Primary Care Categories
- Older Person Care
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- For a maximum of 75 Service Users
Other Care Provided
- Stroke
- Convalescent Care
Offering sea views, the Normanhurst is located on the seafront, by De La Warr Parade in Bexhill on Sea.
The Normanhurst complex, under the same ownership since 1968, consists of two homes on the same site: the Normanhurst Care Home and Normanhurst Nursing Home.
These homes provide residential and nursing care for the elderly, whether private or funded.
Care is tailored to suit the resident's individual needs, covering long-term, respite and palliative...
Offering sea views, the Normanhurst is located on the seafront, by De La Warr Parade in Bexhill on Sea.
The Normanhurst complex, under the same ownership since 1968, consists of two homes on the same site: the Normanhurst Care Home and Normanhurst Nursing Home.
These homes provide residential and nursing care for the elderly, whether private or funded.
Care is tailored to suit the resident's individual needs, covering long-term, respite and palliative care.
Residents can move between the homes if needed, being cared for without moving location, or having to re-organise their affairs. This helps to remove worries about changes in the future. Administration, housekeeping, food, etc., would remain unchanged.
Staff are very caring and well qualified and have in-depth knowledge and experience, but are always willing to have further training to keep up to date with new care methods, innovations and requirements of regulators.
Staff create a warm, friendly atmosphere, where residents feel safe and protected, and can live in dignity and comfort. Family and friends are always welcome.
All food is prepared by staff, using as much fresh produce as possible, and making sure that food is nutritious and tasty. A daily menu is offered with many options, and those with special dietary needs are catered for.
Two activities organisers arrange a wide variety of activities and outings, both on an individual and group basis.
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Care Provided by Normanhurst Residential Care Home
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Normanhurst Residential Care Home for full pricing details and T&Cs.
Contact Normanhurst Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Normanhurst
- Private Owned
Person in charge
- Elaine Payne (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1997
Room Information
- Single Rooms (59)
- Couples/Companion Rooms (8)
- Single Rooms with ensuite Wet Room (59)
- Couples/Companion Rooms with ensuite Wet Room (8)
Normanhurst Residential Care Home Reviews (35)
8.9
Normanhurst Residential Care Home has a Review Score of 8.9 (8.903) out of 10, based on 10 reviews in the last 2 years.
Over all time Normanhurst Residential Care Home has 35 reviews.
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Overall Experience
Date Published
Reviewer Connection to Normanhurst Residential Care Home
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Review from Caroline H (Daughter of Resident) published on 20 February 2023 Submitted via Website•
Overall Experience
My mum is so happy being looked after so well by the staff at the Normanhurst. She loves them as much as they love her. I live in Ireland and ring regularly. She constantly tells me how well she has been looked after and how the staff can't do enough for her.
Every time I am over for a visit, I...
My mum is so happy being looked after so well by the staff at the Normanhurst. She loves them as much as they love her. I live in Ireland and ring regularly. She constantly tells me how well she has been looked after and how the staff can't do enough for her.
Every time I am over for a visit, I see firsthand the care and kindness provided to all the residents.
Every time I am over for a visit, I see firsthand the care and kindness provided to all the residents.
The care is absolutely first-class, including all medical and personal needs. It is an absolute blessing to know Mum is so safe and happy.
↩Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home
Thank you for your review; we are really happy to hear that you and Mum are pleased with the service and that she feels very well looked after.
Review from Bob S (Son of Resident) published on 20 February 2023 Submitted via Website•
Overall Experience
Mum has been at the Normanhurst Residential Care Home for just over a year now. From the staff in reception, the carers day and night, to the office staff and the manager, Mum has received fantastic care and understanding. They all have such patience and always go that extra mile to make sure Mum...
Mum has been at the Normanhurst Residential Care Home for just over a year now. From the staff in reception, the carers day and night, to the office staff and the manager, Mum has received fantastic care and understanding. They all have such patience and always go that extra mile to make sure Mum is comfortable and has what she needs. It's been reassuring to me and my wife to see Mum settled and happy there. She loves that it's near the seafront, town and her friends and family. We too have found all the office staff and carers communication with us, brilliant. Thank you for looking after Mum so well!
↩Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home
Thank you for your lovely review of the home and especially your comments about the staff.
Review from Karen Q (Daughter of Resident) published on 13 February 2023 Submitted via Website•
Overall Experience
Always a welcome when I visit my mum, staff our lovely. This has been my mums home for five years and she loves it.
I wouldn't change anything there is, always lots of activities for her to join in and I join in sometimes as well. The menus change everyday and always a good choice.
Always a welcome when I visit my mum, staff our lovely. This has been my mums home for five years and she loves it.
I wouldn't change anything there is, always lots of activities for her to join in and I join in sometimes as well. The menus change everyday and always a good choice.
↩Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home
Thank you for your kind response. As always we look forward to welcoming you on your next visit.
Review from Emma F (Wife of Resident) published on 23 January 2023 Submitted via Website•
Overall Experience
Staff are always friendly when we visit. The activities and entertainment are very good. Nice families can join in also. The menu choices are fantastic and the cleanliness is very good. Communication is good between myself and the home.
Staff are always friendly when we visit. The activities and entertainment are very good. Nice families can join in also. The menu choices are fantastic and the cleanliness is very good. Communication is good between myself and the home.
↩Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home
We thank you for your review. As always, we look forward to welcoming you on your next visit.
Review from Tony W (Brother of Resident) published on 10 January 2023 Submitted via Website•
Overall Experience
Such a lovely place, with lovely care. Always made me welcome when I come to visit my sister. Really feels like it's all about the care, unlike other places I have visited. Very happy.
Such a lovely place, with lovely care. Always made me welcome when I come to visit my sister. Really feels like it's all about the care, unlike other places I have visited. Very happy.
↩Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home
We thank you for your continued support and as always look forward to welcoming you on your next visit.
Review from J C (Daughter of Resident) published on 9 January 2023 Submitted via Website•
Overall Experience
I couldn't be more pleased with the Normanhurst Residential Care Home and how all the staff there look after my mum so well. Her last few years living on her own were such a constant worry for me with her having frequent falls and taking too many meds and at risk from a thieving neighbour. Now I...
I couldn't be more pleased with the Normanhurst Residential Care Home and how all the staff there look after my mum so well. Her last few years living on her own were such a constant worry for me with her having frequent falls and taking too many meds and at risk from a thieving neighbour. Now I know she is always safe and very well looked after - and fed!
The communication from the staff to keep me abreast of Mum's health is also extremely good. I highly recommend the care home.
↩Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home
We thank you for your continued support and as always look forward to welcoming you on your next visit.
Review from Jane T (Friend of Resident) published on 9 January 2023 Submitted via Website•
Overall Experience
I've been coming here to see my friend four-five years now. If anyone were ever to ask me to recommend a care home I would put the Normanhurst Residential Care Home at the top of the list!
I've been coming here to see my friend four-five years now. If anyone were ever to ask me to recommend a care home I would put the Normanhurst Residential Care Home at the top of the list!
↩Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home
We thank you for your continued support and as always look forward to welcoming you on your next visit.
Review from Suzanne H (Daughter of Resident) published on 4 January 2023 Submitted via Website•
Overall Experience
The level and quality of the service continue to be at a high standard.
My mother is happy and feels secure in this warm and friendly environment.
My mother is happy and feels secure in this warm and friendly environment.
As always, the staff have made a special effort at Christmas time.
The level and quality of the service continue to be at a high standard.
My mother is happy and feels secure in this warm and friendly environment.
My mother is happy and feels secure in this warm and friendly environment.
As always, the staff have made a special effort at Christmas time.
↩Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home
We thank you for your continued support, and as always, look forward to welcoming you on your next visit.
Review from Stewart K (Son of Resident) published on 10 June 2019 Submitted via Website•
Overall Experience
Absolutely delighted to see my father so happy and well cared for in the Normanhurst.
The staff are wonderful: patient, kind and reassuring with occasional and entirely appropriate arm touches or hand-holding which are so reassuring for someone like my Dad who has Alzheimers.
Absolutely delighted to see my father so happy and well cared for in the Normanhurst.
The staff are wonderful: patient, kind and reassuring with occasional and entirely appropriate arm touches or hand-holding which are so reassuring for someone like my Dad who has Alzheimers.
Review from Pat K (Daughter of Resident) published on 19 December 2018 Submitted via Postal Card•
Overall Experience
My father has been living here for four years. He's happy and well cared for. Although he doesn't choose to join in many of the activities, he knows they are there for his enjoyment. He loves the fact that having given up his home, he has his own furniture here and can still live independently...
My father has been living here for four years. He's happy and well cared for. Although he doesn't choose to join in many of the activities, he knows they are there for his enjoyment. He loves the fact that having given up his home, he has his own furniture here and can still live independently within his means. He enjoys brief walks along there promenade and so this is situated ideally.
Whenever he is unwell or needs extra care, we know he is in good hands.
Review from V L (Sister of Resident) published on 10 October 2018 Submitted via Postal Card•
Overall Experience
I have found a warm and welcoming atmosphere over the last nine months when I have visited my sister on a regular basis. It has also been possible to have my lunch with her and the staff have been most accommodating.
All the staff are very approachable and some go out of their way to answer...
I have found a warm and welcoming atmosphere over the last nine months when I have visited my sister on a regular basis. It has also been possible to have my lunch with her and the staff have been most accommodating.
All the staff are very approachable and some go out of their way to answer inevitable questions which arise when adjustments have to be made by residents who come from their own private homes to live in community.
Review from Maureen F (Resident / Service User) published on 27 September 2018 Submitted via Postal Card•
Overall Experience
Friendly and caring staff. You are made welcome.
Friendly and caring staff. You are made welcome.
Review from Renate P (Sister of Resident) published on 1 August 2018 Submitted via Postal Card•
Overall Experience
Since I have been here I find the staff extremely helpful and friendly. The food is fine as I have a choice at all meal times.
Should I need help, there is someone here at the press of a button.
Since I have been here I find the staff extremely helpful and friendly. The food is fine as I have a choice at all meal times.
Should I need help, there is someone here at the press of a button.
Review from S F (Daughter of Resident) published on 1 August 2018 Submitted via Postal Card•
Overall Experience
The home is very friendly. The staff know all the residents and have time to talk to them. They always have things for them to do or entertainment coming in for them to enjoy. You can stay for lunch or tea with them. They are able to come and go as they want.
The home is very friendly. The staff know all the residents and have time to talk to them. They always have things for them to do or entertainment coming in for them to enjoy. You can stay for lunch or tea with them. They are able to come and go as they want.
Review from Viv L (Resident / Service User) published on 3 May 2018 Submitted via Review Postal Card•
Overall Experience
I feel very settled here. I'm glad I chose to come here. It's good that I can walk on the promenade a short way and see the sea from my bedroom window.
I feel very settled here. I'm glad I chose to come here. It's good that I can walk on the promenade a short way and see the sea from my bedroom window.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 May 2026Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
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Accreditations
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