Greenways

227 Hawthorn Road, Bognor Regis PO21 2UW
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9.7 48 Reviews
  • Greenways, Bognor Regis
MHA Greenways is located in the seaside town of Bognor Regis. Greenways provides a homely en suite accommodation for 44 residents with residential and residential dementia care needs. As well as long term care, Greenways offers short-term stay.

Residents enjoy home cooked food, spending time in the secure, landscaped gardens and a varied activities programme which is based on their preferences - this includes visits to the garden centre and walks along the promenade at the seafront.

At Greenways, a music therapist interacts with residents through singalongs, playing simple percussion instruments and responding to musical cues in either a one-to-one or group setting.

The accommodation is designed to suit professional care standards, while carers themselves take pride in helping residents to achieve an independent lifestyle in which they feel at home and respected.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1270 – £1384
  • Self-Funded Residential Dementia Care: £1432 – £1697

These prices are only a guideline, please contact Greenways to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Slywia Fafara (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (44)

Parking

  • Free parking for guests

Greenways Reviews (48)

9.7

Greenways has a Review Score of 9.7 (9.739) out of 10, based on 12 reviews in the last 2 years.
Over all time Greenways has 48 reviews.

Overall Experience
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Date Published
  • 48
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Reviewer Connection to Greenways
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Total of 48, showing 21-40
Review from Martin P (Friend of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers, who as ever in a care home setting, are hard pressed, are notwithstanding this, supportive and attentive. The manager is very hardworking and is an excellent leader of the team. Whilst understanding that time is at a premium for staff, the one area which could be improved is communication
on specific actions that arise from the Care Plan for the resident e.g. progress on medical appointments and, for example, are physiotherapy exercises being administered.
Reply from Sylwia Fafara, Home Manager at Greenways

Thank you very much for the review and nice comments. We always strive for improvement and try to provide the best possible outcome for our residents, so your opinion is extremely important to us. I will be grateful to discuss with you any outcomes that arise from the care plan. I am looking forward to seeing you at Greenways.

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Review from Kay C (Daughter of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been at this home a short time but since she has been here she has improved and engages more. The communication from the home and the interaction the carers have with my mother is very good.
Reply from Sylwia Fafara, Home Manager at Greenways

We appreciate your kind review. At Greenways we always strive for excellence. It's nice to hear that your experience with our care home is positive. We are happy that your mother is part of our Greenways family. Looking forward to seeing you soon.

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Review from Colin P (Husband of Resident) published on 25 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the way my wife is treated.
Reply from Sylwia Fafara, Home Manager at Greenways

Thank you very much for your review. We are happy to have your wife here and we always ensure that our residents are treated with respect and dignity. Looking forward to seeing you very soon.

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Review from G R (Son of Resident) published on 25 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always caring, thoughtful staff, willing to help and knowledgeable about the individual needs of all the residents.
Reply from Sylwia Fafara, Home Manager at Greenways

Thank you very much for taking the time to write a review. It's very much appreciated. I will pass your kind words on to the team at Greenways. It is the greatest pleasure to have your mum with us.

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Review from Lesley A (Private Carer of Resident) published on 20 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I think everyone is very approachable and my client seems very happy here. The Senior Carer is really nice, supportive and very good with the residents. Every carer I have seen has been caring and compassionate. The Activity Coordinator has been great at sorting out visits during and outside of Covid
and setting up brilliant activities with the residents. The home is well kept and I am looking forward to seeing the refurbishments when complete.
Reply from Sylwia Fafara, Home Manager at Greenways

Thank you for taking the time to write such a lovely review. I will pass your compliments to the team. We are looking forward to seeing you soon at Greenways.

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Review from Catherine D (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has settled in well at Greenways. The staff are very attentive and communication between them and myself is excellent. During busy times, and especially Covid lockdowns, they were always polite and gave me time. The care home is undergoing a makeover so there has been a little disruption i.e.
noise and people moving beds about but we have been informed of progress along the way. I have already recommended Greenways to a friend and their relative is now also a resident and making more of life. The permanent staff team are always friendly and obviously works well together while being attentive to all.
Reply from Sylwia Fafara, Home Manager at Greenways

Thank you for taking the time to write the review for Greenways, we really appreciate this. Thank you also for recommending our home to your friends. We are aware your Mum is very settled here and seems relaxed in her surroundings. I am sure that when all the renovations are complete your Mum’s experience will more than exceed her expectations.

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Review from Andrew P (Son of Resident) published on 26 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Of course, one does not want a parent or loved one to develop dementia. It is a terrible illness. However, that is not something that one can control. If it happens, however, it would be a blessing for the dementia sufferer to be at Greenways, and a relief for their family to know that they will be
cared for and treated with dignity, respect and affection. I live abroad but it was a pleasure, and relief, for me to be able to visit my mother and see her so well cared for, and an immense comfort to my father to know that she is safe, secure and very well provided for. The activities are marvellous and the home dealt with the government-imposed mandates due to Covid very well. The staff are friendly and always helpful. It is indicative of their care and their attitude that they have a sign in the home (I paraphrase)- “remember that the patient lives here and this is their home, you only work here.” Thank God for those that do work here.
Reply from Sylwia Fafara, Home Manager at Greenways

Thank you so much for the lovely review. I will pass your very kind comments to the team at Greenways who work hard to ensure that our residents are safe and well looked after.
It is the greatest pleasure to have your mum with us. We look forward to seeing you again.

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Review from Cindy R (Daughter of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident for six years until she recently passed away. I cannot praise the manager and staff highly enough - they were a great support to us. She was very happy throughout her stay there. I will continue to support Greenways as much as I am able.
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Review from Carol H (Daughter of Resident) published on 26 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Greenways for five years. During that time, she has been well looked after and very happy. She recently celebrated her 100th birthday, and despite the restrictions of Covid-19, my sister and I were able to spend valuable time with her for the first time since lockdown.
The staff decorated her room, joined in singing happy birthday to her and made the day memorable for us and Mum. The staff are always professional, kind and caring.
Reply from Helen Lawrence, Home Manager at Greenways

Thank you for taking the time to write such a lovely review. Thank you also for allowing us to be part of your mum’s celebrations. Her smile, when she opened her card from the Queen, is something we will all remember. We look forward to welcoming you back to visiting mum at Greenways soon.

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Review from Sam L (Daughter of Resident) published on 19 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has received excellent care from all members of staff at Greenways ever since she became a resident 2 years ago. She has been very happy and settled from the day she moved in and we have always found everyone supportive and approachable should we have any concerns or worries about her. The
home has also coped extremely well during the COVID crisis and it is a comfort to know Num continues to be well cared for.
Reply from Helen Lawrence, Home Manager at Greenways

Thank you for taking the time to write such a lovely review. We look forward to welcoming you back to Greenways soon.

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Review from Julie C (Daughter-in-law of Resident) published on 19 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has lived at Greenways for nearly two years and from the transition from living in her own home to Greenways until now, I have been very impressed with the care she has received. Like many people, she has significant health needs and I am particularly impressed by how proactive the
staff are in managing this, in partnership with the GP surgery next door.
I live a significant distance away and am very happy with communication with and from the staff who are always so helpful when I telephone or email. My mother-in-law was in hospital recently and was very anxious to return home to Greenways as she knew she would get the care there that she needed to recover. For her to refer to Greenways as home is testament to the care and attention she receives daily and which we are both very grateful for.
Reply from Helen Lawrence, Home Manager at Greenways

Thank you for your review. I will be passing your kind words to the team as they always appreciate the time relatives take to write these reviews, especially at this difficult time. Take care and we hope to see you soon.

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Review from Debbie L (Daughter of Resident) published on 15 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely happy and grateful for the care my father has. Everybody is always helpful and obliging when we phone for an update on Dad’s wellbeing and health in these difficult times. To know that Dad is in capable, caring hands means the world to us. We thank you all.
Reply from Helen Lawrence, Home Manager at Greenways

Thank you for taking the time to write such a lovely review. I will pass your compliments to the staff team. It is a pleasure to care for your father.

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Review from Alison B (Daughter of Resident) published on 15 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has always been treated with care and respect. The staff are very caring, friendly and helpful. The home is well run and organised.
Mum is now very frail and the staff have adjusted their care to her changing needs.
Reply from Helen Lawrence, Home Manager at Greenways

Many thanks for the lovely review you have given us. We always appreciate you taking the time to write the review as it really boosts the staff morale, especially during this difficult time we find ourselves in. It is a pleasure to care for your mum and we look forward to welcoming you back to visit Greenways in the near future.

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Review from J N (Niece of Resident) published on 26 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt was a resident of Greenways from March 2019 to March 2020 when she died peacefully at the home; having been so well looked after by the lovely staff.
She had a lovely large room that was always kept spotlessly clean. The staff were always helpful, professional and caring. They work extremely
hard and take pride in their work.
Reply from Helen Lawrence, Acting Home Manager at Greenways

Thank you very much for your kind words. It was a pleasure caring for your aunt and I will pass your compliment on to the staff at Greenways.

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Review from Jean B (Daughter of Resident) published on 23 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been pleased from the outset of his care at this home.
The staff are always helpful and polite.
The care home always smells pleasant; which is not always the case when you visit other homes.
His room is spacious and always clean.
We can speak only praise to the staff who are stoically managing
the current situation.
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Review from Paul K (Son of Resident) published on 17 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are working so hard under very challenging and difficult circumstances. I am amazed that they can keep so cheerful and attending to their duties in a very caring and professional manner. My father who is 97 and has been a resident for over one year always remarks on how lucky he is to
be attended to by such caring, compassionate and cheerful staff, as well as occupying a warm, spacious and comfortable room. The meals he receives are freshly cooked and well presented too and of course very tasty. I hope Greenways is still available when my time of need comes along.
Reply from Helen Lawrence, Home Manager at Greenways

Many thanks for your kind words; it is a pleasure caring for your father; he is a true gentleman. I will pass your kind words onto all the staff as they really do appreciate the time people take to write a review. Stay safe, and we look forward to seeing you again soon at Greenways.

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Review from A G (Son of Resident) published on 3 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At the heart of this home lies a strong team of dedicated, committed and experienced carers, together with an exemplary, acting, home manager. They have surrounded my mother with love and support, and their collective embrace makes my mother, and I alike, feel part of an extended family.
Reply from Helen Lawrence, Home Manager at Greenways

Thank you for taking the time to send a review and for your kind words regarding the team at Greenways. The team were very proud to receive such a lovely compliment.

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Review from David S (Husband of Resident) published on 9 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was a resident of Greenways from Sept 2018 to May 2019, when she died with a staff member by her side playing some of her favourite music. The care during this period was excellent, particularly during the "End of Life Phase" when the attention to my wife's needs was extraordinary. I was assured
that she would not be rushed to the hospital and the necessary care provided in the home. The cooperation between the Home Staff and the local NHS Staff was particularly good with the District Nurse offering both support and advice.
Reply from Kevin Humphreys, Area Support Manager at Greenways

Thank you for the kind review. Your wife was a delight to have at Greenways, you and your family's sadness at her passing was shared by us all. I am so pleased that you felt we provided her with dignity and exceptional care at the end of her time here on earth.

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Review from Ian G (Son of Resident) published on 21 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
In May we used Greenways as a benchmark to review local homes for my mum. Nothing compared and we have been very pleased that Mum settled into this beautiful, purpose-designed care home with almost no distress after leaving her family home at 94. From the outset, Mum and the family discovered a loving
and sensitive staff willing to help resolve our 1001 questions, mums health needs and offer the reassurance that mum was valued.
Staff cope with Mum's deafness and moods and have improved her well being with foot care and bathing.
Despite health limitations, she becomes involved in many of the activities that are available and interaction with other residents. Mum has made new friends. She has a room she particularly likes as she can see the main road and life going on! There is a superb garden she can access.
Staff took out her along the prom (ice cream of course).
Mums just celebrated her 95th birthday and was baked a cake. My mum is happy and has a new home now - Greenways.
Reply from Beckie Condie, Home Manager at Greenways

Thank you so much for your review, the team work hard to ensure that residents are happy and well cared for as well as supporting the relatives.
I will pass on your kind comments to the team and many thanks once again.

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Review from J G (Granddaughter of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandma has been a resident for 3 months and the care is exceptional, the staff are friendly and helpful and everyone does whatever they can to help her and us as a family.
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Current Review Score: 9.7 (9.739)

Overview of Review Score

The Review Score of 9.7 (9.739) out of 10 for Greenways is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.739 for Greenways is calculated as follows: ( (124 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 142 Ratings = 4.739
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greenways is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (4)

Sylwia

Sylwia Fafara

Job Title: Home Manager Joined: 2021

I joined MHA Hampton Lodge care home in 2011 as an Administrator and was promoted to Admin Manager and Regional Admin Support. After completing my Level 5 Leadership and Management in Health and Social Care qualification and winning MHA's Learning Achievement of the Year Award, I successfully applied to be Home Manager at Greenways in 2021 where I have been leading a dedicated team ever since.


My current role is amazing. I am really enjoying it and for me it’s a dream come true. Having worked in the care industry for over 20 years, I know the difference a great home can make to the quality of residents' lives and my mission is to make Greenways a home from home, where everyone feels valued and loved.

Donna

Donna Connor

Job Title: Admin Manager Joined: 2019

| have 12 years experience of working in the care industry and prior to MHA I worked in HR. Working as Admin Manager for Greenways is truly rewarding. I joined the Greenways family in 2019 and it's such a friendly place to work and I love getting to know all our residents and their friends and families. I have so many favourite memories but the one that comes to mind first is of the recent Christmas Craft Fair where we had live music, Mrs Claus welcoming children, and wonderful stalls.

Arthur

Arthur Blakemore

Job Title: Maintenance Joined: 2019

Even after working in the building industry for over 40 years, I wasn't ready to retire, so when this Maintenance role came up in 2019, I jumped at the chance to contribute my experience to a very worthwhile organisation. Over the last six years, I've made great friends with residents, their friends and families, as well as MHA colleagues. One of my favourite residents was a gentleman who I discovered grew up in the same town (Dunstable in Bedfordshire) and we even went to the same school.

Lucy

Lucy Shortman

Job Title: Care Assistant Joined: 2024

I loved my work placement at Greenways so much that I joined as a permanent Care Assistant after completing my NQL Level 3 Health and Social Care qualification at Chichester College in April 2024. What I find most rewarding, is knowing that I'm contributing to the happiness of residents and their friends and families every day. I am really enjoying my role, and I am so happy I decided to take it on. My highlight so far has been dancing with residents and their visitors at the Christmas party. Dancing is my favourite hobby so I was in my element!

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