Willow Lodge

11-15 Stein Road, Emsworth PO10 8LB

Willow Lodge specialises in dementia care for up to thirty-five adults, through a service kept regularly updated by strict training procedures, aspiring to modern standards and industry developments. Willow Lodge maintains a homely and stress-free general atmosphere.

Relatives are continually kept informed of any developments in their loved ones' condition and health professionals are consulted to make sure any individual requirements are included in the service.

Tucked away on the Hampshire shore of Chichester harbour, the village of Southbourne, near Emsworth is an ideal location to enjoy life from.

This large, well-looked-after house is full of character. It feels and looks homely and offers large well-proportioned rooms and ample landscaped gardens. It’s a rural setting but not a remote one. The village centre is a short stroll away, the coast a little further, but near enough to enjoy the fresh sea air.

Willow Lodge's owners believe in promoting the privacy and dignity of those in care, without compromising on the level of attention and quality of service they receive.

Group: Stephen Geach English Oak Care Homes

Person in charge: Karey Abbott (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages from 65 to 120.

Single Rooms: 33

Shared Rooms: 1

Rooms with ensuite WC: 31

Weekly Charges Guide: Personal Care Single £800 – £1100 , Personal Care Shared (per person) £595 – £900 (These prices are only a guideline, please contact Willow Lodge to find out the exact price for your requirements.)

All fees include:

All personal Caring intervention
Washing, ironing and other laundry exc dry cleaning
Food & Drinks throughout the day and night
General cleaning
Painting and decorating and repairs to the property
All gardening
Activities
Coffee shop afternoons
Parties
Dementia training to all family members (should they wish it)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Willow Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Willow Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Willow Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.958 for Willow Lodge is calculated as follows: ( (93 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.714 Points relating to the number of positive Reviews for Willow Lodge is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 5 Reviews ÷ 7 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Willow Lodge has a Review Score of 9.7 (9.672) from 8 Reviews


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willow Lodge?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willow Lodge

  • Daughter of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My sister and I and our families have been very glad we found Willow Lodge.
We particularly value the care shown to all the residents. The atmosphere of calm and professionalism and the friendliness. Visiting is helped by the variety of seating and corners in the lounge, with its feeling of home.

How likely would you be to recommend Willow Lodge? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

My nan is well looked after and I'm happy she is here. It's so friendly as well efficient.

How likely would you be to recommend Willow Lodge? Extremely Likely

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Average Rating:   5 out of 5

Willow Lodge, in my opinion, is 100%. I have had my mind put at rest that when I leave mum she gets exceptional care. The staff are amazing, caring and treat the residents with utmost respect. I'm so glad we found such a wonderful home to take care of mum.

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Average Rating:   5 out of 5

First class care, friendly, immaculately clean. The carers are amazing and kind and very supportive not only to residents but to the families of residents too. I have felt so at ease knowing that my mum is cared for properly and with love and compassion.

How likely would you be to recommend Willow Lodge? Extremely Likely

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Average Rating:   5 out of 5

I chose this care home after viewing a fair few homes in the local area, as from the moment I pulled up to this home comparative to all of the others it was evident that this home was cared for and there were no expenses spared with it being in a whole new league to the rest, it was stunning throughout and full of character and most importantly everyone was having so much fun. Would 100% recommend Willow Lodge!

How likely would you be to recommend Willow Lodge? Extremely Likely

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Average Rating:   5 out of 5

All staff at Willow Lodge have been excellent.

How likely would you be to recommend Willow Lodge? Likely

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Average Rating:   4.9 out of 5

Extraordinary care and understanding in difficult circumstances. The home is modern and clean. The staff are kind and competent and always have time to talk and offer information and reassurance to the family. We feel so lucky to have found Willow Lodge for our aunt. Very impressed that the staff have worked there for many years, it says a great deal for the senior management.

How likely would you be to recommend Willow Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has recently become a resident and I have been very happy with the considerate, kind and professional way she is being looked after.

How likely would you be to recommend Willow Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 19 May 2018

We have one ground floor single ensuite room available

Awards / Recognitions

There are currently no awards/recognitions posted yet for Willow Lodge

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Willow Lodge