Nyton House

Nyton Road, Westergate, Chichester PO20 3UL
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9.9 50 Reviews
  • Nyton House, Chichester
Established in 1977, Nyton House, situated just outside of Chichester, offers a beautiful living space in an idyllic rural location. Boasting 3.5 acres of private gardens and a Queen-Anne-listed building, residents benefit from an exceptionally unique care environment.

A family run home, the team are kind and compassionate, with the experience and qualifications to provide high quality person-centred care that prioritises dignity and respect at all times.

Registered for up to forty-four residents over three units, the Queen Anna main building provides elegant accommodation over three floors with period décor and furniture. Most rooms are en-suite with garden views. Five double rooms offer elegant accommodation for couples.

The new Gables wing is situated in the walled kitchen garden. A purpose-built, architecturally designed unit using the latest design theory and interior design to create an environment designed for people living with dementia. Ten en-suite rooms with infinity walkways and internal garden spaces.

The Coach House delivers a 'Home-Like' setting for nine residents with mild to moderate dementia. A wonderfully communal setting provides a safe and engaging environment. 9 en suite rooms with interior design by HomeSmiths.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £2000
  • Self-Funded Residential Dementia Care: £1700 – £2000
  • RESPITE Self-Funded Residential Care: £1600 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £2000

Our single room rates start from £1600 per week(inclusive of all Care, weekly Hairdressing, Manicures and podiatry with no hidden admission charges). We can also offer shared occupancy in our larger suites for couples and companions.

These prices are only a guideline, please contact Nyton House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Nyton House Ltd

Person in charge

  • Felicity Hillary-Warnett (Registered Manager, Nominated Individual)

Local Authority / Social Services

Admission Criteria

  • Pre-admission assessment required unless emergency
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (7)
  • Single Rooms with Ensuite Wet Room (11)
  • Couples/Companion Rooms with Ensuite Wet Room (7)

Visiting

  • Visitors are free to visit anytime during the day, but if wish to see the manager a phone call would be beneficial to arrange a meeting

Parking

  • The home has parking at the front and overflow parking at the back of the home

Nyton House Reviews (50)

9.9

Nyton House has a Review Score of 9.9 (9.894) out of 10, based on 12 reviews in the last 2 years.
Over all time Nyton House has 50 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Nyton House
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Total of 50, showing 21-40
Review from Lis H (Daughter of Resident) published on 22 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our father moved into Nyton House care home in March 2020 and into their dementia unit in January 2021. In May we were told to find a new setting for him due to his dementia-related anger. He is now in different residential care which is centred around the effective management of his illness. This was
a traumatic change for him and extremely difficult for us. We thank the care staff at Nyton who worked tirelessly helping Dad. We also suggest that the management label their dementia unit as a centre for mild to moderate dementia and that their communication skills are improved: angry emails in response to our father’s actions were unhelpful and the failure to take on information regarding his care and condition was disappointing. We were put under increasing pressure to remove him during our frantic search for different care. We are now pleased and relieved with the support he has and again thank all the carers at Nyton for their help and concerns for his future. We wish them well.
Reply from Felicity Hillary-Warnett, Registered Manager at Nyton House

Thank you for this honest feedback.
Using the label ‘Mild to Moderate Dementia’ is a helpful piece of feedback, and we will add this to our website and marketing material. Equally, your experience in dealing with management has been taken on board and will help us improve future interactions.


Nyton House aims to support Dementia Care in a ‘home-style’ environment that encourages independence for people living with Dementia. However, we must safeguard other residents and staff from challenging behaviour and where this reflects a long-term change we must recommend a transfer to a Dementia Nursing Home. We understand this is a stressful transition for both the Resident and their family. In this instance, a long search for alternative accommodation and the backdrop of the pandemic placed a strain on communication between us. I'm sorry that this has lead to a low management score based on your personal experience.


Yours sincerely

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Review from Roz W (Daughter of Resident) published on 19 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my father at Nyton House was outstanding. It was a challenging time for my father and they managed his situation very well, affording him as much dignity as possible and always with great kindness. Their approach to care is original and truly exceptional, the food is delicious, their
personal belongings looked after with respect, it really is about as close to being at home as you could hope for. A delightful atmosphere where every single person who works there greets you with a smile and takes an interest. If you are lucky enough to find a space at Nyton when you need it, don't hesitate. It may be expensive but it is money very well spent.
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Review from Julia L (Husband of Resident) published on 16 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The owner and staff could not have been kinder or more helpful to me and my husband, particularly at the height of the pandemic. He had a lovely room opening onto the garden which he enjoyed once he became mobile. The chef was very obliging in sourcing food he requested and all the staff could not have
been more kind, attentive and diligent, particularly in regard to his medicines and needs. The owner of Nyton House was very accessible, experienced and knowledgeable about her patients and always pro-actively looking after everyone in her care. There was always a welcome for visitors during a very difficult time for care homes and I was always very reassured of my husband's care in a lovely home setting with beautiful gardens and grounds.
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Review from Bernardine B (Daughter of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Nyton House since March 2020 She has come alive with all the interests that are provided at Nyton. The staff for her 92nd birthday made her feel so special. A wonderful memorable day for her when staff went the extra mile especially during these Covid times. We feel she is in
such a special place to enjoy later life and keep laughing! My mother's best interests are always at the heart of everything they do there for her.
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Review from Felicity F (Daughter of Resident) published on 25 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank the manager and her team enough for attentive, individual and professional service that Nyton House has provided for my 90 year old mother. Since her transfer to Nyton House her physical and mental well-being has improved beyond our wildest dreams, we are so happy and relieved to know
that she is now in such a caring and loving home.
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Review from Michael C (Son of Resident) published on 2 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been impressed by the quality of care from day one of Mum and Dad's stay at Nyton House.
Despite their challenging mental and physical health issues, the staff have been very supportive and helpful to the family as we travel this dementia journey together.
Would not wish them to be anywhere
else.
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Review from Rod H (Son of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A delightful, family-run care home in a superb, rural setting with extensive grounds. Having experienced problems with previous homes, I am really pleased that my mother is now settled at Nyton House. Unlike many care home groups that are run as remote corporate operations, the management and staff
at Nyton House actually care about their residents and the very personal service they so successfully provide. The managers are easily contactable and provide regular updates. I am extremely impressed and would recommend Nyton House without hesitation.
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Review from Clive M (Son of Resident) published on 1 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care provided by the carers is absolutely outstanding. They go out of their way to go the extra mile in all cases. The standard of cleanliness is exemplary and the whole atmosphere is a very happy one.
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Review from Julia T (Daughter-in-law of Resident) published on 23 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law joined the Nyton House family in January 2019 with a diagnosis of advanced Alzheimer's. He settled in very quickly which was largely due to the very personalised care that he received. We were all made to feel very welcome and the whole team went out of their way to make sure that he
felt happy and safe. The staff are particularly warm and wonderful and everyone (carers, cooks, cleaners, groundsmen, visitors) have gone out of their way to take a great interest in my father-in-law.
Special trips and activities have been organised with his interests in mind rather than just insisting that he joins in with established activities. The setting is delightful with beautiful gardens to wander around and big, bright, airy bedrooms that we have been able to personalise.
My father-in-law has always been treated with great dignity and respect but also with a huge amount of love. I have absolutely no reservations in recommending Nyton House.
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Review from Margaret T (Sister of Resident) published on 18 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was cared for with compassion and dignity at Nyton. I can’t thank the staff enough for supporting my sister and the family as her condition deteriorated and in caring for her through her final days.
Nyton is a beautiful home with wonderful staff.
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Review from Edward W (Grandson of Resident) published on 15 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandparents spent 3 months at Nyton for Respite Care.
The assisted living apartment was ideal, giving them the support they needed while retaining some independence. Food and staff were excellent and the general feel of Nyton House was caring and sociable.
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Review from Alex A (Regular Volunteer) published on 2 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been visiting Nyton for the past 10 years as a volunteer and cannot speak highly enough of the level of care provided to the residents and high standards that the home upholds.
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Review from Gloria J (Cousin of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin and husband lived in a flat in Cobham Surrey and it came to the time when we could see they both needed a care home. As my family all live in West Sussex, (they all love my cousins) agreed it would be good to get them a place close to them. My daughter in law and I visited 6 care homes, the
first 5 were just not suitable but the last one was Nyton House. As soon as we walked in we knew this was the right place.
We were not wrong. I would recommend Nyton House to any family looking for a place for their relation. The staff are so lovely and have all the patients in the world. Nyton House is clean and smells nice.


Thank you all the staff at Nyton House.

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Review from Graham C (Son of Resident) published on 30 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Nyton House in August 2013 (with my late father) and I have to say I have been delighted with the help and support she has been given at all times.
The staff are excellent and very attentive to her needs (she needs constant reassurance).
The food is excellent and there is a choice
at all meal times.
On special occasions the kitchen staff produce celebratory cakes and for Mum's 90th birthday they laid out a very impressive buffet for residents and approx. 15 family visitors.
Mum enjoys trips out in the Nyton transport.
Knowing Mum is well cared for and safe is very reassuring.
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Review from Penelope H (Friend of Resident) published on 30 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nyton House is the most wonderful caring home I have been fortunate enough to encounter. As a nurse I knew what I was looking for and Nyton has exceeded all our desires. It is friendly, loving, clean, innovative, active and has incredibly caring staff. I would give it the very top of top marks.
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Review from Pauline C (Friend of Resident) published on 30 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent in all areas of care and a delightful community in a lovely building.
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Review from Trisha H (Daughter of Resident) published on 30 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely, caring environment. The staff will bend over backwards to help. One of the major benefits of being a smaller home is their ability to tailor activities, trips, food and nutritional needs and all aspects of each residents' care to the individuals.
Always very welcoming and accommodating,
the home is a busy hub of love and laughter.
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Review from J M (Friend of Resident) published on 30 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nylon House Staff are dedicated and friendly, doing their very best to make everyone feel cared for, including visitors. The garden is beautiful, the setting tranquil, and the food is freshly prepared and very good.
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Review from Charlotte D (Sister-in-law of Resident) published on 30 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve visited Nyton Home on a number of occasions to help during special events. What stands out is the family atmosphere and a real feeling that this is a home from home for the residence and a genuine commitment to care by the staff. Having visited several other residential care homes this year I would
not hesitate in recommending Nyton to others.
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Review from G A (Daughter of Resident) published on 30 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a parent who has been in Nyton now for about four years. She is extremely happy and would not even consider moving anywhere else for any reason. The staff are exceptional with their care in all aspects of what my mother requires. Whenever visiting I am always made to feel welcome and treat
it as her home. I am able to have the luxury of not having to worry about her as I know that she is safe, cared for and happy......and very well fed with a wide range of menu choices each day.
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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Nyton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.894 for Nyton House is calculated as follows: ( (128 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.894
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Nyton House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (5)

Felicity

Felicity Hillary-Warnett

Job Title: Registered Manager, Nominated Individual and Director of Nyton House Joined: 2003

Felicity trained as a Registered General Nurse at St. Richards Hospital before running care homes. She has a vast experience in End Of Life Care having completed a Diploma in Education (Cert Ed), End of Life Care as well as NVQ Internal Assessor and Internal Verifier and more recently has completed the Six Steps to End of Life Care at St. Wilfrid's Hospice.

Harvey

Harvey Hillary

Job Title: Director and Nominated Individual Joined: 2016

Nyton House Limited is a brother-and-sister partnership. Harvey brings a background in high-performance coaching, which is reflected in a commitment to continuous improvement at the Home. Harvey oversees the operational and financial side of the business and is also the Nominated Individual.

Sarah

Sarah Burt

Job Title: Deputy Manager Joined: 2023

Sarah joined Nyton in 2023 and recently completed her NVQ5 in Adult Social Care Management. She has such compassion for our residents and enthusiasm for our service. As Deputy, Sarah is part of the Senior leadership team and oversees the Coach House Unit.

Kay

Kay Vevers

Job Title: Head of Interaction and Engagement Joined: 2022

Kay has transformed our activities, events and interactions at Nyton since joining the team in 2022. Kay is NAPA training with over 20 years of experience as an activity co-ordinator. Kays' vision is based around providing continual opportunities for interaction and engagement, and to enrich our residents' lives. Nyton supports Kay to think differently, without financial barriers, about what we can offer.

Hannah

Hannah Warnett

Job Title: Unit Lead - Medication Champion Joined: 2019

Hannah is another family member who is passionate about Care and our service. Working predominantly in the main building, Hannah tirelessly ensures we provide personal-centred care to the highest standards. She has recently taken on the role of Medication Champion for Nyton and oversees our re-ordering, training and medication compliance. Away from work, Hannah loves spending time with her horses and is a talented 3-day Event rider.

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