Lime Tree House

Lewes Road, Ringmer, Lewes BN8 5ES
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9.8 52 Reviews
  • Lime Tree House, Lewes
Lime Tree House is a residential care home situated in the delightful village of Ringmer, East Sussex, a few miles from the historic town of Lewes.

Lime Tree House offers 24-hour care for all residents. All staff have regular in-house training, NVQ training and attend courses relevant to care of the elderly.

Lime Tree House has 30 bedrooms, all are ensuite. Lime Tree House has a pleasant lounge and dining room overlooking accessible gardens. The garden has a timber decking and well-maintained lawns, flower beds and trees.

They have their own catering staff and use local produce. They have weekly deliveries of fresh food by the local butcher/greengrocer.

Lime Tree House believe everyone is entitled to privacy, dignity and respect - and staff are aware that the needs of the residents are paramount.

Visitors are welcome except meal times. However, if you want to have meal with your relatives and friends, this can be accommodated in advance.

Fees are based on the bedroom of your choice.

For more information on staying in Lime Tree HouseCare Home please contact the home.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500

These prices are only a guideline, please contact Lime Tree House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Stacey Davis (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Self Funding only
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Please call the Lime Tree House main telephone number or email to arrange a visit.

Parking

  • On-site parking is available.

Lime Tree House Reviews (52)

9.8

Lime Tree House has a Review Score of 9.8 (9.771) out of 10, based on 11 reviews in the last 2 years.
Over all time Lime Tree House has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lime Tree House
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Review from Graham T (Son of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother entered the home two weeks ago. The staff have been wonderful and made her most welcome. In my mother's words, "I have no complaints".
Reply from Kim D'Alvarez, Home Services Administror at Lime Tree House

Thank you, Graham, for your kind words; your Mother is a wonderful addition to Lime Tree House. As always, we will share your positive review with the team.

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Review from Sana C (Great-granddaughter of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great-grandma lives in Lime Tree and although during the pandemic there wasn’t much to do, she and most of Lime Tree and have constant checkups. The staff also give the residents free time to spend alone or with friends. I think we are so lucky to have Lime Tree House.
Reply from Natalia Popa, Community Engagement Coordinator at Lime Tree House

Dear Sana,
Thank you for your kind words; in times like this means a lot to us. At Lime Tree House, we offer person-centred care and activities. Each individual is unique, and as such, we support and encourage decision making and independence. This is their home, and ultimately they can choose the way to be cared for with dignity and compassion. We are lucky to have such a dedicated team here at Lime Tree House.


A massive thank you from all of us.

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Review from David G (Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having lived at Lime Tree House for nearly 39 months, I have received the very best of personal care that a retired person can wish for.
This is a very comfortable and caring home with superb management and care staff who have given me both close friendship and encouragement in and human rights. This
home is giving me the highest of life in my autumn years.
Thank you Lime Tree House.
Reply from Natalia Popa, Community Engagement Coordinator at Lime Tree House

Dear David,
Thank you for your kind words and for taking the time to write this review. We are delighted to have you here at Lime Tree House and happy to know that our dedication and work makes a difference and supports your independence. Also would like to thank you on behalf of all our residents and staff for the great contribution you bring to other residents; always happy and ready to support other residents and staff.

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Review from C E (Son of Resident) published on 20 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff at Lime Tree to be extremely helpful. They are very easy to approach when trying to sort out problems with loved ones and are very respectful. In the short time my mother has been living there, she has received a huge amount of day to day medical treatment. They try very
hard to make sure that everyone's mental health is taken care of, arranging numerous activities weekly.
Reply from Julie McPhater, Care Home Manager at Lime Tree House

Thank you for your fantastic review - we are delighted that you have taken the time to share your thoughts! Thank you for all your proactive support of the care your mum receives here with us at Lime Tree House. Your words are so valuable to us as they reflect the service we provide and help us identify areas where we can improve. I will share this with the team, they'll be very happy.

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Review from C S (Daughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has lived at Lime Tree House for over 5 years now. The care given by the team at Lime Tree House is first class and, as Mum's frailty has increased over time, the support given to her and our family has adapted accordingly. Mum is well cared for and safe, she is looked after with dignity and respect
and she is relaxed and happy. Her, and family, wishes are sought, communication is good, there is a range of daily activities that Mum can get involved in should she choose to and her quality of life and choices are important to the team. Lime Tree House is very much Mum's 'home', not just the place where Mum lives. Thank you team.
Reply from Tracey Austin, Group Manager at Lime Tree House

Thank you for the glowing review. We really appreciate your comments and are happy we can be there for your mum. Lime Tree really is her home - we just work in it - and do all we can to give each of our residents a sense of independence and belonging. We're happy that comes across so clearly. Thanks again, I will pass on your comments to the team, it means so much to all of us to hear from relatives.

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Review from Chris L (Son of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Lime Tree House in January when her previous care home had to close. She is really happy. Lime Tree House have erected a visiting "pod" in the garden which enables me to see and talk to Mum through a perspex partition. She loves the staff and the care they provide, enjoys her meals and
is very happy with her accommodation. All of the staff I have spoken to are fabulous. I receive regular personal updates on planned activities. I cannot speak highly enough of Lime Tree House.
Reply from Tracey Austin, Group Manager at Lime Tree House

Thank you very much for your review. We really love hearing from relatives, and we're glad your mum is enjoying life here and happy we can try and include you in her life with the personal updates. Your mum is a joy to be around and we look forward to welcoming you back for another visit with her soon! Thanks again for your kind words, I will pass them onto the team.

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Review from Mavis B (Sister of Resident) published on 6 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find this a very well run care home. The staff are kind and helpful. There seems to be a genuine effort to involve residents in games, singing etc.
I find being able to talk to my sister quietly in one of the 3 lounges very restful and a bonus when they always offer me a cup of tea and a cake.
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Review from G P (Son of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident in this care home for nearly two years. At the ages of 99 to 101, he received good care and was very happy here. It was always a pleasure to visit a very friendly place.
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Review from Margaret C (Respite Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I needed respite acre following major surgery. The wonderful care I had exceeded all my expectations. Everything was excellent in every way. The kindness and care from the exemplary standard set by the managers were followed by every other person working in Lime Tree House. My husband and I were very
impressed by the number of times the managers walked the job.
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Review from Bryan C (Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am 82 and a half and disabled with my wife as my registered carer. She had to have a hysterectomy at short notice, so I lost my carer for a couple of weeks and going into short term care was appropriate for me.
I was overwhelmed by my treatment at Lime Tree it exceeded my expectations by a large
margin. When my time comes to needing permanent residential care Lime Tree House will be my first choice without a doubt.
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Review from N P (Son of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly recommended care home. Top-quality management and staff provided. An all-round professional care facility. Our father was considerably well cared for at Lime Tree House for two years with both respect and dignity. The staff are very personable and have a close rapport with all residents and family/friends.
Reply from Julieta Inguito, Registered Care Home Manager at Lime Tree House

The reviews are highly appreciated. We do our very best to give the care, respect, dignity and love for all service users we care for and to extend this to their loved ones. Thank you so much for the review. Happy home!

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Review from E O (Friend of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a long association with Lime Tree House, visiting a relation and various friends who have stayed there. The manager is very helpful and the staff team are all very kind and caring to the residents. They go out of their way to improve the quality of life for the people who are living there.
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Review from W V (Wife of Resident) published on 17 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident in Lime Tree House for about 2 years 2 months. He was very well cared for by the manager and care staff.
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Review from B M (Daughter of Resident) published on 17 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are exceptionally kind; no task is too much trouble, and always each aspect of care is carried out with a smile and professionalism.
I am delighted to have been able to move my mother into the holistic care of these wonderful people at Lime Tree House and we, as a family, will always look
back at the twelve weeks Mum was cared for here with huge gratitude and appreciation.
Mum was clearly very happy at Lime Tree House and enjoyed the friendliness and warmth of all who offer such outstanding love and care.
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Review from Edna P (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mother is very happy here. We find the atmosphere is welcoming and relaxed. It feels like a family home, not like an institution. The interior is attractive with a light and airy feel. The rooms are pleasant and the cleanliness is good. There is a very good relationship with families, who can come
and go and take their relatives out easily. The carers/staff are lovely, very attentive, friendly and helpful. Our mum receives excellent care and all necessary safety measures are provided. Good range of activities. The number of residents ideal, not too many or too few, each are appreciated and respected individually. Food and drink good and generous. The manager is excellent and generates a warm friendly ethos. All much appreciated.
Reply from Julieta Inguito, Registered Care Home Manager at Lime Tree House

We are one big family at Lime Tree House. We treated them individually with kindness, respect, love and care. The residents are important to us as well as their families. I am happy that the family feels that this is a family home. The trust and confidence given to us to care for their loved ones gave us the inspiration, courage and energy to do our job.

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Review from S P (Son of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has only been here for respite for 18 days and as I live in Derbyshire, I have only had two brief visits, to bring my mum in and to collect her today. My impressions personally and I believe from my conversations with mum, is that she has enjoyed and benefitted from being there.
Reply from Julieta Inguito, Registered Care Home Manager at Lime Tree House

Respite and long-term stay under our care makes no difference. They are all treated with kindness, respect, love and care. Members of the family are always welcome.

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Review from Ian B (Friend of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lime Tree House is a home from home for its residents. It’s a home, not a workplace. I have always been welcomed on my arrival at the home. From the manager cascading down, “CARE” is the optimum word towards the residents in their care. I would recommend Lime Tree House Residential Home.
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Review from Louie C (Daughter of Resident) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are pleasant, helpful and kind. For some, nothing is too much trouble. My mother is enjoying her stay.
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Review from Simon Y (Grandson of Resident) published on 20 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lime Tree House is run by an amazing team, I am so impressed by this amazing home and the care they provide. My grandfather is in such good hands. They have activities planned which are relevant and fun. Great food prepared on site and they even get taken to the cinema every so often. I highly recommend
this home and love visiting for lunch.
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Review from Jem H (Son of Resident) published on 28 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was easy to see that Lime Tree House was clean and comfortable and well maintained with plenty of facilities, but the most important thing was the staff and how they would treat her, which was not easy to know. In fact, I need not have worried; I have been delighted and constantly surprised at the
way she has been taken care of. The unfailing kindness and cheerfulness, day-in-day-out, has been way beyond professional. As my mother’s needs increased, you increased your support — but always managing to treat her as a person, not a patient. As the end approached, you supported my sister in every way, giving her the freedom to tend to my mother as she wanted, but also for making it possible for her to take a break now and then, knowing she could rely on you to watch over her. The people running Lime Tree House obviously intend it to be this way, which is wonderful, but the staff they have found have been truly amazing at doing it. I can only say thank you from the bottom of my heart.
Reply from Julieta Inguito, Registered Care Home Manager at Lime Tree House

The support, passion, attention, dedication and empathy of the staff always guide them to care for our loving residents. We will always be your extended family.

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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Lime Tree House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for Lime Tree House is calculated as follows: ( (105 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 131 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lime Tree House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Juliet

Juliet Inguito

Job Title: Head of Care Joined: 2009

I’ve been a part of the Southcare family for 17 years and have a high regard for the proprietors, both personally and professionally – they truly know how to care. The entire Southcare family and all of us at Lime Tree treat our residents like family and that extends to their loved ones as well. We do our very utmost to ensure they receive the best care. Most elderly ones do not like change and that’s why we like to offer our residents a home for life, hoping that Lime Tree House will always be their home, like a Home away from Home

Tracey

Tracey Ashdown

Job Title: Healthcare Assistant Joined: 2013

"Hi, my name is Tracey, and I am part of the amazing care team here at Lime Tree House. I joined the company nine years ago, and residents become my extended family.
What makes me happy? Knowing that I made the difference at the end of the day and that they are looked after well."

Kirsty

Kirsty Gladwish

Job Title: Laundry Assistant Joined: 2018

Hi, I'm Kirsty.


I have been working at Lime Tree House for 5 years, I absolutely love my job and love interacting with our Residents on a daily basis.


I take pride in making sure that our Resident's clothing is kept impeccable, ensuring buttons are intact, socks are paired and clothes are labelled as well as keeping bed linen crisp and towels fluffy.


Nothing is too much trouble for me I am here to help in any way I can.

Emily

Emily Swaine

Job Title: Head Housekeeper Joined: 2022

Hi, I'm Emily,


I started at Lime Tree House in March 2022 as Head Housekeeper, I take pride in my work and have built a strong team around me who supports me in the Housekeeping Department, keeping the home in high standards of cleanliness and following strict infection control procedures. Staff are always friendly and the thing I like about working at the home is being part of a dedicated team and also interacting with all our lovely residents.

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