Hollymead House has established itself as a leading private provider of residential care to people living in the local area.
Hollymead has a team of well-trained staff, and many of the staff have worked at the home for several years.
The home underwent a refurbishment in 2015, resulting in the home's attractive and luxurious surroundings.
Each day, residents at Hollymead are provided with a quality experience, from the delicious homemade meals to the home's comprehensive entertainment and activity program.
The home enjoys a village location where the local amenities and the seafront with popular promenade are all within walking distance.
Owner: M J Martin
Person in charge: Malgorzata Kazanowska (Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users
Registered Care Categories*: Old Age • Sensory Impairment
Specialist Care Categories: Orthopaedic • Parkinson's Disease
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Polish
Single Rooms: 33
Shared Rooms: 1
Rooms with ensuite WC: 29
Weekly Charges Guide: Personal Care Single up to £695 (These prices are only a guideline, please contact Hollymead House to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Hollymead House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Hollymead House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Hollymead House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.7 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.618 for Hollymead House is calculated as follows: ( (96 Excellents x 5) + (41 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 144 Ratings = 4.618
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.714 Points relating to the number of positive Reviews for Hollymead House is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 5 Reviews ÷ 7 Target = 0.714
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hollymead House has a Review Score of 9.3 (9.332) from 12 Reviews
Review submitted from a Postal Card by Rita G (Daughter of Resident) on Wednesday 16 May 2018. Relates to April 2018.
My mother has been at 'Hollymead' for just over 3 months. The care she has received from all those working there has been, and continues to be, excellent. Staff are positive, helpful, uplifting and always full of fun. Managers react promptly to health issues. The quality of food is excellent too. Staff are always most welcoming and I am frequently offered tea/cake etc. All the other residents appear to be very happy and content with life there.
How likely would you be to recommend Hollymead House? Extremely Likely
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Review submitted from a Postal Card by Graham E (Son of Resident) on Wednesday 25 April 2018. Relates to April 2018.
Excellent standards of care.
How likely would you be to recommend Hollymead House? Likely
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Review submitted from a Postal Card by C R (Daughter of Resident) on Tuesday 27 March 2018. Relates to January 2018.
My mother was a resident at Hollymead from April 2017 until her death in January 2018. She was in the most caring, special environment. The staff are lovely and nothing is too much trouble. The celebrations of special occasions ie Christmas are done with panache. I would recommend Hollymead to anyone. I can't thank them enough.
How likely would you be to recommend Hollymead House? Extremely Likely
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Review submitted from a Postal Card by C D (IMCA (Independent Mental Capacity Advocate)) on Monday 21 August 2017. Relates to August 2017.
I am an advocate for a resident at Hollymead House who has dementia. Although she understands a certain amount she can not voice her views verbally but has the ability to show if she is upset by something. I visited the home everyday sometimes more than once at different times of the day and evening. I can honestly say that I would not fault a single member of staff for their care, courtesy and respect for all the residents even though at times their patience must be tried! Good activities provide a lovely homely atmosphere every time you enter the home. The food is good.
How likely would you be to recommend Hollymead House? Extremely Likely
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Review submitted from a Postal Card by C L (Niece of Resident) on Thursday 10 August 2017. Relates to July 2017.
The care my Aunt received from Hollymead House was second to none.
The whole family was treated like friends right from Day One.
A very friendly, clean, bright and cheerful place to live.
Absolutely wonderful.
All staff were amazing and nothing was too much trouble.
All in all, you won't find a better home for care.
How likely would you be to recommend Hollymead House? Extremely Likely
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Review submitted from a Website Submission by Peter D (Nephew of Resident) on Monday 17 April 2017. Relates to March 2017.
During some three years residence at Hollymead House my Aunt enjoyed first-class care in a welcoming, family-style environment. The Owner, Manager and Staff were unfailing in their professional yet friendly and patient attention to her needs and wishes. Celebrations of her 100th, 101st and 102nd birthdays were arranged at the Home's initiative, typifying the care and affection shown to residents. Thank you all.
How likely would you be to recommend Hollymead House? Extremely Likely
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Review submitted from a Website Submission by Peter S (Son-in-law of Resident) on Friday 30 September 2016. Relates to September 2016.
My mother-in-law has been very comfortable here for nearly two years. She seems well-cared for & has opportunities for various activities. We find the staff friendly and helpful. Overall, it is a great relief to know that she is in safe hands.
How likely would you be to recommend Hollymead House? Extremely Likely
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Review submitted from a Website Submission by Jennifer D (Niece of Resident) on Sunday 25 September 2016. Relates to September 2016.
My 102-year-old aunt is being well cared for. The staff are so caring towards her with lots of TLC. I have just returned from a birthday lunch put on for her by the staff with all the residents included and family made welcome.
How likely would you be to recommend Hollymead House? Extremely Likely
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Review submitted from a Website Submission by Jane D (Daughter of Resident) on Friday 23 September 2016. Relates to September 2016.
Friendly home providing excellent care and home cooking, as well as activities for residents. Staff are always very helpful and efficient. Residents are allowed to maintain their individual independence, within the bounds of safety. Highly recommended.
How likely would you be to recommend Hollymead House? Extremely Likely
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Review submitted from a Website Submission by Wendie B (Daughter of Resident) on Friday 23 September 2016. Relates to September 2016.
My Mother has been a resident for 4 years. She has received excellent care from all of the staff. The staff are always very friendly and polite as well as being very caring.
Everyone has been very supportive to Mum and to us, her family.
How likely would you be to recommend Hollymead House? Extremely Likely
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Review submitted from a Website Submission by Suzanne N (Daughter of Resident) on Thursday 22 September 2016. Relates to September 2016.
My mother is very happy at Hollymead House and I feel confident that the care she is given is professional. She enjoys daytime activities especially the lady who helps them with crafts and needlework. Since she has lived at Hollymead House, I have moved away but I feel happy with the way she is looked after and she is always well and happy when I visit. She enjoys most of the food - occasionally she hasn't but there is generally a reason for this - new cook, cooker problem etc.
Her health is carefully monitored and relatives are quickly contacted if there are any problems. I have had one such call and the staff dealt with the problem in a professional but caring manner. I have found all the staff to be friendly, helpful and very thoughtful towards my mother.
I am very pleased with the treatment she receives and I'm confident that as the years go on, she will receive more help if it is required.
How likely would you be to recommend Hollymead House? Extremely Likely
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Review submitted from a Website Submission by Brian K (Friend of Resident) on Thursday 22 September 2016. Relates to September 2016.
The staff without exception are friendly, polite and always welcoming whatever time of the day you visit. My friend has been in Hollymead House for about 10 weeks and is always well groomed, neat and tidy. The food he tells me is superb, always piping hot when it should be and nice and cool when the food is salads etc. My friend speaks very highly of the treatment and staff and wishes that he had gone there earlier instead of struggling at home.
The room is very spacious, light and airy with never a hint of smell which is so common in some homes.
The room is spotless and well maintained.
There is various forms of entertainment that can be enjoyed.
How likely would you be to recommend Hollymead House? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Hollymead House