Westfield Lane, Westfield, Hastings TN35 4SB
Whitegates Retirement Home is a purpose-built residential home for elderly people.
It is set in five and a half acres of countryside, providing residents with a peaceful and relaxing environment.
Fully qualified staff are on hand 24 hours a day to offer care tailored to meet the needs of the individual.
Group: First Care Homes Group
Person in charge: Clint Farmer (Manager)
Local Authority / Social Services: East Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 22
Shared Rooms: 1
Rooms with ensuite WC: 21
Weekly Charges Guide: Personal Care Single £900 – £1100 (These prices are only a guideline, please contact Whitegates Retirement Home to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Whitegates Retirement Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Whitegates Retirement Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Whitegates Retirement Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.708 for Whitegates Retirement Home is calculated as follows: ( (158 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 216 Ratings = 4.708
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Whitegates Retirement Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 8 Reviews ÷ 4.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Whitegates Retirement Home has a Review Score of 9.7 (9.708) from 18 Reviews
Review submitted from a Postal Card by Janet F (Respite Resident) on Thursday 22 March 2018. Relates to February 2018.
This is my second visit. Last summer I had an emergency operation to deal with a twisted bowel and was lucky to survive! After several months in hospital, I wanted a 'bridge' between that environment and home and spent three weeks here.
It was ideal for this purpose. The setting was more like a small country house hotel and the staff were superb. I was very nervous about managing the stoma bag and my time here gave me much greater confidence.
After a second operation to remove the bag, I had no hesitation in coming back and I remain very happy with the service provided.
How likely would you be to recommend Whitegates Retirement Home? Extremely Likely
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Clint Farmer, Home Manager at Whitegates Retirement Home responded to this review on 27 Mar 2018:
Always a pleasure to have Janet come and stay with us at Whitegates and we are delighted that Janet enjoyed her stay with us on this second occasion, we are also pleased that Janet is making a good recovery and we do hope that we will see Janet again in the future.
Thank you for the recommendation, Janet.
Review submitted from a Postal Card by L L (Daughter of Resident) on Monday 29 January 2018. Relates to January 2018.
I am so grateful to the staff and management of Whitegates for the way they looked after my mum, they were so friendly, sincere and attentive, she enjoyed wonderful food and peace and quiet and looked so much better when we collected her.
This stay has given her an idea of what it is like to be in a retiremenet home and she informs me that she would be happy to return any time as it is so 'homely there'. My thanks to you all.
How likely would you be to recommend Whitegates Retirement Home? Extremely Likely
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Clint Farmer, Home Manager at Whitegates Retirement Home responded to this review on 30 Jan 2018:
We are delighted Lyn that Mum enjoyed her two weeks stay with us at Whitegates and was feeling much better for her return home, we look forward to welcoming her again in the future.
Review submitted from a Postal Card by Richard H (Son of Resident) on Thursday 25 January 2018. Relates to January 2018.
My mother's care has been excellent. Since coming to Whitegates a year or so ago. Her health has improved and she is calm and content. My wife's mother also resides at the home, so we have double perspective.
How likely would you be to recommend Whitegates Retirement Home? Extremely Likely
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Clint Farmer, Home Manager at Whitegates Retirement Home responded to this review on 30 Jan 2018:
It's always good to receive positive feedback when we have made a real difference to the resident's life especially when they can feel safe and content. Thank you, Richard.
Review submitted from a Postal Card by B H (Daughter of Resident) on Thursday 11 January 2018. Relates to December 2017.
A very comfortable and caring retirement home, very clean and well run. Excellent management and experienced carers.
How likely would you be to recommend Whitegates Retirement Home? Extremely Likely
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Review submitted from a Postal Card by I L (Nephew of Resident) on Wednesday 13 December 2017. Relates to December 2017.
Everything about Whitegates is beautiful. The residents have a quality experience and I believe this to be reflected in the fees. Uncle is an extremely difficult man and has found fault throughout his life, although even he has trouble finding fault here. Relatives are always included in activities should they want to be. There is a very positive ambience when entering the premises which is continued through to the individual rooms and the caring staff.
How likely would you be to recommend Whitegates Retirement Home? Extremely Likely
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Review submitted from a Postal Card by Fiona S (Daughter of Resident) on Thursday 31 August 2017. Relates to August 2017.
Dad went to stay at Whitegates Retirement Home when my sister and I were both on holiday. The care he received was 5-star. The staff were wonderful, the rooms comfortable and he really enjoyed the food and the entertainment. One of the things I really noticed was that the staff took time to interact with the residents and seemed to be genuinely interested and caring. While dad was at Whitegates Retirement Home, he became very poorly and was admitted to hospital. Upon discharge, he returned to the home to convalesce for 10 days and we visited daily. We felt he was incredibly well cared for and all his needs met.
How likely would you be to recommend Whitegates Retirement Home? Extremely Likely
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Review submitted from a Postal Card by Rachel C (Daughter of Resident) on Monday 3 July 2017. Relates to July 2017.
Mum came to Whitegates for a 3 week respite period.
She has been really well looked after, she has eaten well, looks amazing, is calm, but also has been occupied every day.
Dad has been to visit on many occasions and joins mum for lunch, and he has been made very welcome.
We have really felt mum has been safe and looked after so we all could have some respite.
How likely would you be to recommend Whitegates Retirement Home? Extremely Likely
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Review submitted from a Postal Card by Claire R (Daughter of Resident) on Monday 15 May 2017. Relates to April 2017.
Mum went to Whitegates for 2 weeks respite care. Everyone was very kind and welcoming, it made it so much easier for me to leave her and she settled in quickly.
She enjoyed the stay - company, surroundings and food. The break did us both good! Mum is looking forward to going again.
How likely would you be to recommend Whitegates Retirement Home? Extremely Likely
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Review submitted from a Postal Card by M L (Resident) on Friday 24 February 2017. Relates to January 2017.
Bathroom needs updating, at present unable to have a bath or shower.
How likely would you be to recommend Whitegates Retirement Home? Extremely Likely
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Review submitted from a Postal Card by N.R.F (Son of Resident) on Tuesday 14 February 2017. Relates to January 2017.
I was very happy to leave my mother in the care of Whitegates Retirement Home knowing that she would be safe and well looked after for a very busy period in our lives. The staff are very caring, friendly and considerate. In general, the care home is very homely in so much as it does not overwhelm you with a feeling of being too clinical. All the patients seem to be very happy to be here. The home itself is very relaxing and situated in a lovely environment.
How likely would you be to recommend Whitegates Retirement Home? Extremely Likely
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Review submitted from a Postal Card by A S (Daughter of Resident) on Monday 24 October 2016. Relates to October 2016.
My mother aged 96 entered Whitegates Retirement Home just over two weeks ago and I have been delighted to find the staff all of them caring and helpful and knowledgeable. The food is homemade and delicious with a selection offered both for lunch and supper. Visitors can stay for lunch for a small fee and are always offered tea and coffee depending on the time of day.
How likely would you be to recommend Whitegates Retirement Home? Extremely Likely
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Review submitted from a Postal Card by Patricia T (Friend of Resident) on Friday 14 October 2016. Relates to October 2016.
On a visit to my friend, she said: "This home is a gift from God". I and other friends watch over her as she has no relatives and we take our responsibility very seriously. We are so impressed with the standard of care and concern are shown from important aspects - medication and dealing with doctors to personal contentment - hairdresser and hygiene. All things are given with the respect an elderly person deserves.
How likely would you be to recommend Whitegates Retirement Home? Extremely Likely
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Review submitted from a Postal Card by Pamela H (Sister of Resident) on Friday 5 August 2016. Relates to July 2016.
A close neighbour told me about his mother who has been in this home for some years and he was very happy with her care so when it became necessary for my sister to go into care two years ago, I thought 'Whitegates Retirement Home' seemed ideal and how true that has been. She is happy, healthy and well cared for. The dining is excellent, the staff kind and what is more, they make me welcome to visit anytime. She has a single room which is very comfortable and well-furnished with an en-suite. The nice thing about this home is: "it's not like an old People's home, it's like living in a top class country house hotel"! When the time comes, I hope there will be room for me!!
How likely would you be to recommend Whitegates Retirement Home? Extremely Likely
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Review submitted from a Postal Card by Stephen F (Resident) on Wednesday 23 March 2016. Relates to March 2016.
A friendly home, staffed by courteous, kindly ladies. Helped restore my equilibrium after a truly awful journey from Australia.
How likely would you be to recommend Whitegates Retirement Home? Extremely Likely
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Review submitted from a Postal Card by Audrey C (Resident) on Tuesday 22 March 2016. Relates to March 2016.
I planned to reside here as from 14.12.15 but had a fall, broke my shoulder, so came here a week earlier 7.12.15. They were ready for me in my room which was already being paid for, and the care received was excellent. I have had many friends visiting and they all said that I had made the right choice coming to Whitegates. Yes, it is quite expensive but so is everything these days! Of course there are sometimes domestic problems arising but by talking, only to the manager, in a quiet way these can be sorted. Every home and residence has small problems - all part of living and sharing with other people! Yes I am content to stay here.
How likely would you be to recommend Whitegates Retirement Home? Extremely Likely
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Review submitted from a Postal Card by Gillian W (Resident) on Monday 15 February 2016. Relates to February 2016.
This is a medium sized home, comfortable rooms, excellent food with excellent choice. Staff are friendly, caring and professional. Various activities are available together with some outings when appropriate and transport is available when required.
How likely would you be to recommend Whitegates Retirement Home? Extremely Likely
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Review submitted from a Postal Card by Sheila C (Resident) on Wednesday 20 January 2016. Relates to January 2016.
The staff always are very nice and take me for walks. The position of the home and my room are situated very well and the food is good.
How likely would you be to recommend Whitegates Retirement Home? Extremely Likely
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Review submitted from a Website Submission by John G (Friend of Resident) on Thursday 16 July 2015. Relates to July 2015.
I have visited many care establishments over the years and I was immediately struck by the warm, caring and friendly atmosphere in this retirement home.
The staff were all upbeat and chatted to the residents as if it was one big happy family. It was a joy to visit particularly during their seaside week where the residents had been given the chance to build sand castles and watch Jonathan Cann's Punch & Judy show which encouraged the residents to talk about their past seaside experiences. All in all a very cheery and lively setting for more senior members of our community.
How likely would you be to recommend Whitegates Retirement Home? Extremely Likely
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There are currently no awards/recognitions posted yet for Whitegates Retirement Home
Job Title: Home Manager
Joined: 2014
Description:
Clint has over twenty years’ experience within the care industry in a paid and volunteering capacity. Clint joined the team at Whitegates in May 2014, I believe that the resident always comes first and we aim to deliver high standards of care and maintain their independence in doing so.
Job Title: Receptionist
Joined: 2015
Description:
I joined Whitegates retirement home in August 2015 as a receptionist, after being a hairdressing lecturer at the local college in Hastings for 9 years. I needed a career change and was lucky enough to be given an opportunity by Whitegates. My job role expanded within six months combining reception with administration. Within this job role I carry out an opened list of duties alongside helping to care for our residents. In co-operation with my day duties as receptionist / admin I am the homes hairdresser one day a week; this has enabled me to build a close relationship with our residents and understand their needs. I love my job as it is so rewarding!
Job Title: Administrater
Joined: 1994
Description:
I Joined Whitegates in July 1994 and during these 20 years I have worked as a Senior Carer, Assistant Manager and Home Manager. I semi retired about 8 years ago and since then I have worked as the Administrator. I love working at Whitegates and being part of the team getting involved in everything from maintenance to helping with the residents as well as my administration duties.
Job Title: Senior Care Assistant
Joined: 1997
Description:
I qualified as a midwife in the Philippines in 1987. I worked in Neonatal wards in the Hospital and also out in the community.
I joined Whitegates in 1997 as a care assistant and then became a senior care assistant once I completed my NVQ L3.
I believe in providing a very good standard of care to our residents, I particularly enjoy the satisfactory rewards received upon doing this.
Job Title: House Keeper
Joined: 2002
Description:
I Joined the team at whitegates in 2002, I was originally a member housekeeping team, I assisted with care and also supper cook. I eventually became a full time carer and obtained my NVQ level 2 in Health and social care.
I an now the Head of House Keeping, I enjoy my role and like to maintain a high standard of cleanliness and infection control with in the home.
Job Title: Activity Co-Ordinator
Joined: 2010
Description:
I decided on early retirement from a long career in product development, sales and marketing. I took a year off work and then joined Whitegates in a part time capacity as the first Activity Co-Ordinator they had employed. I see my role as ‘social care’ and, together with my colleague, Dana, we have introduced and developed a wide range of activities and social interaction opportunities for our residents, encouraging them to be a mutually supportive community within the home.
I particularly enjoy ‘one to one’ work and producing the home’s monthly ‘Activities Newsletter’.
There are currently no Care Home Idol entrants who have performed at Whitegates Retirement Home