Edward House

86 Mill Road, Burgess Hill RH15 8DZ
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9.5 47 Reviews
  • Edward House, Burgess Hill
The home is located in a central position close to local transport and other amenities, which include a shopping centre, restaurants and public houses. All these are within walking distance and easily accessible.

Within a homely environment the care provided by the home can meet the needs of service users with a diagnosis of Dementia and those with Residential care needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 22 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £980 – £1400
  • Self-Funded Residential Dementia Care: £980 – £1400
  • RESPITE Self-Funded Residential Care: £980 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £979 – £1400

These prices are only a guideline, please contact Edward House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kristie Marku (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (8)

Edward House Reviews (47)

Total of 47, showing 41-47
9.5

Edward House has a Review Score of 9.5 (9.479) out of 10, based on 10 reviews in the last 2 years. Over all time Edward House has 47 reviews.

Overall Experience

  • 26
  • 19
  • 2
  • 0
  • 0

Date Published

47
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2
10
37

Review from A H (Daughter of Resident) published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was unsure about putting my dad into a care home. Edward House have helped to make this a positive experience for my mum and all the family. They have made us feel welcome when visiting and I have found all the staff to be friendly and helpful.

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Review from Peter M (Brother-in-law of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visitors are always warmly welcomed. Staff are very friendly. Extremely clean (no nasty smells). lovely sunroom which can be used for quiet get togethers.

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Review from Mabel M (Sister of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting, very friendly clean home. Often my sister is engaged in an activity. Well cared for, home made cakes and plenty of drinks.

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Review from Lesley F (Daughter of Resident) published on 18 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a tough decision to put my father into care, however he is happy safe and well cared for by a lovely friendly team. Giving us peace of mind knowing he is happy and content, with regular entertainment and activities.


The food is very good and all the residents eat together with the team assisting

when necessary but ensuring the residents maintain as much independence and dignity in a social and friendly setting.


The security is good but visitors are always welcome at any time and the team are always happy to update information and show a genuine interest in my dad.

Reply from Abigail Draper, Event and Marketing Manager at Edward House

Thank you for the review and your feedback it is appreciated.
We have just recruited a new Leisure and Lifestyle Coordinator who is also about to embark on two new courses; Activity Leadership and the Level 2 Award in Supporting Activity Provision in Social Care from NAPA.
We are also currently implementing a new activity programme with a themed events and activities yearly calendar. So hopefully lots of exciting events coming up for the rest of the year.

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Review from Terence N (Son of Resident) published on 22 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My comments below are no reflection on the staff who are excellent. It is the condition of the home. It needs a face lift and that is down to funding. It is down to the powers that be, to provide the funds for people i.e. residents of the home and the staff. To people who have worked all their lives
and dedicated staff, to provide better facilities. There does not seem to be a problem with funding everyone else. Charity should begin at home. To reiterate the staff are excellent.

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Review from Theresa P (Wife of Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very friendly and helpful and they always offer tea when I visit my husband. I will say that they should make him wear his elastic stockings to keep the swelling in his legs down.

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Review from Russell B (Son of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent experience in every way. No complaints whatsoever.

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Current Review Score: 9.5 (9.479)

Overview of Review Score

The Review Score of 9.5 (9.479) out of 10 for Edward House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.579 for Edward House is calculated as follows: ( (71 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 114 Ratings = 4.579

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Edward House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (4)

Meet the Team (1)

Kristie

Kristie Marku

Job Title: Registered Manager

Joined: 2022

My journey into a care home started with my grandmother years ago. She was a nurse, and I will always remember her taking so much pride in her job. I joined the care sector in 2005, working in a nursing home as a carer. I did my NVQ 2 and 3 at my local hospital and spent 6 years working in the hospital in the stroke ward. I was soon assigned champion for the older ones in the ward and was involved as much as possible, but after 6 years, I wanted to try something new. After leaving the hospital I went on to work in the community as a team leader and it was at that point, I had the opportunity to complete my NVQ 5 and after a few years of working in the community where I went to work for an agency, I was assigned to work in a care home. I have been in Edward House for just over two years. I love working at Edward House.


It is a very homely atmosphere in here. I'm so proud to be able to do things for the residents, talking with them and spending time with them and seeing them do things that they haven't done in a while is a real joy. When I see them happy, having a good time and being looked after properly, I'm happy.

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