Primary Care Categories
- Older Person Care
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- For a maximum of 24 Service Users
Other Care Provided
- Stroke
- Bariatric Care/Obesity
- Convalescent Care
Whitegates is a leading not-for-profit care home in Hastings. One of the most established homes in the area, Whitegates was once a Tea House welcoming visitors and is now a 21-bed countryside residence offering person-centred residential and respite care in a warm, homely setting.
As part of Greensleeves Care, a leading UK care charity, Whitegates puts people before profit. Residents receive award-winning care starting with longer trial stays to ease the...
Whitegates is a leading not-for-profit care home in Hastings. One of the most established homes in the area, Whitegates was once a Tea House welcoming visitors and is now a 21-bed countryside residence offering person-centred residential and respite care in a warm, homely setting.
As part of Greensleeves Care, a leading UK care charity, Whitegates puts people before profit. Residents receive award-winning care starting with longer trial stays to ease the move into care, along with peace of mind provided by Greensleeves’ 'Home for Life' funding assurance, which ensures no resident is ever asked to leave if funds run out.
Located in rural Westfield near Hastings and Rye, and surrounded by extensive grounds, the home offers peaceful countryside living. The 21 spacious, fully furnished bedrooms feature ensuite wet rooms, with a small number of larger twin rooms for couples or companions wishing to live together. Residents are encouraged to personalise their rooms with photos, ornaments, and small furniture to create comfort and familiarity.
A daily programme of activities and social events helps residents stay active and engaged, whether trying new pursuits or continuing familiar hobbies. Both indoor and outdoor options promote wellbeing and nurture friendships over shared interests.
Mealtimes are central to life at Whitegates. In-house chefs cater to individual tastes and dietary needs, while summer barbeques and al fresco dining on the sun-filled patio add variety and enjoyment.
The long-standing care team brings years of experience and a strong community spirit. Alongside the experienced the Family Liaison Manager, the team is always available to answer questions, provide guidance, and welcome visitors. Families are encouraged to contact Whitegates for advice or to arrange a visit, with the team ready to support them every step of the way.
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Care Provided by Whitegates
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Whitegates to confirm what's included and get a personalised quote:
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact Whitegates for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Greensleeves Care
- Voluntary / Not for Profit Owned
Person in charge
- Michelle Bryant (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
Room Information
- Single Rooms (22)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (7)
- Couples/Companion Rooms with ensuite Wet Room (1)
Parking
- Free on site parking available
Whitegates Reviews (49)
9.0
Whitegates has a Review Score of 9.0 (8.974) out of 10, based on 4 reviews in the last 2 years.
Over all time Whitegates has 49 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Whitegates
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Review from M L (Resident / Service User) published on 10 March 2017 Submitted via Review Postal Card•
Overall Experience
Bathroom needs updating, at present unable to have a bath or shower.
Bathroom needs updating, at present unable to have a bath or shower.
Review from N.R.F (Son of Resident) published on 21 February 2017 Submitted via Review Postal Card•
Overall Experience
I was very happy to leave my mother in the care of Whitegates Retirement Home knowing that she would be safe and well looked after for a very busy period in our lives. The staff are very caring, friendly and considerate. In general, the care home is very homely in so much as it does not overwhelm...
I was very happy to leave my mother in the care of Whitegates Retirement Home knowing that she would be safe and well looked after for a very busy period in our lives. The staff are very caring, friendly and considerate. In general, the care home is very homely in so much as it does not overwhelm you with a feeling of being too clinical. All the patients seem to be very happy to be here. The home itself is very relaxing and situated in a lovely environment.
Review from A S (Daughter of Resident) published on 8 November 2016 Submitted via Review Postal Card•
Overall Experience
My mother aged 96 entered Whitegates Retirement Home just over two weeks ago and I have been delighted to find the staff all of them caring and helpful and knowledgeable. The food is homemade and delicious with a selection offered both for lunch and supper. Visitors can stay for lunch for a small...
My mother aged 96 entered Whitegates Retirement Home just over two weeks ago and I have been delighted to find the staff all of them caring and helpful and knowledgeable. The food is homemade and delicious with a selection offered both for lunch and supper. Visitors can stay for lunch for a small fee and are always offered tea and coffee depending on the time of day.
Review from Patricia T (Friend of Resident) published on 28 October 2016 Submitted via Review Postal Card•
Overall Experience
On a visit to my friend, she said: "This home is a gift from God". I and other friends watch over her as she has no relatives and we take our responsibility very seriously. We are so impressed with the standard of care and concern are shown from important aspects - medication and dealing with...
On a visit to my friend, she said: "This home is a gift from God". I and other friends watch over her as she has no relatives and we take our responsibility very seriously. We are so impressed with the standard of care and concern are shown from important aspects - medication and dealing with doctors to personal contentment - hairdresser and hygiene. All things are given with the respect an elderly person deserves.
Review from Pamela H (Sister of Resident) published on 19 August 2016 Submitted via Review Postal Card•
Overall Experience
A close neighbour told me about his mother who has been in this home for some years and he was very happy with her care so when it became necessary for my sister to go into care two years ago, I thought 'Whitegates Retirement Home' seemed ideal and how true that has been. She is happy, healthy and...
A close neighbour told me about his mother who has been in this home for some years and he was very happy with her care so when it became necessary for my sister to go into care two years ago, I thought 'Whitegates Retirement Home' seemed ideal and how true that has been. She is happy, healthy and well cared for. The dining is excellent, the staff kind and what is more, they make me welcome to visit anytime. She has a single room which is very comfortable and well-furnished with an en-suite. The nice thing about this home is: "it's not like an old People's home, it's like living in a top class country house hotel"! When the time comes, I hope there will be room for me!!
Review from Stephen F (Resident / Service User) published on 23 March 2016 Submitted via Review Postal Card•
Overall Experience
A friendly home, staffed by courteous, kindly ladies. Helped restore my equilibrium after a truly awful journey from Australia.
A friendly home, staffed by courteous, kindly ladies. Helped restore my equilibrium after a truly awful journey from Australia.
Review from Gillian W (Resident / Service User) published on 1 March 2016 Submitted via Review Postal Card•
Overall Experience
This is a medium sized home, comfortable rooms, excellent food with excellent choice. Staff are friendly, caring and professional. Various activities are available together with some outings when appropriate and transport is available when required.
This is a medium sized home, comfortable rooms, excellent food with excellent choice. Staff are friendly, caring and professional. Various activities are available together with some outings when appropriate and transport is available when required.
Review from Sheila C (Resident / Service User) published on 20 January 2016 Submitted via Review Postal Card•
Overall Experience
The staff always are very nice and take me for walks. The position of the home and my room are situated very well and the food is good.
The staff always are very nice and take me for walks. The position of the home and my room are situated very well and the food is good.
Review from John G (Friend of Resident) published on 7 August 2015 Submitted via Website•
Overall Experience
I have visited many care establishments over the years and I was immediately struck by the warm, caring and friendly atmosphere in this retirement home.
The staff were all upbeat and chatted to the residents as if it was one big happy family. It was a joy to visit particularly during their seaside...
I have visited many care establishments over the years and I was immediately struck by the warm, caring and friendly atmosphere in this retirement home.
The staff were all upbeat and chatted to the residents as if it was one big happy family. It was a joy to visit particularly during their seaside week where the residents had been given the chance to build sand castles and watch Jonathan Cann's Punch & Judy show which encouraged the residents to talk about their past seaside experiences. All in all a very cheery and lively setting for more senior members of our community.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 June 2022Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
News
- 12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
- 02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
- 04 Dec 2025
Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...
Upcoming Events
There are no upcoming events for Whitegates.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Greensleeves Care
- 31 Jan 2025Recipient: Greensleeves Care
- 31 Jan 2024Recipient: Greensleeves Care
Accreditations
There are no accreditations posted yet for Whitegates.
Meet the Team (5)
Michelle BryantJob Title Home Manager
Michelle has over twenty years of experience within the care industry. Michelle Joined Greensleeves Care in 2009 and joined the team at Whitegates in...
Michelle has over twenty years of experience within the care industry. Michelle Joined Greensleeves Care in 2009 and joined the team at Whitegates in 2024.
Michelle believes that the resident always comes first, and we aim to deliver high standards of care and maintain their independence in doing so.
Aleth Job Title Care SupervisorJoined 1997
I qualified as a midwife in the Philippines in 1987. I worked in Neonatal wards in the Hospital and also out in the community.
I joined Whitegates in 1997 as a care assistant and then became a senior care assistant once I completed my NVQ L3.
I joined Whitegates...
I qualified as a midwife in the Philippines in 1987. I worked in Neonatal wards in the Hospital and also out in the community.I joined Whitegates in 1997 as a care assistant and then became a senior care assistant once I completed my NVQ L3.
I believe in providing a very good standard of care to our residents, I particularly enjoy the satisfactory rewards received upon doing this.
Emily Job Title Senior CarerJoined 2015
I enjoy my role as senior carer looking after the residents and making sure
that all their needs are met; I work with a fantastic team of staff supporting each other. When I’m not working I enjoy gardening,
that all their needs are met; I work with a fantastic team of staff...
I enjoy my role as senior carer looking after the residents and making surethat all their needs are met; I work with a fantastic team of staff supporting each other. When I’m not working I enjoy gardening,
walking my dog, spending my time with my family, enjoying holidays on the Spanish islands and going out with friends for meals.
Maria Job Title Senior Care AssistantJoined 2016
Being a senior carer can be challenging role but also one of the most rewarding and fulfilling jobs, for me it’s a way of life, and not just a job....
Being a senior carer can be challenging role but also one of the most rewarding and fulfilling jobs, for me it’s a way of life, and not just a job. Whitegates is my second home, we work hard as a team in providing our residents a healthy, comfortable and safe place to live.
Stephanie Job Title AdministratorJoined 2010
I love working at Whitegates as it is has a great family atmosphere. We are very supportive to each other, our residents and their families. We have...
I love working at Whitegates as it is has a great family atmosphere. We are very supportive to each other, our residents and their families. We have many events at Whitegates for relatives, residents and staff to mix socially giving lots of hilarity and wine. I like cycling, running and have a hectic social life with friends.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitegates to verify any information. View our terms and conditions. Whitegates has an Enhanced Service -what an Enhanced Service includes.