Prideaux House

21 Prideaux Road, Eastbourne BN21 2ND

Prideaux House is a detached, Edwardian home situated over three floors accessible by chair lift. The home benefits from a large, accessible, landscaped rear garden which includes a decked area for seating along with a raised planting area.

The home provides 24-hour care for older people with dementia. The aim is to create and maintain a secure, relaxed, happy and homely environment. An extensive, highly trained team of staff support all the needs of the residents.

The philosophy is to encourage, motivate and enhance the well-being of residents. Carers achieve this by an extensive programme of activities, which aims to stimulate the mind and body.

Prideaux House welcomes any enquiries and recommends that you visit to discuss and view facilities and meet the team.

Owner: Prideaux House Care Ltd

Person in charge: Denise Argent (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 16

Shared Rooms: 2

Rooms with ensuite WC: 4

Weekly Charges Guide: Personal Care Single £650 – £895 , Personal Care Shared (per person) £600 – £650 (These prices are only a guideline, please contact Prideaux House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Prideaux House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Prideaux House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Prideaux House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.61 for Prideaux House is calculated as follows: ( (77 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 118 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Prideaux House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Prideaux House has a Review Score of 9.6 (9.610) from 10 Reviews


Average Ratings

  • Excellent
    6
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Prideaux House?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Prideaux House

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • more

Very impressed with the level and standard of care my mother received. The staff are great and incredibly caring and give her all the support she needs. I'm also reassured by the level of safety and security. I know she is emotionally and physically safe.

How likely would you be to recommend Prideaux House? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

Denise Argent, Manager at Prideaux House responded to this review on 29 Jan 2018:

Thank you for your kind review.

A great deal of care and effort is given in order for residents to live as comfortable and "normal" a home-life as is possible. The staff are kind, understanding and patient.

How likely would you be to recommend Prideaux House? Extremely Likely

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Average Rating:   4.5 out of 5

Always a friendly welcome from the staff and offered a drink on arrival. The building has been newly decorated and looks fabulous, very inviting for residents and visitors. The staff were so kind and efficient with my uncle, a great team of lovely people. I would highly recommend this home. The garden is beautiful and set up for their needs.

How likely would you be to recommend Prideaux House? Extremely Likely

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Average Rating:   5 out of 5

Denise Argent, Manager at Prideaux House responded to this review on 25 Jan 2018:

Sue
Thank you for your wonderful review, it's glad to know that you felt we looked after your uncle well.

Prideaux House was suggested by clients of mine who had family members being cared for. It's a great responsibility to act on a POA and place someone into a home and I have received a lot of support from the staff and management throughout the process. Updates are frequent and I get the feeling each time I visit, that they really know my client and are doing the best for her despite the challenges I know she presents. I particularly like their 'can do' attitude and that friends can visit easily and times out are facilitated, rather than blocked.

How likely would you be to recommend Prideaux House? Extremely Likely

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Average Rating:   4.9 out of 5

Mother moved in April because Prideaux House could cope with her needs far better than a residential home. The staff are very caring and kind and have seen her through a difficult period for all whilst she settled. She is now a different person, trying to make conversation and there is now a spark in her eyes. The room is bright and airy and the facilities appear to be good.

How likely would you be to recommend Prideaux House? Extremely Likely

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Average Rating:   4.3 out of 5

My mother has been a resident at Prideaux house for 6years. During which time her Dementia has progressed. She is now bedridden but at all times has received appropriate care according to her needs. The family have always been made to feel welcome and have been informed of my mother's needs. Staff are helpful and compassionate and work in a very soluble environment.

How likely would you be to recommend Prideaux House? Extremely Likely

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Average Rating:   3.9 out of 5

Home is clean and tidy. Staff very attentive towards residents and visitors. Next of kin continually updated, when needed, regarding welfare and care issues.

How likely would you be to recommend Prideaux House? Extremely Likely

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Average Rating:   4.1 out of 5

Mum is very well looked after in this home. The staff take care of her personal needs and keep her entertained. I am completely happy with her there being there.
They go the extra mile when dealing with her, especially as she can be very awkward.

How likely would you be to recommend Prideaux House? Extremely Likely

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Average Rating:   5 out of 5

My wife has been in Prideaux House for five years. In that time there has been a change in ownership 12 months ago. I had reservations about the management of the home, this has now sorted out and is now satisfactory. For the whole time that my wife has been there, the staff and the cleaning has been excellent.
In the past few weeks, while she has been poorly, the staff has gone the extra mile to care for her.
The home has very nice decking at the rear and a lovely garden which are secure and well maintained.

How likely would you be to recommend Prideaux House? Extremely Likely

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Average Rating:   4.4 out of 5

I find all the staff friendly, caring and helpful to my mother, me and my family. I find she is a lot calmer and happier in her day to day life.

How likely would you be to recommend Prideaux House? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 07 Apr 2018

One single ground floor garden room which separate toilet which is being newly decorated.
one large double room / can be used as a shared room for a couple

Awards / Recognitions

There are currently no awards/recognitions posted yet for Prideaux House

Job Vacancies

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Prideaux House