Eastbourne Grange

2 Grange Gardens, Blackwater Road, Eastbourne BN20 7DE
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9.4 28 Reviews
  • Eastbourne Grange, Eastbourne
Eastbourne Grange provides quality living, dining and caring services delivered by fully trained staff. The home features double and single rooms, all with en-suite facilities.

The food at the home is home-cooked and caters for all dietary requirements. The home a warm, friendly and privately-owned residential care home with 25 beds.
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Care Provided by Eastbourne Grange

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1400
  • Self-Funded Residential Dementia Care: £1200 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1400

Standard fees include all elements of personal care. Also included are all meals (which are all freshly cooked on the premises daily), refreshments throughout the day, laundry, cleaning of rooms, bed changing, calls made to other professionals ie GP's nurses etc.
The home's policy on top ups for local authority funded residents is for the family to top up any shortfall to meet the lowest room rate.
Facilities not included in the rates are hairdressing, chiropody, and newspapers.

The price(s) shown are provided by the care home. Contact Eastbourne Grange for full pricing details and T&Cs.

Contact Eastbourne Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Eastbourne Grange to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Eastbourne Grange Ltd
  • Privately Owned

Person in Charge

  • Glenys Patrick (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (15)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (15)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • Visiting can be throughout the day, however ask visitors to please avoid meal times if possible.

Parking

  • Small car park at front of the building plus roadside parking.

Eastbourne Grange Reviews (28)

9.4

Eastbourne Grange has a Review Score of 9.4 (9.377) out of 10, based on 19 reviews in the last 2 years.
Over all time Eastbourne Grange has 28 reviews.

Overall Experience
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Date Published
  • 28
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Reviewer Connection to Eastbourne Grange
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Total of 28, showing 21-28
Review from Stephen B (Friend of Resident) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found care for three relatives or friends over recent years. This was the first time I have used Eastbourne Grange. I was super impressed by the lovely, kind and caring atmosphere at Eastbourne Grange. Accommodation is comfortable and clean. The food is well made. Medical help is professional
and effective. But without a doubt, this care home's strengths come from the management and the lovely staff. My friend loved it here and I always felt happy that they were being looked after.
Reply from Glenys Patrick, Manager at Eastbourne GrangeThank you for your review it is greatly appreciated. I am fortunate to have an amazing team who do an amazing job. Caring from the heart, creating a lovely homely atmosphere. Thank you again.
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Review from S S (Resident) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy to write this review. As a long-standing resident, I have seen very many improvements over time. With good and stable management and an excellent and caring team, the home is well-run and has a peaceful and happy atmosphere, with excellent care. The food is freshly cooked, with very
good choices, to meet all needs and by two very good and friendly cooks. The owner and manager always seeks to make any improvements possible. Thank you to everyone, your hard work does not go unrecognised!
Reply from Glenys Patrick, Manager at Eastbourne GrangeThank you, that is so kind of you to say and it is really lovely of you to share your experience with others.
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Review from Janet M (Daughter of Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has spent twenty one months in this care home. The staff and manager have been amazing in showing kindness, compassion, understanding and patience in caring for my mum. They have not only supported Mum, but have been there for our family. I can't thank them enough. The food is freshly cooked
every day, there is a mid-morning drink and biscuit and tea and cake is offered in the afternoons. Activities are available without outsiders also offering entertainment.
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Review from Christopher P (Son of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Eastbourne Grange care home for about one and a half years. I have always been very happy with the care she receives; it is always very clean and tidy, the food is home-cooked and good, my mother always enjoys it. A new manager has taken over, and it is even better than
before; she always has time to talk to myself or my family and answer any concerns we have in a very friendly manner. All the staff are very friendly and polite. My mum recently turned 100-years-old; all the people at the home made it a great day. On behalf of myself and all my family, thank you.
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Review from Margaret P (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Eastbourne Grange Care Home for almost 18 months.   The quality of care she receives has always been excellent with home-cooked food that she loves and it is always spotlessly clean and always smelling fresh. Recently a new manager has taken over running the home and
as you can imagine we, the family were more than a little worried that the care would slide. However how wrong we were to worry if anything the ambiance of the home is still wonderful, if not better. It is an exceptionally calm place with wonderful staff, most of whom are new to Eastbourne Grange since the new manager was appointed, and are wonderful caring people. Well done to you all!  I would recommend Eastbourne Grange with honesty and with no doubts. I and my family are so pleased that my mum has a place there


 

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Review from Jim T (Son of Resident) published on 5 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had to go into a care home at very short notice following frequent falls in her sheltered housing apartment and recovery in hospital. I was given three care homes to visit and view. Eastbourne Grange was the first we viewed, completely unannounced, and was so pleased, we took a room for Mum immediately.
My mum is still very independent, and the staff took great care in ensuring she settled in. Her care and treatment since that day, has been brilliant. All the staff are wonderful, and as I live some hours away, it is a great comfort and reassurance that my mum is getting such great care. I can't praise Eastbourne Grange enough.
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Review from Bernard G (Son of Resident) published on 5 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident at this care home now for over six years and is happy and content with both the environment she lives in and the quality of the care she receives. My visits to the home are always made welcome by the staff, and I am hoping to meet with the newly appointed manager on my
next visit. Like all care homes, they run on a tight budget, and if there is anything they could do more, it would be to provide more staff, although they cope very well. I am sure that this is typical of most care homes.
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Review from Niki G (Friend of Resident) published on 5 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Eastbourne Grange offers a home from home environment. The management and staff are very welcoming, friendly and always go the extra mile to make sure needs are met. I would definitely recommend Eastbourne Grange to friends or family who require respite care or even long term.
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Current Review Score: 9.4 (9.377)

Overview of Review Score

The Review Score of 9.4 (9.377) out of 10 for Eastbourne Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.452 for Eastbourne Grange is calculated as follows: ( (173 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (20 Very Poors x 1) ) ÷ 228 Ratings = 4.452
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Eastbourne Grange is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (5)

Glenys

Glenys Patrick

Job Title: Registered Manager Joined: 2016

Glenys has been a Manager for 16 years in the care industry and has been The Manager of Eastbourne Grange for 10 years.
She started in the care industry in 2000 where she worked for East Sussex County Council as a carer then worked her way up to Manager gaining her Level 3 in health and social Care and her Level 4 in Leadership and Management.

Muhammad

Muhammad Bilal

Job Title: Senior Care Assistant Joined: 2022

Muhammad is a Senior Care Assistant who has been sponsored by Eastbourne Grange. Muhammad has been with us since October 2022. He is currently undertaking his Diploma Level 5 in Leadership and Management and is very near completion.
He is an absolute asset to Eastbourne Grange, always eager to learn new skills.


Muhammad has taken the lead on medication ordering and carrying out medication competencies for other members of staff. Also, Muhammad has taken on some more managerial roles, which help with his Level 5 Diploma.

Zain

Zain Ullah

Job Title: Carer/Team Leader Joined: 2022

Zain is a carer/team leader who has been sponsored by Eastbourne Grange. Zain has been with us since early 2022.


He is keen to learn new skills and is trained in administering medication for all our lovely residents. He is proving to be a strong Team Leader.


Zain is undertaking his Diploma Level 3 in Health and Social Care.
He is a very popular member of the team and is always willing to help.

Ilona

Ilona Marzec

Job Title: Care Assistant Joined: 2016

Ilona is originally from Poland. She has worked at Eastbourne Grange for over 10 years.
She is an experienced carer and gives 100% and more to all the residents. Ilona has been a senior carer but decided she preferred the one-to-one interaction with residents on a daily basis, so she decided to be a carer.

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Emma Shapcott

Job Title: Head Cook Joined: 2021

Emma started here as a weekend cook and has progressed to full-time head cook. She is brilliant at what she does, cooking wholesome meals for our lovely residents, ensuring that their different dietary needs are adhered to. Emma also makes some amazing cakes and desserts. And for special occasions, does an amazing buffet with celebration cakes. Emma holds her Level 3 Award in Food Safety for Catering (RQF)

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastbourne Grange to verify any information. View our terms and conditions. Eastbourne Grange has an Enhanced Service - more info.