Nyton House

Nyton Road, Westergate, Chichester PO20 3UL
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9.9 60 Reviews
  • Nyton House, Chichester
Established in 1977, Nyton House, situated just outside of Chichester, offers a beautiful living space in an idyllic rural location. Boasting 3.5 acres of private gardens and a Queen-Anne-listed building, residents benefit from an exceptionally unique care environment.

A family run home, the team are kind and compassionate, with the experience and qualifications to provide high quality person-centred care that prioritises dignity and respect at all times.

Registered for up to forty-four residents over three units, the Queen Anna main building provides elegant accommodation over three floors with period décor and furniture. Most rooms are en-suite with garden views. Five double rooms offer elegant accommodation for couples.

The new Gables wing is situated in the walled kitchen garden. A purpose-built, architecturally designed unit using the latest design theory and interior design to create an environment designed for people living with dementia. Ten en-suite rooms with infinity walkways and internal garden spaces.

The Coach House delivers a 'Home-Like' setting for nine residents with mild to moderate dementia. A wonderfully communal setting provides a safe and engaging environment. 9 en suite rooms with interior design by HomeSmiths.
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Care Provided by Nyton House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £2000
  • Self-Funded Residential Dementia Care: £1700 – £2000
  • RESPITE Self-Funded Residential Care: £1600 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £2000

Our single room rates start from £1600 per week(inclusive of all Care, weekly Hairdressing, Manicures and podiatry with no hidden admission charges). We can also offer shared occupancy in our larger suites for couples and companions.

These prices are only a guideline, please contact Nyton House to find out the exact price for your requirements.

Contact Nyton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Nyton House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Nyton House Ltd
  • Privately Owned

Person in Charge

  • Felicity Hillary-Warnett (Registered Manager, Nominated Individual)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (7)
  • Single Rooms with Ensuite Wet Room (11)
  • Couples/Companion Rooms with Ensuite Wet Room (7)

Visiting

  • Visitors are free to visit anytime during the day, but if wish to see the manager a phone call would be beneficial to arrange a meeting

Parking

  • The home has parking at the front and overflow parking at the back of the home

Nyton House Reviews (60)

9.9

Nyton House has a Review Score of 9.9 (9.933) out of 10, based on 20 reviews in the last 2 years.
Over all time Nyton House has 60 reviews.

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Review from Richard B (Son of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum (89) spent eight weeks at Nyton recently on a convalescence basis. The staff, care, facilities and gardens were excellent. The activity programme was spot-on, and the food was great! Dad was able to visit anytime and was welcome to join in at mealtimes and take Mum out when possible, which made
being separated a little easier. Mum made a good recovery and is now back home. We'd like to thank all at Nyton House for their help during a difficult period.
Reply from Harvey Hillary, Business Manager and Director at Nyton HouseThank you for your review of Nyton. I'm so pleased that we were able to support her convalescence and safe transition back home.
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Review from S J (Regular Volunteer) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have only recently started volunteering at Nyton House with my dog as a visiting therapy dog. I am happy to give my time freely to this lovely place. I see the people in the home treated with dignity and respect. Everyone is known well and cared for appropriately. There seems to be a full calendar
of activities and visits outside of the home put on to stimulate and entertain the residents. In October I attended an extra session for a dog show, put on by the activities co-ordinator. It was such fun for the residents and dogs alike. I would have no hesitation having a close relative live here.
Reply from Harvey Hillary, Business Manager and Director at Nyton HouseThank you for your kind words and for offering your time to support our residents. Having a community of volunteers who visit Nyton makes such a difference to our residents, especially the K9 visitors.
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Review from Alison K (Daughter of Resident) published on 18 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother arrived at Nyton House her husband of 62 years, with whom she had a very happy marriage, had just died. She was unable to care for herself at home and had been diagnosed with Alzheimer's and Dementia. She was depressed and struggling and moving to a home was a difficult adjustment. The
staff were patient with her and six months later she is very happy there! Her room is big, with big windows, the gardens are beautiful and as my mother is independent and likes to be involved, the staff include her in things like going to the library to pick out books. It is expensive, but I do not hesitate to recommend Nyton House as a good, safe, nurturing place for my 91-year-old mother to be. Knowing they are able to care for her kindly and with patience, communicating with her respectfully makes it all worth it. It is a very hard thing to see a beloved parent unable to care for themselves due to Alzheimer's. The people at Nyton really know what they are doing. Highly recommended.
Reply from Harvey Hillary, Business Manager and Director at Nyton HouseDear Alison,
Thank you for taking the time to review our Home. Our purpose at Nyton is to Fulfil the 'Mum Test' and it's wonderful to hear your experience of our service.
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Review from Carol W (Daughter of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nyton House is an exceptional home as it provides loving care for all its residents. The staff give bespoke care ensuring that every need is met, taking time to ascertain what might make a resident more comfortable, this includes keeping minds active, so singing and activities are a priority in the
home. A full program of activities are run, which often include family and friends, which are outstanding! I can honestly say if I need a care home in my future, Nyton House would be my number one choice, we couldn't ask for more for our Mum!
Reply from Harvey Hillary, Business Manager and Director at Nyton HouseDear Carol, thank you for taking the time to review our service. We are proud of the care and engagement we provide, and it's lovely to hear that friends and family appreciate this.
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Review from Malcolm N (Son of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful time at the V.E. day party. Wonderful singer retelling the hits of wartime, the fifties and later. Lovely lunch and engaging conversation with residents and other visitors. Thank you!
Reply from Harvey Hillary, Business Manager and Director at Nyton HouseThank you so much for taking the time to review Nyton House, Malcolm. The VE Day celebration filled me with great pride as our residents and their families enjoyed a special day. It was wonderful to see our carers dressed in vintage outfits and there was a real sense of family. This exemplifies everything we try to do at Nyton to make our care home different. It's great to have that recognised.
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Review from Michael S (Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nyton House is a very comfortable and pleasant old country house set in very pleasant grounds. The food is excellent and cooked in home, served to meet the patient's wishes.
A very good programme of interesting entertainment and outside visits is provided.
I have no hesitation in highly recommending
this care home.
Reply from Harvey Hillary, Business Manager and Director at Nyton HouseThank you for your kind review Michael. I'm pleased to you appreciated our entertainment and off-site visits as we have been working hard to improve this part of our service.
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Review from D L (Husband of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nyton House care staff have looked after and cared for my wife for the past eighteen months. I couldn't ask for a more caring and loving group of carers. They do go above and beyond any required and needed respect and dignity for their residents. I am able to visit anytime I want to and always receive
an up-to-minute report on her condition and well-being and receive regular updates either by email or phone. She is coming to the end of her life but their concern for comfort and care is the best there is and can be.
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Review from Jenny T (Great-Niece of Resident) published on 22 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
During my recent visit I encountered several of the staff at Nyton House, they were all very welcoming and informative during my visit. I was offered a hot drink and had an update on my aunt's current care plan. Contact details were checked to ensure things haven't changed. My great-aunt was spoken
to with respect and I could see how nurturing and attentive the staff were to her needs. My great-aunt speaks very highly of her experience at Nyton House and I feel at ease knowing she has such wonderful people caring for her.
Reply from Harvey Hillary, Business Manager and Director at Nyton HouseThank you for your kind words. Respect and dignity are core values at Nyton and it's really pleasing to hear these are visible to friends and family.
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Review from S B (Wife of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most lovely care home. Very good carers. Food is beautiful and colourful. Couldn't fault it.
Reply from Harvey Hillary, Business Manager and Director at Nyton HouseThank you so much for this kind review. We understand that compassionate carers and excellent food are two of the most important areas for our residents' happiness. We continually strive to attract the best care staff and review and improve our menu.
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Review from Cathy F (Daughter of Resident) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Nyton House Residential Care Home in early March 2022. She took a few weeks to settle in. All the staff were very helpful and understanding in getting her settled. I visit her every week and she is very happy. She said Monday that all the staff are so kind and it feels like one
big family. They all really do care, it truly is a care home!
Reply from Felicity Hillary-Warnett, Registered Manager and Director at Nyton HouseThank you for taking the time to write this review. It really helps us see the areas where we are performing well and where we can improve to provide our residents with the very best care.
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Review from Lis H (Daughter of Resident) published on 22 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our father moved into Nyton House care home in March 2020 and into their dementia unit in January 2021. In May we were told to find a new setting for him due to his dementia-related anger. He is now in different residential care which is centred around the effective management of his illness. This was
a traumatic change for him and extremely difficult for us. We thank the care staff at Nyton who worked tirelessly helping Dad. We also suggest that the management label their dementia unit as a centre for mild to moderate dementia and that their communication skills are improved: angry emails in response to our father’s actions were unhelpful and the failure to take on information regarding his care and condition was disappointing. We were put under increasing pressure to remove him during our frantic search for different care. We are now pleased and relieved with the support he has and again thank all the carers at Nyton for their help and concerns for his future. We wish them well.
Reply from Felicity Hillary-Warnett, Registered Manager at Nyton HouseThank you for this honest feedback.
Using the label ‘Mild to Moderate Dementia’ is a helpful piece of feedback, and we will add this to our website and marketing material. Equally, your experience in dealing with management has been taken on board and will help us improve future interactions.

Nyton House aims to support Dementia Care in a ‘home-style’ environment that encourages independence for people living with Dementia. However, we must safeguard other residents and staff from challenging behaviour and where this reflects a long-term change we must recommend a transfer to a Dementia Nursing Home. We understand this is a stressful transition for both the Resident and their family. In this instance, a long search for alternative accommodation and the backdrop of the pandemic placed a strain on communication between us. I'm sorry that this has lead to a low management score based on your personal experience.

Yours sincerely
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Review from Roz W (Daughter of Resident) published on 19 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my father at Nyton House was outstanding. It was a challenging time for my father and they managed his situation very well, affording him as much dignity as possible and always with great kindness. Their approach to care is original and truly exceptional, the food is delicious, their
personal belongings looked after with respect, it really is about as close to being at home as you could hope for. A delightful atmosphere where every single person who works there greets you with a smile and takes an interest. If you are lucky enough to find a space at Nyton when you need it, don't hesitate. It may be expensive but it is money very well spent.
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Review from Julia L (Husband of Resident) published on 16 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The owner and staff could not have been kinder or more helpful to me and my husband, particularly at the height of the pandemic. He had a lovely room opening onto the garden which he enjoyed once he became mobile. The chef was very obliging in sourcing food he requested and all the staff could not have
been more kind, attentive and diligent, particularly in regard to his medicines and needs. The owner of Nyton House was very accessible, experienced and knowledgeable about her patients and always pro-actively looking after everyone in her care. There was always a welcome for visitors during a very difficult time for care homes and I was always very reassured of my husband's care in a lovely home setting with beautiful gardens and grounds.
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Review from Bernardine B (Daughter of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Nyton House since March 2020 She has come alive with all the interests that are provided at Nyton. The staff for her 92nd birthday made her feel so special. A wonderful memorable day for her when staff went the extra mile especially during these Covid times. We feel she is in
such a special place to enjoy later life and keep laughing! My mother's best interests are always at the heart of everything they do there for her.
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Review from Felicity F (Daughter of Resident) published on 25 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank the manager and her team enough for attentive, individual and professional service that Nyton House has provided for my 90 year old mother. Since her transfer to Nyton House her physical and mental well-being has improved beyond our wildest dreams, we are so happy and relieved to know
that she is now in such a caring and loving home.
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Review from Michael C (Son of Resident) published on 2 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been impressed by the quality of care from day one of Mum and Dad's stay at Nyton House.
Despite their challenging mental and physical health issues, the staff have been very supportive and helpful to the family as we travel this dementia journey together.
Would not wish them to be anywhere
else.
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Review from Rod H (Son of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A delightful, family-run care home in a superb, rural setting with extensive grounds. Having experienced problems with previous homes, I am really pleased that my mother is now settled at Nyton House. Unlike many care home groups that are run as remote corporate operations, the management and staff
at Nyton House actually care about their residents and the very personal service they so successfully provide. The managers are easily contactable and provide regular updates. I am extremely impressed and would recommend Nyton House without hesitation.
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Review from Clive M (Son of Resident) published on 1 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care provided by the carers is absolutely outstanding. They go out of their way to go the extra mile in all cases. The standard of cleanliness is exemplary and the whole atmosphere is a very happy one.
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Review from Julia T (Daughter-in-law of Resident) published on 23 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law joined the Nyton House family in January 2019 with a diagnosis of advanced Alzheimer's. He settled in very quickly which was largely due to the very personalised care that he received. We were all made to feel very welcome and the whole team went out of their way to make sure that he
felt happy and safe. The staff are particularly warm and wonderful and everyone (carers, cooks, cleaners, groundsmen, visitors) have gone out of their way to take a great interest in my father-in-law.
Special trips and activities have been organised with his interests in mind rather than just insisting that he joins in with established activities. The setting is delightful with beautiful gardens to wander around and big, bright, airy bedrooms that we have been able to personalise.
My father-in-law has always been treated with great dignity and respect but also with a huge amount of love. I have absolutely no reservations in recommending Nyton House.
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Review from Margaret T (Sister of Resident) published on 18 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was cared for with compassion and dignity at Nyton. I can’t thank the staff enough for supporting my sister and the family as her condition deteriorated and in caring for her through her final days.
Nyton is a beautiful home with wonderful staff.
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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Nyton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.933 for Nyton House is calculated as follows: ( (223 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 238 Ratings = 4.933
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Nyton House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (5)

Felicity

Felicity Hillary-Warnett

Job Title: Registered Manager, Nominated Individual and Director of Nyton House Joined: 2003

Felicity trained as a Registered General Nurse at St. Richards Hospital before running care homes. She has a vast experience in End Of Life Care having completed a Diploma in Education (Cert Ed), End of Life Care as well as NVQ Internal Assessor and Internal Verifier and more recently has completed the Six Steps to End of Life Care at St. Wilfrid's Hospice.

Harvey

Harvey Hillary

Job Title: Director and Nominated Individual Joined: 2016

Nyton House Limited is a brother-and-sister partnership. Harvey brings a background in high-performance coaching, which is reflected in a commitment to continuous improvement at the Home. Harvey oversees the operational and financial side of the business and is also the Nominated Individual.

Sarah

Sarah Burt

Job Title: Deputy Manager Joined: 2023

Sarah joined Nyton in 2023 and recently completed her NVQ5 in Adult Social Care Management. She has such compassion for our residents and enthusiasm for our service. As Deputy, Sarah is part of the Senior leadership team and oversees the Coach House Unit.

Kay

Kay Vevers

Job Title: Head of Interaction and Engagement Joined: 2022

Kay has transformed our activities, events and interactions at Nyton since joining the team in 2022. Kay is NAPA training with over 20 years of experience as an activity co-ordinator. Kays' vision is based around providing continual opportunities for interaction and engagement, and to enrich our residents' lives. Nyton supports Kay to think differently, without financial barriers, about what we can offer.

Hannah

Hannah Warnett

Job Title: Unit Lead - Medication Champion Joined: 2019

Hannah is another family member who is passionate about Care and our service. Working predominantly in the main building, Hannah tirelessly ensures we provide personal-centred care to the highest standards. She has recently taken on the role of Medication Champion for Nyton and oversees our re-ordering, training and medication compliance. Away from work, Hannah loves spending time with her horses and is a talented 3-day Event rider.

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