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Eastbourne Grange

2 Grange Gardens, Blackwater Road, Eastbourne, East Sussex BN20 7DE
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Eastbourne Grange, Eastbourne
Eastbourne Grange, Eastbourne
Eastbourne Grange, Eastbourne

Eastbourne Grange provides quality living, dining and caring services delivered by fully trained staff. The home features double and single rooms, all with en-suite facilities.

The food at the home is home-cooked and caters for all dietary requirements. The home a warm, friendly and privately-owned residential care home with 25 beds.

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Care Provided by Eastbourne Grange

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,400£1,200 - £1,400
Residential Dementia Care£1,200 - £1,400£1,200 - £1,400
Standard fees include all elements of personal care. Also included are all meals (which are all freshly cooked on the premises daily), refreshments throughout the day, laundry, cleaning of rooms, bed changing, calls made to other professionals ie GP's nurses etc.
The home's policy on top ups for local authority funded residents is for the family to top up any shortfall to meet the lowest room rate.

Facilities not included in the rates are hairdressing, chiropody, and newspapers.

Contact Eastbourne Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Eastbourne Grange Ltd
  • Private Owned

Person in charge

  • Glenys Patrick (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (15)
  • Couples/Companion Rooms (5)
  • Single Rooms with ensuite Wet Room (15)
  • Couples/Companion Rooms with ensuite Wet Room (5)

Visiting

  • Visiting can be throughout the day, however ask visitors to please avoid meal times if possible.

Parking

  • Small car park at front of the building plus roadside parking.

Eastbourne Grange Reviews (29)

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9.3

Eastbourne Grange has a Review Score of 9.3 (9.337) out of 10, based on 19 reviews in the last 2 years. Over all time Eastbourne Grange has 29 reviews.

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Showing 29 reviews matching selected criteria
Review from T B (Friend of Resident) published on 18 August 2026 Submitted via Website
Overall Experience
I am a friend of the service user - who has been here nearly 4 years, and can confirm that this is an excellent Home.

My friend is very happy here. He is treated with enormous respect, and the management and staff are wonderful with him.

Reply from Glenys Patrick, Manager at Eastbourne Grange
Thank you so much for you lovely heartfelt review. It means a great deal to us that your friend is happy at Eastbourne Grange and feels respected, valued and well cared for.

Our residents' happiness, dignity and wellbeing are at the heart of everything we do, and we are so pleased that this is...  

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Review from James S (Relative of Resident) published on 15 July 2026 Submitted via Website
Overall Experience
My mother in law was in this home from 7th November 2025 till 28th may 2026
On the last day she moved out we paid her final bill at the bank .
Then in june we get a bill for £329-19 and recorded delivery post plus emails saying we owe this money. We get in touch with adult social care and the social worker tells us we can only pay once from the same week as my mother in law is on LA rates.
She contacted the manager and told her that you can't charge twice for same period.
Up to now we have not had email letter or phone call saying sorry or apologise disgusting on them.

If you read other reviews on this home from may you can see that the weeks after there were so many outstanding reviews made 5 star looks very fake .take it from us don't put your relative in this home read cqc reports. My mother in law is now in a outstanding home in Eastbourne and we'll looked after. We have letters and emails to back this up now in solicitor hands.

Reply from Glenys Patrick, Manager at Eastbourne Grange
Thank you for taking the time to share your feedback. We are sorry to read that you feel disappointed with your experience and that this situation has caused you concern.
We would like to reassure you that the matters you have raised have been thoroughly investigated.

We are sorry if you feel...  

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Review from N I (Daughter of Resident) published on 10 July 2026 Submitted via Postal Card
Overall Experience

My Mum has been at Eastbourne Grange for nearly 1 1/2 years. I visit several times a week and am impressed by the care received. Staff are always cheerful and welcoming and they really do care, going out of their way to accomodate Mum's needs, especially since her fall. There are activities every day in the lounge and the management are keen to offer the best experience and care for all residents. The introduction of the suggestion box and reminder notices are a bonus, asis the dedicated activities team. I cannot praise the staff highly enough, and I see that further improvements are afoot. A big thank you to the Manager. You are much appreciated!

Reply from Glenys Patrick, Manager at Eastbourne Grange
Thank you so much or your kind and thoughtful review.

It really means a great deal to us to hear how happy you are with your mum's care, especially as you visit so regularly and see first-hand the support she receives. We are delighted that our team's kindness, cheerfulness and commitment to...  

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Review from Matthew G (Son of Resident) published on 7 July 2026 Submitted via Postal Card
Overall Experience

Really happy with care my mother is receiving. All staff are always caring and very friendly. My mother is really happy. Shes always clean, and the care she is receiving is always of a very high standard. The care home is always clean, smells fresh. The staff always work hard to include the residents with activities and keep them active.

Reply from Glenys Patrick, Manager at Eastbourne Grange
Thank you very much for your kind review. We are delighted to hear that you are happy with the care your mother is receiving.

It is especially reassuring to know that she feels happy, comfortable and well cared for, as her wellbeing is always our highest priority. Your comments about our team...  

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Review from M H (Friend of Resident) published on 7 July 2026 Submitted via Website
Overall Experience
My friend Thistle has been in this lovely home for almost a year now. I remember how kind the staff were helping to move her in as I helped my friend Thistle's daughter Nancy (who doesn't have a car therefore made moving very difficult) with all her things. We are always offered a drink & help with anything when we visit & staff are always kind caring friendly & professional. They adapt food catering for individual preferences & accept recipes & homemade food I bring in to entice Thistle to eat. They listen actively, take on board ideas & adapt their practise & provision according to helpful suggestions. They take onboard advice & act upon it swiftly which my friends appreciate.

When I visited today, my friend was in her third & by far the best room ever! Lovely light spacious & they are even adapting the bathroom making it into a wet room to help with accessibility following a fall & replacement hip operation. This home & it's most precious resource, the staff, are excellent!

Reply from Glenys Patrick, Manager at Eastbourne Grange
Thank you so much for you kind and thoughtful review. It truly means a great deal to us that you have taken the time to share your experience.

We are delighted to hear that Thistle has settled well into life at Eastbourne Grange and that both you and her family feel welcomed and supported. Moving...  

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Review from Teresa S (Daughter of Resident) published on 7 July 2026 Submitted via Postal Card
Overall Experience

My mum's been at Eastbourne Grange now for 4 1/2 years and right from day 1 the staff and management have been so supportive & open. Mum has been so happy there and I now she is loved & looked after like a member of the family. In fact I had a conversation with a longstanding member of staff who said exactly that. The residents are treated like their own aunt or uncle. It's a very friendly atmosphere and you can feel the fun waiting to burst out when their lovely environment helpers burn up. We were very lucky to find teh place and although its relatively small its always busy. Love you all.

Reply from Glenys Patrick, Manager at Eastbourne Grange
Thank you so much for your truly kind and heartfelt review. It means a great deal to us that your mum has been happy at Eastbourne Grange for the past four and a half years, and that you have felt supported and reassured from the very beginning.

We are especially touched by your words about our...  

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Review from C M (Partner of Resident) published on 7 July 2026 Submitted via Postal Card
Overall Experience

Since being admitted in 2023, my partner, who has vascular dementia, has been extremely well cared for. Eastbourne Grange is small enough to be homely & the level of care, patience of staff & delicious home-cooked food exceptional. My own health has improved knowing he is in such good hands.

Reply from Glenys Patrick, Manager at Eastbourne Grange
Thank you so much for your thoughtful and heartfelt review. It truly means a great deal to us to hear that your partner has been so well cared for since joining Eastbourne Grange.

We are especially pleased that you feel the homely atmosphere , dedication and patience of our team have made a...  

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Review from D H (Sister-in-law of Resident) published on 7 July 2026 Submitted via Postal Card
Overall Experience

Very good.

Reply from Glenys Patrick, Manager at Eastbourne Grange

Thank you very much for your fives star review. We really appreciate your kind feedback and are delighted that you rate all aspects of our care so highly. Our team works hard to provide a safe, comfortable, and supportive environment for all our residents, so it's wonderful to know this is being recognised

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Review from Daren H (Brother of Resident) published on 2 July 2026 Submitted via Postal Card
Overall Experience

Very good staff & facilities they do a lot with all residents cant fault the staff for anything great place to be at.

Reply from Glenys Patrick, Manager at Eastbourne Grange
Thank you very much for your kind review. We truly appreciate your positive feedback about our staff and facilities.
Our team is dedicated to providing a high standard of care creating a welcoming, engaging environment for all our residents, so it's wonderful to hear this is being recognised. Your comments mean a great deal and will be shared with the team.

Thank you again for your support

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Review from Alison S (Daughter-in-law of Resident) published on 2 July 2026 Submitted via Postal Card
Overall Experience

My mother in law is very well looked after and feels at home here. The staff are kind, helpful and friendly. They care for each resident, nothing is too much trouble. communication between the staff and us is brilliant. There's a lovely garden to enjoy and many activities to get involved with. There's no agency staff, so the staff and residents know each other, which puts my mother in law at ease. The rooms are very nice, the whole home is clean.

Reply from Glenys Patrick, Manager at Eastbourne Grange
Thank you so much for your kind and thoughtful review. we are delighted to hear that your mother in law feels at home with us and is happy in our care.

Our team takes great pride in providing warm, supportive and person-centred environment, so it's wonderful to know that our staff's kindness,...  

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Review from James S (Son of Resident) published on 2 July 2026 Submitted via Postal Card
Overall Experience

I'm always welcomed by name which makes me feel part of the family at Eastbourne Grange. Mum is always well cared for. They ensure she is clean, presentable and nicely groomed. All of the staff are friendly and know mum well. The care home is kept clean, tidy and smelling nice.

Reply from Glenys Patrick, Manager at Eastbourne Grange

Thank you so much for taking the time to write a review about us, always lovely to hear what we are doing right and also what may need improving. Thank you again for such a lovely review.

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Review from Margot F (Daughter of Resident) published on 30 June 2026 Submitted via Postal Card
Overall Experience

Eastbourne Grange Care Home is an exceptional place. My mum loves it, she feels safe and happy. The management and staff deal with everything promptly and efficiently. They are all the most caring and kind staff and management. They provide activities and entertainment all the time, and my mum is thriving, she is never bored. Highly recommend for anyone needing care and happiness.

Reply from Glenys Patrick, Manager at Eastbourne Grange

Thank you for a beautiful review, you are so kind. I am so pleased that your mum is so happy here, she certainly adapted to change very quickly and appears to love all that is going on around - joining in with activities - an amazing lady.

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Review from M F (Relative of Resident) published on 30 June 2026 Submitted via Postal Card
Overall Experience

I love this home, all staff and management are really, really lovely and helpful. Our relative is password-protected, which we have to give every time, otherwise we can't get in. Great service, staff amazing.

Reply from Glenys Patrick, Manager at Eastbourne Grange

Thank you for your lovely review. I am so pleased we were able to help in accommodating this lovely resident who is a joy and has absolutely blossomed since being here and made friends with everyone staff and residents.

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Review from Diane A (Relative of Resident) published on 30 June 2026 Submitted via Postal Card
Overall Experience

The home is lovely, and the staff are amazing, so friendly and helpful. The staff have a great relationship with the residents. We couldn't be happier with this home.

Reply from Glenys Patrick, Manager at Eastbourne Grange

Thank you. I am so pleased that you love our home; we do our best to make it feel homely and friendly. We are like one big happy family.

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Review from Thistle I (Resident / Service User) published on 30 June 2026 Submitted via Postal Card
Overall Experience

The staff take very good care of me and are always there when I ring. I don't remember, but I understand that they took extra special care of me after my fall. They take great care to provide meals that I like, taking into account my allergies, and I generally enjoy my food. We now have something going on every day, and I particularly enjoy quiz sessions, exercises and entertainment. The management always do their best to make sure I'm safe and comfortable, as do the staff.

Reply from Glenys Patrick, Manager at Eastbourne Grange

Thank you , what a lovely review. I will pass your comments on to all the staff

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Review from Michael W (Son of Resident) published on 22 June 2026 Submitted via Website
Overall Experience

My Mother went into this home on the 7th November 2025 in room 19 from day one the Manager said there were activities she lied activities did not start until April 2026 on Bank holiday Monday the 25th May 2026 my Mother sustained head and arm injuries and the senior carer did not inform us till 1pm that day and nobody saw anything before hand in relation how my Mother sustained the injuries! I replied have you called 111 or 999 to inform them to get my Mother checked over, he replied did you want me to do that?? So I instructed him to do this immediately then asked have you called Adult Social Care Mental health? he replied would you like me to call them I responded and said Yes definitely without question I called 111 at 14.11 and he had not informed them I called the home back at 15.13 and the 111 team advisor told me to call 999 and called them at 15.22 they advised an Ambulance had been allocated and it was on its way, looking back on the CQC Regarding this home quite shocking!

Reply from Glenys Patrick, Manager at Eastbourne Grange

Thank you for taking the time to share your feedback. We are committed to maintaining high standards of care and service, and we are sorry to hear that aspects of your experience did not meet your expectations. We continually strive to ensure that the support we provide is safe, respectful, and of the highest quality.

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Review from Dinah O (Daughter of Resident) published on 23 April 2026 Submitted via Postal Card
Overall Experience

A really well led home through the deputy manager and her team of staff. When our dad needed more help than we could give him, Eastbourne Grange became his home from home for 2 1/2 years until he needed specialist lifting equipment and more nursing care elsewhere. I cannot fault the team who were happy, attentive to dad's changing needs, kind, caring and highly professional. We were always kept well informed. A home to be proud of.

Reply from Glenys Patrick, Manager at Eastbourne Grange
Thank you for your review, it means a lot to me and the team. Your dad is a real character and is missed by us all.

Thank you

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Review from Jo G (Daughter of Resident) published on 23 February 2026 Submitted via Postal Card
Overall Experience

Eastbourne Grange is very professionally run. I found it to be welcoming, friendly and incredibly homely. Dad spent 3 years here. The respect, care, patience and understanding was second to none. Dad was encouraged to play his guitar and sing (his passion) until he became unable to do so. The continuity of the staff was invaluable in building trust, recognition and stability. Well done and thank you to everyone involved in providing exceptional care. You are 'simply the best'!

Reply from Glenys Patrick, Manager at Eastbourne Grange
Thank you
What a lovely review you have given us.

It was an absolute pleasure looking after your dad a very talented and interesting man , who is missed by us all.

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Review from N I (Daughter of Resident) published on 20 August 2025 Submitted via Website
Overall Experience

Management and staff are welcoming, friendly and caring. They are always ready to listen and have gone out of their way to accommodate Mum's dietary likes and dislikes in particular and to keep us informed of Mum's bath days and upcoming activities, as Mum gets anxious if she doesn't know what is happening. Mum is very happy there. They were absolutely marvellous in helping her to move to a larger room recently. Staff work extremely hard and are very respectful in allowing Mum the independence that she needs. Mum looks forward to the activities and hopes there will be more in the future. Managing residents with dementia is very challenging but staff remain cheerful and there is a lovely family atmosphere in the home.

Reply from Glenys Patrick, Manager at Eastbourne Grange

Thank you, what a lovely review. We are so pleased your mum has settled so well here at Eastbourne Grange and so quickly too.

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Review from James W (Son of Resident) published on 23 August 2024 Submitted via Postal Card
Overall Experience

My overall experince of the staff of Eastbourne Grange was very positive. All of them had wonderful empathy and compassion for the inmates. I could not fault them.

Reply from Glenys Patrick, Manager at Eastbourne Grange

Thank you for your kind words; it was an absolute pleasure looking after your mother, who was a delight. I am very proud of my team, and I will pass on your feedback to them all.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 December 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (5)

Glenys Patrick
Glenys PatrickJob Title:Registered ManagerJoined: 2016
Glenys has been a Manager for 16 years in the care industry and has been The Manager of Eastbourne Grange for 10 years.

She started in the care industry in 2000 where she worked for East Sussex County Council as a carer then worked her way up to Manager gaining her Level 3 in health and social Care and her Level 4 in Leadership and Management.

Muhammad Bilal
Muhammad BilalJob Title:Senior Care AssistantJoined: 2022
Muhammad is a Senior Care Assistant who has been sponsored by Eastbourne Grange. Muhammad has been with us since October 2022. He is currently undertaking his Diploma Level 5 in Leadership and Management and is very near completion.

He is an absolute asset to Eastbourne Grange, always eager to learn new skills.

Muhammad has taken the lead on medication ordering and carrying out medication competencies for other members of staff. Also, Muhammad has taken on some more managerial roles, which help with his Level 5 Diploma.

Zain Ullah
Zain UllahJob Title:Carer/Team LeaderJoined: 2022

Zain is a carer/team leader who has been sponsored by Eastbourne Grange. Zain has been with us since early 2022.

He is keen to learn new skills and is trained in administering medication for all our lovely residents. He is proving to be a strong Team Leader.

Zain is undertaking his Diploma Level 3 in Health and Social Care.

He is a very popular member of the team and is always willing to help.

Ilona Marzec
Ilona MarzecJob Title:Care AssistantJoined: 2016
Ilona is originally from Poland. She has worked at Eastbourne Grange for over 10 years.

She is an experienced carer and gives 100% and more to all the residents. Ilona has been a senior carer but decided she preferred the one-to-one interaction with residents on a daily basis, so she decided to be a carer.

Emma Shapcott
Emma ShapcottJob Title:Head CookJoined: 2021

Emma started here as a weekend cook and has progressed to full-time head cook. She is brilliant at what she does, cooking wholesome meals for our lovely residents, ensuring that their different dietary needs are adhered to. Emma also makes some amazing cakes and desserts. And for special occasions, does an amazing buffet with celebration cakes. Emma holds her Level 3 Award in Food Safety for Catering (RQF)

Frequently Asked Questions about Eastbourne Grange

What types of Care is Eastbourne Grange registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Eastbourne Grange have?

There are 15 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Eastbourne Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Eastbourne Grange to the centre of Eastbourne?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastbourne Grange to verify any information. View our terms and conditions. Eastbourne Grange has an Enhanced Service -more info.