Berry Pomeroy

26/28 Compton Street, Eastbourne BN21 4EN
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9.5 36 Reviews
  • Berry Pomeroy, Eastbourne
Berry Pomeroy is a dual Victorian house that has been lovingly converted to suit the challenges of residential care.

Homely features and comfortable furnishings can be tailored to residents' choice, while there are spacious lounge and dining areas, a private garden and a summerhouse.

Assisted bathing helps clients with mobility issues and all care provision is well-thought through to suit the individual. The home also looks to uphold Christian values.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 25 Service Users

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Owner

  • Berry Pomeroy Home For Elderly People

Person in charge

  • Karen Sinnott (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (1)

Berry Pomeroy Reviews (36)

9.5

Berry Pomeroy has a Review Score of 9.5 (9.519) out of 10, based on 7 reviews in the last 2 years.
Over all time Berry Pomeroy has 36 reviews.

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Date Published
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Review from J V (Respite Resident) assisted by family/friend published on 30 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my stay. The food was good. The carers were excellent. They did everything that I wanted from them. My room was very comfortable and clean.
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Review from P D (Respite Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the main, care and understanding of people in care very obvious here, most important, plus nourishing food that depends on the cook or how much she has to spend.
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Review from Sally L (Granddaughter of Resident) published on 30 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my grandmother received at Berry Pomeroy was excellent. The staff could not do enough for her and were genuinely caring about all aspects of her health and well being. All her needs were met to an extremely high standard which was second to none. I would definitely recommend this care home.
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Review from June F (Daughter of Resident) published on 27 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who is 99 years old, broke her arm and came to Berry Pomeroy 16/11/2016 after spending 3 weeks in hospital. When she arrived, she was unable to do anything so as you can see from my remarks we are delighted with the care and commitment that the complete team at Berry Pomeroy show and give
to the residents. My mother is so happy and contented that she has decided to sell her flat and move into Berry Pomeroy permanently which is a peace of mind for her children. When I say 'night night' to Mum, I know she is going to be well looked after.
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Review from Michelle F (Granddaughter of Resident) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly home. Staff always smiling and helpful to my gran. Plenty going on to entertain the residents and give them stimulation. Gran says food is good and very varied.
Can't thank you to the team enough knowing they are looking after my gran when the family are not there.
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Review from Kathleen H (Resident) published on 11 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With only eight months experience I can say that I am very happy here. The care is kind, personal and generally excellent. I enjoy the various activities. The food, I must admit, is not "perfect" but it is generally good and imaginative and I very much appreciate the hot drinks etc in between meals.
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Review from Anne (Daughter of Resident) published on 15 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff really stood out for us with their smiles, support, helpfulness and going the extra mile. Mum stayed for respite for three weeks and everyone bent over backwards to make the stay as good as possible at a difficult time for time for us. We really appreciated the friendliness and flexibility
of the manager and nothing was too much trouble. It is a great location near the sea with nice local shops just opposite.
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Review from Margaret S (Niece of Resident) published on 23 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our auntie was admitted to Berry Pomeroy in July. She was met from the taxi by staff and was immediately welcomed which was very important to us as we were unable to be with her as it was organised quickly. She has settled well there and is very happy with the care she has been given and is obviously
very fond of the staff. We have been welcomed when we visit her. We were delighted to see how improved she was when we visited. She had her sparkle back, was much more mobile, independent and much more lucid, remembering much more. We are very pleased with the care she is getting. All the staff are really caring and friendly.
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Review from Linda H (Daughter of Resident) published on 18 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident at Berry Pomeroy in 2005, at the age of 90. During this time I was living overseas, so it was really good to know that she was being so well looked after. Each time we came home, she would praise the attitude of the staff who responded well to her various needs, and sometimes
her odd requests!! Consequently, after she died nine years later, and my aunt needed respite care at Christmas and I had no hesitation in recommending Berry Pomeroy. Unfortunately, my aunt wasn't well, but once again the staff rose to the occasion, and BP became her permanent home. She has now been there twenty months and we the family have been delighted to see how happy she is, and how well she has responded to BP's care. A big thank you to all concerned.
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Review from Anne L (Daughter of Resident) published on 13 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring. The rooms are always very clean and tidy.
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Review from Phyllis S (Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been in Pomeroy 14 months. Until 3 months ago all was very good. owing to staff shortages standards have fallen. We never see managers, carers are very good and work hard, both cooks seem to have left so have supply people in. My breakfast is very good, lunch could be changed more often, veg
terrible, suppers are poor. Although shortage of staff, apart from this I wouldn't want to go anywhere else. I think managers could do more, both are leaving as pregnant.
Reply from Mrs Gemma Chareka, Regsitered Manager at Berry Pomeroy

A meeting with Resident has recently been conducted to discuss current changes and concerns relating to staffing. Berry Pomeroy continues to meet the recommended staff ratio, this does mean at times employing outside agencies to support our current long serving staff members to avoid pressure and maintain high standards. Management do their utmost to run an safe and efficient home, this does sometimes mean we are not able to be on the floor as much as we would like, but we do conduct an open door policies which allows both staff and Residents to approach us at any time. A new Manager has now been appointed and has commenced induction with the current Manager, we are confident she will be a great asset to the home considering her past knowledge as the Registered Manager for 5+ years at Berry Pomeroy.

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Review from B B (Son of Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mother's care appears to be very good with the care staff knowing her needs well. The home is always clean and odourless. Menus are varied.
We have been concerned that there have been staff shortages but this hasn't affected our mother's care.
The bigger concern is that the registered manager
and deputy manager are both leaving in May. We have also had a new finance manager in January and a new activities lady joined this month. One of the reasons for choosing this home was the small turnover of staff. Hope this is only a blip, not a trend!!
Reply from Mrs Gemma Chareka, Regsitered Manager at Berry Pomeroy

The Management team are aware of the apprehension regarding both the Registered Manager and Deputy Manager going on maternity leave at the same time, we have tried to settle concerns by keeping family members and resident informed as much as possible by meetings and letters. A new replacement manager has already started induction with the current Manager, she has good knowledge of the homes policies and procedures as she previous worked as the Registered Manager here at Berry Pomeroy, we feel this is an asset rather than a negative. We hope this will provide continuity and reassurance for all those concerned.

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Review from B D (Son of Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I, on our last visit, found my mother happy, and well looked after. Her key worker and all the carers are friendly and attentive to her needs. Her room was clean and tidy as was the bathroom.
The menu was a good selection with alternatives. She is always helped by a carer as she has a
zimmer to the dining room for meals. There is a list in her room for daily activities if she wishes to attend, she is checked on regularly, and staff are always friendly and cheerful.
If she has a fall or is unwell, I am always contacted by phone, which gives me and my wife peace of mind.
My mother will have been in Berry Pomeroy, four years this coming May. She is very happy, well looked after. I am extremely grateful to the managers.
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Review from Daphne W (Niece of Resident) published on 24 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt received excellent care, delivered with kindness, patience and professionalism.
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Review from Alan F (Relative of Resident) published on 23 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A small, friendly and well run care home. Good food, lots of activities for residents, first class care. Excellent location, near sea front, theatres and tennis.
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Review from Pam W (Daughter of Resident) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a carer for my 91 year old mother and use Berry Pomeroy for respite care about three times a year. My mother looks forward to her time there and the staff always make her welcome. The manager is extremely helpful and I have total confidence in leaving mum in their care while I am on holiday.
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Current Review Score: 9.5 (9.519)

Overview of Review Score

The Review Score of 9.5 (9.519) out of 10 for Berry Pomeroy is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for Berry Pomeroy is calculated as follows: ( (70 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Berry Pomeroy is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Karen

Karen Sinnott

Job Title: Registered Manager Joined: 2023

Karen was appointed Registered Manager in February 2023.


She has achieved NVQ 5 in Health and Social care management and has had a career in community nursing.

Nicole

Nicole Pollard

Job Title: Care Manager Joined: 2016

Nicole has been the care manager since February 2023.


She previously worked as the deputy and registered manager until 2009 and returned to the registered manager position in 2016. Nicole has the registered managers award.

Julie

Julie Winter

Job Title: Senior carer Joined: 2004

Julie is one of the Home’s senior care staff and has been employed at Berry Pomeroy since November 2004. She holds her NVQ Level 3. She ensures the welfare of the Residents in every aspect of their lives, administers daily medication and promotes independence and nutrition

Louise

Louise Carrig

Job Title: Carer Joined: 2000

Louise has been a dedicated member of the care team since September 2000. She assists Residents daily with personal care and emotional support. Louise holds an NVQ Level 2

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