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Abbey House Residential Care Home

20/22 Albert Road, Bexhill-on-Sea, East Sussex TN40 1DG
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It has a special feeling of being a big familyL S(Daughter-in-law of Resident/Service User)
Abbey House Residential Care Home, Bexhill-on-Sea
They have made my parents feel very welcomeD H(Daughter of Resident/Service User)
Abbey House Residential Care Home, Bexhill-on-Sea
Abbey House Residential Care Home, Bexhill-on-Sea

At Abbey House Care Home, great care starts with warmth, familiarity, genuine human connection and a very supportive and homely environment.

Abbey House offers a calm, friendly and welcoming environment where residents are treated with dignity, kindness and respect every day. Staff are proud to provide personalised residential and dementia care in a setting that feels comfortable, relaxed and truly homely.

As a smaller home, staff and management are able to get...  

Care Provided by Abbey House Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,370 - £1,370£1,369 - £1,370
Residential Dementia Care£1,370 - £1,370£1,370 - £1,370

This is the Self Funded rate, we accept funded clients with client contribution top up

Contact Abbey House Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Louise Rumble(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (23)

Visiting

  • Visitors welcome at any reasonable time.

Parking

  • There is on street parking in Albert Road and the De La Warr Pavilion car park is located at the end of the street, with reasonable parking charges.

Abbey House Residential Care Home Reviews (21)

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9.3

Abbey House Residential Care Home has a Review Score of 9.3 (9.334) out of 10, based on 8 reviews in the last 2 years. Over all time Abbey House Residential Care Home has 21 reviews.

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Showing 21 reviews matching selected criteria
Review from Andrew B (Son of Resident) published on 20 July 2026 Submitted via Postal Card
Overall Experience
I cannot fault any of the staff I meet. Everyone is always cheerful + caring.

I can't always get in, but keep in contact via the social media messaging group. There is always something happening for the residents, from Bingo + movie night to music therapy + exercise. In my eyes, a great job done by all!

Reply from Alexander Bragg, Area Manager at Abbey House Residential Care Home

Thank you for your positive review, the team, Louise and Jas will be pleased to read it. We are pleased that you feel everyone does a great job.

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Review from C P (Daughter of Resident) published on 20 July 2026 Submitted via Website
Overall Experience

The staff are all very good, especially the Deputy Manager and Manager. They have lots of social activities, for residents to partake in. I cannot fault the service. The communication/updates between management and next of kin is very good.

Reply from Alexander Bragg, Area Manager at Abbey House Residential Care Home

Thank you for your review, the team will be pleased to hear of the positive feedback. Please do speak to Louise to let us know about suggestions to improve the other areas, it would be greatly appreciated.

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Review from Janet S (Wife of Resident) published on 6 May 2026 Submitted via Postal Card
Overall Experience
We could not ask for a better service all staff were very helpful, pleasant and showed a caring nature.

The manger and deputy were very professional when visiting our home to do the assessment for my husband. I had no questions at the end, due to them covering so much. When I was visiting it was a nice welcoming atmosphere in the home.

Reply from Alexander Bragg, Area Manager at Abbey House Residential Care Home

Thank you for your review, we are pleased to read about your positive experiences at Abbey House.

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Review from P B (Son-in-law of Resident) published on 15 December 2025 Submitted via Postal Card
Overall Experience

Our family has been incredibly impressed with the exceptional care provided at this home. From the moment you walk through the door, you can feel the warmth, respect and genuine compassion. The staff consistently go above and beyond their duties, nothing feels like too much trouble. They take the time to truly know each resident, listen and make every day meaningful. The home is always spotless, fresh and welcoming with delicious, well presented food that caters to the individual tastes and dietary needs. There is also a wonderful variety of activities that keep residents engaged and socially connected. Your never just a visitor, you're part of a supportive community knowing our loved one is safe, happy and valued gives peace of mind that you can't put a price on.

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Review from Karen T (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card
Overall Experience

My father, who was previously independent, had a fall and is now unable to walk. So, with a heavy heart, it was agreed between us that he needed residential care. Abbey House has made the transition easy and have treated him with kindness and respect. Every time I raise a health concern, the management have already actioned a solution which is a huge relief! Location great as Dad can't be wheeled far and everything is on their doorstep for when we take him out. We can phone and visit any time. All staff are friendly and accommodating.

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Review from Jenny G (Daughter of Resident) published on 23 July 2025 Submitted via Postal Card
Overall Experience

My mum has been at Abby House for over 6 months now and I couldn't be happier with the care provided. The staff, especially the manager and deputy manager, go above and beyond. The communication is excellent and I never worry about my mum's care as I know she is in safe hands. Mum's settled in very well, takes part in all the activities and really loves it there.

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Review from Rose C (Daughter-in-law of Resident) published on 12 June 2025 Submitted via Postal Card
Overall Experience

Greeted with lovely welcome to the home, Mum was shown around with us. Also given telephone number if we need to check or ask anything. Messaging group to see photos of activities doing. One of the staff has been fantastic in helping me with anxiety, with a personal touch and contact. All staff have been supportive to mum and care with being away from her home, also, son who was very ill.

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Review from C P (Daughter of Resident) published on 21 March 2025 Submitted via Postal Card
Overall Experience

My mum stayed here for two weeks respite. The only reason I rated Satisfactory for cleanliness is because some parts of home the paint work could do with a lick of paint & freshening up. The staff were all lovely & Deputy most helpful. Received photos of mum partaking in activities and she looked happy & relaxed. Food looked & smelt good. Would happily send mum here again.

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Review from D H (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

The staff here are amazing, really kind and helpful. They have made my parents feel very welcome and will do anything they can to help. They are very thorough and organised taking a lot of worry away from me. Communication is excellent. They are always polite and happy to help.

Reply from Jenny Miles, Owner at Abbey House Residential Care Home

Thank you so much for your review and valuable feedback. We will of course look at those areas with fewer stars!

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Review from L S (Daughter-in-law of Resident) published on 12 January 2024 Submitted via Website
Overall Experience

My mother-in-law has been in Abbey House for nearly 2 years now. She went in during Covid, as she had had a fall and broke her hip and arm and was then unable to return to her previous care home as she was no longer mobile. She is bedbound and has dementia, but is extremely happy at Abbey House, she enjoys the food and loves the staff who all care for her so well and truly meet all her needs. They are amazing and always include her in lots of activities that are run in the home. They come up with so many things to make her time enjoyable. They have had coloured moving lights in her room for her to watch. She even had a pony visit her in her room at Christmas! And she loves the house cat that can often be found fast asleep on her windowsill! Abbey House is a small care home, the staff have all been there for a long time. It has a special feeling of being a big family and we are truly lucky to have found the best care home with so much love for the residents.

Reply from Jenny Miles, Owner at Abbey House Residential Care Home

Thank you for your lovely feedback and review. The staff and management do their utmost to enable our residents to lead a positive life at Abbey House.

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Review from Paula S (Daughter of Resident) published on 28 November 2023 Submitted via Postal Card
Overall Experience

We contacted Abbey House as my mum needed to go into repsite for a couple of weeks. Two of the staff came out quickly to assess my mum and then she went in for repsite within a few days. On arriving the staff were so friendly and welcoming, we had a tour of the home and Mum was shown to her room. Most days there were some activities, sadly Mum did not feel well enough to join in but she did join in for Bingo! It is a small care home with a family feel and lovely staff.

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Review from Maureen T (Resident / Service User) published on 6 October 2023 Submitted via Postal Card
Overall Experience

I have been treated alright here. The staff are always helpful if I need anything. I like the food here. I am happy here, it is very friendly and welcoming.

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Review from David L (Resident / Service User) published on 19 May 2023 Submitted via Postal Card
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Satisfactory.

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Review from Eve B (Respite Resident) published on 17 February 2023 Submitted via Postal Card
Overall Experience

Made very welcome. Staff are helpful and friendly. Had a problem with cold room though small plus no carpet. Food was very good but was cold most of the time.

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Review from F R (Daughter-in-law of Resident) published on 13 January 2023 Submitted via Website
Overall Experience
My father-in-law was taken into hospital from Abbey House earlier in December. The care given by staff whilst he was ill and waiting for the ambulance was exceptional.
They showed care and concern, keeping in touch with me and talking to Dad whilst in hospital.
He is still weak but due to the wonderful caring staff at Abbey House, is able to go back home, rather than spending more time in hospital to recover and gain his strength back.
They have installed a hospital-type bed and agreed to help mobilise him and make all the necessary referrals.

The staff at the hospital have sung their praises too as often homes refuse to take residents back, so thank you Abbey House, for your care and support for Dad.

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Review from V W (Resident / Service User) published on 4 February 2022 Submitted via Postal Card
Overall Experience

I have been let down in other establishments so often, soul destroying. Finally, I am settled, happy.

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Review from Gwen S (Resident / Service User) published on 26 May 2021 Submitted via Postal Card
Overall Experience

I came to Abbey House as my memory got extremely poor. I have been here for 15 months now. I feel safe and I don't get scared when I get muddled and forget things as the staff are always there to help. I love my room; it is upstairs which is good for me as I am quite fit for 89 and enjoy walking about. The house is run like a big family which I feel very part of. I enjoy the company of all the other residents and we do get on and help each other where we can as we all have our different 'drop offs!' that come with old age. We join in the activities and we have a lovely, sheltered garden to sit and walk in. When we can go out we go to the seafront for coffee or ice cream. The thing that you never know until you get old is 'how scary life can become but by being in Abbey House I'm not scared anymore and I have been able to enjoy life again. Thank you to our manager and all her staff.

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Review from Mark H (Son of Resident) published on 7 May 2021 Submitted via Website
Overall Experience

I know this is early to write a review, but I felt I needed to put in writing how thankful I am to the management at Abbey House. Over the last few weeks, they have worked tirelessly to sort out accommodating my Mum who is ninety and has complex needs. Mum had been in hospital for a month after having a fall in her previous care home where she lived for over 5 years and was quite mobile. Sadly, as she broke her right hip and right arm in two places, they said they couldn’t have her back as she was no longer mobile! I didn’t know where to turn and then a friend suggested Abbey House. I spoke to them and they said they were happy to speak with the hospital to see what was needed to take her. After working hard with community services, Mum is now at Abbey House and seems totally content, I have managed to see her, and she said the carers are very kind and give you chocolate biscuits! Thank you so much Abbey House, you are much appreciated.

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Review from Margaret B (Resident / Service User) published on 5 December 2019 Submitted via Postal Card
Overall Experience

It's been a very content experience.

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Review from John B (Son of Resident) published on 4 December 2019 Submitted via Website
Overall Experience

My mother was a resident here for several years until her death in May 2019. The care she received here was second to none and the staff always went the extra mile to make her life as happy as possible. The home managers always kept me fully informed of Mums day to day health and well being.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 December 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Upcoming Events

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (2)

Louise Rumble
Louise RumbleJob Title:Registered ManagerJoined: 2005

Hi my name is Louise Rumble and I am the registered manager of Abbey House. At Abbey House our aim is to provide a safe and caring home for our cleints, families and staff. Together with my team we ensure our residents are treated with kindness, dignity and respect as individuals. Without my team we could not deliver the best quality care we give. I am compassionate, caring and enjoy being a hands on manager when needed to meet the needs of our clients. I always put the needs of our clients and my staff first. I have an open door policy and am always there when needed if its by phone, knock on the door in person for all our clients, their families and my staff.

Jasmine James
Jasmine JamesJob Title:Assistant ManagerJoined: 2021

Hi, my name is Jasmine James and I am the Assistant Manager at Abbey House. I feel as if I am part of a great family at Abbey House.

At Abbey House, I and my team aim to provide a safe and happy home for our clients and their families. Clients are always treated with care, compassion and commitment. Abbey House is an amazing care home where clients always receive person-centred care and are always put first

Frequently Asked Questions about Abbey House Residential Care Home

What types of Care is Abbey House Residential Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abbey House Residential Care Home have?

There are 23 Single Rooms.

What are the Facilities & Services at Abbey House Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Abbey House Residential Care Home to the centre of Bexhill-on-Sea?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbey House Residential Care Home to verify any information. View our terms and conditions. Abbey House Residential Care Home has an Enhanced Service -more info.