Heaton House

20/22 Reigate Road, Worthing BN11 5NF
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10 32 Reviews
  • Heaton House, Worthing
Heaton House is a CQC Outstanding (November 2019) rated small dementia care home located in West Worthing. The home offers high-quality specialist residential care for older people with dementia/Alzheimer's or similar, in a relaxed, safe and homely environment.

It is unable to provide care for older people with aggressive behaviours.

The home offers single and double rooms (for husbands and wives to share), all with en-suite facilities, along with two spacious lounge areas, a pleasant dining room and an enclosed mature garden with an array of garden furniture to enjoy those summer days.

All meals are freshly prepared on a daily basis and there is a four-week menu to choose from. Special diets can be catered for. Suggestions to enhance menus are always welcome.

Birthdays and Anniversaries are celebrated - any excuse for a 'party and cake'.

A wide range of activities are available on a regular basis including crafts, quizzes, entertainers, flower arranging, gentle exercises, reminiscence therapies and days out - to name but a few. They also have a beach hut at Goring - close to Sea Lane Cafe for Relatives and Residents to use.
They have close links with their local church - offering Holy Communion in the Home and the local children's nursery who visit regularly and interact with Residents. Pets are welcome to visit and they do have a visiting Pat A Dog.

The dedicated staff are given regular training to ensure quality care and support are given 24 hours a day, 365 days a year. Many staff have achieved Diplomas in Care.

Please look at their CQC report for further inspection information about their Outstanding rating.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 14 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Mr & Mrs C Neil-Smith

Person in charge

  • Sally Neil-Smith and Sue Lamb (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Assessment and Trial Period
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (12)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (7)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Heaton House loves having visitors and operates an open visiting policy.
    Lunch can be provided with 1 days notice.
    FOLLOWING all current Government Guidelines for Covid Pandemic

Parking

  • There is free parking available on the surrounding streets.

Heaton House Reviews (32)

10

Heaton House has a Review Score of 10 (9.951) out of 10, based on 12 reviews in the last 2 years.
Over all time Heaton House has 32 reviews.

Overall Experience
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Date Published
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Total of 32, showing 1-20
Review from Katherine H (Daughter of Resident) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is really like a home from home and they go above and beyond to care for my mum with dignity and respect. I wouldn't hesitate to recommend people consider Heaton House where the team are so welcoming to my family.
Reply from Sally Neil-Smith, Owner RMA at Heaton House

Thank you so much for your 5 star review. It is really rewarding to hear you say you would recommend Heaton House to other people. It is a pleasure to support and care for your mother and you are always welcome.

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Review from S S (Son of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Heaton House for over 3 years now and her needs are always met with kindness, care, dignity and professionalism.
Reply from Sally Neil-Smith, Owner RMA at Heaton House

Thank you for your positive review, it is very much appreciated as our team work so hard every day to ensure that the people who use our service are supported and cared for, to the highest standards achievable.

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Review from Kathryn L (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heaton House is outstanding. The care my mum receives is phenomenal. It is truly her home where she is part of a family. It gives us, her biological family, great peace of mind to know she is happy and well looked after.
Reply from Sally Neil-Smith, Owner RMA at Heaton House

Thank you so much for your 'outstanding' review. We are so fortunate to have such a dedicated team of employees, who go above and beyond every day to ensure that the people who use our service receive the support they so rightly deserve to lead as fulfilling a life as possible, whilst travelling along their dementia journey. We strive to promote a family environment where everyone feels at home.

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Review from Sandra C (Daughter of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had to go to another home rather quickly due to her falling and needing more specific care. I was a nurse for over 40 years myself and now a ' Heath Coach' who knows about good care. My mum is 91 and has truly been blessed to have such excellent care from the moment she arrived. Heaton House
really is a family and the staff are so caring and kind. The owner and managers are very professional and although its early days I hope mums stay continues to be as happy as it is now.
Reply from Sally Neil-Smith, Owner RMA at Heaton House

We always strive to ensure than any transitions into our Care Home take place as smoothly & quickly as possible. It does take some people longer to settle than others as everyone is unique and the levels of support people may need along their dementia journey is also unique, to the individual.

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Review from Maria M (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been staying at this dementia care home for nearly 3 years and is very happy there. The staff are all friendly and competent. They all treat mum with dignity and nothing is too much trouble. The accommodation is very clean and comfortable. Mum's rooms is spacious and has a wet room attached.
The food is very tasty and variety given to encourage residents to eat well. There are a wide range of activities to stimulate mind and body. Thank you to all the team at Heaton House.
Reply from Sally Neil-Smith, Owner RMA at Heaton House

Thank you for your lovely review - our dedicated care team work very hard to ensure the best possible outcomes for the people who use our service, and it is very rewarding for them to see such positive reviews and a very good morale booster as well.

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Review from S M (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Heaton House for nearly three years. I have always been impressed with the level of care she receives - her room is comfortable, the food is very good, and mum always seems happy and relaxed. Lately, i have been able to visit more often and can tell that the high standards of care are
consistent. I respect and appreciate, the amount of work that goes into maintaining these standards. Thank you.
Reply from Sally Neil-Smith, Owner RMA at Heaton House

Thank you so much for such a positive review it is a pleasure and a privilege to support and care for all the people who use our service. Our dedicated team strive to ensure that all our lovely residents are able to achieve their maximum potential and lead as fulfilling a life as possible, whilst travelling along their dementia journey.

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Review from G H (Daughter of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family are very happy with the diligent care and attention Mum has received since she first arrived at Heaton House in 2022. Everyone goes out of their way to make residents feel it is "their home".
Reply from Sally Neil-Smith, Owner RMA at Heaton House

Thank you for your positive feedback - we strive to put the people we support and care for, at the forefront of all that we do at Heaton. We have an outstanding team of very experienced carers who promote person centred care and ensure the people who use our service are able to lead as fulfilling lives as possible.

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Review from Sarah S (Daughter of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has advance stage vascular dementia, although it is hard to see loved ones on this journey, knowing the outcome from other relatives who have passed away with the same condition. I am grateful I have found Heaton House and It's lovely staff make visiting so easy and they always smile and communicate
how mum is doing weekly. It's reassuring to know that mum will pass away in a safe place, with dignity and respect always.
Reply from Sally Neil-Smith, Owner RMA at Heaton House

Thank you for your lovely comments - our dedicated team strive to support and care for the people who use our service, maintaining the high standards that we set ourselves.

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Review from Fiona W (Daughter of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We count ourselves very lucky we have selected this house for mum. The management team are very experienced with dementia patients, the care team dedicated and compassionate. I couldn't give my mum better care myself. The only reason rooms and value for money don't get excellent is the room is a bit
on the small side and it's difficult to fit a group of us in if we visit together, but it is a minor issue.
Reply from Sally Neil-Smith, Owner RMA at Heaton House

Thank you for your positive feedback. We pride ourselves on the outstanding care and support that the people who use our service, receive from our dedicated, experienced care team.

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Review from L P (Daughter of Resident) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff who made Christmas Day so special for everyone. The atmosphere was warm and festive with decorations, crackers, carols and a lovely meal cooked. Mum certainly appreciated all your efforts as, I am sure, did all of the ladies.


Happy New Year and best wishes to you all.

Reply from Sally Neil-Smith, Owner RMA at Heaton House

Thank you so much. Our outstanding carers work so hard to ensure that all our Residents can live their lives to the full especially at Christmas time, where the emphasis is on fun, laughter and enjoyment.

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Review from Vanessa B (Daughter of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited many care homes, Heaton House immediately stood out as the best. Since my mum has been in Heaton House, she has received excellent care and individual attention. Every member of staff is so caring and attentive, it has made it a pleasure to visit my mum and see how well she is doing.
Heaton House is my mum's new home, and she loves it.
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Review from Martin B (Friend of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I come here every Wednesday to visit a friend. I have been around lots of care homes, I find this one by far the best for the level of care of the residents and friendliness. The premises are always well maintained and clean and tidy. I am always made to feel welcome with a cup of coffee and homemade
cake. I do and would recommend this care home to anyone.
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Review from J R (Daughter of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Heaton House for 6 years. They have provided loving, caring and professional support. The staff are genuinely friendly and caring - lovely. The registered managers run an amazing care home. Which has been been so needed and gone out of their way to give us both many happy memories.
They have done for my mother and I what we couldn't do. I am so grateful for them and my mum too.
Reply from Sally Neil-Smith, Owner RMA at Heaton House

Thank you very much for your review of our service - our dedicated team are always striving for the highest standards and outcomes for the residents in our care. It has always been a pleasure to support both Mum and yourself, through Mum's Dementia journey.

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Review from V N (Resident) assisted by family/friend published on 2 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel that I am very well looked after. The staff are kind and caring and take the time to talk to me as well as meet my caring needs. I enjoy the food - it is good. Cleanliness is good. I am happy here - it feels like home.
Reply from Sally Neil-Smith, Owner RMA at Heaton House

Thank you for your review, we are always striving for ways of improving our high standards - so we welcome any suggestions you may have, our door is always open.

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Review from E H (Daughter of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Heaton House for almost three years and is very happy here. The staff are amazing and always go above and beyond to keep the residents happy, comfortable and entertained.
My mum always likes to look her best, and the staff assist her every day with her hair and make-up
as they know this is important to her. Her room is lovely and home, and the whole place is spotless.
Reply from Sally Neil-Smith, Owner RMA at Heaton House

Thank you so much for the 5 star review of Heaton House.
We will continue to support Mum to achieve her maximum potential throughout her Dementia journey and ensure that Mum receives the outstanding care that both Mum and all our residents so rightly deserve.

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Review from C E (Daughter of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home takes very good care of my mother. They keep me informed of any changes n Mum's health by email. The staff are friendly and helpful. My mum seems very happy here.
Reply from Sally Neil-Smith, Owner RMA at Heaton House

Thank you for your positive review of Heaton House. Heaton House is always striving to improve our service and provide outstanding care and support for both Mums and the other people who use our service.

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Review from A S (Son of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team are doing a great job supporting Mum. They have responded well to her changing needs.
Reply from Sally Neil-Smith, Owner RMA at Heaton House

Thank you for your comments, we are always open to suggestions as to how you feel we could improve our service, to five stars overall.

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Review from Sarah M (Daughter of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum loves it here. She is so happy. The staff are wonderful, caring and keep me updated with any changes in care or Mum's health. The food is lovely and Mum has put on weight since she's been here at Heaton House. Her room is full of her personal stuff and beautifully decorated.
Reply from Sally Neil-Smith, Owner RMA at Heaton House

Thank you for your review we always strive for the highest standards in all areas and we are pleased that you agree.

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Review from A O (Son of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team at Heaton House are very caring, patient and welcoming to residents and visitors alike. They approach tasks positively with a smile and treat people with dignity and respect, whether speaking with them or assisting with day-to-day tasks.
A regular programme of activities is a key part
of Heaton House's success. The home's connection with a local nursery school is a very special one. It allows residents and the young children to strike up a rapport together, sharing in sessions centred on pastimes such as art and music. This regular connection is eagerly anticipated by residents and nursery children alike.
Other activities include crafts, poetry, indoor skittles and regular exercises. Care staff work hard to encourage residents to engage in group sessions as much as possible, helping people to stay active and have a positive focus.
Heaton House staff are clearly well trained and experienced in the health, hygiene and dietary needs of the people in their care.
Reply from Sally Neil-Smith, Owner RMA at Heaton House

Thank you for your response, our carers always strive to obtain the highest standards of outstanding care and support at all times, whilst encouraging the people who use our service to achieve their maximum potential and lead a full-filling life.

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Review from Sue B (Daughter of Resident) published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The love and care my mum receives from the staff at Heaton House is second to none. A real home from home. During the lockdown, they have endeavoured to keep us informed and continue life as normal as possible, vital for dementia residents. We would certainly recommend it to anyone looking for a home
for their loved ones.
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Current Review Score: 10.0 (9.951)

Overview of Review Score

The Review Score of 10 (9.951) out of 10 for Heaton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.951 for Heaton House is calculated as follows: ( (137 Excellents x 5) + (7 Goods x 4) ) ÷ 144 Ratings = 4.951
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heaton House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Sally

Sally Neil-Smith

Job Title: Owner / Registered Manager Joined: 1974

I have over 40 years experience providing award winning Residential Care for people over the age of 60 years. In my career I have owned up to 4 care homes in Worthing - but now own just the one - Heaton House.
Heaton House is OUTSTANDING with CQC our inspection authority. I am extremely proud of staff and low staff turnover rates and have had many staff working with me for over 10 years. I set great importance on the personal interests and choices of the residents and their relatives. We never forget this is their Home first.


I enjoy regularly networking in and around Worthing and am always looking for more contacts to keep Heaton House at the forefront of peoples minds when care is needed for a loved one or advice for planning future care.

Sue

Sue Lamb

Job Title: Registered Manager Joined: 1991

Sue is a highly respected care professional with over 30 years' experience in the industry. She continually works to introduce the latest innovations, thinking and training to her care team and her knowledge is second to none.

Frequently Asked Questions about Heaton House

What types of Care is Heaton House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heaton House have?

There are 12 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Heaton House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heaton House to the centre of Worthing?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heaton House to verify any information. View our terms and conditions. Heaton House has an Enhanced Service - more info.