
The staff are fantastic and genuinely care for the residentsKeith M(Son of Resident/Service User)

the chef is brilliant; very friendly and the food quality and variety is exceptional.C A(Daughter of Resident/Service User)

As soon as you walk into the home you can tell it is a happy environmentTine S(Daughter of Resident/Service User)

The staff are fantastic and genuinely care for the residentsKeith M(Son of Resident/Service User)

the chef is brilliant; very friendly and the food quality and variety is exceptional.C A(Daughter of Resident/Service User)

As soon as you walk into the home you can tell it is a happy environmentTine S(Daughter of Resident/Service User)

Greensleeves EMI Care Home is a family run, private home located in Crawley in the county of West Sussex specialising in all types of dementia care including vascular, Parkinson's and Alzheimer's. The provision of quality care within a home from home environment is fundamental to the services the home provides. Greensleeves has a selection of en-suite rooms catering for up to 34 ladies, which can be individualised with personal furniture...
Care Provided by Greensleeves Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees cover everything except for sundries, which include hairdressing, chiropodist and any preference items such as perfume etc.
The price(s) shown are provided by the care home. Contact Greensleeves Care Home for full pricing details and T&Cs.
Contact Greensleeves Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Alchemy Care (Greensleeves) Ltd
- Private Owned
Person in charge
- Gary Twocock(Registered Manager)
Local Authority / Social Services
Admission Information
- Female only (entire home)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
- Number of floors: 2
Room Information
- Single Rooms (34)
Greensleeves Care Home Reviews (53)
Greensleeves Care Home has a Review Score of 9.7 (9.667) out of 10, based on 12 reviews in the last 2 years.
Over all time Greensleeves Care Home has 53 reviews.
Mum has only been a resident for one month and I have been blown away by the level of care,compassion and kindness shown by every member of staff.from top to bottom every staff member is truly amazing also the food looks and tastes superb.
Our mum required 24 hour care and we wanted to be sure that she would be well looked after and so we researched various care homes. As soon as we visited Greensleeves we knew it was the best place for her. We were right. The staff are so caring and really got to know her well. We visited at various time and were always made welcome. Mum loved the freshly made cakes and she enjoyed the live music and entertainment that the home had. We were fully informed of any health issues or any other concerns. The home have close contacts with the local doctors surgery so mum received regular check ups. Sadly our mum has now passed but during her final days the staff really showed us such compassion. We will always be grateful to all the staff for this.
Thank you for such a kind and heartfelt review. We are truly sorry for your loss, and it means a great deal to know that you felt your mum was safe, cared for and loved while living with us. It was a privilege for the team to support her and to get to know her properly as an individual. We are so...
Such a warm and friendly environment and the staff demonstrate such dedication and compassion and always willing to go the "extra mile" to ensure all mum's needs are met.
Abby and Gemma the Care Home Managers, are always readily available to answer any questions and provide continued and professional support to both the residents and their own team.
The super caring nursing staff Rebecca, Ellie, Analeise and Tilly keep me informed of any concerns regarding my mum's health or well-being.
Claire does a fantastic job running the events, activities and has a huge amount of energy keeping the residents motivated and entertained.
Thank you to Marcus for the fabulous meals he serves up every day.
I am incredibly grateful for the wonderful care Mum receives at Greensleeves.
A huge thank you to you ALL for going above and beyond!
Your comments mean a great deal to Zoe, Abby, Gemma, Rebecca, Ellie, Analeise, Tilly,...
My mum has been a resident at Greensleeves for the last 5months. I have been really impressed with the care that she has received. It is of a really high standard and mum constantly tells me how safe she feels and how good the staff are. The home itself is really clean and the staff are friendly and efficient. They communicate well and I am always kept up to date with mums progress. I would highly recommend this care home.
We're absolutely delighted to hear that your mum has settled well at Greensleeves and that she feels safe, supported and well cared for. It means a great deal to the whole team to know that the standard of care, cleanliness of the home, and our communication with families has made a positive...
Cannot thank Greensleeves enough for all the support given to my Mum and myself. Was in a really difficult position before coming to them and life has become so much happier for my mum, shes like her old self again. Cannot thank the staff enough, so friendly and caring each and every one of them. Such a lovely environment, and a nice homelike home for residents
Your comments about our team being friendly and caring mean a great deal,...
My Mum has been a resident for a few months now & the level of care, support & help the team give to my Mum & us as a family has been amazing. They bring excellent activities, entertainment & outings to help the ladies be stimulated & keep engaged with the outside world. The well being team & staff offer great support & reassurance with all aspects of dementia care, missing family members & adapting to life in residential care & meeting all the basic needs. As a family member I am so appreciative for all they do & how they have welcomed us all. Such a lovely home.
We have been through difficult times and the staff have been helpful caring and supportive.
Mum has a lovely bright room and we have been able to make it just like her home
It was a very difficult decision to move my mum into a care home, I needed to find the 'perfect' place for her. I'm so pleased I was referred to look at Greensleeves. I cannot fault the care and attention my mum has had since moving there in Nov 2024. I was very emotional and one lady was so kind to me. I shall miss her as part of the team. The remaining team are excellent, keeping me informed of mums care. Thank you.
Cleanliness 5-star.
Care of residence 5-star.
Good hygiene 5-star.
Every member of staff takes care of each member of their every need, nothing is too much. They even have an entertainment team which has many many shows, singers, pantomimes and even the zoo visits the home with very many different animals. They have a chef and yes the food is great too.
My mother has had vascular dementia since 2019. In October 2023, she moved into Greensleeves Care Home. Although she has only been in their care for less than one year, I have been very impressed by the high standard of care provided to my mother. The staff are all friendly and helpful and I know Mum enjoyed the activities in the earlier part of her stay. Her dementia got worse in the last month but the staff provided care and support until her death.
The care, activities, mental health, staff, food, management and communication has been top draw.
Anyone reading this review before making a decision to have a relative come to Greensleeves, do it with confidence that they will be cared for to the highest possible.
Although Mum's dementia is declining her health and wellbeing are as high as we could hope for.
Greensleeves is a fantastic care home. The staff are lovely and there are always so many activities going on, including monthly themed events. Mum settled in here without any difficulties and has been very settled and happy ever since. Cannot recommend highly enough.
My mother was a Resident at Greensleeves for over 4 years until dementia took her life recently. During her stay at Greensleeves, I observed excellent care and very caring staff. The numerous activities organised by staff are fun and have included flower arranging, colouring, live music, bingo (I often joined in during visits), musical shows and visits from animals that can be petted. There are many smiling faces around the home, both, the residents and the staff that care for them. Where minor problems have arisen the home has engaged with the family and resolved the problem immediately (i.e. care plan amendments following illness requiring hospital treatment). All staff are friendly and approachable and I cannot thank them enough for what they did for my mum. I know her death was taken hard by many in the home. Many photographs showing activities are posted on the social media page (with permission of Residents/Family).
Mum is very well cared for at Greensleeves. The staff are fantastic and genuinely care for the residents. Mum has dementia and needs to do activities that stimulate her brain and these needs are provided for, she also loves the animals, dogs, llamas etc., when they visit.
During the past ten years, I have visited many care homes with and for friends and relatives, but Greensleeves really is the best. With a very happy, family feel and excellent, caring staff. I have lunch three times a week. Having cared for my sister for years I was very upset of her having to go into care, but after seeing her so safe and happy and well cared for I have no worries and cannot express in words how much I enjoy my visits. Amazing.
Mum has been a care home resident since February 2023. The staff are exceptional; helping myself, my family (and Mum) through this challenging adjustment. She is happy, healthy and looks on the staff as friends. And the chef is brilliant; very friendly and the food quality and variety is exceptional. The planned activities and entertainment is amazing and the dining room is themed on a regular basis stimulating the residents. Mum couldn't be in a better caring environment.
My mother is a resident at Greensleeves Care Home and I have only the highest praise for the care she receives on a daily basis from the home. The staff are very caring and also very attentive. It gives me great satisfaction to know my mother is being looked after so well and I would like to say a big thank you to all at Greensleeves for doing a fantastic job.
My mum has been at Greensleeves for approx two years and has been very well cared for. She can be challenging at times and all the staff here are amazing with her. She is always clean and so is her room. When visiting, I am made to feel so welcome and nothing is too much trouble.
I could not be happier with the care, love, and respect that is shown to my mum since she became a resident at Greensleeves Care Home. As soon as you walk into the home you can tell it is a happy environment. I am so impressed with the engagement between the staff and my mum. You can tell they are genuinely interested in her well-being and welfare. The food is first class, freshly cooked, and offered with two choices. The entertainment is fabulous and you are encouraged to come along to make new and happy memories with your loved one. Mum is settled, safe and happy, that is all I could ask for from a nursing home. Thank you!
We are just happy to know she is safe and well cared for, thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 June 2022Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 06 Nov 2024
As we bid farewell to the golden colours of autumn, we welcome the crisp, cool days of November! With the changing season, we look forward to embracing more cozy moments,...
- 16 Oct 2024
Welcome to October! As we step into October, we’re embracing the changes of the season and looking forward to all the exciting developments happening in the coming weeks. From new...
There are no upcoming events for Greensleeves Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Greensleeves Care Home.
Accreditations
There are no accreditations posted yet for Greensleeves Care Home.
Meet the Team (4)

Hello, my name is Mary and I have been in the care sector since 1984. I worked in various sectors such as mental health, learning disability, elderly, acquired brain injury and neurological disorders. I joined Greensleeves in May 2022 and I am now the Registered Manager of the home.
What sets Greensleeves apart for me is that it is not just a care home, it is a home from home where our ladies are enabled to live the lives they choose. At Greensleeves, we do not just focus on the ladies’ physical needs but also their well-being needs and this is paramount to us, this means we enable and support them to be independent and we support them to pursue occupational tasks, interests and hobbies as well as supporting them to develop new ones. We also nurture and support the ladies to develop real friendships with their peers. Coming to a care home should be about continuing on life’s journey where you maintain your independence and continue to feel enriched and fulfilled. What it should not be is being unable to do the things one liked to do prior to admission, but supported to carry on doing all the things one liked to do in the past and present. We pride ourselves in ensuring all our ladies have the most person-centred care plan and this starts the moment they make the decision to come and stay at Greensleeves. We involve not only the ladies themselves in this process but also their loved ones so we can reflect all their needs, wishes and aspirations in their care plan. We very much value our staff and want to hear what they have to say, they are critical to the effective running of the home and make a formidable team. I am very proud of all of our achievements and we as a team look forward to keeping up the high standards. I will ensure I continue to drive improvements forward so we not only strive for the best but also deliver only the best.

I joined Greensleeves over 13 years ago and l started my career as a care assistant with the drive and dedication of management, my team and my passion for care, my career has grown and l am now a deputy manager.
I am committed to ensuring our vision is achieved by giving each resident outstanding person-centred care and ensuring that all residents are given the highest quality of care.
Our residents are involved in every step of their day and any improvements or changes we look to bring into the home to ensure they are involved in every aspect of their lives.
I strive to be supportive and to develop my teams to ensure our vision is achieved and each staff member feels part of the Greensleeves family, trying to ensure that their ideas, concerns and points of view are always heard and acted upon to be able to achieve a team of people fully involved their workplace.
While we have achieved and introduced many new ways of working and ideas, one of my most proudest achievements is the development of my leadership skills and being able to support the team to be one and happy when they are working at Greensleeves.

I joined the Greensleeves family almost 8 years ago as a carer and since then I have been promoted to deputy manager to support our residents and staff in living the highest quality of life that we can offer.
I love coming to Greensleeves and being able to see our residents living life to their fullest, being able to support them in carrying out activities and hobbies that they wish to do consoling residents and giving one-to-one if they are not having their best day.
I firmly believe that my purpose at Greensleeves is to support our residents in living their best lives and to have as much fun as possible, ensuring that they are involved in every aspect of their lives.
A lot of my day revolves around supporting the team to be able to give their best to the residents, carrying out quality audits focusing on the resident's happiness and fulfilment at home and developing new ideas and ways of working.
So far, one of the greatest achievements I have put in place at Greensleeves is Namaste care, which has been a real success for those who live with advanced dementia, offering them an activity that is almost one-to-one and attuned to supporting them in feeling relaxed and calm through massages, sensory activities, their favourite food and drink and supporting them in feeling comforted and relaxed.

My name is Marcos Oliveira, and I am from Brazil. I am 43 years old. I began working at Greensleeves in June 2019 with a very basic level of English. I am grateful to James and Declan for giving me the opportunity to start as a kitchen assistant. I quickly developed a passion for working in the kitchen, and within six months, I progressed to cooking.
What I truly enjoy about working at Greensleeves is witnessing the happiness and joy of our clients when they receive the service they deserve, delivered with passion and love. Hearing their compliments about well-cooked and beautifully presented food and desserts is incredibly rewarding. It makes us feel proud of the work we do here.
Frequently Asked Questions about Greensleeves Care Home
What types of Care is Greensleeves Care Home registered for?
Older Person Care, Dementia, Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Greensleeves Care Home have?
There are 34 Single Rooms.
What are the Facilities & Services at Greensleeves Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Greensleeves Care Home to the centre of Crawley?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greensleeves Care Home to verify any information. View our terms and conditions. Greensleeves Care Home has an Enhanced Service -more info.