19 Perryfield Road, Southgate, Crawley RH11 8AA
Greensleeves EMI Care Home is a family run, private home located in Crawley in the county of West Sussex specialising in all types of dementia care including vascular, Parkinson's and Alzheimer's. The provision of quality care within a home from home environment is fundamental to the services the home provides. Greensleeves has a selection of en-suite rooms catering for up to 34 ladies, which can be individualised with personal furniture and memorabilia. The original Victorian house has been converted and added to in order to provide warm and welcoming surroundings including an award-winning garden.
A dedicated team of qualified carers are at hand to provide a home from home service of individual care in a safe and relaxing environment. They are trained to a high standard that includes dementia and palliative care. They are supported by a cook, activities co-ordinator, laundry and cleaning staff to maintain a clean, comfortable environment where dignity and choice are paramount. In order to enhance this they also provide a range of extra services such as liaison with other professionals, hairdressing and chiropody, entertainment, newsletters and family events.
They recognise that the changes brought on by dementia not only affect the individual but also those family members and friends who care about them too.
Having dementia is not about stopping but about re-direction.
Owner: Alchemy Care (Greensleeves) LLP
Person in charge: Mary Hawes (Care Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Female only. Ages from 60 to 100.
Single Rooms: 34
Rooms with ensuite WC: 34
Weekly Charges Guide: Personal Care Single £439 – £614 (These prices are only a guideline, please contact Greensleeves Care Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Greensleeves Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.9 (maximum of 10) for Greensleeves Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Greensleeves Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.37 for Greensleeves Care Home is calculated as follows: ( (59 Excellents x 5) + (32 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 108 Ratings = 4.37
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.544 Points relating to the number of positive Reviews for Greensleeves Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 2 Reviews ÷ 6.8 Target = 0.294
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Greensleeves Care Home has a Review Score of 7.9 (7.914) from 9 Reviews
Review submitted from a Postal Card by Randall F (Son of Resident) on Friday 13 April 2018. Relates to March 2018.
Having a relative in a care home was a new and worrying experience, but all the staff are helpful and willing to assist in any situation that may arise. The management have been very willing to help with any aspect of my mother's care, making her stay here a very good experience and not the negative time that I thought it might be. I would recommend Greensleeves to anybody.
How likely would you be to recommend Greensleeves Care Home? Extremely Likely
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Review submitted from a Postal Card by Alison S (Daughter of Resident) on Friday 9 June 2017. Relates to May 2017.
Like many other families, getting Mum's diagnosis of Alzheimer's has been traumatic and stressful and our priority has been to find her the best possible safest care. Greensleeves Care Home has given mum a safe haven and kept her from isolation and loneliness. All of the staff are welcoming, friendly and kind. The home is always clean and bright with good home cooked food for mum. The management team take all possible steps to involve relatives and residents in their care. As a nurse myself, I have seen my share of poor substandard care so it is a huge relief to leave my Mum at each visit safe in the knowledge that she is receiving excellent care. Greensleeves is like a home from home.
How likely would you be to recommend Greensleeves Care Home? Extremely Likely
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Review submitted from a Postal Card by Barbara C (Daughter of Resident) on Tuesday 7 March 2017. Relates to February 2017.
Greensleeves Care Home is a warm and welcoming environment, The house and rooms are very clean with fresh artificial flowers and lovely gardens. They have a varied activity programme including musical entertainment and also interact on a 1-1 basis caring for their nails and feet very well. They have home cooked food and many tea breaks to enjoy and keep a watchful eye on fluid intake in hot weather. The staff are supportive of the resident's needs, they listen and appease their anxieties and are extremely patient. They enjoy friendly banter with the residents. Overall for peace fo mind for the relatives and loved ones it is an ideal home from home.
How likely would you be to recommend Greensleeves Care Home? Extremely Likely
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Review submitted from a Postal Card by Sarah W (Daughter of Resident) on Friday 3 February 2017. Relates to November 2016.
My mother was a resident of Greensleeves for 5 and a half years. I would whole heartedly recommend the home. The staff and management are approachable, friendly and very caring. The residents are treated with dignity and compassion. The only reason my mother has moved is because her condition now required nursing care. No issues.
How likely would you be to recommend Greensleeves Care Home? Extremely Likely
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Review submitted from a Postal Card by Janet C (Daughter of Resident) on Tuesday 24 January 2017. Relates to January 2017.
My mum was in Greensleeves Care Home for over 6 years until she passed away in August. When Mum first went into Greensleeves Care Home she was confused and her memory was poor but could talk, feed herself and was continent. She was anxious and tearful and could be stubborn. Over time, she deteriorated and became immobile, unable to communicate or feed herself and was double incontinent. Greensleeves Care Home is like a family home, clean, well-maintained with good food. Mum enjoyed the activities. The staff are kind and understanding of the care and all the time professional. I know with Mum's reactions to staff, she grew to love and trust them as family. I had total trust that Mum was well cared for and her changing needs were met.
How likely would you be to recommend Greensleeves Care Home? Extremely Likely
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Review submitted from a Postal Card by John E (Son of Resident) on Friday 20 January 2017. Relates to January 2017.
The care home is warm and friendly, staff are always welcoming and always seem to be pleased to see visitors. Near Christmas, Greensleeves had a party for the residents and their friends and relatives which was really well done and everyone appeared to enjoy it.
My mother likes it there and the staff make a fuss of her (which she enjoys).
How likely would you be to recommend Greensleeves Care Home? Extremely Likely
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Review submitted from a Postal Card by B E (Daughter of Resident) on Thursday 19 January 2017. Relates to December 2016.
We chose Greensleeves Care Home for our mum originally for the home from home feel. Mum had everything she needed including a wonderful staff that treated her with so much care and respect. She loved everyone there. There were constant reviews to make sure mum was still getting the right care. Thank you, Greensleeves Care Home.
How likely would you be to recommend Greensleeves Care Home? Extremely Likely
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Review submitted from a Postal Card by Richard S (Son of Resident) on Friday 13 January 2017. Relates to December 2016.
Once mum had decided that a care home would be the best place for her future years, we started to look for a suitable place. Greensleeves ticked all the boxes. A small privately run homely place where the overriding feeling was one of tender loving care. Mum settled in very well and soon her general health and confidence improved significantly. She tells me weekly how kind everybody is to her. Her room is lovely and kept clean every day. Mum likes to spend much of her time in her room with her TV and radio she is supported in this choice but often encouraged to join in activities with other residents. Mum is able to have her hair done often and enjoys the foot spas also. I have found all the staff very kind and helpful be it the cleaner, cook, support staff, maintenance or the management team. Nothing is too much trouble. It feels like a kind and happy family home.
How likely would you be to recommend Greensleeves Care Home? Extremely Likely
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Review submitted from a Postal Card by P R (Son of Resident) on Thursday 21 January 2016. Relates to January 2016.
Care home very clean and tidy mum is looked after well and eats all her meals.
How likely would you be to recommend Greensleeves Care Home? Likely
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There are currently no awards/recognitions posted yet for Greensleeves Care Home
There are currently no Care Home Idol entrants who have performed at Greensleeves Care Home