Edward House

86 Mill Road, Burgess Hill RH15 8DZ

The home is located in a central position close to local transport and other amenities, which include a shopping centre, restaurants and public houses. All these are within walking distance and easily accessible.

Within a homely environment the care provided by the home can meet the needs of service users with a diagnosis of Dementia and those with Residential care needs.

Group: Nicholas James Care Homes Ltd

Person in charge: Linda Bartley (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Epilepsy • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment

Single Rooms: 20

Shared Rooms: 1

Rooms with ensuite WC: 8

Weekly Charges Guide: Personal Care Single from £600 , Personal Care Shared (per person) from £550 (These prices are only a guideline, please contact Edward House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Edward House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Edward House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Edward House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.593 for Edward House is calculated as follows: ( (177 Excellents x 5) + (101 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 285 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Edward House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Edward House has a Review Score of 9.6 (9.593) from 24 Reviews


Average Ratings

  • Excellent
    15
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Edward House?

  • Extremely LIKELY
    20
  • Likely
    3
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Edward House

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Sister of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Son-in-law of Resident/Service User
    2
  • more

My husband has only been at Edward House for 6 weeks so it's difficult to really give an opinion but he seems quite settled and happy. It's a shame I now find it too difficult to look after him myself but I am waiting to go into hospital for an operation myself.
So I would just like to say thank you for the good job you all are doing looking after my dear husband for me. All the staff and management are all wonderful - with a very difficult job at times.

How likely would you be to recommend Edward House? Don't know

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Average Rating:   4.3 out of 5

I'm quite impressed with the care home and I find them very helpful. The service is very good. The staff are very nice people.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   4.2 out of 5

My sister is being looked after very well. The food is lovely and eats well. Her physical and mental health is so much better. We are really pleased.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   4.3 out of 5

Appears that my mother-in-law is well looked after even though I realise she can be awkward and you are spoken at times. She has settled in well and is very happy. A while ago she was found collapsed early one morning and had to go to the local hospital the care and support received fro the staff was excellent and by early afternoon she was having her lunch after being assessed ad prescribed medication.
I am always made welcome when I call in most weeks and if there are any problems which aren't many are sorted quickly.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   4.7 out of 5

Edward House is open to visitors anytime.
Food is excellent.
Rooms are always clean and tidy.
Staff are very nice people and very attentive.
There are always activities throughout the week for residents to join in with.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   5 out of 5

It was a hard decision to move mum into a care home, however, mum is safe and well cared for by the extremely kind and caring staff to the residents.
I have peace of mind knowing that mum is happy and contented. The residents eat together in small table groups which help them socialise and make friends with other residents. I am always made to feel welcome whenever I visit mum at various times of the day.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   4.6 out of 5

When I came into Edward House to visit my Mother-in-law, I was very impressed how friendly everybody was and how warm and cosy it was with a lovely smell of home cooking. We went and saw her bedroom and that was light and airy. She looked happy, which to me was very important.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   5 out of 5

The last thing I wanted to see was my mum in a home, but we couldn't have found a better home than Edward House. 1st Class, well pleased.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   5 out of 5

My mother seems very happy and settled always clean and tidy. The food is good and always offered drinks.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   5 out of 5

Very helpful and friendly staff. Comfortable and friendly home. I am comfortable leaving my wife in their care.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   4.8 out of 5

Very informative and friendly staff. Food excellent. Comfortable surroundings, this is my first experience of a care home and I've been pleasantly surprised by how lovely this home is.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has settled well in the home - will have been there 2 years this August. She is well looked after, always looks clean with hair well cut, and neatly dressed. She has made friends with other residents and enjoys the routine of the home. The staff are always friendly and welcoming. They treat the residents with dignity and are very kind and caring.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   4 out of 5

It was a very good review, my mum needed more help but declined sometimes, but the carer always asked her. She does not like to worry people.

How likely would you be to recommend Edward House? Likely

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Average Rating:   3.7 out of 5

As usual a happy protective environment. Arrived just before lunch that looked very appetising. Mother in Law happy as entertainer had just left. She was looking very alert with her hair recently permed. Usual questions as "how long it took us to get there" but still recognising us.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   4.7 out of 5

As always a positive visit. Everyone friendly and welcoming as usual. Mum pleased to see us and saying how much she enjoyed the visit of the entertainer who had just left and said "this is a lovely place".

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   4.8 out of 5

Edward House has a very homely and relaxed feel about it. The staff are extremely kind to the residents and really caring. Everywhere is really clean and comfortable and there is a good choice of menu. Also activities are organised for the residents if they wish to participate, my husband is very happy here. I am always made to feel welcome whenever I visit and everywhere is lovely and warm.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   4.9 out of 5

What a lovely home, really caring and kind staff who really look after dad. I loved the home when we looked round for the first time. It was not easy to put my dad in a home. All the staff and the manager helped and supported us to make it easier.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   5 out of 5

I was unsure about putting my dad into a care home. Edward House have helped to make this a positive experience for my mum and all the family. They have made us feel welcome when visiting and I have found all the staff to be friendly and helpful.

How likely would you be to recommend Edward House? Likely

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Average Rating:   4.2 out of 5

Visitors are always warmly welcomed. Staff are very friendly. Extremely clean (no nasty smells). lovely sunroom which can be used for quiet get togethers.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   5 out of 5

When visiting, very friendly clean home. Often my sister is engaged in an activity. Well cared for, home made cakes and plenty of drinks.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   5 out of 5

It was a tough decision to put my father into care, however he is happy safe and well cared for by a lovely friendly team. Giving us peace of mind knowing he is happy and content, with regular entertainment and activities.

The food is very good and all the residents eat together with the team assisting when necessary but ensuring the residents maintain as much independence and dignity in a social and friendly setting.

The security is good but visitors are always welcome at any time and the team are always happy to update information and show a genuine interest in my dad.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   4.3 out of 5

Abigail Draper, Event and Marketing Manager at Edward House responded to this review on 18 Apr 2016:

Thank you for the review and your feedback it is appreciated.
We have just recruited a new Leisure and Lifestyle Coordinator who is also about to embark on two new courses; Activity Leadership and the Level 2 Award in Supporting Activity Provision in Social Care from NAPA.
We are also currently implementing a new activity programme with a themed events and activities yearly calendar. So hopefully lots of exciting events coming up for the rest of the year.

My comments below are no reflection on the staff who are excellent. It is the condition of the home. It needs a face lift and that is down to funding. It is down to the powers that be, to provide the funds for people i.e. residents of the home and the staff. To people who have worked all their lives and dedicated staff, to provide better facilities. There does not seem to be a problem with funding everyone else. Charity should begin at home. To reiterate the staff are excellent.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   4.5 out of 5

An excellent experience in every way. No complaints whatsoever.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   4.3 out of 5

I find the staff very friendly and helpful and they always offer tea when I visit my husband. I will say that they should make him wear his elastic stockings to keep the swelling in his legs down.

How likely would you be to recommend Edward House? Likely

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Average Rating:   4.3 out of 5

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