you for the feedback, and we look forward to more events like this. I'm glad that your dad's closer and you get to meet him frequently.
I had power of attorney for this lady and was also a friend. The treatment she received throughout her 20-month stay here was exemplary; the staff were invariably kind and attentive to her, which was mirrored in the way that I was received and treated on my visits to the home. Everywhere was spotless, and the facilities were excellent. She always said to me she couldn't believe how lucky she felt to be here and that every request was met promptly and with kindness. An all-around excellent home, and I particularly appreciated the level of communication with me throughout her stay.
Thank you so much for your kind words and for taking the time to share your experience through this amazing review!
My partner was admitted to Surrey Hills last march (2021) at the time I was a bit apprehensive, but I needn't have been, the manager and staff are all brilliant and caring and my partner seems quite happy there ( in his own way) I keep saying I am going to book myself in there.
Have just come to visit, and she seems to be settling in and says she likes it!
I feel the staff are very nice and kind, and Mum thinks so too.
Looking forward to the new decor and furniture in Mum's room, plus the garden furniture.
On the occasions my wife has phoned and booked our visits, one lady has always been most polite and accommodating. He always seems to be groomed and clean. Two members of staff seem very caring and give us an update on his well-being. The home is clean, and every resident appears to be quite happy. Qe have seen the food menu, which is good and am told there are things to keep everyone interested.
Thank you so much for taking the time to review our service. We are so happy that you have had a positive experience with our home, and we hope that this continues for you and your loved one.
My mum entered Surrey Hills in late January 2020 and sadly passed away in the nursing home in early December 2020. Her experience (and mine) of her life in the home was fundamentally affected by Covid-19 pandemic conditions and restrictions. Understandably, this year has been marked by incredibly difficult conditions and loss for so many people, particularly those living in care homes, and we were no exception. Nevertheless, I am extremely grateful to the management and all staff for the loving care and support they provided to my mum throughout those ten months of her stay, and also to me during the last two weeks of her life. My impression of the home is of a compassionate and caring environment for older people with nursing care needs. In my view, it has a relaxed and inclusive management approach, yet best practice is never compromised. My warmest thanks and appreciation to all staff, I shall never forget you.
Thank you for taking the time to share your experience of Surrey Hills with us. I am so pleased to hear you are happy and confident with the way our teams have managed your Mum's care and well-being during this difficult time.
Our aunt, who was 99 years of age, was admitted to Surrey Hills care home back in March 2020. With the Covid virus stopping visits to see our aunt meant that we have only seen her about five times since March. My partner and I found the management team and all their carers couldn't have done more to make her stay more comfortable, they were very professional and caring towards us and our aunt, right up to her short time stay, till she passed away on December 2nd. We found Surrey Hills to be a very happy and clean home, the best I've seen, so a big thank you to all the staff and especially the management team for their kind and professional attitude. Many thanks, a fine example of how a home should be run.
I am so pleased to hear you are happy and confident with the way our teams have managed your Aunt's care and well-being for the short time she was with us.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 15 Aug 2024
Whether it was strawberries and cream in front of Wimbledon, marvelling at the Olympic athletes in Paris, or following the Three Lions in their effort to win the European Championships,...
There are no upcoming events for Surrey Hills.
Awards / Recognitions (1)
- 30 Jan 2026Recipient: CHD Living Ltd
Meet the Team (1)

Meet our Manager, a passionate healthcare professional dedicated to delivering high-quality care and supporting our team at Surrey Hills.
Frequently Asked Questions about Surrey Hills
What types of Care is Surrey Hills registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Surrey Hills have?
There are 29 Single Rooms and 8 Couples/Companion Rooms.
What are the Facilities & Services at Surrey Hills?
Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Surrey Hills to the centre of Godalming?
3.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Surrey Hills to verify any information. View our terms and conditions. Surrey Hills has an Enhanced Service -more info.