
After visiting many care homes, this one stood out due to caring staff, happy residents,C S(Niece of Resident/Service User)

Very pleased with all aspects of care my wife is receiving at Edward House.Zygrund S(Husband of Resident/Service User)

staff were very efficient and caring and Mum was made to feel like one of the familyAngela L(Daughter of Resident/Service User)

After visiting many care homes, this one stood out due to caring staff, happy residents,C S(Niece of Resident/Service User)

Very pleased with all aspects of care my wife is receiving at Edward House.Zygrund S(Husband of Resident/Service User)

staff were very efficient and caring and Mum was made to feel like one of the familyAngela L(Daughter of Resident/Service User)

The home is located in a central position close to local transport and other amenities, which include a shopping centre, restaurants and public houses. All these are within walking distance and easily accessible.
Within a homely environment the care provided by the home can meet the needs of service users with a diagnosis of Dementia and those with Residential care needs.
Care Provided by Edward House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 22 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the Room and the person-centred care
The price(s) shown are provided by the care home. Contact Edward House for full pricing details and T&Cs.
Contact Edward House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Nicholas James Care Homes Ltd
- Private Owned
Person in charge
- Kristie Marku (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2002
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (8)
Edward House Reviews (50)
Edward House has a Review Score of 9.4 (9.417) out of 10, based on 5 reviews in the last 2 years.
Over all time Edward House has 50 reviews.
What really stands out is their kindness and thoughtfulness. They organise special outings for Mother's Day and an easter party. The staff are friendly, caring and truly dedicated to the residents ' happiness.
Edward House is a wonderful place, and I feel so reassured knowing my mum is in such compassionate and capable hands.
Thank you so much for your kind words. We always try to ensure all our residents are happy and feels at home. I will pass this on to the team.
Edward House has looked after my mum 2023. The care is outstanding. I am always warmly welcomed and looked after when I visit. I know my mum is in safe hands and I am never concerned when I visit. Edward House is always so clean and smells clean. I never have any worries about my mum living at Edward House.
You will always be warmly welcomed in our home.
Having first met Kristie the Manager I instantly liked her as she carefully listened to my mums needs and got to know her as a person first. Mum has dementia and so I was really worried about how she would settle in and how the staff would manage to meet her needs. All of my worries completely melted away when I saw my mum. She was happy and engaged in a singing activity and looked lovely and clean, bright and chatty. The staff are all amazing and have handled her transition so well that they have got mum into a great routine already! She loves the food and it looks like she's made some friends too. The staff are patient, reassuring, caring and kind and they have totally welcomed our whole family with open arms - the chef even offered us to stay for some lunch and so it already feels like a home from home. I can't thank you all enough for everything that you've done to make my mum and us all feel so welcome.
Thank you so much for your kind words. We all love your mum and it our pleasure to look after her.
My friend was in care at Edward House from November 25 2024, he went for initial assessment as I repeated that his dementia had gone down hill suddenly and he needed care and in every aspect he received first class care, he loved the activities and always told me how wonderful the food was. He's a wanderer with peripheral edema in his legs but they always watched him carefully and sat him down, the home is totally safe + secure.
Thank you for your lovely words. I will pass this on to the team.
I have rated facilities GOOD how ever building and communal areas can benefit of a face lift. also garden can be more welcoming for residence to sit outside when the weather is good.
Every where is clean all the time however it would be better if it is safe around residence to use fabric softener in the water when floors being mopped so area smells nice.
Thank you for your positive feedback. It our pleasure to provide the best quality of care for your mother. Thank you also for your comments about the garden and the communal areas. I am please to confirmed that the work in the garden has commence to create a more comfortable experience for our...
I have rated it 4/5 as the overall score, as we are a recently new user of this service, so we have little experience to go on. However, the experience for the last 3 weeks that we have been associated with Edwards House suggests it's a nice place to be. However the facilities are tired and could do with some modernisation, but this does not reflect on the carers competence and caring attitude. I don't really know about the activities laid on as yet, but I understand that they are designed to also help with the mental well-being of the residents, which is a good thing. My observation about the team (Management and Staff) at Edwards House is that they offer a first-class service.
Thank you for your feedback. I will pass it on to the team. Regarding activity we have an activity lady 5 days a week from 10-2pm.
My brother has been in Edward House for nearly 18 months, and we are very pleased with the way he is looked after, The manager and her team are very supportive, kind, caring, compassionate and helpful, not just to him but to us as well. We cannot praise the residence enough for always being pleasant, cheerful and welcoming, keeping us up to date with events. My brother is quite settled now and is happy with his life in Edward House which gives us peace of mind knowing he is so well looked after.
Thank you very much for your review. I will pass this on to the team.
My mother has been in Edward House for 18 months now. My sister and I are very pleased with the care she receives. Her room is bright and comfortable. The staff are all very welcoming and very supportive to us as well as my mother. We feel comfortable ringing to discuss anything and the staff equally informs us of any health issues or problems that may arise. They obviously have got to know her very well. The location is perfect being within an area she has known for 70 years and easily accessible for us. A lovely home.
Thank you very much for your review. I will pass this on to the team.
They make my mother as comfortable as she can be with her dementia which can obviously be challenging.
The food and facilities are good and the location of the house is also very convenient.
Thank you so much. I will pass this on to the team.
From my initial meeting with the manager at Edward House when she assessed my dad in the hospital, we have been treated with the utmost respect and consideration. The staff at Edward House are kind, caring and compassionate to my dad and also to us as a family. My dad has settled in really well and I would not hesitate to recommend Edward House to others looking for a care home.
Thank you so much for your review. Thank you for your help with our Nativity this afternoon. I will pass this on to all staff.
My husband came to Edward House in September and I have had such support from all members of staff with him settling into his new home. It was one of the hardest things I've had to do, but they have treated him with so much care and kindness that I know he is happy and safe.
Thank you so much for your review. I will pass this on to all staff.
The food is wholesome, homely meals which again my dad enjoys, and he loves his cooked breakfast!
Thank you so much for your review. I will pass it on to the team.
Thank you all.
Thank you so much for your review. I will pass this on to the team.
Very warm welcome. Everywhere was spotlessly clean. Offered a coffee. Initial telephone call was very helpful.
A very big thank you to the manager and all the amazing staff at Edward House. Your thoughtful, kind and caring manner shows in everything you do for Mum. I know Mum is happy and well looked after. Thank you.
A big thank you for your kind words.
It's a pleasure to look after your mum. You know we are always here for you.
Kind Regards,
Edward House Team
Mum spent three weeks convalescing here following an operation and was very happy. She settled extremely quickly; staff were very efficient and caring and Mum was made to feel like one of the family. Having been reluctant to go here initially, Mum was reluctant to leave! We would have no hesitation in placing her, here again, should she require respite or longer-term care, and the family would like to thank the team at Edward House for their kindness and for providing us with peace of mind.
After visiting many care homes, this one stood out due to caring staff, happy residents, along with cleanliness and a lovely homely feel. My aunt is thriving and is very happy there, even in the short space of time she has been there.
Very pleased with all aspects of care my wife is receiving at Edward House. Good food and entertainment and excellent staff.
The bathroom and shower look very old, the décor is tatty and the rooms need refurbishing.
We pay £850 per week and although the staffing and meals are generally good this does not represent good value for money.
Mum has settled very well into this lovely care home and seems very happy. The staff are very caring and are all very approachable. The food is good, my dad has been invited to have dinner with my mum this Wednesday.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 December 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Edward House.
There are no upcoming events for Edward House.
Awards / Recognitions (5)
- 20 Nov 2025Recipient: Edward House
- 28 Feb 2020Recipient: Nicholas James Care Homes Ltd
- 28 Feb 2019Recipient: Nicholas James Care Homes Ltd
Accreditations
There are no accreditations posted yet for Edward House.
Meet the Team (1)

My journey into a care home started with my grandmother years ago. She was a nurse, and I will always remember her taking so much pride in her job. I joined the care sector in 2005, working in a nursing home as a carer. I did my NVQ 2 and 3 at my local hospital and spent 6 years working in the hospital in the stroke ward. I was soon assigned champion for the older ones in the ward and was involved as much as possible, but after 6 years, I wanted to try something new. After leaving the hospital I went on to work in the community as a team leader and it was at that point, I had the opportunity to complete my NVQ 5 and after a few years of working in the community where I went to work for an agency, I was assigned to work in a care home. I have been in Edward House for just over two years. I love working at Edward House.
It is a very homely atmosphere in here. I'm so proud to be able to do things for the residents, talking with them and spending time with them and seeing them do things that they haven't done in a while is a real joy. When I see them happy, having a good time and being looked after properly, I'm happy.
Frequently Asked Questions about Edward House
What types of Care is Edward House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Edward House have?
There are 20 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Edward House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Edward House to the centre of Burgess Hill?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Edward House to verify any information. View our terms and conditions. Edward House has an Enhanced Service -more info.