Whitegates

Westfield Lane, Westfield, Hastings TN35 4SB
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9.0 46 Reviews
  • Whitegates, Hastings
Whitegates is a leading not-for-profit care home in Hastings. One of the most established homes in the area, Whitegates was once a Tea House welcoming visitors and is now a 21-bed countryside residence offering person-centred residential and respite care in a warm, homely setting.

As part of Greensleeves Care, a leading UK care charity, Whitegates puts people before profit. Residents receive award-winning care starting with longer trial stays to ease the move into care, along with peace of mind provided by Greensleeves’ 'Home for Life' funding assurance, which ensures no resident is ever asked to leave if funds run out.

Located in rural Westfield near Hastings and Rye, and surrounded by extensive grounds, the home offers peaceful countryside living. The 21 spacious, fully furnished bedrooms feature ensuite wet rooms, with a small number of larger twin rooms for couples or companions wishing to live together. Residents are encouraged to personalise their rooms with photos, ornaments, and small furniture to create comfort and familiarity.

A daily programme of activities and social events helps residents stay active and engaged, whether trying new pursuits or continuing familiar hobbies. Both indoor and outdoor options promote wellbeing and nurture friendships over shared interests.

Mealtimes are central to life at Whitegates. In-house chefs cater to individual tastes and dietary needs, while summer barbeques and al fresco dining on the sun-filled patio add variety and enjoyment.

The long-standing care team brings years of experience and a strong community spirit. Alongside the experienced the Family Liaison Manager, the team is always available to answer questions, provide guidance, and welcome visitors. Families are encouraged to contact Whitegates for advice or to arrange a visit, with the team ready to support them every step of the way.
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Care Provided by Whitegates

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 24 Service Users

Other Care Provided

  • Stroke
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1567 – £2121
  • RESPITE Self-Funded Residential Care: £1567 – £2121

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Whitegates to find out the exact price for your requirements.

Contact Whitegates to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Whitegates to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Michelle Bryant (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (7)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Parking

  • Free on site parking available

Whitegates Reviews (46)

9.0

Whitegates has a Review Score of 9.0 (9.017) out of 10, based on 4 reviews in the last 2 years.
Over all time Whitegates has 46 reviews.

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Review from Sue W (Daughter of Resident) published on 6 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was resident at Whitegates from 2017 until she died there on 8th April. I wanted to say how completely marvellous all the staff were with my mother who was a reluctant resident. During the last four weeks of her life, when she was returned from hospital with an undiagnosed fracture, they were
so kind and caring and I would include every member of the homes community. They were also caring towards my brother and myself and made a difficult situation easier to bear. The accommodation at Whitegates was so good as well as was Mum's food and the endless cups of tea willingly provided to us when we visited.
The home is cheery; there is a wonderful entertainments team. All in all, really, ten out of ten.
Reply from Clint Farmer, Home Manager at Whitegates
Sue, many thanks for your kind review for Whitegates. It was such a pleasure for the team to be able to welcome Mum back to Whitegates for her final weeks and I’m sure that this made things much more…read more
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Review from John B (Son of Resident) published on 21 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of Whitegates for the past three years but recently died. I wish to take this opportunity to sincerely thank the management and staff at Whitegates for all the care, sympathy and sheer professionalism they exhibited - especially during my mothers final weeks. Whitegates is well
managed and one has the impression that quality of care is given priority over any profit motive. The layout and rooms are of high quality and the standard of equipment is generally sound. I have nothing but respect for the outstanding staff who demonstrated their value over and over again. My mother did not like being institutionalized and, with her dementia worsening, would often make this clear to all. She was however still treated with absolute understanding, kindness and good humour. I am so grateful.
Reply from Clint Farmer, Home Manager at Whitegates
Thank you, John, for your review, It was a real pleasure for the care staff to look after Mum and be part of her life, she is already missed very much by all. I have shared your review with the team…read more
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Review from D L (Daughter of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was in Whitegates Care Home for approximately one and a half years at the age of 93-94, with early stages of dementia. After a short respite stay she agreed to move into a very nice, sunny room with French doors onto the garden. She enjoyed the daily activities, from flower arranging to bingo,
plus visits by local children and friendly pets, and outings to local places of interest. The atmosphere is of a country hotel, helped by the scale of the place - 21 rooms, and the friendly, helpful staff and carers who look after the residents as though they are in their own home. Thank you to you all.
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Review from A O (Daughter of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Whitegates have been very caring and helped my mother settle after a difficult time having two brain operations and losing her husband. It was a very upsetting time. But they persevered and were very patient and now she is very happy and settled. It's such a welcoming place, the whole family,
including her great-grandchildren, enjoy visiting. We can't thank them enough.
Reply from Clint Farmer, Home Manager at Whitegates
Thank you A O, for this positive review that I will share with the staff, we are so pleased that Mum improved and was able to stay at Whitegates and is now enjoying life again. I know Mum enjoys all…read more
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Review from A C (Daughter of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has now been at Whitegates for 5 years, and she has always been looked after in a most caring and dignified manner. I am very grateful to all the staff for all they do for my mother. Thank you so much.
Reply from Clint Farmer, Home Manager at Whitegates
Dear Alison, Many thanks for this very positive review for Whitegates. We are delighted that you and your Mum are impressed with the care and service that you receive from the staff at Whitegates. We…read more
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Review from Jackie S (Daughter of Resident) published on 2 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was wonderfully happy at Whitegates for her final years. All the staff were so attentive and friendly and nothing was too much trouble for them. There were plenty of activities that kept her busy, even if she didn't feel inclined to join in due to lack of vision, she still enjoyed listening
to the goings-on around her. My mother always enjoyed her food and the meals were varied and always very tasty. The daily glass of sherry was always very welcome.
For anyone trying to decide about a care home, I would encourage them to visit Whitegates to see what they think. My initial one was that it is more like a country hotel with a friendly environment and, I have to say, my views did not change. A wonderful place.
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Review from P C (Respite Resident) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very pleasant week.


Excellent staff - very kind and helpful.


Excellent catering - always a choice and very well prepared.

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Review from Pamela J (Mother of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent!! Very homely, nothing too much trouble. Thank you.
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Review from P T (Friend of Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been a resident for over 18 months, she recently described the staff to me as "The family I never had". I cannot think of a better tribute to the love and care she has received. Nothing in life is perfect but Whitegates and its staff are pretty close.
Reply from Clint Farmer, Manager at Whitegates
Thank you for a lovely tribute to the Staff and Whitegates most appreciated by all, we are very pleased that our residents feel loved and part of the Whitegates family.
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Review from Howard N (Nephew of Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt's association with Whitegates goes back 10 years. During that time she received care of the highest quality from a loving and dedicated staff. There was always a warm welcome and a ready cup of tea for myself when I visited. Both her rooms were attractive, light, cheerful and pleasantly furnished.
Reply from Clint Farmer, Manager at Whitegates
It was a pleasure to have your Aunt stay with us and thank you for the kind words in this recommendation, your Aunt was a lovely lady and respected highly within and outside of Whitegates for her…read more
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Review from Janet F (Respite Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my second visit. Last summer I had an emergency operation to deal with a twisted bowel and was lucky to survive! After several months in hospital, I wanted a 'bridge' between that environment and home and spent three weeks here.
It was ideal for this purpose. The setting was more like a small
country house hotel and the staff were superb. I was very nervous about managing the stoma bag and my time here gave me much greater confidence.
After a second operation to remove the bag, I had no hesitation in coming back and I remain very happy with the service provided.
Reply from Clint Farmer, Home Manager at Whitegates
Always a pleasure to have Janet come and stay with us at Whitegates and we are delighted that Janet enjoyed her stay with us on this second occasion, we are also pleased that Janet is making a good…read more
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Review from L L (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so grateful to the staff and management of Whitegates for the way they looked after my mum, they were so friendly, sincere and attentive, she enjoyed wonderful food and peace and quiet and looked so much better when we collected her.


This stay has given her an idea of what it is like to be in

a retiremenet home and she informs me that she would be happy to return any time as it is so 'homely there'. My thanks to you all.
Reply from Clint Farmer, Home Manager at Whitegates
We are delighted Lyn that Mum enjoyed her two weeks stay with us at Whitegates and was feeling much better for her return home, we look forward to welcoming her again in the future.
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Review from Richard H (Son of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's care has been excellent. Since coming to Whitegates a year or so ago. Her health has improved and she is calm and content. My wife's mother also resides at the home, so we have double perspective.
Reply from Clint Farmer, Home Manager at Whitegates
It's always good to receive positive feedback when we have made a real difference to the resident's life especially when they can feel safe and content. Thank you, Richard.
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Review from I L (Nephew of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about Whitegates is beautiful. The residents have a quality experience and I believe this to be reflected in the fees. Uncle is an extremely difficult man and has found fault throughout his life, although even he has trouble finding fault here. Relatives are always included in activities
should they want to be. There is a very positive ambience when entering the premises which is continued through to the individual rooms and the caring staff.
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Review from Fiona S (Daughter of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad went to stay at Whitegates Retirement Home when my sister and I were both on holiday. The care he received was 5-star. The staff were wonderful, the rooms comfortable and he really enjoyed the food and the entertainment. One of the things I really noticed was that the staff took time to interact
with the residents and seemed to be genuinely interested and caring. While dad was at Whitegates Retirement Home, he became very poorly and was admitted to hospital. Upon discharge, he returned to the home to convalesce for 10 days and we visited daily. We felt he was incredibly well cared for and all his needs met.
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Review from Rachel C (Daughter of Resident) published on 17 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Whitegates for a 3 week respite period.
She has been really well looked after, she has eaten well, looks amazing, is calm, but also has been occupied every day.
Dad has been to visit on many occasions and joins mum for lunch, and he has been made very welcome.
We have really felt mum
has been safe and looked after so we all could have some respite.
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Review from Claire R (Daughter of Resident) published on 15 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went to Whitegates for 2 weeks respite care. Everyone was very kind and welcoming, it made it so much easier for me to leave her and she settled in quickly.


She enjoyed the stay - company, surroundings and food. The break did us both good! Mum is looking forward to going again.

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Review from M L (Resident) assisted by family/friend published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bathroom needs updating, at present unable to have a bath or shower.
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Review from N.R.F (Son of Resident) published on 21 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy to leave my mother in the care of Whitegates Retirement Home knowing that she would be safe and well looked after for a very busy period in our lives. The staff are very caring, friendly and considerate. In general, the care home is very homely in so much as it does not overwhelm you
with a feeling of being too clinical. All the patients seem to be very happy to be here. The home itself is very relaxing and situated in a lovely environment.
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Review from A S (Daughter of Resident) published on 8 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother aged 96 entered Whitegates Retirement Home just over two weeks ago and I have been delighted to find the staff all of them caring and helpful and knowledgeable. The food is homemade and delicious with a selection offered both for lunch and supper. Visitors can stay for lunch for a small fee
and are always offered tea and coffee depending on the time of day.
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Current Review Score: 9.0 (9.017)

Overview of Review Score

The Review Score of 9.0 (9.017) out of 10 for Whitegates is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.809 for Whitegates is calculated as follows: ( (38 Excellents x 5) + (9 Goods x 4) ) ÷ 47 Ratings = 4.809
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.208 Points relating to the number of positive Reviews for Whitegates is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 4 Positive Reviews ÷ 4.8 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (4)

Aleth

Aleth

Job Title: Care Supervisor Joined: 1997

I qualified as a midwife in the Philippines in 1987. I worked in Neonatal wards in the Hospital and also out in the community.
I joined Whitegates in 1997 as a care assistant and then became a senior care assistant once I completed my NVQ L3.
I believe in providing a very good standard of care to our residents, I particularly enjoy the satisfactory rewards received upon doing this.

Emily

Emily

Job Title: Senior Carer Joined: 2015

I enjoy my role as senior carer looking after the residents and making sure
that all their needs are met; I work with a fantastic team of staff supporting each other. When I’m not working I enjoy gardening,
walking my dog, spending my time with my family, enjoying holidays on the Spanish islands and going out with friends for meals.

Maria

Maria

Job Title: Senior Care Assistant Joined: 2016

Being a senior carer can be challenging role but also one of the most rewarding and fulfilling jobs, for me it’s a way of life, and not just a job. Whitegates is my second home, we work hard as a team in providing our residents a healthy, comfortable and safe place to live.

Stephanie

Stephanie

Job Title: Administrator Joined: 2010

I love working at Whitegates as it is has a great family atmosphere. We are very supportive to each other, our residents and their families. We have many events at Whitegates for relatives, residents and staff to mix socially giving lots of hilarity and wine. I like cycling, running and have a hectic social life with friends.

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