Whitegates

The care and attention given to my aunt was very important to me as I was living so far away from the home. The staff kept me informed of any changes in my aunt, and the phone calls between us were always met with reassurance that my aunt had settled into the home and with the other residents.

Mum was a resident at Whitegates from October 2019 until her sudden death in January 2021 (not COVID-19). The home is well managed, all members of staff are professional and extremely caring. Whitegates is homely and clean. The grounds of Whitegates are delightful with a lovely large outdoor seating area. Summertime saw Pimms parties and al fresco dining being enjoyed by residents. The food is well presented, varied and beautifully cooked. A wide variety of entertainment is provided, Mum looked forward to participating in activities. During COVID, relatives were kept up-to-date with all relevant news and information at Whitegates. I was relieved that Mum was safe and had company during this awful time. Whitegates has its own Facebook page, allowing friends and family to view day to activities through photos and videos. We visited when permitted, the visits were very well organised and safe. Mum was very happy at Whitegates, thanks to the dedication of all members of Whitegates staff.

This care home is the most perfect place to be in. The staff are really good about the Coronavirus. We have never had a virus, it goes to show the care they take to keep us virus-free. It is wonderful to be in a home where I feel safe and am very well looked after.

I have been very impressed by how Whitegates Care Home have handled the Covid-19 situation and have been COVID-free. The 'in house' activities have been very good and staff have worked very hard to keep everyone entertained. A big effort has been made in the gardens with hanging baskets and pots to give residents a lovely outlook and a conversation interest.

The home is cheery; there is a wonderful entertainments team. All in all, really, ten out of ten.

My mother was a resident of Whitegates for the past three years but recently died. I wish to take this opportunity to sincerely thank the management and staff at Whitegates for all the care, sympathy and sheer professionalism they exhibited - especially during my mothers final weeks. Whitegates is well managed and one has the impression that quality of care is given priority over any profit motive. The layout and rooms are of high quality and the standard of equipment is generally sound. I have nothing but respect for the outstanding staff who demonstrated their value over and over again. My mother did not like being institutionalized and, with her dementia worsening, would often make this clear to all. She was however still treated with absolute understanding, kindness and good humour. I am so grateful.

My mother was in Whitegates Care Home for approximately one and a half years at the age of 93-94, with early stages of dementia. After a short respite stay she agreed to move into a very nice, sunny room with French doors onto the garden. She enjoyed the daily activities, from flower arranging to bingo, plus visits by local children and friendly pets, and outings to local places of interest. The atmosphere is of a country hotel, helped by the scale of the place - 21 rooms, and the friendly, helpful staff and carers who look after the residents as though they are in their own home. Thank you to you all.

The staff at Whitegates have been very caring and helped my mother settle after a difficult time having two brain operations and losing her husband. It was a very upsetting time. But they persevered and were very patient and now she is very happy and settled. It's such a welcoming place, the whole family, including her great-grandchildren, enjoy visiting. We can't thank them enough.

My mother has now been at Whitegates for 5 years, and she has always been looked after in a most caring and dignified manner. I am very grateful to all the staff for all they do for my mother. Thank you so much.

For anyone trying to decide about a care home, I would encourage them to visit Whitegates to see what they think. My initial one was that it is more like a country hotel with a friendly environment and, I have to say, my views did not change. A wonderful place.

A very pleasant week.

Excellent staff - very kind and helpful.

Excellent catering - always a choice and very well prepared.

Excellent!! Very homely, nothing too much trouble. Thank you.

My friend has been a resident for over 18 months, she recently described the staff to me as "The family I never had". I cannot think of a better tribute to the love and care she has received. Nothing in life is perfect but Whitegates and its staff are pretty close.

My aunt's association with Whitegates goes back 10 years. During that time she received care of the highest quality from a loving and dedicated staff. There was always a warm welcome and a ready cup of tea for myself when I visited. Both her rooms were attractive, light, cheerful and pleasantly furnished.

After a second operation to remove the bag, I had no hesitation in coming back and I remain very happy with the service provided.

I am so grateful to the staff and management of Whitegates for the way they looked after my mum, they were so friendly, sincere and attentive, she enjoyed wonderful food and peace and quiet and looked so much better when we collected her.

This stay has given her an idea of what it is like to be in a retiremenet home and she informs me that she would be happy to return any time as it is so 'homely there'. My thanks to you all.

My mother's care has been excellent. Since coming to Whitegates a year or so ago. Her health has improved and she is calm and content. My wife's mother also resides at the home, so we have double perspective.

Everything about Whitegates is beautiful. The residents have a quality experience and I believe this to be reflected in the fees. Uncle is an extremely difficult man and has found fault throughout his life, although even he has trouble finding fault here. Relatives are always included in activities should they want to be. There is a very positive ambience when entering the premises which is continued through to the individual rooms and the caring staff.

Dad went to stay at Whitegates Retirement Home when my sister and I were both on holiday. The care he received was 5-star. The staff were wonderful, the rooms comfortable and he really enjoyed the food and the entertainment. One of the things I really noticed was that the staff took time to interact with the residents and seemed to be genuinely interested and caring. While dad was at Whitegates Retirement Home, he became very poorly and was admitted to hospital. Upon discharge, he returned to the home to convalesce for 10 days and we visited daily. We felt he was incredibly well cared for and all his needs met.

We have really felt mum has been safe and looked after so we all could have some respite.