Edward House

86 Mill Road, Burgess Hill RH15 8DZ
Review Us
9.6 48 Reviews
  • Edward House, Burgess Hill
The home is located in a central position close to local transport and other amenities, which include a shopping centre, restaurants and public houses. All these are within walking distance and easily accessible.

Within a homely environment the care provided by the home can meet the needs of service users with a diagnosis of Dementia and those with Residential care needs.
Show Edward House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 22 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1400
  • Self-Funded Residential Dementia Care: £1100 – £1400
  • RESPITE Self-Funded Residential Care: £1100 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1400

Fees are dependent on the Room and the person-centred care

These prices are only a guideline, please contact Edward House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kristie Marku (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (8)

Edward House Reviews (48)

9.6

Edward House has a Review Score of 9.6 (9.619) out of 10, based on 11 reviews in the last 2 years.
Over all time Edward House has 48 reviews.

Overall Experience
  • 27
  • 19
  • 2
  • 0
  • 0
Date Published
  • 48
  • 3
  • 3
  • 11
  • 37
Reviewer Connection to Edward House
  • 16
  • 10
  • 5
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 48, showing 1-20
Review from Gayle S (Friend of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was in care at Edward House from November 25 2024, he went for initial assessment as I repeated that his dementia had gone down hill suddenly and he needed care and in every aspect he received first class care, he loved the activities and always told me how wonderful the food was. He's a wanderer
with peripheral edema in his legs but they always watched him carefully and sat him down, the home is totally safe + secure.
Reply from Kristie Marku, Registered Manager at Edward House

Thank you for your lovely words. I will pass this on to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F F (Daughter of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Now my mother has been in Edward house for 3 months, I am happy and have peace in mind she is looked after well. Manager, her Deputy and all team member are welcoming. I have had several phone calls during the time my mum was not well. Manager took her to A&E just as precaution. I cannot praise their
kindness, being cheerful and informative all the time.
I have rated facilities GOOD how ever building and communal areas can benefit of a face lift. also garden can be more welcoming for residence to sit outside when the weather is good.
Every where is clean all the time however it would be better if it is safe around residence to use fabric softener in the water when floors being mopped so area smells nice.
Reply from Kristie Marku, Registered Manager at Edward House

Thank you for your positive feedback. It our pleasure to provide the best quality of care for your mother. Thank you also for your comments about the garden and the communal areas. I am please to confirmed that the work in the garden has commence to create a more comfortable experience for our residents and as the home has recently recruited a new maintenance worker plans has already put in place to refresh the lounge area so that the residents will be able to enjoy more their time together. Many thanks once again as we truly appreciate the feedback we receive from residents and families

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan S (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 30 months and in all that time she has been shown kindness and compassion, although she is quite frail and very confused now I've never seen her distressed, she regards Edward House as her home and I ( her daughter) am delighted with the care she receives.
Thank you
to all at Edward House
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barry H (Nephew of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have rated it 4/5 as the overall score, as we are a recently new user of this service, so we have little experience to go on. However, the experience for the last 3 weeks that we have been associated with Edwards House suggests it's a nice place to be. However the facilities are tired and could do
with some modernisation, but this does not reflect on the carers competence and caring attitude. I don't really know about the activities laid on as yet, but I understand that they are designed to also help with the mental well-being of the residents, which is a good thing. My observation about the team (Management and Staff) at Edwards House is that they offer a first-class service.
Reply from Kristie Marku, Registered Manager at Edward House

Thank you for your feedback. I will pass it on to the team. Regarding activity we have an activity lady 5 days a week from 10-2pm.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Penelope O (Sister of Resident) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been in Edward House for nearly 18 months, and we are very pleased with the way he is looked after, The manager and her team are very supportive, kind, caring, compassionate and helpful, not just to him but to us as well. We cannot praise the residence enough for always being pleasant,
cheerful and welcoming, keeping us up to date with events. My brother is quite settled now and is happy with his life in Edward House which gives us peace of mind knowing he is so well looked after.
Reply from Kristie Marku, Registered Manager at Edward House

Thank you very much for your review. I will pass this on to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marianne E (Daughter of Resident) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Edward House for 18 months now. My sister and I are very pleased with the care she receives. Her room is bright and comfortable. The staff are all very welcoming and very supportive to us as well as my mother. We feel comfortable ringing to discuss anything and the staff equally
informs us of any health issues or problems that may arise. They obviously have got to know her very well. The location is perfect being within an area she has known for 70 years and easily accessible for us. A lovely home.
Reply from Kristie Marku, Registered Manager at Edward House

Thank you very much for your review. I will pass this on to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard R (Son of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always helpful and caring to my mother.
They make my mother as comfortable as she can be with her dementia which can obviously be challenging.
The food and facilities are good and the location of the house is also very convenient.
Reply from Kristie Marku, Registered Manager at Edward House

Thank you so much. I will pass this on to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue B (Daughter of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my initial meeting with the manager at Edward House when she assessed my dad in the hospital, we have been treated with the utmost respect and consideration. The staff at Edward House are kind, caring and compassionate to my dad and also to us as a family. My dad has settled in really well and
I would not hesitate to recommend Edward House to others looking for a care home.
Reply from Kristie Marku, Registered Manager at Edward House

Thank you so much for your review. Thank you for your help with our Nativity this afternoon. I will pass this on to all staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth H (Wife of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband came to Edward House in September and I have had such support from all members of staff with him settling into his new home. It was one of the hardest things I've had to do, but they have treated him with so much care and kindness that I know he is happy and safe.
Reply from Kristie Marku, Registered Manager at Edward House

Thank you so much for your review. I will pass this on to all staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clare C (Daughter of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
The home is fairly basic but has a homely feel. The staff are absolutely wonderful. Kind, caring and welcoming. There's always plenty of tea and biscuits! They provide activities such as exercise classes and bingo. My dad always enjoys the Skittles competition. They hold celebratory events such as summer
BBQs and families are very welcome.
The food is wholesome, homely meals which again my dad enjoys, and he loves his cooked breakfast!
Reply from Linda Bartley, Manager at Edward House

Thank you so much for your review. I will pass it on to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann D (Sister of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are friendly and welcoming, and always have a smile for you. My brother “loves” the food and is very comfortable and well looked after. He is warm, well-fed, and above all else, he is “safe”.
Thank you all.
Reply from Linda Bartley, Manager at Edward House

Thank you so much for your review. I will pass this on to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Friend of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very warm welcome. Everywhere was spotlessly clean. Offered a coffee. Initial telephone call was very helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham B (Son of Resident) published on 20 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very big thank you to the manager and all the amazing staff at Edward House. Your thoughtful, kind and caring manner shows in everything you do for Mum. I know Mum is happy and well looked after. Thank you.
Reply from Daniela Andreeva, Manager at Edward House

Dear Graham,
A big thank you for your kind words.
It's a pleasure to look after your mum. You know we are always here for you.
Kind Regards,
Edward House Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela L (Daughter of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum spent three weeks convalescing here following an operation and was very happy. She settled extremely quickly; staff were very efficient and caring and Mum was made to feel like one of the family. Having been reluctant to go here initially, Mum was reluctant to leave! We would have no hesitation
in placing her, here again, should she require respite or longer-term care, and the family would like to thank the team at Edward House for their kindness and for providing us with peace of mind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Niece of Resident) published on 13 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After visiting many care homes, this one stood out due to caring staff, happy residents, along with cleanliness and a lovely homely feel. My aunt is thriving and is very happy there, even in the short space of time she has been there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Zygrund S (Husband of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all aspects of care my wife is receiving at Edward House. Good food and entertainment and excellent staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J N (Son of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care home requires updating in a number of areas.
The bathroom and shower look very old, the décor is tatty and the rooms need refurbishing.
We pay £850 per week and although the staffing and meals are generally good this does not represent good value for money.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol G (Daughter of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled very well into this lovely care home and seems very happy. The staff are very caring and are all very approachable. The food is good, my dad has been invited to have dinner with my mum this Wednesday.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen S (Son of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum seems happy in Edward House and the staff are very caring and compassionate. She is more content now.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gillian W (Daughter of Resident) published on 4 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
It will be coming up to three years since my mother arrived here.
Not her choice to leave her house but due to dementia and wandering in the road outside, her safety was in question.
She settled in after a couple of weeks and now is very happy and content, mainly due to the very caring nature of the
staff!
We visit at least every week to see a happy person, in her own world mentally and often in somebody else’s clothes.
Seemingly going on forever (96 last April) but she is not the Mum I knew, which is very sad!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for Edward House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.619 for Edward House is calculated as follows: ( (83 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 126 Ratings = 4.619
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Edward House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (1)

Kristie

Kristie Marku

Job Title: Registered Manager Joined: 2022

My journey into a care home started with my grandmother years ago. She was a nurse, and I will always remember her taking so much pride in her job. I joined the care sector in 2005, working in a nursing home as a carer. I did my NVQ 2 and 3 at my local hospital and spent 6 years working in the hospital in the stroke ward. I was soon assigned champion for the older ones in the ward and was involved as much as possible, but after 6 years, I wanted to try something new. After leaving the hospital I went on to work in the community as a team leader and it was at that point, I had the opportunity to complete my NVQ 5 and after a few years of working in the community where I went to work for an agency, I was assigned to work in a care home. I have been in Edward House for just over two years. I love working at Edward House.


It is a very homely atmosphere in here. I'm so proud to be able to do things for the residents, talking with them and spending time with them and seeing them do things that they haven't done in a while is a real joy. When I see them happy, having a good time and being looked after properly, I'm happy.

Frequently Asked Questions about Edward House

What types of Care is Edward House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Edward House have?

There are 20 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Edward House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Edward House to the centre of Burgess Hill?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Edward House to verify any information. View our terms and conditions. Edward House has an Enhanced Service - more info.