Nyton House

Nyton Road, Westergate, Chichester PO20 3UL
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9.9 50 Reviews
  • Nyton House, Chichester
Established in 1977, Nyton House, situated just outside of Chichester, offers a beautiful living space in an idyllic rural location. Boasting 3.5 acres of private gardens and a Queen-Anne-listed building, residents benefit from an exceptionally unique care environment.

A family run home, the team are kind and compassionate, with the experience and qualifications to provide high quality person-centred care that prioritises dignity and respect at all times.

Registered for up to forty-four residents over three units, the Queen Anna main building provides elegant accommodation over three floors with period décor and furniture. Most rooms are en-suite with garden views. Five double rooms offer elegant accommodation for couples.

The new Gables wing is situated in the walled kitchen garden. A purpose-built, architecturally designed unit using the latest design theory and interior design to create an environment designed for people living with dementia. Ten en-suite rooms with infinity walkways and internal garden spaces.

The Coach House delivers a 'Home-Like' setting for nine residents with mild to moderate dementia. A wonderfully communal setting provides a safe and engaging environment. 9 en suite rooms with interior design by HomeSmiths.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £2000
  • Self-Funded Residential Dementia Care: £1700 – £2000
  • RESPITE Self-Funded Residential Care: £1600 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £2000

Our single room rates start from £1600 per week(inclusive of all Care, weekly Hairdressing, Manicures and podiatry with no hidden admission charges). We can also offer shared occupancy in our larger suites for couples and companions.

These prices are only a guideline, please contact Nyton House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Nyton House Ltd

Person in charge

  • Felicity Hillary-Warnett (Registered Manager, Nominated Individual)

Local Authority / Social Services

Admission Criteria

  • Pre-admission assessment required unless emergency
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (7)
  • Single Rooms with ensuite Wet Room (11)
  • Couples/Companion Rooms with ensuite Wet Room (7)

Visiting

  • Visitors are free to visit anytime during the day, but if wish to see the manager a phone call would be beneficial to arrange a meeting

Parking

  • The home has parking at the front and overflow parking at the back of the home

Nyton House Reviews (50)

Total of 50, showing 1-20
9.9

Nyton House has a Review Score of 9.9 (9.894) out of 10, based on 12 reviews in the last 2 years. Over all time Nyton House has 50 reviews.

Overall Experience

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Review from D O (Son of Resident) published on 30 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely and carding home ,Brilliant care for mum right up to the end.
When mum died in the evening, two of mums friends/carers came in on their day off to help us both spiritually and hands on.
When mum was able there were loads of activities to cater for all tastes with a different weekly schedule.
All
the staff are great, with plenty of staff on during the night.
Food really good too, smells lovely every day.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you for much for taking the time to review Nyton. We recognise what a privilege it is to care for people in their last days, and it makes us very proud to hear your feedback.

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Review from Tracey L (Daughter of Resident) published on 25 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is nothing more precious than the bond between a mother and daughter so when the time came to find somewhere extra special for mum to move too, I cannot ever begin to say how thankful our family was to find Nyton house. The level of care is first class, the staff are like family members, they
clearly really care for the residents and their wellbeing. Mum is extremely happy, any worries about her being in a 'care home' soon dissipated, she loves it! the entertainment is brilliant with regular trips out each week. Mum beams her way through her days now.
The house is beautifully decorated, and the meals are well thought out, balanced and home cooked. All of the staff work hard to maintain the standard that has clearly been established for many years.
The houses sit in lovely well maintained gardens, with plenty of space to move around.
I cannot recommend Nyton House highly enough, and want to say a huge thank you to everyone who works there, you have given us all peace of mind.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Dear Tracey, Thank you for your fantastic review of Nyton House. It's wonderful to hear such kind words about our home, and to know that the hard work that goes on behind the scenes is making a difference to our residents and their families.

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Review from Jane M (Daughter of Resident) published on 18 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nyton House is a safe, clean, friendly caring residential home. Mum feels safe, she is well fed & cared for, the staff talk to mum as much as possible. I am always given a coffee during my visit to make the visit more like home. Her clothes are washed daily, her wishes are respected and her opinions
are listened to and valued.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Dear Jane, thank you for your kind words. We appreciate you taking the time to review Nyton.

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Review from S S (Daughter of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding!
Great support from management and staff throughout for mum and the family. All the staff are very caring and work extremely hard to ensure the home is friendly and meets individual needs. The activities, for the residents, are wonderful and help them to interact socially mentally.
Small
numbers of residents in each area to help make it feel like home from home rather than they are just one of many. Thank you to all at Nyton House
Highly recommend - 5 stars.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you so much for taking the time to share your experiences of Nyton with others.

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Review from Martin T (Son of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident since 22nd November 2023. The attention to detail and the significant, one-to-one care she has received during that time has meant that my three brothers and I are confident she is in good and capable hands.
The staff are vigilant and energetic which ensures Mum has the care
she deserves and requires. The entertainment arranged is of excellent quality and the regular opportunities for Mum to be taken to church are valued highly.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you for taking the time to share your experience of Nyton House with others. Your feedback is invaluable as we strive to improve our service and recognise areas where we perform well.

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Review from E A (Niece of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention. Always ready to listen to the concerns of relatives willing to go above and beyond.

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Review from Rachel R (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I must express my enormous thanks and deep appreciation for the care my darling daddy received over the last 6 weeks and in the final days of his life at Nyton House. The staff were outstanding throughout and their genuine care and affection and deep respect for our father exceeded expectations. Not
only was our father cared for with dignity and love, but my sister, mother and I were also cared for as we prepared to say goodbye to him. We were looked after fully during the last few days when we were with him. We had a room to rest in, freshly prepared meals provided and sympathetic and sensitive support to take the time to be his family aside from caring for him. I cannot praise Nyton House and everyone who makes this place such a beautiful serene place to end one's earthly journey. Thank you so very much.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you for your kind words. We were privileged to care for your father during his time at Nyton, especially since we knew him previously through our shared passion for sailing. It's crucial for us that we provide an environment where family members feel welcome and supported and that our staff are respectful at all times. We are all sorry for your loss.

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Review from Olivia P (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known Nyton House for many years and was happy to recommend it unconditionally to my father who has now been a resident for two months. He used to spend most of the day snoozing in his chair but has now come to life again, as it were. He enjoys all the activities - music, poetry readings, talks
about local history and numerous other subjects, and when I suggested visiting him on a particular afternoon, he said, 'No, we have a really fun quiz that day!'. The food is delicious and all homemade, and the staff welcome friends and family to join them at their meals. The care is second to none. My father loves nature and just to gaze out into the beautiful well-kept gardens gives him a real sense of peace. In his own words: 'I never imagined at this time in my life I could be so happy'.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you for taking the time to review Nyton House. We really appreciate your kind words.

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Review from H N (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been staying at Nyton House for a couple of months. Their health has been up and down during this time, as has their acceptance of needing care. The Nyton team have been very kind and patient throughout. Mum and Dad thoroughly enjoy the range of activities during weekdays and they usually
love the home-cooked lunches, with the occasional glass of wine! The home and beautiful grounds are very comfortable and well-tended and they are looking forward to being able to spend more time in the gardens as the weather improves. We really like being able to visit them at any time, to try to replicate times we have previously spent together as a family. Many thanks to all the team at Nyton - kindness counts.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you for your kind words. It's lovely when we can support families who visit their loved ones frequently and treat us as an extended home.

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Review from Julian H (Respite Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second visit to Nyton. I have recommended it to several people known to me. I have compared it to a well-run and very comfortable country hotel. The atmosphere is calming. The staff are caring but not at all intrusive and the food is very good. There is a daily programme of visits and in-house
events which provide opportunities for those who want or need social engagement. One is left in peace to decide whether or not one wishes to join in. The rooms provide the means for entertainment or 'work' with one's laptop. The rural surroundings contribute to a sense of peace and relaxation. The fact that the house is a period one contributes to a sense of permanence.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you for your kind review. It's so rewarding for our staff when our efforts are appreciated, and the atmosphere we try to create is valued by our residents.

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Review from Richard B (Son of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum (89) spent eight weeks at Nyton recently on a convalescence basis. The staff, care, facilities and gardens were excellent. The activity programme was spot-on, and the food was great! Dad was able to visit anytime and was welcome to join in at mealtimes and take Mum out when possible, which made
being separated a little easier. Mum made a good recovery and is now back home. We'd like to thank all at Nyton House for their help during a difficult period.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you for your review of Nyton. I'm so pleased that we were able to support her convalescence and safe transition back home.

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Review from S J (Regular Volunteer) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only recently started volunteering at Nyton House with my dog as a visiting therapy dog. I am happy to give my time freely to this lovely place. I see the people in the home treated with dignity and respect. Everyone is known well and cared for appropriately. There seems to be a full calendar
of activities and visits outside of the home put on to stimulate and entertain the residents. In October I attended an extra session for a dog show, put on by the activities co-ordinator. It was such fun for the residents and dogs alike. I would have no hesitation having a close relative live here.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you for your kind words and for offering your time to support our residents. Having a community of volunteers who visit Nyton makes such a difference to our residents, especially the K9 visitors.

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Review from Alison K (Daughter of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother arrived at Nyton House her husband of 62 years, with whom she had a very happy marriage, had just died. She was unable to care for herself at home and had been diagnosed with Alzheimer's and Dementia. She was depressed and struggling and moving to a home was a difficult adjustment. The
staff were patient with her and six months later she is very happy there! Her room is big, with big windows, the gardens are beautiful and as my mother is independent and likes to be involved, the staff include her in things like going to the library to pick out books. It is expensive, but I do not hesitate to recommend Nyton House as a good, safe, nurturing place for my 91-year-old mother to be. Knowing they are able to care for her kindly and with patience, communicating with her respectfully makes it all worth it. It is a very hard thing to see a beloved parent unable to care for themselves due to Alzheimer's. The people at Nyton really know what they are doing. Highly recommended.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Dear Alison,
Thank you for taking the time to review our Home. Our purpose at Nyton is to Fulfil the 'Mum Test' and it's wonderful to hear your experience of our service.

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Review from Carol W (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nyton House is an exceptional home as it provides loving care for all its residents. The staff give bespoke care ensuring that every need is met, taking time to ascertain what might make a resident more comfortable, this includes keeping minds active, so singing and activities are a priority in the
home. A full program of activities are run, which often include family and friends, which are outstanding! I can honestly say if I need a care home in my future, Nyton House would be my number one choice, we couldn't ask for more for our Mum!

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Dear Carol, thank you for taking the time to review our service. We are proud of the care and engagement we provide, and it's lovely to hear that friends and family appreciate this.

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Review from Malcolm N (Son of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful time at the V.E. day party. Wonderful singer retelling the hits of wartime, the fifties and later. Lovely lunch and engaging conversation with residents and other visitors. Thank you!

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you so much for taking the time to review Nyton House, Malcolm. The VE Day celebration filled me with great pride as our residents and their families enjoyed a special day. It was wonderful to see our carers dressed in vintage outfits and there was a real sense of family. This exemplifies everything we try to do at Nyton to make our care home different. It's great to have that recognised.

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Review from Michael S (Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nyton House is a very comfortable and pleasant old country house set in very pleasant grounds. The food is excellent and cooked in home, served to meet the patient's wishes.
A very good programme of interesting entertainment and outside visits is provided.
I have no hesitation in highly recommending
this care home.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you for your kind review Michael. I'm pleased to you appreciated our entertainment and off-site visits as we have been working hard to improve this part of our service.

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Review from D L (Husband of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nyton House care staff have looked after and cared for my wife for the past eighteen months. I couldn't ask for a more caring and loving group of carers. They do go above and beyond any required and needed respect and dignity for their residents. I am able to visit anytime I want to and always receive
an up-to-minute report on her condition and well-being and receive regular updates either by email or phone. She is coming to the end of her life but their concern for comfort and care is the best there is and can be.

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Review from Jenny T (Great-Niece of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my recent visit I encountered several of the staff at Nyton House, they were all very welcoming and informative during my visit. I was offered a hot drink and had an update on my aunt's current care plan. Contact details were checked to ensure things haven't changed. My great-aunt was spoken
to with respect and I could see how nurturing and attentive the staff were to her needs. My great-aunt speaks very highly of her experience at Nyton House and I feel at ease knowing she has such wonderful people caring for her.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you for your kind words. Respect and dignity are core values at Nyton and it's really pleasing to hear these are visible to friends and family.

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Review from S B (Wife of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most lovely care home. Very good carers. Food is beautiful and colourful. Couldn't fault it.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you so much for this kind review. We understand that compassionate carers and excellent food are two of the most important areas for our residents' happiness. We continually strive to attract the best care staff and review and improve our menu.

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Review from Cathy F (Daughter of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Nyton House Residential Care Home in early March 2022. She took a few weeks to settle in. All the staff were very helpful and understanding in getting her settled. I visit her every week and she is very happy. She said Monday that all the staff are so kind and it feels like one
big family. They all really do care, it truly is a care home!

Reply from Felicity Hillary-Warnett, Registered Manager and Director at Nyton House

Thank you for taking the time to write this review. It really helps us see the areas where we are performing well and where we can improve to provide our residents with the very best care.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Nyton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Nyton House is calculated as follows: ( (128 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nyton House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (5)

Felicity

Felicity Hillary-Warnett

Job Title: Registered Manager, Nominated Individual and Director of Nyton House

Joined: 2003

Felicity trained as a Registered General Nurse at St. Richards Hospital before running care homes. She has a vast experience in End Of Life Care having completed a Diploma in Education (Cert Ed), End of Life Care as well as NVQ Internal Assessor and Internal Verifier and more recently has completed the Six Steps to End of Life Care at St. Wilfrid's Hospice.

Harvey

Harvey Hillary

Job Title: Director and Nominated Individual

Joined: 2016

Nyton House Limited is a brother-and-sister partnership. Harvey brings a background in high-performance coaching, which is reflected in a commitment to continuous improvement at the Home. Harvey oversees the operational and financial side of the business and is also the Nominated Individual.

Sarah

Sarah Burt

Job Title: Deputy Manager

Joined: 2023

Sarah joined Nyton in 2023 and recently completed her NVQ5 in Adult Social Care Management. She has such compassion for our residents and enthusiasm for our service. As Deputy, Sarah is part of the Senior leadership team and oversees the Coach House Unit.

Kay

Kay Vevers

Job Title: Head of Interaction and Engagement

Joined: 2022

Kay has transformed our activities, events and interactions at Nyton since joining the team in 2022. Kay is NAPA training with over 20 years of experience as an activity co-ordinator. Kays' vision is based around providing continual opportunities for interaction and engagement, and to enrich our residents' lives. Nyton supports Kay to think differently, without financial barriers, about what we can offer.

Hannah

Hannah Warnett

Job Title: Unit Lead - Medication Champion

Joined: 2019

Hannah is another family member who is passionate about Care and our service. Working predominantly in the main building, Hannah tirelessly ensures we provide personal-centred care to the highest standards. She has recently taken on the role of Medication Champion for Nyton and oversees our re-ordering, training and medication compliance. Away from work, Hannah loves spending time with her horses and is a talented 3-day Event rider.

Frequently Asked Questions about Nyton House

What types of Care is Nyton House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Nyton House have?

There are 30 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Nyton House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nyton House to the centre of Chichester?

4.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Nyton House to verify any information. View our terms and conditions. Nyton House has an Enhanced Service - more info.