
The staff are fantastic and genuinely care for the residentsKeith M(Son of Resident/Service User)

the chef is brilliant; very friendly and the food quality and variety is exceptional.C A(Daughter of Resident/Service User)

As soon as you walk into the home you can tell it is a happy environmentTine S(Daughter of Resident/Service User)

The staff are fantastic and genuinely care for the residentsKeith M(Son of Resident/Service User)

the chef is brilliant; very friendly and the food quality and variety is exceptional.C A(Daughter of Resident/Service User)

As soon as you walk into the home you can tell it is a happy environmentTine S(Daughter of Resident/Service User)

Greensleeves EMI Care Home is a family run, private home located in Crawley in the county of West Sussex specialising in all types of dementia care including vascular, Parkinson's and Alzheimer's. The provision of quality care within a home from home environment is fundamental to the services the home provides. Greensleeves has a selection of en-suite rooms catering for up to 34 ladies, which can be individualised with personal furniture...
Care Provided by Greensleeves Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees cover everything except for sundries, which include hairdressing, chiropodist and any preference items such as perfume etc.
The price(s) shown are provided by the care home. Contact Greensleeves Care Home for full pricing details and T&Cs.
Contact Greensleeves Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Alchemy Care (Greensleeves) Ltd
- Private Owned
Person in charge
- Gary Twocock(Registered Manager)
Local Authority / Social Services
Admission Information
- Female only (entire home)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
- Number of floors: 2
Room Information
- Single Rooms (34)
Greensleeves Care Home Reviews (53)
Greensleeves Care Home has a Review Score of 9.7 (9.667) out of 10, based on 12 reviews in the last 2 years.
Over all time Greensleeves Care Home has 53 reviews.
My mother has been in the home now for one year and is very happy and settled. The staff are amazing, they have an inordinate amount of patience, even when she is difficult and uncooperative. They keep me informed about everything and make me very welcome each week when I visit. I can now relax knowing that she is in safe hands. It is a lovely home and I would highly recommend it to anyone.
My mum has now been at Greensleeves for 3.5 years, which is definitely home to her now. On visiting my mum weekly, she seems really happy and content and always greets me with her lovely smile, which means everything to me. The staff are amazing, always there to comfort her. The home is excellent, as well as the food and activities. Really appreciate the care my mum receives from all the staff at this very friendly, run home.
But the main benefit for our family is knowing that our mother is in safe and caring hands.
The staff are incredible, they know each lady as an individual, their likes and dislikes, always encouraging them or just sitting having a chat, even reading a book together. The food is delicious, my mum has special dietary restrictions which are catered for no problem.
All the staff team are very approachable from the cleaners to management and will help me and Mum with what is needed.
Knowing my mum is here is a huge relief for me. I know she is loved, cared for and the staff want to do the best for her. Mum is non-verbal now and whenever I see her she always has a big happy smile on her face, you can’t fake that kind of happiness.
Greensleeves is the perfect care home I cannot praise it enough, from the very high level of care and respect shown to my mother to the very high standard of cleanliness. The place is spotless at all times and my mother's room is always cleaned to a high standard. The food is varied and wholesome with lots of desserts and if Mum doesn’t want it or like it they go out of their way to find something she does, no problem at all. The activities here are plentiful and varied with something for everyone every morning and afternoon. The staff are all fantastic from the managers, cleaners, chefs, laundry, activities and carers and especially helpful throughout the pandemic was the office staff who have kept us all in the loop and made appointments for us to visit. The staff treat all the ladies with great respect and dignity and are very gentle and kind at all times. Mum has improved dramatically since she came here 18 months ago and I wouldn’t have her anywhere else. Facebook is great for updates. 5-stars!
Staff at Greensleeves showed kindness and compassion throughout her stay and nothing was too much trouble. The accommodation was adequate and the chef and food choices were fabulous. There was so much entertainment for the residents and things to do every day should they wish to join in.
I cannot thank you all enough and would recommend Greensleeves to anyone.
The building is always clean and tidy to a high standard, we have witnessed the building improvements that have occurred, obviously, the impact of the last two years has prevented some of the planned works from going ahead, although this I am sure will be back on track soon.
The dedication of all the staff has been amazing over the past two years in the most challenging times.
I simply can't praise and recommend this unique women-only care home.
My mother became a resident in 2008 and in the Thirteen years in the care of the management and staff it became her second home, some of the staff still working there to this day. Over the years the improvement to the facilities and the activities provided have been of the highest standard, the memorable Summer and Christmas parties and numerous other activities to engage and stimulate the ladies. The openness and inclusion by management and staff are unrivalled. At the age of 98, my mother was hospitalised and it was deemed fit that she enter a Nursing home but much to my relief, the staff were adamant that they could provide the care she needed and so she was able to spend her final days back at her home with what became her second family. I cannot praise them highly enough for the help and support given over the years and would highly recommend Greensleeves to any future residents.
On entering the home in March and talking to the manager, we were immediately impressed by the warm welcome and friendliness of all the staff, the homely atmosphere and cleanliness. The staff nursed Mum through Coronavirus, caring not only for Mum but supporting and keeping her family updated. We were so thrilled to learn of all the activities, both in and out of the home. Unfortunately, due to Covid-19, certain activities can't take place, for instance, a day trip to the seaside was planned but was told they held a beach party outside in the garden area which was enjoyed by all. On seeing Mum's room for the first time when restrictions had eased a little, I was so impressed. The room has been decorated and furnished beautifully and is absolutely spotless. A socially distanced lunch to celebrate Mum's 91st birthday was arranged for my two sisters and I. It was held in the garden area. The manager and staff made us so welcome. The lunch was delicious and we enjoyed a truly memorable experience.
Greensleeves is one of those rare things - a nearly perfect care home. Mum has been treated as one of the family from day one, has made friends easily and the care she has received is exemplory. With daily activities and entertainments, but times of quiet too she is settled and very much at home. The team work tirelessly to ensure that they know the requirements of each lady, and meet those needs with genuine love and care, and always with a smile. There are links with the local community, outings and a wonderful garden to send time in during the sunny days. Family members are invited to participate in the "Family Forum" meetings which are always informative and show first hand how much thought is given to the care and wellbeing of all the ladies. Diet and nutrition are always given much thought, and meals are always well presented. Dementia is a terrible thing, but I believe if Mum could have chosen her own care this would have been it. Thank you every one.
Since my friend joined Greensleeves she has come so far and really improved since her move from home!
She gets involved in all the day-to-day activities and is now eating far better than she was at home.
Amazing home and will always recommend to others.
The improvement my mother has made since going to Greensleeves is significant. From the outset you got the impression that they want the best life the residents can achieve. The managers and staff alike all care for the residents as if they are family. I can't speak highly enough of the efforts Greensleeves have gone to.
Greensleeves is Mum’s home, and she couldn’t be in a better, safer environment, and that really means everything to us as her family. These are such terribly difficult times and to have peace of mind that Mum is receiving the very best care for both her mental and physical health is priceless, and we can never repay or express our gratitude adequately. I am a nurse myself, and in my career have reached a board-level position at a major teaching hospital. I have to say that the care and compassion that the whole Greensleeves team gave us is outstanding and second to none. This is a truly really amazing home and a rarity in my experience.
Greensleeves keeps me updated on any changes to her health/well-being. The home is always clean and tidy, and the staff always friendly and welcoming! There is a sense of caring from 1-2-1 group exercises and events, all of which keep the residents involved!
Many thanks to you all for your continued good work and dedication.
Since my mother has been at Greensleeves Care Home I cannot praise the home enough for the excellent care my mother has received. From the quality of personal service my mum receives every day, her personal grooming, her attitude and well being has improved. The home provides daily activities to engage with residents making it a fun place to visit your loved ones. The staff are fantastic, they really engage with the residents and make all visiting families so welcome.
My mother is a resident and has been for two years. As I live in America, I am unable to visit or take care of my mum. I find this home to be clean comfortable friendly professional and caring. The staff are all great and I call every day to talk to Mum. I hear some of the interactions the staff have with her and they are extremely patient and caring. There are often forms of entertainment from singers to exercise, some art lessons and even a Hawaiian day among a few. The home ensures my mum gets to all her medical appointments and updates me whenever she is sick or trips over her own feet which has happened. My mum has Parkinson's and with the symptoms, can be a little difficult at times but they handle her well. I am in constant contact with staff and management and they are doing a fantastic job. I am protective of my mum - she means the world to me but I feel she could not be in a better place with such constant care. I could not take as good care of her as these wonderful people.
I am absolutely delighted with the care my mother is receiving. I cannot sing it's praises highly enough. The kindness of the staff is second to none and there is constant monitoring of the residents and a really good staff ratio. The daily activities and outings are catered towards various stages of dementia, music, crafts, exercise, quizzes etc. Menus are nutritious and closely monitored and the communication between staff and families is excellent. Doctor's concerns are relayed immediately. Spotless cleanliness.
We are very happy with the level of care and the facilities. The carers, in particular, are really caring and supportive to our Mum.
Since being in Greensleeves, I have enjoyed being involved in the variety of activities available, making some very close friends that also live at the home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 June 2022Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 06 Nov 2024
As we bid farewell to the golden colours of autumn, we welcome the crisp, cool days of November! With the changing season, we look forward to embracing more cozy moments,...
- 16 Oct 2024
Welcome to October! As we step into October, we’re embracing the changes of the season and looking forward to all the exciting developments happening in the coming weeks. From new...
There are no upcoming events for Greensleeves Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Greensleeves Care Home.
Accreditations
There are no accreditations posted yet for Greensleeves Care Home.
Meet the Team (4)

Hello, my name is Mary and I have been in the care sector since 1984. I worked in various sectors such as mental health, learning disability, elderly, acquired brain injury and neurological disorders. I joined Greensleeves in May 2022 and I am now the Registered Manager of the home.
What sets Greensleeves apart for me is that it is not just a care home, it is a home from home where our ladies are enabled to live the lives they choose. At Greensleeves, we do not just focus on the ladies’ physical needs but also their well-being needs and this is paramount to us, this means we enable and support them to be independent and we support them to pursue occupational tasks, interests and hobbies as well as supporting them to develop new ones. We also nurture and support the ladies to develop real friendships with their peers. Coming to a care home should be about continuing on life’s journey where you maintain your independence and continue to feel enriched and fulfilled. What it should not be is being unable to do the things one liked to do prior to admission, but supported to carry on doing all the things one liked to do in the past and present. We pride ourselves in ensuring all our ladies have the most person-centred care plan and this starts the moment they make the decision to come and stay at Greensleeves. We involve not only the ladies themselves in this process but also their loved ones so we can reflect all their needs, wishes and aspirations in their care plan. We very much value our staff and want to hear what they have to say, they are critical to the effective running of the home and make a formidable team. I am very proud of all of our achievements and we as a team look forward to keeping up the high standards. I will ensure I continue to drive improvements forward so we not only strive for the best but also deliver only the best.

I joined Greensleeves over 13 years ago and l started my career as a care assistant with the drive and dedication of management, my team and my passion for care, my career has grown and l am now a deputy manager.
I am committed to ensuring our vision is achieved by giving each resident outstanding person-centred care and ensuring that all residents are given the highest quality of care.
Our residents are involved in every step of their day and any improvements or changes we look to bring into the home to ensure they are involved in every aspect of their lives.
I strive to be supportive and to develop my teams to ensure our vision is achieved and each staff member feels part of the Greensleeves family, trying to ensure that their ideas, concerns and points of view are always heard and acted upon to be able to achieve a team of people fully involved their workplace.
While we have achieved and introduced many new ways of working and ideas, one of my most proudest achievements is the development of my leadership skills and being able to support the team to be one and happy when they are working at Greensleeves.

I joined the Greensleeves family almost 8 years ago as a carer and since then I have been promoted to deputy manager to support our residents and staff in living the highest quality of life that we can offer.
I love coming to Greensleeves and being able to see our residents living life to their fullest, being able to support them in carrying out activities and hobbies that they wish to do consoling residents and giving one-to-one if they are not having their best day.
I firmly believe that my purpose at Greensleeves is to support our residents in living their best lives and to have as much fun as possible, ensuring that they are involved in every aspect of their lives.
A lot of my day revolves around supporting the team to be able to give their best to the residents, carrying out quality audits focusing on the resident's happiness and fulfilment at home and developing new ideas and ways of working.
So far, one of the greatest achievements I have put in place at Greensleeves is Namaste care, which has been a real success for those who live with advanced dementia, offering them an activity that is almost one-to-one and attuned to supporting them in feeling relaxed and calm through massages, sensory activities, their favourite food and drink and supporting them in feeling comforted and relaxed.

My name is Marcos Oliveira, and I am from Brazil. I am 43 years old. I began working at Greensleeves in June 2019 with a very basic level of English. I am grateful to James and Declan for giving me the opportunity to start as a kitchen assistant. I quickly developed a passion for working in the kitchen, and within six months, I progressed to cooking.
What I truly enjoy about working at Greensleeves is witnessing the happiness and joy of our clients when they receive the service they deserve, delivered with passion and love. Hearing their compliments about well-cooked and beautifully presented food and desserts is incredibly rewarding. It makes us feel proud of the work we do here.
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