Heaton House

20/22 Reigate Road, Worthing BN11 5NF

Heaton House is a small dementia care home located in West Worthing. The home offers high-quality specialist residential care for older people with dementia/alzheimers or similar, in a relaxed, safe and homely environment.

It is unable to provide care for older people with aggressive behaviours.

The home offers single and double rooms (for husbands and wives to share), all with en-suite facilities, along with two spacious lounge areas, a pleasant dining room and an enclosed mature garden with an array of garden furniture to enjoy those summer days.

All meals are freshly prepared on a daily basis and there is a four-week menu to choose from. Special diets can be catered for. Suggestions to enhance menus are always welcome.

Birthdays and Anniversaries are celebrated - any excuse for a 'party and cake'.

A wide range of activities are available on a regular basis including crafts, quizzes, entertainers, flower arranging, gentle exercises, reminiscence therapies and days out - to name but a few.. We also have a BEACH HUT at Goring - close to Sea Lane Cafe for Relatives and Residents to use.
We have close links with our local church - offering Holy Communion in the Home and our local children's nursery who visit regularly and interact with our Residents. Pets are welcome to visit and we do have a visiting Pat A Dog.

The dedicated staff are given regular training to ensure quality care and support are given 24 hours a day, 365 days a year. Many staff have achieved Diplomas in Care.

Please look at our CQC report for further inspection information and we are proud of achieving our GOOD rating.

Owner: Mr & Mrs C Neil-Smith

Person in charge: Sally Neil-Smith and Sue Lamb (Registered Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 14 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Assessment and Trial Period. Ages 60+.

Single Rooms: 12

Shared Rooms: 1

Rooms with ensuite WC: 12

Weekly Charges Guide: Personal Care Single from £1120 , Personal Care Shared (per person) from £840 (These prices are only a guideline, please contact Heaton House to find out the exact price for your requirements.)

We are a privately funded care home, Social Services Funded Residents must have a 3 party top up to our full fee rate.

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Heaton House can be found at the top of Reigate Road nearby to Goring Road shops, close to bus routes and West Worthing Train Station.

Visiting:

Heaton House loves having visitors and operates an open visiting policy.
Lunch can be provided with 1 days notice.

Parking:

There is free parking available on the surrounding streets.

Latest Care Quality Commission* Report on Heaton House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Heaton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Heaton House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.875 for Heaton House is calculated as follows: ( (63 Excellents x 5) + (9 Goods x 4) ) ÷ 72 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Heaton House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 2.8 positive Reviews (14 registered maximum number of service users ÷ 5). 5 Reviews ÷ 2.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Heaton House has a Review Score of 9.9 (9.875) from 6 Reviews


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heaton House?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heaton House

  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1

Heaton House is a fantastic care home. Mum has been a resident since Sept 2016. The manageress and the team do a brilliant job at keeping a friendly, warm and inviting atmosphere. It has a great location with the Beach and Seafront a short walk away, and a busy parade of shops just around the corner to pop into. It is very well presented and feels more like a nice hotel inside. Highly recommended.

How likely would you be to recommend Heaton House? Extremely Likely

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Average Rating:   5 out of 5

Cannot fault any part of Heaton House.

How likely would you be to recommend Heaton House? Extremely Likely

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Average Rating:   5 out of 5

My mother is a resident of Heaton House Care Home. She is 90 years old and suffers from dementia and limited mobility. She needs and receives at all times excellent care and attention. The carers are wonderful and kind at all times with all situations, which both myself and my mother appreciate so very much. I visit my mother on a regular basis and so enjoy having afternoon tea and on Sundays, lunch together. We are both so happy with everything about the care home.

How likely would you be to recommend Heaton House? Extremely Likely

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Average Rating:   5 out of 5

Well run and organised, with friendly and attentive staff who try hard to make life as enjoyable as possible for the residents.
The garden is lovely and my only criticism would be that the staff do not encourage the residents to go out to enjoy the fresh air and sunshine in the garden.

How likely would you be to recommend Heaton House? Extremely Likely

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Average Rating:   4.3 out of 5

Sue Lamb, Registered Manager at Heaton House responded to this review on 07 Nov 2017:

Residents are encouraged to use the garden when weather permits. We have a wide range of garden furniture and outdoor activities for our residents to enjoy. We have a raised flower bed for our avid gardeners to cultivate and enjoy - our local children's nursery visit the home during different seasons of the year to assist with seasonal planting. We often have morning coffee and afternoon tea in the garden.

I really like it here, it feels like a safe environment. I like how loving the home is, I get on well with the staff. I enjoy the meal times and feel well fed, I feel like this is a better place for me. I am able to enjoy my independence. I like my bedroom, it's very spacious and I enjoy the entertainment and the company of the staff.

How likely would you be to recommend Heaton House? Likely

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Average Rating:   5 out of 5

Sue Lamb, Registered Manager at Heaton House responded to this review on 07 Nov 2017:

We are very pleased that Daphne feels safe and enjoys staying in her new home. We always promote independence and it is great that Daphne feels that she has retained her independence.

Heaton House is a lovely place that feels like a proper home the minute you walk in. There is always something going on and every time I have visited I receive a warm welcome, a lovely cup of tea and music and laughter can be heard. I've not had a meal there but the smells from the kitchen are divine too. The staff seem a close-knit team and the owner is always available to answer any questions.

How likely would you be to recommend Heaton House? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Average Rating:   5 out of 5

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