Heaton House is a CQC Outstanding (November 2019) rated small dementia care home located in West Worthing. The home offers high-quality specialist residential care for older people with dementia/Alzheimer's or similar, in a relaxed, safe and homely environment.
It is unable to provide care for older people with aggressive behaviours.
The home offers single and double rooms (for husbands and wives to share), all with en-suite facilities, along with two spacious...
Heaton House is a CQC Outstanding (November 2019) rated small dementia care home located in West Worthing. The home offers high-quality specialist residential care for older people with dementia/Alzheimer's or similar, in a relaxed, safe and homely environment.
It is unable to provide care for older people with aggressive behaviours.
The home offers single and double rooms (for husbands and wives to share), all with en-suite facilities, along with two spacious lounge areas, a pleasant dining room and an enclosed mature garden with an array of garden furniture to enjoy those summer days.
All meals are freshly prepared on a daily basis and there is a four-week menu to choose from. Special diets can be catered for. Suggestions to enhance menus are always welcome.
Birthdays and Anniversaries are celebrated - any excuse for a 'party and cake'.
A wide range of activities are available on a regular basis including crafts, quizzes, entertainers, flower arranging, gentle exercises, reminiscence therapies and days out - to name but a few. They also have a beach hut at Goring - close to Sea Lane Cafe for Relatives and Residents to use.
They have close links with their local church - offering Holy Communion in the Home and the local children's nursery who visit regularly and interact with Residents. Pets are welcome to visit and they do have a visiting Pat A Dog.
The dedicated staff are given regular training to ensure quality care and support are given 24 hours a day, 365 days a year. Many staff have achieved Diplomas in Care.
Please look at their CQC report for further inspection information about their Outstanding rating.
Contact Heaton House to confirm what's included and get a personalised quote:
All Residents pay the same weekly fee at Heaton House.
We are unable to take Social Services Funded Clients at Heaton House.
The price(s) shown are provided by the care home. Contact Heaton House for full pricing details and T&Cs.
Heaton House has a Review Score of 9.7 (9.658) out of 10, based on 13 reviews in the last 2 years.
Over all time Heaton House has 34 reviews.
My opinions are based on visits at the weekend on weekend on monthly visits to my mum. The staff are kind, caring and residents and visitors are treated with the utmost respect. As a visitor, I am made to feel most welcome and often taken aside for little updates on my mother's general...
As someone that lives a distance away from my mum, I really appreciate the email updates about her and the updates on her activities that show how well she is being stimulated during the week.
I know that mum cherishes your visits and as you live so far away, we feel it is important to keep you up to date on how mum is, first hand. I am pleased that you feel we are achieving this.
There is a good variety of activities throughout the week, which our family...
Our family member seems to be content and settled.
Thank you J M for your review, I look forward to meeting with you to discuss your review and see where you feel we could improve on your star ratings as part of our continuous improvement plan
Mum was adamant she didn't want to go into a home - "it would finish her off." Two years on, she is happy and comfortable. The staff are skilled with dealing with the eccentricities of dementia and exhibit great patience; going the extra mile to entice Mum to eat and drink. Instead of sitting on...
Mum was adamant she didn't want to go into a home - "it would finish her off." Two years on, she is happy and comfortable. The staff are skilled with dealing with the eccentricities of dementia and exhibit great patience; going the extra mile to entice Mum to eat and drink. Instead of sitting on her own all day, Mum is now keen to occupy 'her' chair in the lounge with the other residents. I am able to go home knowing she is in safe and caring hands.
Thank you for your review FW we would love the opportunity when you next visit to review some of your star ratings to identify ways of improving our service
My mum has now been in Heaton House Care Home for 18 months and is doing very well. I am delighted with the care and attention my mum is receiving. My mum is brighter now than when she first went in and is very happy. The care home has lots of activities and things for my mum to do. She loves the...
My mum has now been in Heaton House Care Home for 18 months and is doing very well. I am delighted with the care and attention my mum is receiving. My mum is brighter now than when she first went in and is very happy. The care home has lots of activities and things for my mum to do. She loves the crafting sessions and the new male singer. The staff are so friendly and helpful to encourage my mum to take part and enjoy each different day. Cleanliness and food are outstanding, and you always get a smile when you visit.
I would like to thank you for your continuing support and attendance at all our functions, which so enhances the experience for your mum.
Since arriving at...
Since arriving at Heaton House over 4 years ago, Mum has had the best treatment and support.
We are always here to support you and your family during mum's journey.
My mother has resided at Heaton House for nearly four years, and the management and staff have supported her brilliantly throughout this time. The beauty of this home is that it is not too big and the staff employed know mum's needs so well. Mum feels safe and secure at Heaton House. She enjoys all...
My mother has resided at Heaton House for nearly four years, and the management and staff have supported her brilliantly throughout this time. The beauty of this home is that it is not too big and the staff employed know mum's needs so well. Mum feels safe and secure at Heaton House. She enjoys all the activities supplied. Her ensuite room is very comfortable, and the meals provided are always tasty and to a high standard. Would definitely recommend to others. Thank you HH.
Thank you so much Maria for such a lovely review. It has always been a pleasure to support and care for your lovely 'mum' and such reviews give a tremendous boost to our outstanding team, who work so hard to ensure that the people who use our service receive the highest standards of support and...
Thank you so much Maria for such a lovely review. It has always been a pleasure to support and care for your lovely 'mum' and such reviews give a tremendous boost to our outstanding team, who work so hard to ensure that the people who use our service receive the highest standards of support and care possible, to lead as fulfilling a life as possible.I would like to thank you too, for the wonderful support you give to Heaton House during visits and attending events and activities. It is very much appreciated.
My mother has been resident at Heaton House for nearly four years now, and I think she is in the best place for her. Staff have been consistently kind and friendly, and sensitive to her needs, which have changed over her time in the home. The feelings of belonging to a family is reinforced, for me,...
My mother has been resident at Heaton House for nearly four years now, and I think she is in the best place for her. Staff have been consistently kind and friendly, and sensitive to her needs, which have changed over her time in the home. The feelings of belonging to a family is reinforced, for me, by regular contact with other residents and their relatives at various events over the year. I know that mum is really well cared for by genuine, kind people.
I would like to thank you for all the support...
Thank you so much for your lovely review.I would like to thank you for all the support that you and your family have given Heaton House, supporting our various events and relatives meetings, it is very much appreciated and we continue to look forward to your visits.
Heaton house is home from home. We always feel very welcomed. Every member of staff is exemplary. Mum is happy and exceptionally well looked after. Communication is excellent. It's a great weight off us to know mum is safe, happy and well looked after.
Heaton house is home from home. We always feel very welcomed. Every member of staff is exemplary. Mum is happy and exceptionally well looked after. Communication is excellent. It's a great weight off us to know mum is safe, happy and well looked after.
Thank you Kathy for your lovely comments. It is a pleasure to care for your lovely mother and see her so happy at Heaton House. Our outstanding team of staff are very passionate about the care and support they are able to offer the people in their care. We welcome visits from all the family and enjoy seeing you all at our social events.
This care home is really like a home from home and they go above and beyond to care for my mum with dignity and respect. I wouldn't hesitate to recommend people consider Heaton House where the team are so welcoming to my family.
This care home is really like a home from home and they go above and beyond to care for my mum with dignity and respect. I wouldn't hesitate to recommend people consider Heaton House where the team are so welcoming to my family.
Thank you so much for your 5 star review. It is really rewarding to hear you say you would recommend Heaton House to other people. It is a pleasure to support and care for your mother and you are always welcome.
My mother has been a resident at Heaton House for over 3 years now and her needs are always met with kindness, care, dignity and professionalism.
My mother has been a resident at Heaton House for over 3 years now and her needs are always met with kindness, care, dignity and professionalism.
Thank you for your positive review, it is very much appreciated as our team work so hard every day to ensure that the people who use our service are supported and cared for, to the highest standards achievable.
My mother had to go to another home rather quickly due to her falling and needing more specific care. I was a nurse for over 40 years myself and now a ' Heath Coach' who knows about good care. My mum is 91 and has truly been blessed to have such excellent care from the moment she arrived. Heaton...
My mother had to go to another home rather quickly due to her falling and needing more specific care. I was a nurse for over 40 years myself and now a ' Heath Coach' who knows about good care. My mum is 91 and has truly been blessed to have such excellent care from the moment she arrived. Heaton House really is a family and the staff are so caring and kind. The owner and managers are very professional and although its early days I hope mums stay continues to be as happy as it is now.
We always strive to ensure than any transitions into our Care Home take place as smoothly & quickly as possible. It does take some people longer to settle than others as everyone is unique and the levels of support people may need along their dementia journey is also unique, to the individual.
Our family are very happy with the diligent care and attention Mum has received since she first arrived at Heaton House in 2022. Everyone goes out of their way to make residents feel it is "their home".
Our family are very happy with the diligent care and attention Mum has received since she first arrived at Heaton House in 2022. Everyone goes out of their way to make residents feel it is "their home".
Thank you for your positive feedback - we strive to put the people we support and care for, at the forefront of all that we do at Heaton. We have an outstanding team of very experienced carers who promote person centred care and ensure the people who use our service are able to lead as fulfilling lives as possible.
Thank you to all the staff who made Christmas Day so special for everyone. The atmosphere was warm and festive with decorations, crackers, carols and a lovely meal cooked. Mum certainly appreciated all your efforts as, I am sure, did all of the ladies.
Happy New Year and best wishes to you all.
Thank you to all the staff who made Christmas Day so special for everyone. The atmosphere was warm and festive with decorations, crackers, carols and a lovely meal cooked. Mum certainly appreciated all your efforts as, I am sure, did all of the ladies.
Happy New Year and best wishes to you all.
Thank you so much. Our outstanding carers work so hard to ensure that all our Residents can live their lives to the full especially at Christmas time, where the emphasis is on fun, laughter and enjoyment.
I come here every Wednesday to visit a friend. I have been around lots of care homes, I find this one by far the best for the level of care of the residents and friendliness. The premises are always well maintained and clean and tidy. I am always made to feel welcome with a cup of coffee and...
I come here every Wednesday to visit a friend. I have been around lots of care homes, I find this one by far the best for the level of care of the residents and friendliness. The premises are always well maintained and clean and tidy. I am always made to feel welcome with a cup of coffee and homemade cake. I do and would recommend this care home to anyone.
My mother has been at Heaton House for 6 years. They have provided loving, caring and professional support. The staff are genuinely friendly and caring - lovely. The registered managers run an amazing care home. Which has been been so needed and gone out of their way to give us both many happy...
My mother has been at Heaton House for 6 years. They have provided loving, caring and professional support. The staff are genuinely friendly and caring - lovely. The registered managers run an amazing care home. Which has been been so needed and gone out of their way to give us both many happy memories. They have done for my mother and I what we couldn't do. I am so grateful for them and my mum too.
Thank you very much for your review of our service - our dedicated team are always striving for the highest standards and outcomes for the residents in our care. It has always been a pleasure to support both Mum and yourself, through Mum's Dementia journey.
I feel that I am very well looked after. The staff are kind and caring and take the time to talk to me as well as meet my caring needs. I enjoy the food - it is good. Cleanliness is good. I am happy here - it feels like home.
I feel that I am very well looked after. The staff are kind and caring and take the time to talk to me as well as meet my caring needs. I enjoy the food - it is good. Cleanliness is good. I am happy here - it feels like home.
Thank you for your review, we are always striving for ways of improving our high standards - so we welcome any suggestions you may have, our door is always open.
My mum always likes to look her best, and the staff assist her every day with her hair and...
My mum always likes to look her best, and the staff assist her every day with her hair and make-up as they know this is important to her. Her room is lovely and home, and the whole place is spotless.
We will continue to support Mum to achieve her maximum potential throughout her Dementia journey and ensure that Mum receives the outstanding care that both Mum and all our residents so rightly deserve.
The care home takes very good care of my mother. They keep me informed of any changes n Mum's health by email. The staff are friendly and helpful. My mum seems very happy here.
The care home takes very good care of my mother. They keep me informed of any changes n Mum's health by email. The staff are friendly and helpful. My mum seems very happy here.
Thank you for your positive review of Heaton House. Heaton House is always striving to improve our service and provide outstanding care and support for both Mums and the other people who use our service.
The team are doing a great job supporting Mum. They have responded well to her changing needs.
The team are doing a great job supporting Mum. They have responded well to her changing needs.
Thank you for your comments, we are always open to suggestions as to how you feel we could improve our service, to five stars overall.
My mum loves it here. She is so happy. The staff are wonderful, caring and keep me updated with any changes in care or Mum's health. The food is lovely and Mum has put on weight since she's been here at Heaton House. Her room is full of her personal stuff and beautifully decorated.
My mum loves it here. She is so happy. The staff are wonderful, caring and keep me updated with any changes in care or Mum's health. The food is lovely and Mum has put on weight since she's been here at Heaton House. Her room is full of her personal stuff and beautifully decorated.
Thank you for your review we always strive for the highest standards in all areas and we are pleased that you agree.
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Sue is a highly respected care professional with over 30 years' experience in the industry. She continually works to introduce the latest innovations, thinking and training to her care team and her knowledge is second to none.
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 12 Single Rooms and 1 Couples/Companion Room.
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
1.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heaton House to verify any information. View our terms and conditions. Heaton House has an Enhanced Service -what an Enhanced Service includes.