






Willow Lodge specialises in dementia care for up to thirty-nine adults, through a service kept regularly updated by strict training procedures, aspiring to modern standards and industry developments. Willow Lodge maintains a homely and stress-free general atmosphere.
Relatives are continually kept informed of any developments in their loved ones' condition and health professionals are consulted to make sure any individual requirements are included in the service.
Tucked away on the Hampshire shore...
Care Provided by Willow Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Subject to room type and individual care needs
The price(s) shown are provided by the care home. Contact Willow Lodge for full pricing details and T&Cs.
Contact Willow Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- English Oak Care Homes
- Private Owned
Person in charge
- Aimee Bone(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (18)
Visiting
- Please call ahead where possible to book visits. This ensures your loved one is ready and waiting for you. Tours can be arranged by appointment. If you wish to drop in and say hello the team will always do their very best to accommodate you.
Parking
- Private car park out front with limited visitor spaces. Please call ahead if you are travelling by car and the home will do their best to accommodate you. Parking in front is not always guaranteed. If you are not able to park in the car park there is a reasonable amount of on-road parking nearby.
Willow Lodge Reviews (49)
Willow Lodge has a Review Score of 9.8 (9.825) out of 10, based on 15 reviews in the last 2 years.
Over all time Willow Lodge has 49 reviews.
On my first visit shortly afterwards I was so pleasantly surprised at the aura and ambience of the place.
Right from a refreshing welcoming face at reception and on to staff members going about their chores with copious energy and smiles. No wonder the residents all looked content.
All her medical treatments, eye tests, Doctor, Dentist etc. are all methodically monitored and carried out when necessary.
Within herself she feels very much at home, happy to be there and being well cared for.
Food is excellent, and the whole place is fresh, spacious, and very clean.
Various activities are carried out each week to the delight of all the patients.
As a visitor, you can pretty much go at any time and stay for as long as you wish. You could stay for lunch, you've only got to ask for a drink, nothing is a problem.
Management team is superb.
Not surprising then, I can't recommend this place high enough.
Hi, thank you so much for all your kind words. We appreciate you letting us know how your mother and your family are finding Willow Lodge. We are pleased that you've had a great experience with our team and that your mother is settled and her needs are being met. We are also happy to hear that you...
I am so pleased we chose Willow Lodge and cannot recommend it highly enough.
The staff are friendly, welcoming and are very attentive to their residents.
They also take the time to get to know the residents' families and welcome visits.
The home is clean and well maintained throughout with plenty of seating areas indoors and out.
The rooms are bright and spacious.
The food is of a good standard with varied meals and regular snacks.
Overall very pleased with our experience and happy in the knowledge that my father is comfortable and well cared for and his needs are being met.
Thank you for your kind words. We really appreciate the feedback and are happy to hear you are pleased with our home. It is wonderful to know you feel your father is being well taken care of and that the staff are supporting all his needs.
My partner was transferred from another care home to Willow Lodge. Initially, I was concerned that he wouldn’t settle into his new residence however my worries were very soon alleviated as I realised that Willow Lodge is the right place to meet his increasing needs. The staff are professional, compassionate and friendly towards their residents and their relatives, making us feel part of a family. The environment is bright, welcoming and clean.
The enclosed garden is peaceful and well-tended. The home-cooked meals are excellent, catering for any dietary requirements. The social events have been excellent, wonderful occasions when residents and families can gather and share experiences. The staff have not only organised and carried out these events but continue to carry out their work day duties as well. I know that my partner is safe, secure and cared for with compassion and dignity, I couldn’t ask for more and wouldn’t hesitate to recommend Willow Lodge as an excellent care home.
My gran has lived here for 18 months now, and she is so relaxed and at home. The staff are amazing! I am totally confident that she is loved and looked after with respect and kindness. The food is great, and the home and all of the residents are always clean.
Staff are committed to ensuring that all residents are kept safe and are happy within the home environment. Food is excellent and is tailored to what individuals like and clothing is always immaculate. I would not hesitate to recommend Willow Lodge to anyone looking for a care home for their loved one.
I feel my brother is safe, loved and cared for.
I recently spent quite a lot of time at the home and was impressed by everything I saw - it was the birthday of a couple of residents and the extra effort all the team made to make the residents feel special was amazing.
I am so grateful we found Willow Lodge - I wish more care homes had the same standards of love, care and professionalism that is on display at Willow Lodge.
I had asked Mum's care home manager if we could hold a small tea party at the care home to celebrate Mum's 90th birthday. The care home manager said yes and was more than supportive and helpful to ensure the tea party could take place. The home provided a tasty buffet and the care home cook made a delicious birthday cake! All of Mum's close family and their children and especially Mum had a very enjoyable afternoon that we would remember for a long time to come.
My father recieves residential care at Willow Lodge, he has resided there for approximately 18 months.
It was an extremely difficult and stressful time for myself and my sister when we had to make the decision to place my father in a care home, it was very upsetting and a really emotional time. We were very worried and concerned as to whether we had made the correct decision and if we had chosen the right care home for him. I can now honestly say that we need not have worried at all. From the outset, we have been delighted with the care my father recieves and the way we as a family are provided with updates on his wellbeing. In short, we are over the moon with Willow Lodge. I resist the temptation to name individual members of staff because I would be most upset if I left anybody out, they have all been patient, caring, and professional and I cannot recommend any higher.
My mum had been residing at Willow Lodge for a little under 2 and a half years. It was a difficult decision at the time but I was quickly assured that Willow Lodge was the right place for mum. Mum's needs were met. Staff got to know mum so well, that a bespoke fidget gadget with buttons and zips was made to keep mum occupied when she could no longer walk. Having recently gone through end of life I wanted to express how impressed I am with the staff. They always had mum's best interests at heart, making sure that mum was as comfortable as possible and that she had company when we couldn't be there. The staff are all so passionate and genuinely caring. The end of life care is outstanding. I would recommend Willow Lodge Care Home to anyone whose loved one has dementia.
My mother was only at Willow Lodge for 9 months and, like with everyone who suffers from dementia, there were a few issues that came up, but these were always dealt with by the amazing management team and staff there.
Covid -19 presented so many additional problems for care homes but everyone at Willow Lodge carried on providing such a happy and welcoming environment.
The home itself is beautifully decorated and well maintained, and everyone there highly praises the food provided.
My mum spent her last few days being loved and cared for by all at Willow Lodge, I cannot thank you enough for not only your care of Mum but the support for us during this sad time.
I would recommend you to anyone looking for somewhere for their loved ones to be cared for.
I was very apprehensive at letting my mum go into a care home, but after becoming her full-time carer and having a trip already booked I had no choice. I really needn't have worried, the care she got was amazing. Also, I was kept updated via email on how well she was doing. Also, a lovely touch sending me photos of her. Thank you so much to all the staff, hopefully, there will be availability when we next go away.
Really lovely, comfortable, well-run care home. The facilities are excellent and since my aunt moved in in 2015, many further improvements have been made for the comfort of the residents. She is as content as it is possible for her to be, bearing in mind the extent of her dementia. She can be challenging at times but is treated with dignity and kindness.
Having spent many years thinking I would never want to place a relative in a care home, I can now say that I have been pleasantly surprised with regard to the care my mother receives. The staff are always happy, jolly and welcoming and Mum enjoys the interaction with both staff and residents.
My mum's care has been excellent. I am kept informed regarding her health, medication and other important matters. The home is very clean, lovely homemade food, great activities, inclusive and supporting. Lovely garden which Mum loves to sit in. I know she is safe and I am able to visit when I want to which we both look forward to. All staff, management, carers, chefs, cleaners are excellent. Thank you.
All of the staff are caring, compassionate both to residents and their relatives. Always answer any questions asked, and thank you for caring for him; gratitude to all.
All staff are professional and personable. They are willing to engage and support Mum and me, particularly during these difficult Covid restrictions. Queries are dealt with in a caring and empathetic way.
Willow Lodge has been very helpful and all the staff we have had contact with have been lovely, professionals and very careful. I would highly recommend this home for anyone's family.
Great accommodation, clean and bright. Caring staff who showed compassion and flexibility in supporting the family to be part of the care of our loved one within the limits of coronavirus restrictions on contact. The staff did all they could to help us engage with care and to make life in a residential setting comfortable and acceptable to our loved one. Well done to all the staff for their kindness and excellent care, it meant a great deal to us to know that our loved one was in good hands. Thank you for that.
I cannot fault Willow Lodge Care home and the amazing team who look after my father. They have been his and my salvation. Nothing is too much trouble and everyone is friendly. The home is of the highest standard and my father is receiving the best care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 June 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Willow Lodge.
There are no upcoming events for Willow Lodge.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Willow Lodge.
Accreditations
There are no accreditations posted yet for Willow Lodge.
Meet the Team (11)

Aimee began her journey in the health and social care sector in 1998 and has worked in every role along the way to gain hands-on experience and a deep understanding of quality care. She became a Registered Manager with the CQC and joined Willow Lodge in 2020. Since then, she has proudly led a dedicated team committed to delivering person-centred care in a warm and supportive environment. Aimee holds a Level 5 Diploma in Health and Social Care, among various other qualifications.
Under her leadership, residents live well with dementia and enjoy a rich variety of entertainment and meaningful activities tailored to their needs and interests. Aimee always welcomes visitors and is happy to answer any questions and show people around the home.

Kelly joined Willow Lodge in 2024 as Deputy Manager following a 29-year career in the NHS, which began in 1995. She is passionate about promoting dignity, independence, and well-being for every individual. In her role, she plays a key part in day-to-day operations, staff development, and quality assurance, while supporting the Registered Manager. Kelly holds a Level 4 with RMA in Adult Health and Social Care and enjoys continuously developing her knowledge.

Donna serves as the Administrator and PA to the Manager at Willow Lodge. She brings a strong background in commercial management and transitioned into care administration, a role she finds incredibly rewarding.
Donna supports the Manager in achieving the home's vision and is often the first point of contact for visitors and callers. She values continuous training and is proud to be part of a friendly and dedicated team.

Katie has over 13 years of experience in dementia care, having started in 2012. She supports the management team to ensure the smooth running of the care floor, supervises and mentors staff, and ensures that each resident’s needs are met. Katie is passionate about creating a supportive and positive environment for both residents and her team. Outside of work, she enjoys going to the gym and spending quality time with her daughters.

Julie has worked in the care sector for over 20 years, starting her career in 2003. She has been at Willow Lodge since 2022 and thoroughly enjoys her role as Head Housekeeper. Julie supervises a dedicated team to ensure the home is always clean, comfortable, and welcoming. She manages infection control and performs regular audits to uphold high standards and maintain compliance. Julie takes great pride in creating a safe and pleasant environment for residents.

Max joined Willow Lodge after transferring from another care provider in 2024. Since his arrival, he has been promoted to Senior Carer—a role he embraces with pride. Max is passionate about learning and committed to delivering compassionate, person-centred care that makes a meaningful difference in residents' lives.

Cary entered the care sector later in life and has embraced the journey wholeheartedly. Since joining, she has gained valuable experience and recently completed his Level 2 Apprenticeship in Adult Health and Social Care. Cary is proud to be part of a team that benefits from continuous training and support, helping her to provide the best possible care to residents every day.

Alex is originally from Kerala, India, and moved to the UK in 2021, where he began his career as a Care Assistant at Willow Lodge. Since then, he has felt welcomed and supported by the team. With ongoing training and development, Alex has continued to grow in his role. He deeply values the residents and enjoys participating in the many fun activities offered at the home.

DJ has been with Willow Lodge since 2022, initially joining as a Care Assistant. With a passion and background in cheffing—including experience in a Dubai restaurant—he is now fulfilling his dream as the home's Chef. DJ enjoys preparing nutritious meals and is particularly fond of baking, always aiming to bring joy to residents through delicious food.

Brad has worked in care homes as a Kitchen Assistant since 2019 and joined Willow Lodge in 2024. He enjoys spending time with residents—chatting, singing, and sharing meaningful moments. Brad is particularly enthusiastic about contributing to menu planning and working closely with the chef to ensure meals are nutritious and enjoyable. Outside of work, he enjoys long walks with his dogs and playing football.

With over 25 years of experience in the care sector, beginning in 1999, Venus has held a variety of roles, including Senior Carer, Mental Health Counsellor, and working with SEN children in a special education setting.
She now serves as the Activity Coordinator at Willow Lodge, where she focuses on delivering engaging and meaningful activities that support residents’ emotional and physical well-being. Venus enjoys music-based activities and local outings and is a big fan of Pink Floyd, concerts, and rugby in her spare time.
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