Berry Pomeroy

On entry to the building, light, no smell, airy and pleasant staff. As a resident, all staff were kind, caring and friendly. The managers helped by sorting appointments, doctor, medication. social services etc. The bedroom was spacious, airy and ensuite, cleaned each day. Washing done and I felt safe. The food excellent, a varied choice, some with a drink. Lots of social activities in lounges. Visitors are made welcome. it is a good Christian rest home.

Our 93 year old friend needed urgent help when his flat caught fire and he was made homeless in a matter of minutes! Berry Pomeroy staff were able to offer accommodation that same day. All the staff were kind and daring, offering support and comfort to a distressed and confused elderly gentleman. I cannot thank them enough. The Manager was brilliant.

I enjoyed my stay. The food was good. The carers were excellent. They did everything that I wanted from them. My room was very comfortable and clean.

In the main, care and understanding of people in care very obvious here, most important, plus nourishing food that depends on the cook or how much she has to spend.

The care my grandmother received at Berry Pomeroy was excellent. The staff could not do enough for her and were genuinely caring about all aspects of her health and well being. All her needs were met to an extremely high standard which was second to none. I would definitely recommend this care home.

My mother, who is 99 years old, broke her arm and came to Berry Pomeroy 16/11/2016 after spending 3 weeks in hospital. When she arrived, she was unable to do anything so as you can see from my remarks we are delighted with the care and commitment that the complete team at Berry Pomeroy show and give to the residents. My mother is so happy and contented that she has decided to sell her flat and move into Berry Pomeroy permanently which is a peace of mind for her children. When I say 'night night' to Mum, I know she is going to be well looked after.

Can't thank you to the team enough knowing they are looking after my gran when the family are not there.

With only eight months experience I can say that I am very happy here. The care is kind, personal and generally excellent. I enjoy the various activities. The food, I must admit, is not "perfect" but it is generally good and imaginative and I very much appreciate the hot drinks etc in between meals.

The staff really stood out for us with their smiles, support, helpfulness and going the extra mile. Mum stayed for respite for three weeks and everyone bent over backwards to make the stay as good as possible at a difficult time for time for us. We really appreciated the friendliness and flexibility of the manager and nothing was too much trouble. It is a great location near the sea with nice local shops just opposite.

Our auntie was admitted to Berry Pomeroy in July. She was met from the taxi by staff and was immediately welcomed which was very important to us as we were unable to be with her as it was organised quickly. She has settled well there and is very happy with the care she has been given and is obviously very fond of the staff. We have been welcomed when we visit her. We were delighted to see how improved she was when we visited. She had her sparkle back, was much more mobile, independent and much more lucid, remembering much more. We are very pleased with the care she is getting. All the staff are really caring and friendly.

My mother became a resident at Berry Pomeroy in 2005, at the age of 90. During this time I was living overseas, so it was really good to know that she was being so well looked after. Each time we came home, she would praise the attitude of the staff who responded well to her various needs, and sometimes her odd requests!! Consequently, after she died nine years later, and my aunt needed respite care at Christmas and I had no hesitation in recommending Berry Pomeroy. Unfortunately, my aunt wasn't well, but once again the staff rose to the occasion, and BP became her permanent home. She has now been there twenty months and we the family have been delighted to see how happy she is, and how well she has responded to BP's care. A big thank you to all concerned.

The staff are very caring. The rooms are always very clean and tidy.

I have been in Pomeroy 14 months. Until 3 months ago all was very good. owing to staff shortages standards have fallen. We never see managers, carers are very good and work hard, both cooks seem to have left so have supply people in. My breakfast is very good, lunch could be changed more often, veg terrible, suppers are poor. Although shortage of staff, apart from this I wouldn't want to go anywhere else. I think managers could do more, both are leaving as pregnant.

The bigger concern is that the registered manager and deputy manager are both leaving in May. We have also had a new finance manager in January and a new activities lady joined this month. One of the reasons for choosing this home was the small turnover of staff. Hope this is only a blip, not a trend!!

My mother will have been in Berry Pomeroy, four years this coming May. She is very happy, well looked after. I am extremely grateful to the managers.

My aunt received excellent care, delivered with kindness, patience and professionalism.

A small, friendly and well run care home. Good food, lots of activities for residents, first class care. Excellent location, near sea front, theatres and tennis.

I am a carer for my 91 year old mother and use Berry Pomeroy for respite care about three times a year. My mother looks forward to her time there and the staff always make her welcome. The manager is extremely helpful and I have total confidence in leaving mum in their care while I am on holiday.