Normanhurst Residential Care Home

De La Warr Parade, Bexhill-on-Sea TN40 1LB
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9.5 31 Reviews
  • Normanhurst Residential Care Home, Bexhill-on-Sea
Offering sea views, the Normanhurst is located on the seafront, by De La Warr Parade in Bexhill on Sea.

The Normanhurst complex, under the same ownership since 1968, consists of two homes on the same site: the Normanhurst Care Home and Normanhurst Nursing Home.

These homes provide residential and nursing care for the elderly, whether private or funded.

Care is tailored to suit the resident's individual needs, covering long-term, respite and palliative care.

Residents can move between the homes if needed, being cared for without moving location, or having to re-organise their affairs. This helps to remove worries about changes in the future. Administration, housekeeping, food, etc., would remain unchanged.

Staff are very caring and well qualified and have in-depth knowledge and experience, but are always willing to have further training to keep up to date with new care methods, innovations and requirements of regulators.

Staff create a warm, friendly atmosphere, where residents feel safe and protected, and can live in dignity and comfort. Family and friends are always welcome.

All food is prepared by staff, using as much fresh produce as possible, and making sure that food is nutritious and tasty. A daily menu is offered with many options, and those with special dietary needs are catered for.

Two activities organisers arrange a wide variety of activities and outings, both on an individual and group basis.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 75 Service Users

Other Care Provided

  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1045 – £1445
  • RESPITE Self-Funded Residential Care: £1045 – £1445

These prices are only a guideline, please contact Normanhurst Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Victoria Willard (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (8)

Normanhurst Residential Care Home Reviews (31)

Total of 31, showing 21-31
9.5

Normanhurst Residential Care Home has a Review Score of 9.5 (9.505) out of 10, based on 10 reviews in the last 2 years. Over all time Normanhurst Residential Care Home has 31 reviews.

Overall Experience

  • 30
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Date Published

31
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Review from Tony W (Brother of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely place, with lovely care. Always made me welcome when I come to visit my sister. Really feels like it's all about the care, unlike other places I have visited. Very happy.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

We thank you for your continued support and as always look forward to welcoming you on your next visit.

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Review from J C (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be more pleased with the Normanhurst Residential Care Home and how all the staff there look after my mum so well. Her last few years living on her own were such a constant worry for me with her having frequent falls and taking too many meds and at risk from a thieving neighbour. Now I know
she is always safe and very well looked after - and fed!
The communication from the staff to keep me abreast of Mum's health is also extremely good. I highly recommend the care home.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

We thank you for your continued support and as always look forward to welcoming you on your next visit.

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Review from Jane T (Friend of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been coming here to see my friend four-five years now. If anyone were ever to ask me to recommend a care home I would put the Normanhurst Residential Care Home at the top of the list!

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

We thank you for your continued support and as always look forward to welcoming you on your next visit.

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Review from Suzanne H (Daughter of Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level and quality of the service continue to be at a high standard.
My mother is happy and feels secure in this warm and friendly environment.
As always, the staff have made a special effort at Christmas time.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

We thank you for your continued support, and as always, look forward to welcoming you on your next visit.

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Review from Stewart K (Son of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted to see my father so happy and well cared for in the Normanhurst.


The staff are wonderful: patient, kind and reassuring with occasional and entirely appropriate arm touches or hand-holding which are so reassuring for someone like my Dad who has Alzheimers.

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Review from Pat K (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living here for four years. He's happy and well cared for. Although he doesn't choose to join in many of the activities, he knows they are there for his enjoyment. He loves the fact that having given up his home, he has his own furniture here and can still live independently within
his means. He enjoys brief walks along there promenade and so this is situated ideally.
Whenever he is unwell or needs extra care, we know he is in good hands.

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Review from V L (Sister of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found a warm and welcoming atmosphere over the last nine months when I have visited my sister on a regular basis. It has also been possible to have my lunch with her and the staff have been most accommodating.
All the staff are very approachable and some go out of their way to answer inevitable
questions which arise when adjustments have to be made by residents who come from their own private homes to live in community.

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Review from Maureen F (Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff. You are made welcome.

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Review from S F (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very friendly. The staff know all the residents and have time to talk to them. They always have things for them to do or entertainment coming in for them to enjoy. You can stay for lunch or tea with them. They are able to come and go as they want.

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Review from Renate P (Sister of Resident) assisted by family/friend published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been here I find the staff extremely helpful and friendly. The food is fine as I have a choice at all meal times.


Should I need help, there is someone here at the press of a button.

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Review from Viv L (Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very settled here. I'm glad I chose to come here. It's good that I can walk on the promenade a short way and see the sea from my bedroom window.

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Current Review Score: 9.5 (9.505)

Overview of Review Score

The Review Score of 9.5 (9.505) out of 10 for Normanhurst Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.838 for Normanhurst Residential Care Home is calculated as follows: ( (99 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 117 Ratings = 4.838

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.667 Points relating to the number of positive Reviews for Normanhurst Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 10 Positive Reviews ÷ 15 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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