Whitegates

Westfield Lane, Westfield, Hastings TN35 4SB
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9.3 46 Reviews
  • Whitegates, Hastings
Whitegates is a leading not-for-profit care home in Hastings. One of the most established homes in the area, Whitegates was once a Tea House welcoming visitors and is now a 21-bed countryside residence offering person-centred residential and respite care in a warm, homely setting.

As part of Greensleeves Care, a leading UK care charity, Whitegates puts people before profit. Residents receive award-winning care starting with longer trial stays to ease the move into care, along with peace of mind provided by Greensleeves’ 'Home for Life' funding assurance, which ensures no resident is ever asked to leave if funds run out.

Located in rural Westfield near Hastings and Rye, and surrounded by extensive grounds, the home offers peaceful countryside living. The 21 spacious, fully furnished bedrooms feature ensuite wet rooms, with a small number of larger twin rooms for couples or companions wishing to live together. Residents are encouraged to personalise their rooms with photos, ornaments, and small furniture to create comfort and familiarity.

A daily programme of activities and social events helps residents stay active and engaged, whether trying new pursuits or continuing familiar hobbies. Both indoor and outdoor options promote wellbeing and nurture friendships over shared interests.

Mealtimes are central to life at Whitegates. In-house chefs cater to individual tastes and dietary needs, while summer barbeques and al fresco dining on the sun-filled patio add variety and enjoyment.

The long-standing care team brings years of experience and a strong community spirit. Alongside the experienced the Family Liaison Manager, the team is always available to answer questions, provide guidance, and welcome visitors. Families are encouraged to contact Whitegates for advice or to arrange a visit, with the team ready to support them every step of the way.
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Care Provided by Whitegates

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 24 Service Users

Other Care Provided

  • Stroke
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1567 – £2121
  • RESPITE Self-Funded Residential Care: £1567 – £2121

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Whitegates to find out the exact price for your requirements.

Contact Whitegates to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Whitegates to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Michelle Bryant (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (7)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Parking

  • Free on site parking available

Whitegates Reviews (46)

9.3

Whitegates has a Review Score of 9.3 (9.347) out of 10, based on 5 reviews in the last 2 years.
Over all time Whitegates has 46 reviews.

Overall Experience
  • 37
  • 9
  • 0
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Date Published
  • 46
  • 1
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  • 5
  • 41
Reviewer Connection to Whitegates
  • 17
  • 11
  • 4
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  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 41-46
Review from Patricia T (Friend of Resident) published on 28 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On a visit to my friend, she said: "This home is a gift from God". I and other friends watch over her as she has no relatives and we take our responsibility very seriously. We are so impressed with the standard of care and concern are shown from important aspects - medication and dealing with doctors
to personal contentment - hairdresser and hygiene. All things are given with the respect an elderly person deserves.
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Review from Pamela H (Sister of Resident) published on 19 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A close neighbour told me about his mother who has been in this home for some years and he was very happy with her care so when it became necessary for my sister to go into care two years ago, I thought 'Whitegates Retirement Home' seemed ideal and how true that has been. She is happy, healthy and well
cared for. The dining is excellent, the staff kind and what is more, they make me welcome to visit anytime. She has a single room which is very comfortable and well-furnished with an en-suite. The nice thing about this home is: "it's not like an old People's home, it's like living in a top class country house hotel"! When the time comes, I hope there will be room for me!!
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Review from Stephen F (Resident) published on 23 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A friendly home, staffed by courteous, kindly ladies. Helped restore my equilibrium after a truly awful journey from Australia.
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Review from Gillian W (Resident) published on 1 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a medium sized home, comfortable rooms, excellent food with excellent choice. Staff are friendly, caring and professional. Various activities are available together with some outings when appropriate and transport is available when required.
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Review from Sheila C (Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff always are very nice and take me for walks. The position of the home and my room are situated very well and the food is good.
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Review from John G (Friend of Resident) published on 7 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited many care establishments over the years and I was immediately struck by the warm, caring and friendly atmosphere in this retirement home.
The staff were all upbeat and chatted to the residents as if it was one big happy family. It was a joy to visit particularly during their seaside
week where the residents had been given the chance to build sand castles and watch Jonathan Cann's Punch & Judy show which encouraged the residents to talk about their past seaside experiences. All in all a very cheery and lively setting for more senior members of our community.
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Current Review Score: 9.3 (9.347)

Overview of Review Score

The Review Score of 9.3 (9.347) out of 10 for Whitegates is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.847 for Whitegates is calculated as follows: ( (50 Excellents x 5) + (9 Goods x 4) ) ÷ 59 Ratings = 4.847
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.5 Points relating to the number of positive Reviews for Whitegates is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 5 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (4)

Aleth

Aleth

Job Title: Care Supervisor Joined: 1997

I qualified as a midwife in the Philippines in 1987. I worked in Neonatal wards in the Hospital and also out in the community.
I joined Whitegates in 1997 as a care assistant and then became a senior care assistant once I completed my NVQ L3.
I believe in providing a very good standard of care to our residents, I particularly enjoy the satisfactory rewards received upon doing this.

Emily

Emily

Job Title: Senior Carer Joined: 2015

I enjoy my role as senior carer looking after the residents and making sure
that all their needs are met; I work with a fantastic team of staff supporting each other. When I’m not working I enjoy gardening,
walking my dog, spending my time with my family, enjoying holidays on the Spanish islands and going out with friends for meals.

Maria

Maria

Job Title: Senior Care Assistant Joined: 2016

Being a senior carer can be challenging role but also one of the most rewarding and fulfilling jobs, for me it’s a way of life, and not just a job. Whitegates is my second home, we work hard as a team in providing our residents a healthy, comfortable and safe place to live.

Stephanie

Stephanie

Job Title: Administrator Joined: 2010

I love working at Whitegates as it is has a great family atmosphere. We are very supportive to each other, our residents and their families. We have many events at Whitegates for relatives, residents and staff to mix socially giving lots of hilarity and wine. I like cycling, running and have a hectic social life with friends.

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