Nyton House Residential Care Home

Nyton House, Nyton Road, Westergate, Chichester PO20 3UL

Owner: Nyton House Ltd

Person in charge: Felicity Hillary-Warnett (Registered Manager, Nominated Individual)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Pre-admission assessment required unless emergency. Ages 65+.

Single Rooms: 19

Shared Rooms: 3

Rooms with ensuite WC: 16

Weekly Charges Guide: Personal Care Single £1050 – £1300 , Personal Care Shared (per person) £750 – £1000 (These prices are only a guideline, please contact Nyton House Residential Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Sheltered Housing • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

If directions needed please contact the home
or use the postcode for SatNav or Maps on phones - PO20 3UL

Visiting:

Visitors are free to visit anytime during the day, but if wish to see the manager a phone call would be beneficial to arrange a meeting

Parking:

The home has parking at the front and overflow parking at the back of the home

Latest Care Quality Commission* Report on Nyton House Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Nyton House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Nyton House Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.819 for Nyton House Residential Care Home is calculated as follows: ( (177 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 215 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Nyton House Residential Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 13 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Nyton House Residential Care Home has a Review Score of 9.8 (9.819) from 18 Reviews


Average Ratings

  • Excellent
    16
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Nyton House Residential Care Home?

  • Extremely LIKELY
    18
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Nyton House Residential Care Home

  • Daughter of Resident/Service User
    8
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Cousin of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

My cousin and husband lived in a flat in Cobham Surrey and it came to the time when we could see they both needed a care home. As my family all live in West Sussex, (they all love my cousins) agreed it would be good to get them a place close to them. My daughter in law and I visited 6 care homes, the first 5 were just not suitable but the last one was Nyton House. As soon as we walked in we knew this was the right place.
We were not wrong. I would recommend Nyton House to any family looking for a place for their relation. The staff are so lovely and have all the patients in the world. Nyton House is clean and smells nice.

Thank you all the staff at Nyton House.

How likely would you be to recommend Nyton House Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have a parent who has been in Nyton now for about four years. She is extremely happy and would not even consider moving anywhere else for any reason. The staff are exceptional with their care in all aspects of what my mother requires. Whenever visiting I am always made to feel welcome and treat it as her home. I am able to have the luxury of not having to worry about her as I know that she is safe, cared for and happy......and very well fed with a wide range of menu choices each day.

How likely would you be to recommend Nyton House Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has consistently received excellent care in the 2 yrs+ since she moved to Nyton House. The staff are exceptionally kind, caring and professional and make every effort to engage with Mum, brighten her day and help her with whatever she may need. Her care needs have increased considerably over the past year and the staff cope admirably with these challenges. I have always been made to feel very welcome when visiting. It is a huge comfort for us to know that she is being looked after so well.

How likely would you be to recommend Nyton House Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Nyton House is the most wonderful caring home I have been fortunate enough to encounter. As a nurse I knew what I was looking for and Nyton has exceeded all our desires. It is friendly, loving, clean, innovative, active and has incredibly caring staff. I would give it the very top of top marks.

How likely would you be to recommend Nyton House Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

I’ve visited Nyton Home on a number of occasions to help during special events. What stands out is the family atmosphere and a real feeling that this is a home from home for the residence and a genuine commitment to care by the staff. Having visited several other residential care homes this year I would not hesitate in recommending Nyton to others.

How likely would you be to recommend Nyton House Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Nylon House Staff are dedicated and friendly, doing their very best to make everyone feel cared for, including visitors. The garden is beautiful, the setting tranquil, and the food is freshly prepared and very good.

How likely would you be to recommend Nyton House Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

A lovely, caring environment. The staff will bend over backwards to help. One of the major benefits of being a smaller home is their ability to tailor activities, trips, food and nutritional needs and all aspects of each residents' care to the individuals.
Always very welcoming and accommodating, the home is a busy hub of love and laughter.

How likely would you be to recommend Nyton House Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Excellent in all areas of care and a delightful community in a lovely building.

How likely would you be to recommend Nyton House Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother moved into Nyton House in August 2013 (with my late father) and I have to say I have been delighted with the help and support she has been given at all times.
The staff are excellent and very attentive to her needs (she needs constant reassurance).
The food is excellent and there is a choice at all meal times.
On special occasions the kitchen staff produce celebratory cakes and for Mum's 90th birthday they laid out a very impressive buffet for residents and approx. 15 family visitors.
Mum enjoys trips out in the Nyton transport.
Knowing Mum is well cared for and safe is very reassuring.

How likely would you be to recommend Nyton House Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

The staff are very caring. End of life care was exemplary. The kindness was all we could have asked for.

How likely would you be to recommend Nyton House Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent care and compassion given under very stressful circumstances.

How likely would you be to recommend Nyton House Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff at Nyton House were extremely welcoming and caring for my grandparents during their respite stay in the home. Over the course of their months stay, they always said how excellent the food was and how everyone made them feel at home. With plenty of activities to keep them entertained and the beautiful gardens to wander through, they left feeling re-energised and would happily return should they ever need to!

How likely would you be to recommend Nyton House Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Nyton House is an extremely well-run, friendly and caring home. My mother has been there for 3 years and nothing has been too much trouble for the staff in their care of her. They are always polite and considerate and do their best to make the residents happy. My step-father in law is also a resident and he loves being there. The food is excellent and yesterday the Easter-egg hunt was amazing.

How likely would you be to recommend Nyton House Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Not an easy decision to move my mother into residential care however we were really delighted to find Nyton House. The staff and management have been so kind, helpful, friendly and efficient. Mum has settled into her new home and we have huge comfort in knowing she is safe and very well cared for. I really appreciate the warm welcome to visitors and how the people in their care are treated with respect and dignity whilst allowing as much independence as possible.

How likely would you be to recommend Nyton House Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very caring and professional staff. Beautiful surroundings, excellent atmosphere, like a comfortable country hotel or home - does not feel like an institution.
Well equipped and my mother has settled in well and is happy.
Staff are responsive, helpful and very welcoming. Great emphasis on dignity and residents' autonomy.
I would be happy to go there once I could not cope on my own.

How likely would you be to recommend Nyton House Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I am continually impressed with the caring, helpful and friendly staff, who always seem to maintain highly professional standards. In particular, I appreciate the efforts staff make to enable my aunt to attend hospital, other appointments and recreational outings, always respecting her personal wishes. Visitors are always made welcome.

How likely would you be to recommend Nyton House Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Nyton House is truly a home from home environment with a lovely choice of home cooked food each day. The staff are so friendly and always on hand to talk to. My Mum has her every need catered for and I know she is well looked after.

How likely would you be to recommend Nyton House Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I am, as always, full of praise for the care and attention my mother has had at Nyton House. From day one she has been so well looked after. Her needs have changed since she has been a resident and the staff often appear one step ahead of this. She has now an improved modern bed and chair for her room. All staff have treated her with dignity and respect whilst still finding time to make her laugh. I am encouraged that all aspects of life at Nyton House are constantly reviewed. New innovations are often implemented. I cannot speak highly enough of the care that has been constantly given to my mother.

How likely would you be to recommend Nyton House Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

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