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Heaton House

20/22 Reigate Road, Worthing, West Sussex BN11 5NF
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Heaton House, Worthing
Heaton House, Worthing
Heaton House, Worthing

Heaton House is a CQC Outstanding (November 2019) rated small dementia care home located in West Worthing. The home offers high-quality specialist residential care for older people with dementia/Alzheimer's or similar, in a relaxed, safe and homely environment.

It is unable to provide care for older people with aggressive behaviours.

The home offers single and double rooms (for husbands and wives to share), all with en-suite facilities, along with two spacious...  

Care Provided by Heaton House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 14 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,750From £1,750
Residential Dementia CareFrom £1,750From £1,748

Contact Heaton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Heaton Healthcare Ltd
  • Private Owned

Person in charge

  • Sue Lamb (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (12)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (7)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Heaton House loves having visitors and operates an open visiting policy. Lunch can be provided with 1 days notice. FOLLOWING all current Government Guidelines for Covid Pandemic

Parking

  • There is free parking available on the surrounding streets.

Heaton House Reviews (34)

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9.7

Heaton House has a Review Score of 9.7 (9.658) out of 10, based on 13 reviews in the last 2 years. Over all time Heaton House has 34 reviews.

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Review from A O (Son of Resident) published on 19 May 2023 Submitted via Website
Overall Experience
The care team at Heaton House are very caring, patient and welcoming to residents and visitors alike. They approach tasks positively with a smile and treat people with dignity and respect, whether speaking with them or assisting with day-to-day tasks.
A regular programme of activities is a key part of Heaton House's success. The home's connection with a local nursery school is a very special one. It allows residents and the young children to strike up a rapport together, sharing in sessions centred on pastimes such as art and music. This regular connection is eagerly anticipated by residents and nursery children alike.
Other activities include crafts, poetry, indoor skittles and regular exercises. Care staff work hard to encourage residents to engage in group sessions as much as possible, helping people to stay active and have a positive focus.

Heaton House staff are clearly well trained and experienced in the health, hygiene and dietary needs of the people in their care.

Reply from Sally Neil-Smith, Owner RMA at Heaton House

Thank you for your response, our carers always strive to obtain the highest standards of outstanding care and support at all times, whilst encouraging the people who use our service to achieve their maximum potential and lead a full-filling life.

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Review from Sue B (Daughter of Resident) published on 6 July 2021 Submitted via Postal Card
Overall Experience

The love and care my mum receives from the staff at Heaton House is second to none. A real home from home. During the lockdown, they have endeavoured to keep us informed and continue life as normal as possible, vital for dementia residents. We would certainly recommend it to anyone looking for a home for their loved ones.

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Review from Peter S (Son of Resident) published on 15 June 2021 Submitted via Postal Card
Overall Experience

My mother has been a resident of Heaton House for over six years. She has fairly advanced dementia and understands with difficulty without the wonderful care and attention she needs and receives from everyone at Heaton House she would not have any quality of life. She is looked after in such a way that gives me great comfort whenever I visit her, which is on a weekly basis.

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Review from P W (Niece of Resident) published on 19 January 2021 Submitted via Postal Card
Overall Experience

An extremely comfortable and welcoming home. My aunt is beautifully cared for. The staff are kind and affectionate towards her and she seems (and says she is) very happy. Her family are kept in touch with any changes in her health and we are updated frequently with any news regarding my aunt or the home.

Reply from Sally Neil-Smith, Owner RMA at Heaton House

Thank you very much for your positive review - we are very pleased we are meeting your expectations.

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Review from C W (Niece of Resident) published on 8 January 2021 Submitted via Postal Card
Overall Experience

My aunt has been a resident at Heaton House for 5 years now. Right from the start, she felt happy and secure here. She is very well cared for and we are always made welcome when we visit. She enjoys the activities very much. I am very glad that we chose Heaton House.

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Review from Diana T (Friend of Resident) published on 14 February 2019 Submitted via Postal Card
Overall Experience

Entering this home is of excellence! Colourful, clean, sweet smelling, welcoming and kindly. Smiles from staff of all levels. As one of a singing group, on our third visit, every time we come it is the same quality standard. I arrange our 'bookings' and am always welcomed on the phone, clear questions and information each time. Thank you for making it so easy to work with you. My long term friend is resident and looks lovely, beautifully cared for/presented. It is a joy to visit her. I am so happy that she is in such a good home, atmosphere and surroundings.

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Review from Jomie G (Daughter of Resident) published on 14 February 2019 Submitted via Postal Card
Overall Experience

I am so grateful to all the staff at Heaton House for providing such kind and gentle care for my mother. Thank you.

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Review from S P (Daughter of Resident) published on 12 February 2019 Submitted via Postal Card
Overall Experience

Our mother has been at Heaton House for six months. Such a relief to find this small, friendly, caring, clean home. With the emphasis on 'home'. There is a family atmosphere. Welcoming staff, have good training and are supportive of each other, the residents and family members. There are regular activities including some with children from a local nursery. Nourishing meals are cooked on site and there is often a lovely smell of freshly baked cakes. Our mother is happy, stimulated, settled and safe. She is treated with dignity as staff meet her needs. I give thanks for their dedication and would recommend Heaton House. p.s., We all enjoy being able to use the well-stocked beach hut.

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Review from Angela H (Cousin of Resident) published on 29 January 2019 Submitted via Postal Card
Overall Experience
My cousin has been in care for approximately 4 years, the last 15 months at Heaton House. She was previously at another home also ran by the same proprietor but moved here as her dementia deteriorated. She settled very quickly and has received excellent care at Heaton House throughout her stay. The staff are very friendly, always a warm welcome, offer lovely homemade cakes with tea or coffee. The home is clean and tidy. The patients are encouraged to do a variety of activities if they are able to participate.

I have no hesitation in recommending this care home.

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Review from Gordon W (Son of Resident) published on 6 December 2017 Submitted via Website
Overall Experience

Heaton House is a fantastic care home. Mum has been a resident since Sept 2016. The manageress and the team do a brilliant job at keeping a friendly, warm and inviting atmosphere. It has a great location with the Beach and Seafront a short walk away, and a busy parade of shops just around the corner to pop into. It is very well presented and feels more like a nice hotel inside. Highly recommended.

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Review from Thomas S (Husband of Resident) published on 21 November 2017 Submitted via Postal Card
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Cannot fault any part of Heaton House.

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Review from Daphne S (Resident / Service User) published on 7 November 2017 Submitted via Postal Card
Overall Experience

I really like it here, it feels like a safe environment. I like how loving the home is, I get on well with the staff. I enjoy the meal times and feel well fed, I feel like this is a better place for me. I am able to enjoy my independence. I like my bedroom, it's very spacious and I enjoy the entertainment and the company of the staff.

Reply from Sue Lamb, Registered Manager at Heaton House

We are very pleased that Daphne feels safe and enjoys staying in her new home. We always promote independence and it is great that Daphne feels that she has retained her independence.

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Review from J H (Son of Resident) published on 7 November 2017 Submitted via Postal Card
Overall Experience
Well run and organised, with friendly and attentive staff who try hard to make life as enjoyable as possible for the residents.

The garden is lovely and my only criticism would be that the staff do not encourage the residents to go out to enjoy the fresh air and sunshine in the garden.

Reply from Sue Lamb, Registered Manager at Heaton House

Residents are encouraged to use the garden when weather permits. We have a wide range of garden furniture and outdoor activities for our residents to enjoy. We have a raised flower bed for our avid gardeners to cultivate and enjoy - our local children's nursery visit the home during different...  

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Review from Mrs K (Friend of Resident) published on 14 January 2016 Submitted via Website
Overall Experience

Heaton House is a lovely place that feels like a proper home the minute you walk in. There is always something going on and every time I have visited I receive a warm welcome, a lovely cup of tea and music and laughter can be heard. I've not had a meal there but the smells from the kitchen are divine too. The staff seem a close-knit team and the owner is always available to answer any questions.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Heaton House.

Upcoming Events

There are no upcoming events for Heaton House.

Awards / Recognitions (1)

  • 28 Feb 2019Recipient: Heaton House

Accreditations

There are no accreditations posted yet for Heaton House.

Meet the Team (2)

Sally Neil-Smith
Sally Neil-SmithJob Title:Owner / Registered ManagerJoined: 1974
I have over 40 years experience providing award winning Residential Care for people over the age of 60 years. In my career I have owned up to 4 care homes in Worthing - but now own just the one - Heaton House.

Heaton House is OUTSTANDING with CQC our inspection authority. I am extremely proud of staff and low staff turnover rates and have had many staff working with me for over 10 years. I set great importance on the personal interests and choices of the residents and their relatives. We never forget this is their Home first.

I enjoy regularly networking in and around Worthing and am always looking for more contacts to keep Heaton House at the forefront of peoples minds when care is needed for a loved one or advice for planning future care.

Sue Lamb
Sue LambJob Title:Registered ManagerJoined: 1991

Sue is a highly respected care professional with over 30 years' experience in the industry. She continually works to introduce the latest innovations, thinking and training to her care team and her knowledge is second to none.

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