Pelham House

London Road, Cuckfield, Haywards Heath RH17 5EU
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8.9 41 Reviews
  • Pelham House, Haywards Heath
Pelham House offers exceptional residential and specialist dementia care for up to 30 residents, including respite care, day care, convalescent care as well as long-term care.

Pelham House is located in the quiet picturesque village of Cuckfield, which is in the heart of Mid Sussex. Pelham House features well-presented single bedrooms which offer en-suite facilities, two spacious lounges, a hair and beauty salon, sensory garden, activities room, WiFi, elegant dining room and an attractive enclosed tranquil garden for residents to enjoy.

Care and support are delivered by highly trained, dedicated and professional staff, who are passionate about providing the best care through bespoke care plans that are as unique as you are.

The home offers an extensive menu, food and drink are an important part in the resident's lives, and is a particularly enjoyable experience at Pelham House, reflecting each individual’s likes, dislikes and dietary needs.

Their mission at Pelham House is simple, “To provide exceptional care, of the highest quality, delivered by compassionate people.”
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Care Provided by Pelham House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1330 – £1430
  • Self-Funded Residential Dementia Care: £1330 – £1430
  • RESPITE Self-Funded Residential Care: £1330 – £1430
  • RESPITE Self-Funded Residential Dementia Care: £1330 – £1430

These prices are only a guideline, please contact Pelham House to find out the exact price for your requirements.

Contact Pelham House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Pelham House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Cedarcare (SE) Ltd
  • Privately Owned

Person in Charge

  • Barbara Mare (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Visiting

  • Visiting by appointment

Parking

  • Small car park

Pelham House Reviews (41)

8.9

Pelham House has a Review Score of 8.9 (8.931) out of 10, based on 4 reviews in the last 2 years.
Over all time Pelham House has 41 reviews.

Overall Experience
  • 30
  • 10
  • 1
  • 0
  • 0
Date Published
  • 41
  • 3
  • 3
  • 4
  • 37
Reviewer Connection to Pelham House
  • 17
  • 11
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Gerald (Nephew of Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied with staff and management. The felicity is very well staffed and clean (no odours). Meals very well presented, impressed by fresh fruits and vegetables and portion sizes.
Staff seemed very caring, compassionate and respectful to all residents. My brother and I reside in Canada and spent
a month in Cuckfield soon after our aunt moved in, so she was just starting to feel comfortable in her new surroundings.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.9 (8.931)

Overview of Review Score

The Review Score of 8.9 (8.931) out of 10 for Pelham House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.889 for Pelham House is calculated as follows: ( (40 Excellents x 5) + (5 Goods x 4) ) ÷ 45 Ratings = 4.889
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.042 Points relating to the number of positive Reviews for Pelham House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 4 Positive Reviews ÷ 6 = 0.667
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Barbra

Barbra Mare

Job Title: Registered Manager Joined: 2023

I have worked in health and social care for 30 years and 22 of those are in social care. I am a trained Nurse and have worked in various Hospitals and settings. I have been managing Care Homes for 16 years. I hold NVQ level 4 in leadership and Management for care services.


I am passionate about person-centred care and having good outcomes for our residents. I am always looking for ways in which people living with dementia can be supported to remain as independent as possible and to have purposeful days.


I believe being in care should not mean the end but the beginning of another chapter in life so I promote activities which create meaningful and purposeful days for our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pelham House to verify any information. View our terms and conditions. Pelham House has an Enhanced Service - more info.