Charles Lodge, Hove, East Sussex
Charles Lodge, Hove, East Sussex
Charles Lodge, Hove, East Sussex

Charles Lodge is situated off an attractive tree lined road in a central but secluded position in Hove. In addition to local shops and amenities invigorating sea breezes can be enjoyed on a visit to the nearby seafront.

The care needs of Residential and Dementia diagnosed service users can be met within the home’s pleasant environment.

Group: Nicholas James Care Homes Ltd

Person in charge: Gloria Draper (Manager)

Local Authority / Social Services: Brighton & Hove City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Portuguese

Single Rooms: 19

Shared Rooms: 4

Rooms with ensuite WC: 21

Weekly Charges Guide: Personal Care Single from £600 , Personal Care Shared (per person) from £550 (These prices are only a guideline, please contact Charles Lodge to find out the exact price for your requirements.) (These prices are only a guideline, please contact Charles Lodge to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Charles Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Charles Lodge has a Review Score of 9.8 (9.781)

The Review Score of 9.8 (maximum of 10) for Charles Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Charles Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.855 for Charles Lodge is calculated as follows: ( (195 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 227 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.926 Points relating to the number of positive Reviews for Charles Lodge is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5.4 Target = 0.926

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Charles Lodge?

  • Extremely LIKELY
    18
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Charles Lodge

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Nephew of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Mum is 97 but only had to move into a care home last July. Initially, she was in just a care home but they felt that she needed more attention than they could provide so we moved her to Charles Lodge.
She seemed to adjust fairly well. Now she seems more engaged with the activities and some of the other residents.
Overall we are happy with her wellbeing here.

How likely would you be to recommend Charles Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have found that the manager and all the staff are very friendly, caring and helpful to the residents. The home always smells nice and is very clean. The food looks lovely too. It really is a home from home.

How likely would you be to recommend Charles Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is resident in this care home where she has been treated with utmost care and respect. The staff are very knowledgeable and friendly and nothing is too much trouble. The home is always clean and tidy and the rooms are comfortable and "homely".

How likely would you be to recommend Charles Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has been a resident at Charles Lodge for 2 1/2 years. She is happy and very well cared for. The entire staff from maintenance staff to carers are always caring, welcoming and friendly. I am convinced she could not be in a better home. I have peace of mind that she is safe, understood and "loved". I would not hesitate to recommend Charles Lodge for dementia care.

How likely would you be to recommend Charles Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Whenever I visit my uncle I always receive a very warm and positive welcome. The staff are always friendly and I know my uncle considers Charles Lodge to be a real home from home. He is happy to be here.

How likely would you be to recommend Charles Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Charles Lodge is a very well run and efficient care home. My mother has been a resident since March 2016 and is thriving and very happy. All the needs when having to put a loved one into any sort of home. They have wonderful caring staff who are gentle and take time to listen and talk to the residents. Entertainment is varied but the singers who come in and get the residents singing a long and also dancing is a joy to see. Charles Lodge is fabulous.

How likely would you be to recommend Charles Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

At first mum was really unhappy and sad which made me feel the same, but in a few short months the wonderful staff have won her around, she is now very happy, content and smiley. She is always clean and well turned out when we visit every week. She loves the activities which take place most days. She now feels she is at home. All the staff are so caring and nothing is too much trouble. Her room too is kept immaculate. There is always fruit around for residents to help themselves and drinks are always available. Whenever I visit there are no smells at all it is clean and tidy.

How likely would you be to recommend Charles Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can confirm that Charles Lodge provides the best possible care home for my mother who is suffering from progressive Dementia, and who requires full time care and attention. The management and staff are all so responsive to my mothers needs and treat her with the utmost dignity and respect. Her room is always spotlessly clean and tidy and her clothes are changed and laundered o0n a daily basis, so she always appears respectable. The food provided is always to the highest quality. Mum is so happy and content within this fabulous care home which makes it so much easier for us as a family to relax knowing that she is being well cared for in such a lovely place.

How likely would you be to recommend Charles Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the staff to be helpful and friendly to me when visiting. With regard to the service user the staff always appear to treat her in a friendly but respectful way and ensure her needs are met. The environment is always cheerful and everywhere I have seen appears bright and clean. I find it helpful there are no restrictions on visiting hours. From what I have seen the service appears excellent.

How likely would you be to recommend Charles Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Could not fault in any way. Staff are extremely kind, caring and friendly. Have already recommended to a number of others, who also moved family members into their care. Would not want my mum in any other care home.

How likely would you be to recommend Charles Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My overall impression (and this comment is made taking note of some input from my father, the service user) is that Charles Lodge is a well-managed establishment with well-trained and sympathetic staff. The biggest problem I detect, one true of most such organisations is that there is sometimes a shortage of staff available.

The room was made available to my father at less than one month's notice for occupation from 01/12/2014 following the sudden closure of his previous residence. He spends almost all his time in his room, not being socially inclined at this time of his life. The room was redecorated prior to my father's taking up residence and Charles Lodge management has tried hard to meet his requirements and to make him comfortable in a quite small space. The only significant criticism I would have of the room is a common one of such establishments in that it is overheated and airless. Being south-facing with only a small opening door-cum-window in summer it is also too hot.

On the occasions when I have eaten in Charles Lodge I have have been very impressed by the standard of meals which seems higher than in my father's previous home and certainly attracts far less adverse comment than I would expect from a fastidious eater.

The home has been personally very helpful to me (who live seventy miles away) with managing post and dealing with some administrative matters which required Charles Lodge headed paper.

NOTES:
I have classified "Activities" as "Good" but my father does not use these so it is largely a guess.

How likely would you be to recommend Charles Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I don't take part in activities as i like to spend time in my room. I have lived here for 6 years and am very happy.

How likely would you be to recommend Charles Lodge? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home is very efficiently and sympathetically run. It is always clean and hygienic and clients are happy and calm. I cannot believe this is due to anything else but the caring and sensitive approach of the staff and management. Turnover of both clients and staff is low and this must be a good sign. Facilities and activities are excellent and appropriate and the clients respond well. The care home is always welcoming and staff invariably greet visitors by first name. I have no criticisms whatsoever.

How likely would you be to recommend Charles Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having visited several homes, we knew straight away that this was the right place for mum. The staff were inviting and friendly, the residents were happy, relaxed and clean. Mum settled in quickly as she was allocated a buddy, she is now eating regularly and looking forward to her meals. There is always a varied choice of menu to cater for all tastes. The staff make us feel involved and we feel welcome when we visit. I couldn't ask for a better, reassuring placement. Outings and activities are organised which mum is 89 and still able to join in.

How likely would you be to recommend Charles Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As soon as we walked in we noticed the caring and homely atmosphere. The staff take a real interest in the residents, making time to talk to them and visitors. We are made to feel welcome and know we can talk to staff/manager if we have any concerns and they will be dealt with promptly. Residents are treated with dignity and encouraged to join in the activities, games, quizzes, music and crafts. We didn't realise she was so good at throwing games and often scores bullseyes! Food is well cooked and her dietary preferences catered for. Mum likes the idea of a buddy and it helped her settle in. It was a big move after years living on her own and we are so glad that mum is being looked after by such caring carers.

How likely would you be to recommend Charles Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff are welcoming to visitors and caring and respectful to residents. The atmosphere in the building is light and cheerful and kept to a high standard of cleanliness. The home has a large garden which is used by a limited number of residents. I would like to see more activities using this valuable asset during the summer months.

How likely would you be to recommend Charles Lodge? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been at Charles Lodge for over a year. It is a homely place, kept spotlessly clean. The staff are excellent; they are all kind and I never have any doubts that they are being unkind to my mum when I am not there. I feel I can leave her there safe in the knowledge that she is well cared for. Mum is happy there and the food is excellent.

How likely would you be to recommend Charles Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Charles Lodge is a lovely care home and is very friendly and caring. The staff are very helpful and patient and also very kind and courteous to the residents, especially the manger. My mother could not be in a better environment...

How likely would you be to recommend Charles Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It become necessary to move my 95 year old mother into a nursing home following a bad fall, hospitalisation interim care, and rapid deterioration of her mental state. We inspected several homes in the area, and eventually found Charles Lodge, which is perfect for my mother. She is secure, comfortable, settled and very well cared for. Above all given the horror stories about care homes in England it never even crosses my mind that my mother will ever be treated badly, neglected, or lose her dignity. We were very lucky to find Charles Lodge.

How likely would you be to recommend Charles Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Charles Lodge