Surrey Hills

The staff are all very friendly and were great once a routine was established. The meals were great especially as they were made on site. The team are an amazing bunch of people who work well together - both night and day staff. Everyone made me feel so welcome.

Mum has dementia and moved to Surrey Hills following an extended stay in hospital with a broken arm. She had fallen in the hospital and suffered a brain haemorrhage, which affected her behaviour adversely. She was also suffering from delirium. Surrey Hills took all of this in their stride and welcomed her and helped her adapt. There has been a marked improvement in the time she has been there due to their care. The home is well-run, always clean, well-staffed and well-maintained, with a lovely outside space, but by far its greatest asset is its staff, all of whom are, without exception, cheerful, kind and patient, all doing their best, working as a team, to add value to the lives of the residents, despite dealing with, at times, some quite challenging behaviours! They are genuinely caring and affectionate to the residents, very welcoming, and support not only the residents but one another and residents' families too!

I am so very pleased with the care given to my partner. The staff are lovely and are very attentive to all the people that live here. They are happy, helpful and have excellent interaction skills. All the people who live here are always content, happy, clean and very well cared for. Everyone is helpful, approachable and very well cared for. Everyone is helpful, approachable, and the whole team are just wonderful.

Lovely staff, always happy and willing to help in anyway they can, would be pleased to recommend this home.

I would like to know when dad is put on medication he was put on antibiotics Tuesday and I only found out Thursday which effect him and makes him sleepy.

All staff very friendly and for the last four years have always been kind and caring with all residents and visitors. We travel 45 minutes to visit my partner and could move him closer but feel he may not be so well looked after with affection.

The care afforded to my mother has been good. She is looked after well can seems content.

The care the team provides is absolutely outstanding. I am more relaxed knowing my mum is so cared for, she is treated with the upmost respect and dignity. I have never had any concerns, if there has been anything we have needed or asked everything has been met and questions answered. All staff are amazing, keep me updated with any issues if there are any. Fantastic, thank you for everything you do.

The staff at the home are always welcoming and friendly. The residents are clean and comfortably dressed. They have very well-prepared and nourishing meals. Every member of staff are caring, and helpful and my brother is happy here.

The staff are always kind and friendly. Wish they were name tags, like to call them by name.

Surrey Hills Care Home is a lovely place. The staff are very kind and extremely helpful. They have so much time, and patience and give lots of support to the residents. They do arts and crafts and music sessions and really try to engage everyone. I am so grateful for the care and support they show my father-in-law.

My wife is very happy considering she is unable to communicate with staff. They look after her well and are always smiling. They always go the extra mile to attend to her needs and always make me very welcome when visiting. Her ongoing care is paramount to me and the home cares for all our needs. Surrey Hills is well-maintained and a happy home.

As a family, we are all very happy with the care and treatment that my wife has received since coming to Surrey Hulls. She enjoys the company and support that she receives from the nursing and care staff.

Christmas dinner put on for residents and families was a truly great experience, allowing a chance to eat and meet together just as the true meaning of Christmas. So pleased after the last three years for Christmas dinner, we did not meet my Dad because he was too far.

I had power of attorney for this lady and was also a friend. The treatment she received throughout her 20-month stay here was exemplary; the staff were invariably kind and attentive to her, which was mirrored in the way that I was received and treated on my visits to the home. Everywhere was spotless, and the facilities were excellent. She always said to me she couldn't believe how lucky she felt to be here and that every request was met promptly and with kindness. An all-around excellent home, and I particularly appreciated the level of communication with me throughout her stay.

My partner was admitted to Surrey Hills last march (2021) at the time I was a bit apprehensive, but I needn't have been, the manager and staff are all brilliant and caring and my partner seems quite happy there ( in his own way) I keep saying I am going to book myself in there.

Looking forward to the new decor and furniture in Mum's room, plus the garden furniture.

On the occasions my wife has phoned and booked our visits, one lady has always been most polite and accommodating. He always seems to be groomed and clean. Two members of staff seem very caring and give us an update on his well-being. The home is clean, and every resident appears to be quite happy. Qe have seen the food menu, which is good and am told there are things to keep everyone interested.

My mum entered Surrey Hills in late January 2020 and sadly passed away in the nursing home in early December 2020. Her experience (and mine) of her life in the home was fundamentally affected by Covid-19 pandemic conditions and restrictions. Understandably, this year has been marked by incredibly difficult conditions and loss for so many people, particularly those living in care homes, and we were no exception. Nevertheless, I am extremely grateful to the management and all staff for the loving care and support they provided to my mum throughout those ten months of her stay, and also to me during the last two weeks of her life. My impression of the home is of a compassionate and caring environment for older people with nursing care needs. In my view, it has a relaxed and inclusive management approach, yet best practice is never compromised. My warmest thanks and appreciation to all staff, I shall never forget you.

Our aunt, who was 99 years of age, was admitted to Surrey Hills care home back in March 2020. With the Covid virus stopping visits to see our aunt meant that we have only seen her about five times since March. My partner and I found the management team and all their carers couldn't have done more to make her stay more comfortable, they were very professional and caring towards us and our aunt, right up to her short time stay, till she passed away on December 2nd. We found Surrey Hills to be a very happy and clean home, the best I've seen, so a big thank you to all the staff and especially the management team for their kind and professional attitude. Many thanks, a fine example of how a home should be run.