
The staff are fantastic and genuinely care for the residentsKeith M(Son of Resident/Service User)

the chef is brilliant; very friendly and the food quality and variety is exceptional.C A(Daughter of Resident/Service User)

As soon as you walk into the home you can tell it is a happy environmentTine S(Daughter of Resident/Service User)

The staff are fantastic and genuinely care for the residentsKeith M(Son of Resident/Service User)

the chef is brilliant; very friendly and the food quality and variety is exceptional.C A(Daughter of Resident/Service User)

As soon as you walk into the home you can tell it is a happy environmentTine S(Daughter of Resident/Service User)

Greensleeves EMI Care Home is a family run, private home located in Crawley in the county of West Sussex specialising in all types of dementia care including vascular, Parkinson's and Alzheimer's. The provision of quality care within a home from home environment is fundamental to the services the home provides. Greensleeves has a selection of en-suite rooms catering for up to 34 ladies, which can be individualised with personal furniture...
Care Provided by Greensleeves Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees cover everything except for sundries, which include hairdressing, chiropodist and any preference items such as perfume etc.
The price(s) shown are provided by the care home. Contact Greensleeves Care Home for full pricing details and T&Cs.
Contact Greensleeves Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Alchemy Care (Greensleeves) Ltd
- Private Owned
Person in charge
- Gary Twocock(Registered Manager)
Local Authority / Social Services
Admission Information
- Female only (entire home)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
- Number of floors: 2
Room Information
- Single Rooms (34)
Greensleeves Care Home Reviews (53)
Greensleeves Care Home has a Review Score of 9.7 (9.667) out of 10, based on 12 reviews in the last 2 years.
Over all time Greensleeves Care Home has 53 reviews.
Improvements are currently being carried out and I'm sure will add to the excellent care provided.
This has to be attributed to the caring, considerate nature of all the staff.
Nothing seems to be too much trouble.
The residents are treated extremely well.
To place my wife in a care home is traumatic, but Greensleeves management and staff take away the problems in a professional but homely way.
My Mum has been at Greensleeves just over 2 years, in all that time Mum has been treated with dignity in a professional, but friendly, caring manner from all levels of staff and management. In August Mum had a chest infection, they called the doctor twice and then admitted to hospital. Mum passed away after 3 weeks aged nearly 97 and Greensleeves kept in touch asking about her progress. I would recommend them to anyone as their care gave me that extra 2 years with Mum.
My mother was a resident in Greensleeves for about 19 months. She received outstanding care the whole time, and she was not an easy client.
Having a relative in a care home was a new and worrying experience, but all the staff are helpful and willing to assist in any situation that may arise. The management have been very willing to help with any aspect of my mother's care, making her stay here a very good experience and not the negative time that I thought it might be. I would recommend Greensleeves to anybody.
Greensleeves Care Home is a warm and welcoming environment, The house and rooms are very clean with fresh artificial flowers and lovely gardens. They have a varied activity programme including musical entertainment and also interact on a 1-1 basis caring for their nails and feet very well. They have home cooked food and many tea breaks to enjoy and keep a watchful eye on fluid intake in hot weather. The staff are supportive of the resident's needs, they listen and appease their anxieties and are extremely patient. They enjoy friendly banter with the residents. Overall for peace fo mind for the relatives and loved ones it is an ideal home from home.
My mother was a resident of Greensleeves for 5 and a half years. I would whole heartedly recommend the home. The staff and management are approachable, friendly and very caring. The residents are treated with dignity and compassion. The only reason my mother has moved is because her condition now required nursing care. No issues.
Once mum had decided that a care home would be the best place for her future years, we started to look for a suitable place. Greensleeves ticked all the boxes. A small privately run homely place where the overriding feeling was one of tender loving care. Mum settled in very well and soon her general health and confidence improved significantly. She tells me weekly how kind everybody is to her. Her room is lovely and kept clean every day. Mum likes to spend much of her time in her room with her TV and radio she is supported in this choice but often encouraged to join in activities with other residents. Mum is able to have her hair done often and enjoys the foot spas also. I have found all the staff very kind and helpful be it the cleaner, cook, support staff, maintenance or the management team. Nothing is too much trouble. It feels like a kind and happy family home.
We chose Greensleeves Care Home for our mum originally for the home from home feel. Mum had everything she needed including a wonderful staff that treated her with so much care and respect. She loved everyone there. There were constant reviews to make sure mum was still getting the right care. Thank you, Greensleeves Care Home.
My mother likes it there and the staff make a fuss of her (which she enjoys).
My mum was in Greensleeves Care Home for over 6 years until she passed away in August. When Mum first went into Greensleeves Care Home she was confused and her memory was poor but could talk, feed herself and was continent. She was anxious and tearful and could be stubborn. Over time, she deteriorated and became immobile, unable to communicate or feed herself and was double incontinent. Greensleeves Care Home is like a family home, clean, well-maintained with good food. Mum enjoyed the activities. The staff are kind and understanding of the care and all the time professional. I know with Mum's reactions to staff, she grew to love and trust them as family. I had total trust that Mum was well cared for and her changing needs were met.
Care home very clean and tidy mum is looked after well and eats all her meals.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 June 2022Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 06 Nov 2024
As we bid farewell to the golden colours of autumn, we welcome the crisp, cool days of November! With the changing season, we look forward to embracing more cozy moments,...
- 16 Oct 2024
Welcome to October! As we step into October, we’re embracing the changes of the season and looking forward to all the exciting developments happening in the coming weeks. From new...
There are no upcoming events for Greensleeves Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Greensleeves Care Home.
Accreditations
There are no accreditations posted yet for Greensleeves Care Home.
Meet the Team (4)

Hello, my name is Mary and I have been in the care sector since 1984. I worked in various sectors such as mental health, learning disability, elderly, acquired brain injury and neurological disorders. I joined Greensleeves in May 2022 and I am now the Registered Manager of the home.
What sets Greensleeves apart for me is that it is not just a care home, it is a home from home where our ladies are enabled to live the lives they choose. At Greensleeves, we do not just focus on the ladies’ physical needs but also their well-being needs and this is paramount to us, this means we enable and support them to be independent and we support them to pursue occupational tasks, interests and hobbies as well as supporting them to develop new ones. We also nurture and support the ladies to develop real friendships with their peers. Coming to a care home should be about continuing on life’s journey where you maintain your independence and continue to feel enriched and fulfilled. What it should not be is being unable to do the things one liked to do prior to admission, but supported to carry on doing all the things one liked to do in the past and present. We pride ourselves in ensuring all our ladies have the most person-centred care plan and this starts the moment they make the decision to come and stay at Greensleeves. We involve not only the ladies themselves in this process but also their loved ones so we can reflect all their needs, wishes and aspirations in their care plan. We very much value our staff and want to hear what they have to say, they are critical to the effective running of the home and make a formidable team. I am very proud of all of our achievements and we as a team look forward to keeping up the high standards. I will ensure I continue to drive improvements forward so we not only strive for the best but also deliver only the best.

I joined Greensleeves over 13 years ago and l started my career as a care assistant with the drive and dedication of management, my team and my passion for care, my career has grown and l am now a deputy manager.
I am committed to ensuring our vision is achieved by giving each resident outstanding person-centred care and ensuring that all residents are given the highest quality of care.
Our residents are involved in every step of their day and any improvements or changes we look to bring into the home to ensure they are involved in every aspect of their lives.
I strive to be supportive and to develop my teams to ensure our vision is achieved and each staff member feels part of the Greensleeves family, trying to ensure that their ideas, concerns and points of view are always heard and acted upon to be able to achieve a team of people fully involved their workplace.
While we have achieved and introduced many new ways of working and ideas, one of my most proudest achievements is the development of my leadership skills and being able to support the team to be one and happy when they are working at Greensleeves.

I joined the Greensleeves family almost 8 years ago as a carer and since then I have been promoted to deputy manager to support our residents and staff in living the highest quality of life that we can offer.
I love coming to Greensleeves and being able to see our residents living life to their fullest, being able to support them in carrying out activities and hobbies that they wish to do consoling residents and giving one-to-one if they are not having their best day.
I firmly believe that my purpose at Greensleeves is to support our residents in living their best lives and to have as much fun as possible, ensuring that they are involved in every aspect of their lives.
A lot of my day revolves around supporting the team to be able to give their best to the residents, carrying out quality audits focusing on the resident's happiness and fulfilment at home and developing new ideas and ways of working.
So far, one of the greatest achievements I have put in place at Greensleeves is Namaste care, which has been a real success for those who live with advanced dementia, offering them an activity that is almost one-to-one and attuned to supporting them in feeling relaxed and calm through massages, sensory activities, their favourite food and drink and supporting them in feeling comforted and relaxed.

My name is Marcos Oliveira, and I am from Brazil. I am 43 years old. I began working at Greensleeves in June 2019 with a very basic level of English. I am grateful to James and Declan for giving me the opportunity to start as a kitchen assistant. I quickly developed a passion for working in the kitchen, and within six months, I progressed to cooking.
What I truly enjoy about working at Greensleeves is witnessing the happiness and joy of our clients when they receive the service they deserve, delivered with passion and love. Hearing their compliments about well-cooked and beautifully presented food and desserts is incredibly rewarding. It makes us feel proud of the work we do here.
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