
I am extremely grateful to the management and all staff for the loving care and supportHelen H(Daughter of Resident/Service User)

The staff and management are always kind and treat mum with great dignitySharon M(Daughter of Resident/Service User)

Staff are always approachable and helpful. There is a real 'homely' atmosphereJanet T(Daughter of Resident/Service User)

I am extremely grateful to the management and all staff for the loving care and supportHelen H(Daughter of Resident/Service User)

The staff and management are always kind and treat mum with great dignitySharon M(Daughter of Resident/Service User)

Staff are always approachable and helpful. There is a real 'homely' atmosphereJanet T(Daughter of Resident/Service User)

Situated in the quiet village of Wormley, Surrey Hills is a 19th-century Victorian country manor that overlooks acres of natural beauty and is a privately owned care home, providing nursing care for 45 older people with dementia.
Acquired by CHD Living in 1989, Surrey Hills is located next to the famous King Edward's school, and is adjacent to its sister home, Surrey Heights, which was the former country home of novelist...
Care Provided by Surrey Hills
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Contact Surrey Hills to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- CHD Living Ltd
- Private Owned
Person in charge
- Kensey O'Hara(Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: -1
Room Information
- Single Rooms (29)
- Couples/Companion Rooms (8)
- Single Rooms with ensuite Wet Room (2)
Surrey Hills Reviews (32)
Surrey Hills has a Review Score of 9.5 (9.451) out of 10, based on 12 reviews in the last 2 years.
Over all time Surrey Hills has 32 reviews.
Mum has been at Surrey Hills for nearly 3 years now and is very happy/settled there most of the time. She spent time in hospital last year, which was quite distressing for her, but she settled back in the home quite quickly. The staff and management are always kind and treat mum with great dignity and are also very kind and caring towards my concerns about mum and if any problems arise they are very quick to address them.
Thank you once again to the manager and her fantastic staff.
Myself and my family can't believe how quickly mum has settled in. We were able to choose the room we felt most suitable for mum. Mum was able to bring along her own furniture and all personal belongings. On the day mum moved in shelves, pictures etc were put up in mum's room to help mum settle quickly. Mum has also had a birthday since arriving and a beautiful cake was made for her. Staff are always approachable and helpful. There is a real 'homely' atmosphere. An activities coordinator has recently been appointed and many future activities and outings are planned. I believe the home wishes to work together with residents and families to ensure consistent well-being is met.
The environment is more like a domestic home, and a lot of credit has to go to the manager. The manager is extremely caring and genuinely passionate in her dealings with staff and family visitors and especially in her sympathetic handling and care of the residents in her charge. I cannot recommend this residential home enough. A big thank you to the manager and all of her staff.
My mother went into Surrey Hills only 1 week ago, after 9 weeks in hospital where she got very depressed. I was very worried about how she would settle in but I really didn't need to. The staff are all so lovely, kind and helpful and nothing is too much trouble. My Mum has said she is happy there and is improving with her mobility, eating and is generally happy. It has been the best move I think.
Mum had been in hospital for 9 weeks and the change in her in the short time of her being in your home is amazing. I can't thank you all enough I am sure mum is going to be very happy with you.
My mother moved into Surrey Hills in January 2018 after living in another care home and then a period in psychiatric care due to her Alzheimer's. We are very happy with everything associated with Surrey Hills. The staff are lovely and friendly, are always available for a quick chat and most importantly, mum settled in very well. The home is extremely clean and well decorated, with good facilities. The staff are well geared up to dealing with people with dementia (mum now has advanced dementia and they cope with her very well) and my sister and I are extremely happy with the service and care provided at Surrey Hills.
My husband has been at Surrey Hills since July 2017. He is well looked after and seems to be very fond of all the staff and carers. He enjoys his food and seems fairly content most of the time. Never asks to come home.
Two years ago my Dad came to this home and each time I am more and more impressed. The staff look after the residents so well, that even when I visit they are so respectful to the families. Anything you require they will do for you. They always keep you informed about everything from the family resident to what is going on in the home. But apart from that, I am so happy that my Dad of 91 fits in so well and he is happy.
The Home is always spotless but most importantly the residents are looked after with respect. Communication was brilliant, always kept informed. The staff are always welcoming and polite.
Sadly my mother in law has now passed, but we know she had the best care, and will always remember the staff with much fondness. Thank you.
Extremely lucky to have my wife resident here. The management and staff are first class, which gives me peace of mind over her care. My wife has been here five years and the care and compassion have been of the highest standard. I just can't thank them enough.
Thank you Surrey Hills.
I have full confidence that she is being cared for in a warm and friendly environment and I know that she is very happy there.
I am also very reassured that a member of staff will be in contact if there are any concerns over mum's health or wellbeing.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 15 Aug 2024
Whether it was strawberries and cream in front of Wimbledon, marvelling at the Olympic athletes in Paris, or following the Three Lions in their effort to win the European Championships,...
There are no upcoming events for Surrey Hills.
Awards / Recognitions (1)
- 30 Jan 2026Recipient: CHD Living Ltd
Meet the Team (1)

Meet our Manager, a passionate healthcare professional dedicated to delivering high-quality care and supporting our team at Surrey Hills.
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