Eastbourne Grange

My friend is very happy here. He is treated with enormous respect, and the management and staff are wonderful with him.

If you read other reviews on this home from may you can see that the weeks after there were so many outstanding reviews made 5 star looks very fake .take it from us don't put your relative in this home read cqc reports. My mother in law is now in a outstanding home in Eastbourne and we'll looked after. We have letters and emails to back this up now in solicitor hands.

My Mum has been at Eastbourne Grange for nearly 1 1/2 years. I visit several times a week and am impressed by the care received. Staff are always cheerful and welcoming and they really do care, going out of their way to accomodate Mum's needs, especially since her fall. There are activities every day in the lounge and the management are keen to offer the best experience and care for all residents. The introduction of the suggestion box and reminder notices are a bonus, asis the dedicated activities team. I cannot praise the staff highly enough, and I see that further improvements are afoot. A big thank you to the Manager. You are much appreciated!

Really happy with care my mother is receiving. All staff are always caring and very friendly. My mother is really happy. Shes always clean, and the care she is receiving is always of a very high standard. The care home is always clean, smells fresh. The staff always work hard to include the residents with activities and keep them active.

When I visited today, my friend was in her third & by far the best room ever! Lovely light spacious & they are even adapting the bathroom making it into a wet room to help with accessibility following a fall & replacement hip operation. This home & it's most precious resource, the staff, are excellent!

My mum's been at Eastbourne Grange now for 4 1/2 years and right from day 1 the staff and management have been so supportive & open. Mum has been so happy there and I now she is loved & looked after like a member of the family. In fact I had a conversation with a longstanding member of staff who said exactly that. The residents are treated like their own aunt or uncle. It's a very friendly atmosphere and you can feel the fun waiting to burst out when their lovely environment helpers burn up. We were very lucky to find teh place and although its relatively small its always busy. Love you all.

Since being admitted in 2023, my partner, who has vascular dementia, has been extremely well cared for. Eastbourne Grange is small enough to be homely & the level of care, patience of staff & delicious home-cooked food exceptional. My own health has improved knowing he is in such good hands.

Very good.

Very good staff & facilities they do a lot with all residents cant fault the staff for anything great place to be at.

My mother in law is very well looked after and feels at home here. The staff are kind, helpful and friendly. They care for each resident, nothing is too much trouble. communication between the staff and us is brilliant. There's a lovely garden to enjoy and many activities to get involved with. There's no agency staff, so the staff and residents know each other, which puts my mother in law at ease. The rooms are very nice, the whole home is clean.

I'm always welcomed by name which makes me feel part of the family at Eastbourne Grange. Mum is always well cared for. They ensure she is clean, presentable and nicely groomed. All of the staff are friendly and know mum well. The care home is kept clean, tidy and smelling nice.

Eastbourne Grange Care Home is an exceptional place. My mum loves it, she feels safe and happy. The management and staff deal with everything promptly and efficiently. They are all the most caring and kind staff and management. They provide activities and entertainment all the time, and my mum is thriving, she is never bored. Highly recommend for anyone needing care and happiness.

I love this home, all staff and management are really, really lovely and helpful. Our relative is password-protected, which we have to give every time, otherwise we can't get in. Great service, staff amazing.

The home is lovely, and the staff are amazing, so friendly and helpful. The staff have a great relationship with the residents. We couldn't be happier with this home.

The staff take very good care of me and are always there when I ring. I don't remember, but I understand that they took extra special care of me after my fall. They take great care to provide meals that I like, taking into account my allergies, and I generally enjoy my food. We now have something going on every day, and I particularly enjoy quiz sessions, exercises and entertainment. The management always do their best to make sure I'm safe and comfortable, as do the staff.

My Mother went into this home on the 7th November 2025 in room 19 from day one the Manager said there were activities she lied activities did not start until April 2026 on Bank holiday Monday the 25th May 2026 my Mother sustained head and arm injuries and the senior carer did not inform us till 1pm that day and nobody saw anything before hand in relation how my Mother sustained the injuries! I replied have you called 111 or 999 to inform them to get my Mother checked over, he replied did you want me to do that?? So I instructed him to do this immediately then asked have you called Adult Social Care Mental health? he replied would you like me to call them I responded and said Yes definitely without question I called 111 at 14.11 and he had not informed them I called the home back at 15.13 and the 111 team advisor told me to call 999 and called them at 15.22 they advised an Ambulance had been allocated and it was on its way, looking back on the CQC Regarding this home quite shocking!

A really well led home through the deputy manager and her team of staff. When our dad needed more help than we could give him, Eastbourne Grange became his home from home for 2 1/2 years until he needed specialist lifting equipment and more nursing care elsewhere. I cannot fault the team who were happy, attentive to dad's changing needs, kind, caring and highly professional. We were always kept well informed. A home to be proud of.

Eastbourne Grange is very professionally run. I found it to be welcoming, friendly and incredibly homely. Dad spent 3 years here. The respect, care, patience and understanding was second to none. Dad was encouraged to play his guitar and sing (his passion) until he became unable to do so. The continuity of the staff was invaluable in building trust, recognition and stability. Well done and thank you to everyone involved in providing exceptional care. You are 'simply the best'!

Management and staff are welcoming, friendly and caring. They are always ready to listen and have gone out of their way to accommodate Mum's dietary likes and dislikes in particular and to keep us informed of Mum's bath days and upcoming activities, as Mum gets anxious if she doesn't know what is happening. Mum is very happy there. They were absolutely marvellous in helping her to move to a larger room recently. Staff work extremely hard and are very respectful in allowing Mum the independence that she needs. Mum looks forward to the activities and hopes there will be more in the future. Managing residents with dementia is very challenging but staff remain cheerful and there is a lovely family atmosphere in the home.

My overall experince of the staff of Eastbourne Grange was very positive. All of them had wonderful empathy and compassion for the inmates. I could not fault them.