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Pelham House

London Road, Cuckfield, Haywards Heath, West Sussex RH17 5EU
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Pelham House, Haywards Heath
Pelham House, Haywards Heath
Pelham House, Haywards Heath

Pelham House offers exceptional residential and specialist dementia care for up to 30 residents, including respite care, day care, convalescent care as well as long-term care.

Pelham House is located in the quiet picturesque village of Cuckfield, which is in the heart of Mid Sussex. Pelham House features well-presented single bedrooms which offer en-suite facilities, two spacious lounges, a hair and beauty salon, sensory garden, activities room, WiFi, elegant dining room...  

Care Provided by Pelham House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,330 - £1,530£1,330 - £1,530
Residential Dementia Care£1,330 - £1,530£1,330 - £1,530

Contact Pelham House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Cedarcare (SE) Ltd
  • Private Owned

Person in charge

  • Barbara Mare (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (30)

Visiting

  • Visiting by appointment

Parking

  • Small car park

Pelham House Reviews (41)

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8.6

Pelham House has a Review Score of 8.6 (8.598) out of 10, based on 3 reviews in the last 2 years. Over all time Pelham House has 41 reviews.

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Showing 41 reviews matching selected criteria
Review from Steve B (Son of Resident) published on 13 January 2020 Submitted via Website
Overall Experience
The care my mum received at Pelham House was excellent she had a smile for everyone which reflected how settled and relaxed she was in the homely atmosphere.
The food is very good, always home-cooked meals and if the residents requested anything special the home would always accommodate.

I would highly recommend Pelham House.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your review and kind words I will pass on to my team. It was an honour to look after such a wonderful lady.

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Review from Julie B (Daughter-in-law of Resident) published on 13 January 2020 Submitted via Website
Overall Experience
My mother-in-law had been a resident of Pelham House for four years and has been so happy in the friendly homely atmosphere.

Never once complaining, the care and attention she received over the years was excellent, especially so towards the end of her life. Everybody works as a team to make sure the residents have a good quality of life.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your kind words I will pass on to my team, mum was a huge character at Pelham and will be missed.

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Review from B T (Husband of Resident) published on 17 July 2019 Submitted via Postal Card
Overall Experience

My wife attended Pelham House for daycare several days, not consecutively and I found all the staff always had time and advice for me and had kind care for my wife.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you I will forward your review to my team.

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Review from Robert S (Son of Resident) published on 5 July 2019 Submitted via Postal Card
Overall Experience
I highly recommend Pelham House for:
1. Their professional attitude, behaviours and care of my elderly mother.
2. The high quality of the management and care staff.
3. The commitment to the safety of residents was always of the highest priority.
4. Respect of residents was a big value at Pelham House.
5. I had complete TRUST in the management and care staff.

6. The food was excellent and the chef had an excellent personal relationship with the residents(Mum) and the families (us).

I very highly recommend this home for their quality of care and family support.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your kind words, I will pass this on to my team.

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Review from Anne M (Daughter of Resident) published on 5 July 2019 Submitted via Postal Card
Overall Experience

The carers here are brilliant, patient and caring. All the staff are so kind and friendly making me and Mum feel welcome and part of the family. The activities are really good and the food is really good. The building and rooms are clean and well looked after, the location is lovely. I was so happy that Mum was able to come here.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your kind words, I will pass this on to my team.

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Review from D B (Son of Resident) published on 5 July 2019 Submitted via Postal Card
Overall Experience
My father was initially homed in Worthing but the home was very far away for visits and didn't suit my father's needs.

My father is now in Pelham House, after a move, my father was unsettled but the team at Pelham House have made every professional effort to settle my father in. I'm very impressed with the care and progress my father is receiving and making. Thank you very much.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your kind words, I will pass this on to my team.

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Review from Hazel A (Daughter of Resident) published on 8 January 2019 Submitted via Postal Card
Overall Experience

Mum has received excellent care since she came to Pelham House. She enjoys the food very much and has put on weight.

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Review from Hayley P (Daughter of Resident) published on 26 September 2018 Submitted via Website
Overall Experience

Mum came to Pelham House in July 2018 after being diagnosed with severe dementia and being unable to cope at home with home help. She has taken time to settle in and has good and bad days as to be expected. All the staff have been incredibly helpful, very kind and professional in dealing with her illness and the issues she has day to day. The daily activities have been very rewarding to her. One member of staff has been a great help in ensuring she joins in with the other residents and does not feel lonely or isolated, is always there to be on hand and updates me on a regular basis which is reassuring. Mum has always loved her food, the chef is great, looks after all her needs, even double portions when required. Thank you to everyone you are all doing a fantastic job and it is much appreciated by me and my family.

Reply from Amanda Brown, Registered Manager at Pelham House

Many thanks for your kind words, I will pass them on to my team.

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Review from Stanley D (Husband of Resident) published on 26 September 2018 Submitted via Postal Card
Overall Experience

Visiting my wife 3/4 times weekly she seems to have settled into the home quite quickly. On my recent visits, there has also been some activity to keep the residents entertained, quizzes, music, etc. I have been very pleased with the ambience in the home when I have visited.

Reply from Amanda Brown, Registered Manager at Pelham House

Many thanks for your kind words, I will pass them on to my team.

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Review from P H (Daughter of Resident) published on 19 September 2018 Submitted via Postal Card
Overall Experience

My mother has been a resident of Pelham House for just over two years. Throughout the time I have seen great changes in the facilities available for residents and the care given to them. The management of the home has improved significantly. The home feels like a home that a woman of my mother's age can relate to, rather than new type buildings. Any concerns are dealt with promptly and courteously.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your kind words, we will share your review with our team.

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Review from P G (Daughter of Resident) published on 13 September 2018 Submitted via Postal Card
Overall Experience

Pelham House has provided a calm, safe and homely environment for my mother. She has settled very quickly and happily. I know she is safe and well looked after by staff who are very caring. I have peace of mind because of this.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your kind words, we are so pleased your Mum has settled with us so well, I will pass your comments onto our team.

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Review from Julie J (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card
Overall Experience

My 95-year-old mother went into Pelham house for respite care after a surgical procedure in hospital. In 3 weeks, she had regained her appetites and her mobility. The staff were all incredibly patient, kind and attentive.

Reply from Amanda Brown, Manager at Pelham House

Thank you for your kind words, it was a pleasure to care for your mother I will feedback your positive comments to my team.

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Review from Scott H (Son of Resident) published on 15 February 2018 Submitted via Postal Card
Overall Experience
Wonderful home, staff are friendly. The home and rooms are clean.
Food is excellent.

Lots of activities.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your feedback and kind words, I will feed back to my team

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Review from Jane S (Daughter of Resident) published on 7 February 2018 Submitted via Website
Overall Experience

Pelham House is very homely and individual which means the support is very personable to my family member. As a family, we are welcomed and there is concern for us as well. We are listened to if we have questions or concerns.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your kind review, I will feed back to my team.

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Review from Dominique W (Daughter of Resident) published on 30 January 2018 Submitted via Website
Overall Experience

The staff at Pelham House are very friendly and look after my Dad very well and with respect. There is a nice family atmosphere at the home. My Dads room is lovely and is always clean and tidy.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your kind words, we are happy dad is with us and settled so well, I will feed back to my team.

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Review from Linda T (Daughter of Resident) published on 16 January 2018 Submitted via Postal Card
Overall Experience

Very friendly and welcoming. Mum settled very quickly and is very happy. Her room is clean and tidy and she is well looked after and the food is lovely,

Reply from Amanda Brown, Registered manager at Pelham House

Thank you for your review, I will pass on your kind words on to the team.

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Review from M T (Friend of Resident) published on 10 November 2017 Submitted via Postal Card
Overall Experience

The staff do try and really care for the residents generally. My friend was in hospital during the month and great care was taken of her when she got back to the home. The activities lady is exceptional.

Reply from Amanda Brown, Registered Manager at Pelham House
Thank you for your kind words, I feel Pelham house has definitely improved. We are a good team and we will continue every day to improve further.

I will pass on your feedback to my team.

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Review from Elaine L (Sister of Resident) published on 8 November 2017 Submitted via Website
Overall Experience

My brother regards Pelham House as his home. The staff are always friendly and welcoming and cope well with my brother.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you so much, Elaine, for your review. We are pleased that you are happy with the care we provide, I will pass on your kind words to my team.

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Review from Shelagh W (Daughter of Resident) published on 23 June 2016 Submitted via Postal Card
Overall Experience
We were made to feel very welcome. Pelham House has a lovely atmosphere, very friendly and helpful staff.

My mother has only been there for a couple of weeks buyt says she likes being there and that everyone is very kind, also lots of activities to join in with. The other residents seem happy and content.

Reply from Sharne Duck, Care Manager at Pelham House

Thank you for this lovely review. We love having your mum here with us.

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Review from John S (Friend of Resident) published on 23 June 2016 Submitted via Postal Card
Overall Experience

Very friendly staff - helpful and polite, caring and general looking after my friend.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 July 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Meet the Team (1)

Barbra Mare
Barbra MareJob Title:Registered ManagerJoined: 2023

I have worked in health and social care for 30 years and 22 of those are in social care. I am a trained Nurse and have worked in various Hospitals and settings. I have been managing Care Homes for 16 years. I hold NVQ level 4 in leadership and Management for care services.

I am passionate about person-centred care and having good outcomes for our residents. I am always looking for ways in which people living with dementia can be supported to remain as independent as possible and to have purposeful days.

I believe being in care should not mean the end but the beginning of another chapter in life so I promote activities which create meaningful and purposeful days for our residents.

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